Building BOTS on App Cloud
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Bots are redefining the way users engage with applications, and natural language is the new UI! Bots allow users to access information in an unstructured manner, using natural language and from wherever they happen to be without having to switch context and load a dedicated app. The possibilities are endless! Join us in this session as we explore how to build Salesforce-powered bots for Facebook Messenger, Slack, Alexa, and Chatter.
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Building BOTS on App Cloud
- 1. Building Bots on App Cloud Christophe Coenraets Developer Evangelist @ccoenraets
- 2. Forward-Looking Statements Statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 3. Agenda • Bots • Slack • Messenger • Alexa
- 4. Weather?
- 5. Employee Id?
- 6. Trends • Too many apps • Use Messaging Apps as the new platform • Use Bots as the new apps • Use Natural language (text or voice) as the new UX
- 7. What are Bots? Bots allow you to access information or perform tasks: • Using natural language • Without switching context and loading a dedicated app
- 9. Good Bot, Bad Bot AI makes the difference: • Natural language processing • Image recognition • Sentiment analysis • Concept inference
- 12. Slash Commands SalesforceSlack POST Heroku Authentication Caching /pipeline 3 /contact forbes /case Send T-Shirts
- 13. Bots SalesforceSlack Socket Heroku Authentication Caching What are my top 3 opportunities? What's my employee id Am I eligible for a new laptop?
- 14. Authentication Problem • Slack doesn't have built-in authentication for Salesforce • But passes the Slack user id with each request Solution • Redirect user to Heroku app where user authenticates with Salesforce (OAuth) • Heroku app keeps track of Slack user id / Salesforce token mappings • When Heroku app receives request from Slack user, it retrieves Salesforce token for Slack user id, and executes request in Salesforce with that token
- 15. Authentication SalesforceSlack Heroku Slack User Id Salesforce Token
- 16. Building a Messenger Bot
- 17. Messenger Bot SalesforceMessenger POST Heroku Authentication Caching Search houses in Boston Recent price changes
- 19. Postbacks
- 20. Voice is the New UI Building an Alexa Bot
- 21. Messenger Bot SalesforceAlexa POST Heroku Alexa, ask Salesforce…. What are my top 3 opportunities? What's my employee id Am I eligible for a new laptop?
- 23. thank y u