Call center ai industry to grow $22.0 billion by 2023
- 1. Call Center AI Market is expected to grow $22.0 billion by 2023
- 2. Scope of The Report By Component The research report categorizes the Call Center AI Market to forecast the revenues and analyse the trends in each of the following subsegments: • Compute Platforms • Solutions • Services o Training & Consulting o System Integration & Deployment o Support & Maintenance By Deployment type • Cloud • On-premises And More… By Vertical • BFSI • Media & Entertainment • Retail & eCommerce • Travel & Hospitality • Telecom • Healthcare • Others
- 3. Key Segments Developers use conversational compute platforms to build chatbots, conversa tional interfaces, and virtual assistants as per the need of their organizations. These platforms comprise various modules of software tools, which can be in tegrated with third-party interfaces, such as messaging platforms, social medi a, SMS, and website chat. Increasing use of AI and ML and adding value to call center AI offerings throu gh integration of gesture recognition capabilities would provide opportunities for vendors in the call center AI market. 1 2 3 4 5 These companies have adopted various strategies, such as acquisitions; expansions; n ew product launches and product enhancements; and partnerships, agreements, and c ollaborations to cater to the growing demand for call center AI solutions across the glob e as well as to strengthen their position in the market. The call center AI market size is expected to grow from USD 800 million in 2019 to U SD 2,800 million by 2024, at a CAGR of 28.5% during 2019–2024.
- 4. Market Growth Rate 2019 2024 Market Size of $ 800 million Market Size of $ 2,800 million28.5% CAGR
- 5. Key Vendors • IBM (US) • Google (US) • Microsoft (US) • AWS (US) • SAP (US) • And More Major Players View Report Here - https://www.marketsandmarkets.com/Market-Reports/ call-center-ai-market-263925467.html
- 6. Major Regions • North America • Europe • APAC • MEA • Latin America North America is expected to hold the largest market share. Asia Pacific (APAC) is expected to pr ovide opportunities for debt collectio n software providers and grow at the highest CAGR
- 7. • What are the current technology trends that are driving the call center AI market? • What are the various regulations directly impacting the adoption of call center AI sol utions? • Where will all these developments take the industry in the mid to long-term? • Which companies are the top vendors in the market, and how is the competitive sc enario of the market? • What are the drivers and challenges of the market? Critical Questions the Report Answers
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