The document advocates understanding that people do their best given their knowledge, skills, situation and resources available at the time. It suggests not judging others' actions without considering the full context.
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17. Regardless of what we discover, we understand and truly believe that everyone did
the best job they could, given what they knew at the time, their skills and abilities,
the resources available, and the situation at hand.
-- Norm Kerth
30. And this is how you prevent
the agile theater...