Best Practices in Implementing a Center for Enablement (C4E) within Your Organization
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Center for Enablement (C4E) is a cross-functional team that is charged with enabling their organization to consume and get full value from their integration projects and assets. Learn the step-by-step guide on rolling out a C4E within your organization by following a successful customer example.
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Best Practices in Implementing a Center for Enablement (C4E) within Your Organization
- 1. All contents © MuleSoft Inc. Implementation Best Practices Center for Enablement
- 2. All contents © MuleSoft Inc. Agenda 2 • What is a Center for Enablement (C4E) and why do I need one? • What are the benefits of a C4E? • How to set up a C4E?
- 3. All contents © MuleSoft Inc. What is a C4E?
- 4. All contents © MuleSoft Inc. Why do integration projects fail to realize full benefits? 4 Integration strategy is often an afterthought Siloed project execution Limited focus on building organization-wide capability in integration 1 2 3 Projects run over budget Minimal reusability Low integration maturity overall
- 5. All contents © MuleSoft Inc. C4E: organizing differently to drive benefits of API- led connectivity 5 Production Reusable assets Central IT / LoB IT Consumption Feedback and usage metrics LoB IT, developers Discoverable Self-service ● Enables IT and business teams ● From Production-based model to production-and-consumption-based model ● Productize, publish and consume reusable assets ● Encourage collaboration and self- reliance while improving through feedback
- 6. All contents © MuleSoft Inc. What are the benefits of a C4E?
- 7. All contents © MuleSoft Inc. Key benefits of a C4E 7 Shorter delivery cycles, i.e., time to market Better adherence to standards and best practices Improved deliverable quality Reduced project risk 1 2 3 4
- 8. All contents © MuleSoft Inc. How to set up a C4E?
- 9. All contents © MuleSoft Inc. Case study: Initiative background 9 ● Create new revenue channels, and increase current customer retention by modernizing how the company connects with customers and partners ● Expose core business services externally in a secure, scalable manner using APIs ● Use MuleSoft to deliver APIs, transformations and orchestrations Business outcomes Technology initiative
- 10. All contents © MuleSoft Inc. C4E Approach 10 1. Assess the org integration capabilities 2. Establish the C4E operating model 3. Build & publish foundational assets 4.Evangelize C4E 5. Drive consumption, and refine based on feedback 6. Measure C4E KPIs MuleSoft’s C4E approach
- 11. All contents © MuleSoft Inc. 1. Assess capability maturity 11 MuleSoft Capability Maturity Assessment for Customer Governance Community & Evangelism 4 Operations 5 Architecture & Standards 6 Delivery 7 Strategy 1 Organization 2 ProcessTechnologyPeople 3
- 12. All contents © MuleSoft Inc. 2.Establish the C4E operating model 12 Decentralization, increasing agile/devops and API-led maturity C4 E Project A Project B Project C C4 E Project A Project B Project C C4E / CoE Model 1: Centralized Integration Model 2: Decentralized Delivery Model 3: Decentralized Delivery & Devops C4E Deliver & manage projects; operate the platform Enable projects to deliver; harvest and drive consumption of assets; operate the platform Enables projects to deliver and operate; harvest and drive consumption of assets. Project Teams Projects are ‘delivered to’ by the C4E Deliver and manage delivery Deliver, manage delivery AND operate/own a federated platform C4 E Project A Project B Project C Core C4E Team C4E Lead C4E Architect C4E Developers/Ops Executive Sponsor API Team #1 Product Owner Scrum Master Business Analyst Architect Integration Developer Developers/Testers API Team #2 ApI Team N API Team #3 Virtual Team 3-4 FTEs Customer Example
- 13. All contents © MuleSoft Inc. 2. Establish the C4E operating model (cont’d.) 13 ● Staffing model: Virtual vs. Dedicated FTEs ● Funding model: LOB or central IT ● Architecture definition: C4E or project teams ● Production/Consumption model: define what a reusable asset is, who produces it, who productizes it, who consumes it Additional Operating model elements
- 14. All contents © MuleSoft Inc. 3. Build & publish foundational assets 14 • Coding standards and guidelines • Catalog of common API patterns • First steps, onboarding, developer guides • Performance tuning, profiling • Microservices approach Best practices and guides • System API template • Process API template • Experience API template • Security, encryption • Logging, error handling Templates • Locations API • Appointment API • Orders API • Other process APIs APIs
- 15. All contents © MuleSoft Inc. 4&5. Evangelize C4E, drive consumption and refine based on feedback 15 Webinars/ Brown bags C4E Hackathons C4E surveys
- 16. All contents © MuleSoft Inc. 6. Measure C4E KPIs 16 Asset Creation & Reuse Developer Engagement Productivity 1 2 3 No. of assets produced No. of assets downloaded …. No. of projects using C4E assets produced No. of developers trained …. Avg. time to delivery APIs Total no. of defects ….
- 17. All contents © MuleSoft Inc. How MuleSoft can help?
- 18. All contents © MuleSoft Inc. Mulesoft has a service offering to help customers build the C4E foundation 18 Catalyst Launch ● Align on business outcomes ● Deploy Anypoint Platform ● Projects delivered ● C4E foundation ● Talent foundation ● Internal support model
- 19. All contents © MuleSoft Inc. Don’t forget the survey 19 • Why take the survey? – Takes less than 2 minutes – We value your feedback and apply it when deciding next year’s content and speakers – Surveys = Prizes!! Earn 55 points for a chance to win $250 in cash prizes • See “Play To Win” in the Mobile App for details • Where’s my survey? – Log into the mobile app – Click “Surveys” on the Tool Bar – Find the relevant survey for this session slot
- 20. All contents © MuleSoft Inc. Thank you!
- 21. All contents © MuleSoft Inc. Establish the foundation Build to scalePlan for success Measure impact Business outcomes Technology delivery Org enablement Catalyst Launch Catalyst C4E Foundation Catalyst Talent Foundation Catalyst Scale Catalyst Optimize Catalyst C4E Scaling Catalyst Talent Scaling Catalyst C4E Assessment Catalyst Skills Assessment