SlideShare a Scribd company logo
T17
Performance Testing
10/16/2014 1:30:00 PM
Build Your Custom Performance
Testing Framework
Presented by:
Prashant Suri
Rackspace
Brought to you by:
340 Corporate Way, Suite 300, Orange Park, FL 32073
888-268-8770 ∙ 904-278-0524 ∙ sqeinfo@sqe.com ∙ www.sqe.com
Prashant Suri
Rackspace
Prashant Suri is a senior member of the performance engineering team at
Rackspace, the open cloud company. In his role, he helps performance test and
benchmark Rackspace's cloud products and applications, writing his own test
frameworks to help. In his early years, Prashant developed a number of products
on Java/J2EE stack but was fascinated by the vastness of performance
engineering. He enjoys improving products’ scaling and robustness. Through the
years, he has helped products, developed and used by Fortune 500, scale better.
A presenter at international testing conferences, Prashant can be reached at
prashant.suri@rackspace.com.
Build your custom Performance
Testing Framework
Prashant Suri
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Agenda
2
• Evolution of the web and growing complexity of products.
• Essentials of performance engineering.
• Popular performance test tools.
• Holistic performance test framework.
• Components of a performance test framework.
• Deep dive on an example: performance testing at RAX
• Advantages of building your own framework.
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Evolution of the Web
3
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Essentials of Performance Engineering
• Performance objectives – Latency, Throughput, Utilization,
Workload.
• Performance Modeling – Scenarios, Objectives,
Requirements, Budgets, Metrics.
• Architecture and Design Guidelines – Principles, Practices
and Patterns
• Performance and Scalability Frame – Coupling and
cohesion, Communication, Concurrency, Resource
Management, Caching, State Management, Data
Structures/Algorithms.
• Measurement, Tuning and Analysis.
4
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Popular Performance Test Tools
5
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
There’s No Silver Bullet
6
• Performance testing is more than simulating load.
• Accurate and intricate work load models need to be
implemented.
• Traffic to be simulated from world geographies.
• Testing in service oriented architectures comes with its own
challenges.
• Reporting and pattern analysis is key for successful
performance engineering.
• Performance monitors and profiling equally important.
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Holistic Performance Test Framework
7
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Components of the framework
8
Controller Agents
Database & Graphing
Engine
SimulatingLoads
•  Brain behind the complete
orchestration. Parses and
executes the data script.
•  Picks up threads from queues,
and hit application under test.
•  Repository for metrics of
response times, throughputs,
errors etc.
•  Can scale dynamically at run
time, to add load generation
capacity.
•  Maintains the test details,
workload model details and
objectives of any
performance test.
Capable of distributing load from
different data centers.
•  Distributed across geographies to
simulate identical world traffic.
•  Optimal database tuning for
handling 1000+ transactions
per second test.
Monitoringand
Debugging
Could be integrated to application
monitors and profilers.
•  Feeds all metrics data into the
Database.
•  Correlates and consolidates
all test data.
Updated information on runtime
activity from database is read and
published.
•  Logging for every granular
transaction with application under
test.
•  Historical comparisons and
pattern analysis.
Could be leveraged for analysis
and data based decision making.
•  Distributed agents through way of
logging are consolidated for
complete test.
•  Profiling and application
under test data, for analyzing
deviation and anomalies.
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Adobe CQMicrosoft® SharePointMicrosoft® ExchangeRackspace Email
Case Study – Capabilities galore!
Single F/W to simulate on all Products
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Sample Script – Design workload models!
10
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
11
Execution – Distribute across Agents
through a queue
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
12
Run time statistics of Performance Test
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Consolidated Reports
13
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Consolidated Reports
14
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Advantages of Building your own
frameworks
15
• Cost savings on commercial off-the-shelf tools.
• Flexibility to simulate complex workload at any scale
(literally!)
• Simplicity in designing complex workload models.
• No constraints and capability of leveraging as per product
needs.
• Ease of integration with CI/CD Pipeline.
• Load simulator and application resource monitors in a
single framework setup.
• Efficient and inclusive engagement for Performance
Engineering in overall product development lifecycle.
RACKSPACE® HOSTING | 5000 WALZEM ROAD | SAN ANTONIO, TX 78218
US SALES: 1-800-961-2888 | US SUPPORT: 1-800-961-4454 | WWW.RACKSPACE.COM
RACKSPACE® HOSTING | © RACKSPACE US, INC. | RACKSPACE® AND FANATICAL SUPPORT® ARE SERVICE MARKS OF RACKSPACE US, INC. REGISTERED IN THE UNITED STATES AND OTHER COUNTRIES. | WWW.RACKSPACE.COM
Questions…
RACKSPACE® HOSTING | 5000 WALZEM ROAD | SAN ANTONIO, TX 78218
US SALES: 1-800-961-2888 | US SUPPORT: 1-800-961-4454 | WWW.RACKSPACE.COM
RACKSPACE® HOSTING | © RACKSPACE US, INC. | RACKSPACE® AND FANATICAL SUPPORT® ARE SERVICE MARKS OF RACKSPACE US, INC. REGISTERED IN THE UNITED STATES AND OTHER COUNTRIES. | WWW.RACKSPACE.COM
Prashant.suri@rackspace.com

More Related Content

What's hot (19)

PPTX
Selenium Test Automation
BabuDevanandam
 
PPT
Test automation process
Bharathi Krishnamurthi
 
PPTX
Jbehave- Basics to Advance
Ravinder Singh
 
PPT
Designing a Test Automation Framework By Quontra solutions
QUONTRASOLUTIONS
 
PPTX
Web and load testing with Visual Studio 2010 Ultimate
Abhimanyu Singhal
 
PPTX
Silk Performer Presentation v1
Sun Technlogies
 
PPTX
Visual Studio 2010 for testers
Arpit Dubey
 
PPTX
Performance Testing from Scratch + JMeter intro
Mykola Kovsh
 
PDF
Behavior-Driven Development and Automation Testing Using Cucumber Framework W...
KMS Technology
 
PPTX
Introduction to SoapUI day 1
Qualitest
 
PPTX
Using Jenkins and Jmeter to build a scalable Load Testing solution
Ruslan Strazhnyk
 
PPTX
API Testing - The power of libraries (chai, cheerio.js ,lodash and moment.js)
AnuradhaRaman5
 
PPTX
ATLAS Automation POC
aakashmc
 
PPTX
Qa process
Aila Bogasieru
 
PPTX
Keyword-driven Test Automation Framework
Mikhail Subach
 
PPTX
An easy way to automate complex UI
Ivan Pashko
 
PDF
Laws of test automation framework
vodqancr
 
PPTX
Test Automation Architecture That Works by Bhupesh Dahal
QA or the Highway
 
PPTX
test_automation_POC
Rafael Battesti
 
Selenium Test Automation
BabuDevanandam
 
Test automation process
Bharathi Krishnamurthi
 
Jbehave- Basics to Advance
Ravinder Singh
 
Designing a Test Automation Framework By Quontra solutions
QUONTRASOLUTIONS
 
Web and load testing with Visual Studio 2010 Ultimate
Abhimanyu Singhal
 
Silk Performer Presentation v1
Sun Technlogies
 
Visual Studio 2010 for testers
Arpit Dubey
 
Performance Testing from Scratch + JMeter intro
Mykola Kovsh
 
Behavior-Driven Development and Automation Testing Using Cucumber Framework W...
KMS Technology
 
Introduction to SoapUI day 1
Qualitest
 
Using Jenkins and Jmeter to build a scalable Load Testing solution
Ruslan Strazhnyk
 
API Testing - The power of libraries (chai, cheerio.js ,lodash and moment.js)
AnuradhaRaman5
 
ATLAS Automation POC
aakashmc
 
Qa process
Aila Bogasieru
 
Keyword-driven Test Automation Framework
Mikhail Subach
 
An easy way to automate complex UI
Ivan Pashko
 
Laws of test automation framework
vodqancr
 
Test Automation Architecture That Works by Bhupesh Dahal
QA or the Highway
 
test_automation_POC
Rafael Battesti
 

Similar to Build Your Custom Performance Testing Framework (20)

DOC
Raghu VM_Cloud Resume
Raghu Ravi
 
PPTX
Migrating Traditional Apps from On-Premises to the Hybrid Cloud
Rackspace
 
PPTX
DevOps, CI, APIs, Oh My! - Texas Linux Fest 2012
Matt Tesauro
 
ODP
DevOps, CLI, APIs, Oh My! Security Gone Agile
Matt Tesauro
 
PDF
DevOps Toolbox: Infrastructure as code
sriram_rajan
 
ODP
Testing at-cloud-speed sans-app-sec-austin-2013
Matt Tesauro
 
PDF
Shayne capo 2016
Shayne Capo
 
PPTX
Geek Nights Hong Kong
Rahul Gupta
 
PDF
Dickey's Barbecue Pit Heats Up Analytics with Amazon Web Services
Precisely
 
PDF
CA World 2014 Release Automation Coexistence in the Enterprise
Mark Sigler
 
PPTX
Deploy from OpenStack Trunk into a Production Environment
OpenStack Foundation
 
PDF
C5 journey to_the_cloud_with_oracle_sparc
Dr. Wilfred Lin (Ph.D.)
 
PPTX
Pre-Con Ed: There has to be a Better Way to Fast Test Coverage!
CA Technologies
 
PPSX
Elastic-Engineering
Araf Karsh Hamid
 
PPT
SAP virtualization
Christopher Carter
 
PPTX
Transform Software Testing and Quality with the Neotys-Inflectra Platform
Inflectra
 
PPTX
On Metal - The Future Of Hybrid Cloud
Rackspace Asia
 
PDF
Tearing Down Silos and Building Your Enterprise Dev/Ops Engine
Rackspace
 
PPTX
Cloud Done Right - PaaS is the Remedy to VM Hangover
Mohamad Afshar
 
DOC
Resume_CHITRA_STROUP
Chitra Stroup
 
Raghu VM_Cloud Resume
Raghu Ravi
 
Migrating Traditional Apps from On-Premises to the Hybrid Cloud
Rackspace
 
DevOps, CI, APIs, Oh My! - Texas Linux Fest 2012
Matt Tesauro
 
DevOps, CLI, APIs, Oh My! Security Gone Agile
Matt Tesauro
 
DevOps Toolbox: Infrastructure as code
sriram_rajan
 
Testing at-cloud-speed sans-app-sec-austin-2013
Matt Tesauro
 
Shayne capo 2016
Shayne Capo
 
Geek Nights Hong Kong
Rahul Gupta
 
Dickey's Barbecue Pit Heats Up Analytics with Amazon Web Services
Precisely
 
CA World 2014 Release Automation Coexistence in the Enterprise
Mark Sigler
 
Deploy from OpenStack Trunk into a Production Environment
OpenStack Foundation
 
C5 journey to_the_cloud_with_oracle_sparc
Dr. Wilfred Lin (Ph.D.)
 
Pre-Con Ed: There has to be a Better Way to Fast Test Coverage!
CA Technologies
 
Elastic-Engineering
Araf Karsh Hamid
 
SAP virtualization
Christopher Carter
 
Transform Software Testing and Quality with the Neotys-Inflectra Platform
Inflectra
 
On Metal - The Future Of Hybrid Cloud
Rackspace Asia
 
Tearing Down Silos and Building Your Enterprise Dev/Ops Engine
Rackspace
 
Cloud Done Right - PaaS is the Remedy to VM Hangover
Mohamad Afshar
 
Resume_CHITRA_STROUP
Chitra Stroup
 
Ad

More from TechWell (20)

PDF
Failing and Recovering
TechWell
 
PDF
Instill a DevOps Testing Culture in Your Team and Organization
TechWell
 
PDF
Test Design for Fully Automated Build Architecture
TechWell
 
PDF
System-Level Test Automation: Ensuring a Good Start
TechWell
 
PDF
Build Your Mobile App Quality and Test Strategy
TechWell
 
PDF
Testing Transformation: The Art and Science for Success
TechWell
 
PDF
Implement BDD with Cucumber and SpecFlow
TechWell
 
PDF
Develop WebDriver Automated Tests—and Keep Your Sanity
TechWell
 
PDF
Ma 15
TechWell
 
PDF
Eliminate Cloud Waste with a Holistic DevOps Strategy
TechWell
 
PDF
Transform Test Organizations for the New World of DevOps
TechWell
 
PDF
The Fourth Constraint in Project Delivery—Leadership
TechWell
 
PDF
Resolve the Contradiction of Specialists within Agile Teams
TechWell
 
PDF
Pin the Tail on the Metric: A Field-Tested Agile Game
TechWell
 
PDF
Agile Performance Holarchy (APH)—A Model for Scaling Agile Teams
TechWell
 
PDF
A Business-First Approach to DevOps Implementation
TechWell
 
PDF
Databases in a Continuous Integration/Delivery Process
TechWell
 
PDF
Mobile Testing: What—and What Not—to Automate
TechWell
 
PDF
Cultural Intelligence: A Key Skill for Success
TechWell
 
PDF
Turn the Lights On: A Power Utility Company's Agile Transformation
TechWell
 
Failing and Recovering
TechWell
 
Instill a DevOps Testing Culture in Your Team and Organization
TechWell
 
Test Design for Fully Automated Build Architecture
TechWell
 
System-Level Test Automation: Ensuring a Good Start
TechWell
 
Build Your Mobile App Quality and Test Strategy
TechWell
 
Testing Transformation: The Art and Science for Success
TechWell
 
Implement BDD with Cucumber and SpecFlow
TechWell
 
Develop WebDriver Automated Tests—and Keep Your Sanity
TechWell
 
Ma 15
TechWell
 
Eliminate Cloud Waste with a Holistic DevOps Strategy
TechWell
 
Transform Test Organizations for the New World of DevOps
TechWell
 
The Fourth Constraint in Project Delivery—Leadership
TechWell
 
Resolve the Contradiction of Specialists within Agile Teams
TechWell
 
Pin the Tail on the Metric: A Field-Tested Agile Game
TechWell
 
Agile Performance Holarchy (APH)—A Model for Scaling Agile Teams
TechWell
 
A Business-First Approach to DevOps Implementation
TechWell
 
Databases in a Continuous Integration/Delivery Process
TechWell
 
Mobile Testing: What—and What Not—to Automate
TechWell
 
Cultural Intelligence: A Key Skill for Success
TechWell
 
Turn the Lights On: A Power Utility Company's Agile Transformation
TechWell
 
Ad

Recently uploaded (20)

PDF
UiPath DevConnect 2025: Agentic Automation Community User Group Meeting
DianaGray10
 
PDF
“Squinting Vision Pipelines: Detecting and Correcting Errors in Vision Models...
Edge AI and Vision Alliance
 
PPTX
MuleSoft MCP Support (Model Context Protocol) and Use Case Demo
shyamraj55
 
PDF
NLJUG Speaker academy 2025 - first session
Bert Jan Schrijver
 
PDF
Home Cleaning App Development Services.pdf
V3cube
 
PDF
Kit-Works Team Study_20250627_한달만에만든사내서비스키링(양다윗).pdf
Wonjun Hwang
 
PDF
Survival Models: Proper Scoring Rule and Stochastic Optimization with Competi...
Paris Women in Machine Learning and Data Science
 
PPTX
CapCut Pro PC Crack Latest Version Free Free
josanj305
 
PPTX
Wondershare Filmora Crack Free Download 2025
josanj305
 
PDF
99 Bottles of Trust on the Wall — Operational Principles for Trust in Cyber C...
treyka
 
PDF
Transforming Utility Networks: Large-scale Data Migrations with FME
Safe Software
 
PPTX
Manual Testing for Accessibility Enhancement
Julia Undeutsch
 
PDF
How do you fast track Agentic automation use cases discovery?
DianaGray10
 
PDF
“Computer Vision at Sea: Automated Fish Tracking for Sustainable Fishing,” a ...
Edge AI and Vision Alliance
 
PDF
“NPU IP Hardware Shaped Through Software and Use-case Analysis,” a Presentati...
Edge AI and Vision Alliance
 
PDF
ICONIQ State of AI Report 2025 - The Builder's Playbook
Razin Mustafiz
 
PDF
NASA A Researcher’s Guide to International Space Station : Earth Observations
Dr. PANKAJ DHUSSA
 
PPTX
Securing Model Context Protocol with Keycloak: AuthN/AuthZ for MCP Servers
Hitachi, Ltd. OSS Solution Center.
 
PDF
Linux schedulers for fun and profit with SchedKit
Alessio Biancalana
 
PDF
Transcript: Book industry state of the nation 2025 - Tech Forum 2025
BookNet Canada
 
UiPath DevConnect 2025: Agentic Automation Community User Group Meeting
DianaGray10
 
“Squinting Vision Pipelines: Detecting and Correcting Errors in Vision Models...
Edge AI and Vision Alliance
 
MuleSoft MCP Support (Model Context Protocol) and Use Case Demo
shyamraj55
 
NLJUG Speaker academy 2025 - first session
Bert Jan Schrijver
 
Home Cleaning App Development Services.pdf
V3cube
 
Kit-Works Team Study_20250627_한달만에만든사내서비스키링(양다윗).pdf
Wonjun Hwang
 
Survival Models: Proper Scoring Rule and Stochastic Optimization with Competi...
Paris Women in Machine Learning and Data Science
 
CapCut Pro PC Crack Latest Version Free Free
josanj305
 
Wondershare Filmora Crack Free Download 2025
josanj305
 
99 Bottles of Trust on the Wall — Operational Principles for Trust in Cyber C...
treyka
 
Transforming Utility Networks: Large-scale Data Migrations with FME
Safe Software
 
Manual Testing for Accessibility Enhancement
Julia Undeutsch
 
How do you fast track Agentic automation use cases discovery?
DianaGray10
 
“Computer Vision at Sea: Automated Fish Tracking for Sustainable Fishing,” a ...
Edge AI and Vision Alliance
 
“NPU IP Hardware Shaped Through Software and Use-case Analysis,” a Presentati...
Edge AI and Vision Alliance
 
ICONIQ State of AI Report 2025 - The Builder's Playbook
Razin Mustafiz
 
NASA A Researcher’s Guide to International Space Station : Earth Observations
Dr. PANKAJ DHUSSA
 
Securing Model Context Protocol with Keycloak: AuthN/AuthZ for MCP Servers
Hitachi, Ltd. OSS Solution Center.
 
Linux schedulers for fun and profit with SchedKit
Alessio Biancalana
 
Transcript: Book industry state of the nation 2025 - Tech Forum 2025
BookNet Canada
 

Build Your Custom Performance Testing Framework

  • 1. T17 Performance Testing 10/16/2014 1:30:00 PM Build Your Custom Performance Testing Framework Presented by: Prashant Suri Rackspace Brought to you by: 340 Corporate Way, Suite 300, Orange Park, FL 32073 888-268-8770 ∙ 904-278-0524 ∙ [email protected] ∙ www.sqe.com
  • 2. Prashant Suri Rackspace Prashant Suri is a senior member of the performance engineering team at Rackspace, the open cloud company. In his role, he helps performance test and benchmark Rackspace's cloud products and applications, writing his own test frameworks to help. In his early years, Prashant developed a number of products on Java/J2EE stack but was fascinated by the vastness of performance engineering. He enjoys improving products’ scaling and robustness. Through the years, he has helped products, developed and used by Fortune 500, scale better. A presenter at international testing conferences, Prashant can be reached at [email protected].
  • 3. Build your custom Performance Testing Framework Prashant Suri RACKSPACE® HOSTING | WWW.RACKSPACE.COM Agenda 2 • Evolution of the web and growing complexity of products. • Essentials of performance engineering. • Popular performance test tools. • Holistic performance test framework. • Components of a performance test framework. • Deep dive on an example: performance testing at RAX • Advantages of building your own framework.
  • 4. RACKSPACE® HOSTING | WWW.RACKSPACE.COM Evolution of the Web 3 RACKSPACE® HOSTING | WWW.RACKSPACE.COM Essentials of Performance Engineering • Performance objectives – Latency, Throughput, Utilization, Workload. • Performance Modeling – Scenarios, Objectives, Requirements, Budgets, Metrics. • Architecture and Design Guidelines – Principles, Practices and Patterns • Performance and Scalability Frame – Coupling and cohesion, Communication, Concurrency, Resource Management, Caching, State Management, Data Structures/Algorithms. • Measurement, Tuning and Analysis. 4
  • 5. RACKSPACE® HOSTING | WWW.RACKSPACE.COM Popular Performance Test Tools 5 RACKSPACE® HOSTING | WWW.RACKSPACE.COM There’s No Silver Bullet 6 • Performance testing is more than simulating load. • Accurate and intricate work load models need to be implemented. • Traffic to be simulated from world geographies. • Testing in service oriented architectures comes with its own challenges. • Reporting and pattern analysis is key for successful performance engineering. • Performance monitors and profiling equally important.
  • 6. RACKSPACE® HOSTING | WWW.RACKSPACE.COM Holistic Performance Test Framework 7 RACKSPACE® HOSTING | WWW.RACKSPACE.COM Components of the framework 8 Controller Agents Database & Graphing Engine SimulatingLoads •  Brain behind the complete orchestration. Parses and executes the data script. •  Picks up threads from queues, and hit application under test. •  Repository for metrics of response times, throughputs, errors etc. •  Can scale dynamically at run time, to add load generation capacity. •  Maintains the test details, workload model details and objectives of any performance test. Capable of distributing load from different data centers. •  Distributed across geographies to simulate identical world traffic. •  Optimal database tuning for handling 1000+ transactions per second test. Monitoringand Debugging Could be integrated to application monitors and profilers. •  Feeds all metrics data into the Database. •  Correlates and consolidates all test data. Updated information on runtime activity from database is read and published. •  Logging for every granular transaction with application under test. •  Historical comparisons and pattern analysis. Could be leveraged for analysis and data based decision making. •  Distributed agents through way of logging are consolidated for complete test. •  Profiling and application under test data, for analyzing deviation and anomalies.
  • 7. RACKSPACE® HOSTING | WWW.RACKSPACE.COM Adobe CQMicrosoft® SharePointMicrosoft® ExchangeRackspace Email Case Study – Capabilities galore! Single F/W to simulate on all Products RACKSPACE® HOSTING | WWW.RACKSPACE.COM Sample Script – Design workload models! 10
  • 8. RACKSPACE® HOSTING | WWW.RACKSPACE.COM 11 Execution – Distribute across Agents through a queue RACKSPACE® HOSTING | WWW.RACKSPACE.COM 12 Run time statistics of Performance Test
  • 9. RACKSPACE® HOSTING | WWW.RACKSPACE.COM Consolidated Reports 13 RACKSPACE® HOSTING | WWW.RACKSPACE.COM Consolidated Reports 14
  • 10. RACKSPACE® HOSTING | WWW.RACKSPACE.COM Advantages of Building your own frameworks 15 • Cost savings on commercial off-the-shelf tools. • Flexibility to simulate complex workload at any scale (literally!) • Simplicity in designing complex workload models. • No constraints and capability of leveraging as per product needs. • Ease of integration with CI/CD Pipeline. • Load simulator and application resource monitors in a single framework setup. • Efficient and inclusive engagement for Performance Engineering in overall product development lifecycle. RACKSPACE® HOSTING | 5000 WALZEM ROAD | SAN ANTONIO, TX 78218 US SALES: 1-800-961-2888 | US SUPPORT: 1-800-961-4454 | WWW.RACKSPACE.COM RACKSPACE® HOSTING | © RACKSPACE US, INC. | RACKSPACE® AND FANATICAL SUPPORT® ARE SERVICE MARKS OF RACKSPACE US, INC. REGISTERED IN THE UNITED STATES AND OTHER COUNTRIES. | WWW.RACKSPACE.COM Questions…
  • 11. RACKSPACE® HOSTING | 5000 WALZEM ROAD | SAN ANTONIO, TX 78218 US SALES: 1-800-961-2888 | US SUPPORT: 1-800-961-4454 | WWW.RACKSPACE.COM RACKSPACE® HOSTING | © RACKSPACE US, INC. | RACKSPACE® AND FANATICAL SUPPORT® ARE SERVICE MARKS OF RACKSPACE US, INC. REGISTERED IN THE UNITED STATES AND OTHER COUNTRIES. | WWW.RACKSPACE.COM [email protected]