Business etiquettes
- 2. What is an Etiquette..?? Etiquette is a prescribed or accepted code of usage and conduct for a given situation or environment The set of rules or customs which control accepted behavior in particular social groups or
- 3. Impact of etiquettes in Today’s life… Etiquettes provide personal security It protects the feeling of others. It makes communication clear. It will enhance your status at work. It make good first impression.
- 4. What is Business Etiquette…??? Business etiquette is a set of manners that are accepted or required in a profession Within a place of business, it involves treating co-workers and employer with respect and courtesy in a way that creates a pleasant work environment for everyone.
- 5. Importance of Business Etiquettes Builds strong relationship. Promotes Positive Atmosphere Reflects confidence Prevents Misunderstandings.
- 6. Types of Business Etiquettes Telephonic Etiquettes Dressing & Grooming Etiquettes Exchanging business card etiquettes Office etiquettes Open door office etiquettes Cubical etiquettes meeting Etiquettes Handshake Eye contact introduction netiquettes Dining Etiquettes
- 7. Telephonic Etiquettes… Identify yourself while making a call. Address the caller by his name in courteous manner. Keep conversation brief. Listen carefully. Do not interrupt. Do not eat or chew something while speaking. If you wish to put the caller on hold, request his permission to do so. Close your conversation with an appropriate salutation. Let the caller hang up first. In case of missed calls, return the call within a reasonable period of time. If someone calls you by mistake, inform the caller that he reached a wrong number.
- 9. Dressing and grooming etiquettes For men Always wear ironed formal shirt. Make sure your shirt is tucked in at all items. Make sure your cuffs are buttoned. Coordinates the colors of your shirt and trousers. For women Co-ordinate the colors. Dress should be washed and ironed. Highly embroidered clothes are not allowed.
- 11. Exchanging Business Card Etiquettes… Exchange business cards in Japan-the whole ceremony. It is believed that the card represents a person, so you need to treat it with respect. When exchanging business cards , apply the card with both hands and with the right hand.
- 13. Office Etiquettes- Open office Etiquette Respect another's need to work. Be aware of smells. Keep noise and distractions to a minimum. Be tidy. Respect another’s space. Don’t come to work sick. Be considerate. Be tolerant.
- 14. Office Etiquette- Cubicle Etiquettes. Knock before speaking. Make wise food choices. Avoid speaker phones. Visit in person. Watch your voice volume. Stop being a prairie dog. Avoid someone to talk who is on the phone.
- 15. Meeting Etiquettes… Handshake Handshake is a gesture of acceptance and welcome. Handshakes should not be too hard or too soft. Extend your right hand. Make a solid connection on the web skin between the thumb and forefinger.. Give slight pressure. Grasp the other person’s hand firmly and completely. Look into the eyes and smile. Release the hand in three seconds. But no matter what, never, ever refuse to accept someone’s hand
- 16. Meeting etiquette (contd,) Eye contact Eye contact increases trust. It shows confidence and good interpersonal skills. Eye contact shows respect for the person snd business situation.
- 17. Introduction Proper introduction help to establish rapport. Authority defines whose name is said first. Say the name of the most important person first. Keep the introduction basic. Remember names for future reference. Provide some information about the people you are introducing to clarify your relationship with that person.
- 18. Netiquettes Netiquettes are the correct or acceptable ways to use internet Main netiquettes to be followed in an organization E-mail etiquettes Chatting etiquettes
- 19. E-mail Etiquettes E-mail etiquette refers to the principles of behavior that one should use when writing or answering e-mail messages.
- 20. DO’S & DON’TS OF EMAIL ETIQUETTES… Do’s Do have a clear subject line. Do use a professional salutation. Do proofread your message. Do reply to all e-mails. Do keep private material confidential. Don’t forget your signature. Don’t assume the recipient knows what you are talking about. Don’t shoot from the lip Don't overuse exclamation points. Don’ts
- 21. Chatting Etiquettes… Send consolidated messages. Never write anything you wouldn’t say aloud. Remember the human behind the chat. Be mindful of other people’s communication preferences. Be prompt with replies. Don’t get distracted or be distracting. Be mindful of spelling, formatting, and other mechanics. End your chat appropriately.
- 23. Dining Etiquettes Be on time. Wait to sit until host/hostess indicate the seating arrangement. Stand on the right side of your chair & enter from your left. Put your napkin in your lap. Decide on your menu selections quickly. Never order the most expensive item. Wait for all people to be served before beginning. Know which silverware to use with which food. Salt/Pepper pass together. Generally pass to the right.
- 24. Top 10 table Manners… Before the Meal Place your napkin on the lap. Keep personal items (including smart phones) off the table. During the Meal Wait until all guests are served & the host begins eating before you begin eating. Understand the table setting- use the “Outside-in” rule. Hold your utensils in the continental style. Chew with your mouth closed. Always pass the salt & pepper together. If an item is not being passes to a specific person, pass food from left to right.
- 25. Top 10 table Manners(contd.)… After the Meal When finished eating, position your silverwares to tell the server you are done. Fold your used napkin & place it to the left of your place setting
- 29. Knife and fork language