Build a great conversationalist using Azure Bot Service 2018
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The document outlines the Global AI Bootcamp hosted on December 15, focused on building conversational bots using Azure Bot Service. It covers the basics of bots and chatbots, deployment options, bot intelligence, and the publishing process, emphasizing the advantages of bots over traditional mobile apps. Additionally, it discusses various bot types, user experience, and integration with services like LUIS and cognitive capabilities.
![Bot Connector (3)
Your bot’s
endpoint
Bot
Connector
{
"type": "Message",
"id": "68YrxgtB53Y",
"conversationId": "DphPaFQrDuZlLGIjB8v18MFtb",
"language": "en",
"text": "You can say "/order" to order!",
"attachments": [ ],
"from": {
"name": "+12065551212",
"channelId": "sms",
"address": "+12065551212",
"id": "Ro52hKN287",
"isBot": false
},
"channelData": { SMS data here },
"botUserData": { your data here },
...
}](https://image.slidesharecdn.com/bot-service-nodejs-azure-ai-bootcamp-2018-181216182508/85/Build-a-great-conversationalist-using-Azure-Bot-Service-2018-23-320.jpg)
![A sample waterfall
// Ask the user for their name and greet them by name.
bot.dialog('greetings', [
function (session) {
builder.Prompts.text(session, 'Hi! What is your
name?');
},
function (session, results) {
session.endDialog('Hello ${results.response}!');
}
]);](https://image.slidesharecdn.com/bot-service-nodejs-azure-ai-bootcamp-2018-181216182508/85/Build-a-great-conversationalist-using-Azure-Bot-Service-2018-30-320.jpg)
Build a great conversationalist using Azure Bot Service 2018
- 1. DECEMBER 15 GLOBAL AI BOOTCAMP IS POWERED BY: Build a great conversationalist using Azure Bot Service Radoslav Gatev
- 2. Thanks to our Sponsors: Global Sponsor: Venue Sponsor:
- 3. • Software Architect • Microsoft Azure MVP • Advisor at Microsoft Azure Research • Blogger at www.gatevnotes.com www.linkedin.com/in/radoslavgatev www.twitter.com/radoslavgatev About me
- 4. Agenda • Intro to bots and chatbots • Bot Framework basics • Deployment options • Bot intelligence • Bot publishing process
- 5. What is a bot? • Application that performs one or more automated tasks • Yes, just an application ☺
- 6. Chat bots • A Chatbot is a service that you interact with via a chat interface.
- 7. Chat apps are growing fast
- 10. Why bots are the new apps? • A lot easier to install than mobile apps. • Easily distributed • Mobile apps are expensive to build & maintain • Lots of use-cases that don’t justify a mobile app. • Messaging apps are ubiquitous • Consumers are experiencing mobile app fatigue • Bot interactions are intrinsically bi-directional • Humans are hardwired for conversation
- 11. A few examples • Weather bot • Grocery bot • News bot • Life advice bot • Personal finance bot • Scheduling bot • A bot that is your friend • Others…
- 12. Bot UX matters • Type • Tap • Talk
- 13. Types of chat bots • Rule based • AI based
- 14. But don’t make them super smart!
- 15. Bot Framework
- 16. Building bots with Redux https://blog.botframework.com/2018/04/12/building-bots-with-redux/
- 17. Demo: The developer portal
- 18. Payments • Works across most major platforms • Fast and simple payment experience • Bring commerce capabilities to your Bot • Works with Stripe & Microsoft Seller Center
- 19. Architecture
- 21. Bot Connector • Connects your bot to multiple channels • Relays the two-way communication: o Bot -> Channel o Channel <- Bot
- 23. Bot Connector (3) Your bot’s endpoint Bot Connector { "type": "Message", "id": "68YrxgtB53Y", "conversationId": "DphPaFQrDuZlLGIjB8v18MFtb", "language": "en", "text": "You can say "/order" to order!", "attachments": [ ], "from": { "name": "+12065551212", "channelId": "sms", "address": "+12065551212", "id": "Ro52hKN287", "isBot": false }, "channelData": { SMS data here }, "botUserData": { your data here }, ... }
- 24. Bot Builder SDK Basics (1) • Activity types o Message o Conversation update o Contact relation update o Typing o Ping o Delete user data o End of conversation
- 25. Bot Builder SDK Basics (2) • Message types o Plain text o Spoken text o Media attachments o Rich cards o Adaptive cards o Buttons
- 26. Bot Builder SDK Basics (3) • Dialogs(Your web service router) o Waterfall as a model of conversation flow o Dialog stack(LIFO) o Reusable o The state is persisted o Various types
- 27. Bot Builder SDK Basics (4) • Dialogs(Your web service router)
- 28. Bot State Service… • …was retired in April, 2018! • Implement your own state service: o In Memory Storage (for test purposes only) o Azure Table Storage o DocumentDB (CosmosDB) o Custom persistence More Info: https://blog.botframework.com/2017/12/19/bot-state- service-will-soon-retired-march-31st-2018
- 30. A sample waterfall // Ask the user for their name and greet them by name. bot.dialog('greetings', [ function (session) { builder.Prompts.text(session, 'Hi! What is your name?'); }, function (session, results) { session.endDialog('Hello ${results.response}!'); } ]);
- 31. Demo: Getting started on Node.js
- 32. Deployment options • Azure Bot Service o Consumption plan(Azure Functions) • Serverless hosting • Pay only for what you use • Infinite autoscale* o App Service plan(Azure web app) • Predefined capacity • Predictable cost • Any reachable web location
- 33. Demo: Azure Bot Service • Setting up a sample bot with Azure Bot Service
- 34. Let’s add some intelligence! • Language Understanding Intelligent Service(LUIS) o Create language understanding models o Train them o Publish them o Use them Quick demo: https://azure.microsoft.com/en-us/services/cognitive- services/language-understanding-intelligent-service/
- 36. Demo: LUIS
- 37. LUIS pricing Plan Description Price Free 10K calls per month Text requests ONLY - Standard Up to 50 calls per second $1.5 per 1K text requests $5.5 per 1K speech requests
- 38. Imagination is the only limit
- 40. Demo: Cognitive Services • Image caption with Computer Vision API • Wikipedia articles retrieval using Bing Web Search API & LUIS
- 41. Publishing your bot • Publishing your bot via the bot directory • Adding your bot to real channels • Approvals
- 42. GDPR and Chat bots • Add new commands: o Delete personal data o Export personal data