Bug deBug Chennai 2012 Talk - Business value articulation in software projects by Malay Srinivas
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This document discusses how to articulate business value in software projects through a business value framework. It presents Aditi's business value framework, which identifies key stakeholders, establishes baselines, plans value measurements, and promotes a knowledge sharing culture. The framework aims to accelerate time to market, drive effectiveness and efficiency, and increase profit margins and account growth. It also presents a case study where Aditi delivered business value on a test services project through controlled defects, increased automation, and accelerated regression testing, resulting in improved quality, less rework, and overall effort and financial gains. Success enablers included people development, process improvements, and tools/techniques integration focused on continuous improvement.
Bug deBug Chennai 2012 Talk - Business value articulation in software projects by Malay Srinivas
- 1. Business Value Articulation In Software Projects By Malay Srinivas & Vinay Jagtap
- 2. Abstract Business Value Framework – Aditi way
- 3. Voice of Customers Innovations / Accelerate How will I drive Ideas time to effectiveness market & Efficiency No production bugs What are my true responsibilities? Ownership CSAT / ESAT Value for Money - ROI Profit Decrease in margins & operational Account cost Growth
- 4. Traditional Way - Product will not have P0 bugs - Product Maintainability - Rich look Define the SLA / Goals Performance Quality Measurement - Competitive Billing rates CSAT & - On-time delivery - Buffer Resources / - Discounts Onsite/Offshore ESAT - Query Resolution in with-in 3 days utilization Cost Delivery
- 5. Scorecard Approach
- 6. Case Study • Test Services Enabled project • Scope of the project is to provide the test service in terms of Defining the test cases, Test execution, Automation, Test Pass & Regression. POC • Customer wants to see more • Position Aditi as “Independent ROI Testing Services partner” • Too many change requests • Radical cost models of Business Problem • Competition from other vendors execution Focus Statement • Requirement from customer to • Time to market acceleration show improvement every quarter Objective • Enable & Improve the customer business & satisfaction • Stay amid competition • Outcome Guarantees • Consistent and transparent focus on ROI 6
- 7. Business Value Framework – Aditi Way Identify Key Establish Stake Holders Baseline Cause & Effect Risks & Dependencies Pareto Plan Value Measurement Knowledge System Sharing Culture Poka Yoke Project Product Process Deployment • Requirements Coverage • Defects Reopened • Test Productivity • Test Coverage • New Defects • Test Case progression • Test Effectiveness • Open Defects • Test Case effectiveness • Code Quality • Cost of Quality • Build Quality • Reliability Index
- 8. Business Value Delivered – Case Study 5% improvement in Schedule Controlled –Defects+ Increased Automation + Accelerated Regression = Improved Quality + Less Rework + Effort & Financial Gain Overall 18% reduction in cycle time Continuous Improvement Average 5 % ~ 23 % improvement 10 % more increase in in defect verification 5 % decrease in ad-hoc bugs Automation Health of Showstopper not repro bugs Index bugs
- 9. Success Enablers People • Training & skill development • Growth path & career ladder • Alpha Teams • Rewards & Recognition • Knowledge management Process • Reviews & Continues Process Improvements • Stringent quality gates • Defined performance objectives • SLA driven governance Tools & • Tool research & integration Techniques • Project modeling and automation • Scientific estimation models • Software optimization techniques • Increased reusability – scenario based repository Continuous Improvement
- 10. Summary • Metrics & measurement In Common Common • Focus on SLA / Goal Adherence • Focus on completing the project successfully • Focus on creating value Differentiator • Work as extended arm of customer • Discipline & culture of obtaining the required data Challenges • Continuous improvement & value demonstration
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