How to be Relevant in 2010: Selecting Technologies that are Business Enablers

We exist to help
others make
better decisions.

© 2010 PSC Group, LLC

Businesses are
working with less
staff and are under
tremendous
pressure to be as
efﬁcient as
possible… even as
activity increases.


Product lifecycles
are ever shorter,
inventory is leaner,
competition drives
the need to
respond quicker.
Ubiquitous
connectivity and
lack of planning
foster a rushed
environment.


Mistakes of over-
commoditizing are
showing signs of
pain, but the need
to obtain valued
products/services
at competitive
prices remain.
How many call
centers are moving
back to the US?


Failure at a
business and
personal level is a
tremendous fear.
Companies are
risk-averse and
need overwhelming
proof before any
project is justiﬁed.


Work is being done
at home, in the car,
at Starbucks, on
vacation. Reports
are being delivered
via iPhone and
SMS. Information
needs to be relative
to where I am and
what I’m doing for
it to be useful.


There isn’t much
cost cutting left to
do. Even though
we are still not in
growth mode all
that is left to do is
prepare for it.
This is a HUGE
opportunity for
companies that
prepare in advance.


People are jaded.
Nobody wants to
be sold anything.
People gravitate
toward pragmatic
and transparently
obvious solutions.
The days of the
sell-job are over.
It’s Joe Friday – just
the facts ma’am.


It’s no longer
acceptable to
deliver something
that isn’t pretty or
polished. B2B &
internal apps. are
under Design and
Usability scrutiny.
Consumer products
are setting
expectations for
business solutions.


If you meet these criteria
you have an

INVESTMENT GRADE
PROJECT


Seems Logical…
but it’s just not that easy


Who’s doing this?


The VELOCITY
of Information is Increasing


Who’s doing this?

  Salesforce.com iPhone app

  Netsuite iPhone app

  Oracle iPhone app

  SharePoint reporting services

  CBS Sportsline

  …


OVERVIEW CIO Project Evaluator
If you wish to learn more about
This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an innovative practical ways to
absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the leverage technology - contact us:
evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used
PSC Group, LLC
to see if your average risk profile is migrating lower or higher. This can be indicative of changing business Jim Vaselopulos
conditions that are favorable or require attention from a political perspective. Perhaps the most useful application jimv@psclistens.com
of this tool is how it can be used to verify that you are entering each project having considered the fundamentals. 847.517.7200
In this way, you can ensure that you are having the proper business dialogue at the onset of each investment. www.psclistens.com

2009
WORKSHEET CIOprojeval.revA CIO Project Evaluator

What is this Project’s PROJECT NAME

Risk Profile? effective executives focus only on tasks that move their company forward;
everything else can wait!

10 The project has a significant ROI 10 No defined objectives for a win Positives (+) Negatives (-)
10 It helps grow the business 10 No supportive business sponsor
10x 10x
10 Is budgeted for success 10 Addresses a symptom not a cause

5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x

5 It lowers business risk (interruption) 5 Requires cultural change for adoption
2x 2x
5 Does not require rollout or re-training 5 Duration stability of business process

1x 1x

Copies are available

2 It helps retain key employees/assets 2 Can not quantify success

2 Business process is well understood 2 Unrealistic expectations anywhere

2 Is using proven technology 2 No time/budget for POC or discovery
-
RISK PROFILE
1 Lowers IT costs 1 It’s work outside your comfort zone

at our pedestal between sessions

1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC
http://www.psclistens.com
Based on the designs of David Seah
1 Good for morale 1 Getting there will be unpleasant http://www.davidseah.com

2009



10x 10x

5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x

5 It lowers business risk (interruption) 5 Requires cultural change for adoption
2x 2x
5 Does not require rollout or re-training 5 Duration stability of business process

2 It helps retain key employees/assets 2 Can not quantify success 1x 1x


-
RISK PROFILE



Agile Development

BPEL

RAD

Short Projects


VDI

Cloud Computing

Virtualization

SaaS

Low Support Models

Predictable Sustainability


Location

You were on
GPS

ﬁre tonight!

Tools

Proximity

Social Network


You were on
ﬁre tonight!


Platform Choices

UX Design

Interface Standards

Usability


  ROI

  Low Support Models

  Appropriate Risk

  Predictable Sustainability

  Fit for Enterprise

  Mobile Delivery

  Flexible Business Logic

  Context/Process Aware

  Speed to Value

  Customer Facing

  Agile Development

  User Interface


  Technology ‘only’ projects have a much higher risk

  Velocity alignment in IT is already increasing risk

  Technology and business conditions change too fast to
pick the right horse

  Tech Analysts are frequently wrong

  Marketing leads lags reality

Increase your Odds!

Stick to the PATTERNS


6)  Social Computing

1)  Cloud Computing

7)  Security – Activity
2)  Advanced Analytics

Monitoring

3)  Client Computing

8)  Flash Memory

4)  IT for Green

9)  Virtualization for
5)  Reshaping the Data Availability

Center

10)  Mobile Applications


OVERVIEW CIO Project Evaluator
If you wish to learn more about
This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an innovative practical ways to
absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the leverage technology - contact us:

WHITEPAPER
evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used
PSC Group, LLC
to see if your average risk profile is migrating lower or higher. This can be indicative of changing business Jim Vaselopulos
conditions that are favorable or require attention from a political perspective. Perhaps the most useful application jimv@psclistens.com
of this tool is how it can be used to verify that you are entering each project having considered the fundamentals. 847.517.7200
In this way, you can ensure that you are having the proper business dialogue at the onset of each investment. www.psclistens.com

2009


Risk Profile? effective executives focus only on tasks that move their company forward; Information Command Control™
everything else can wait! a different approach to managing information
by Jim Vaselopulos - Partner, PSC Group! March 2006
10x 10x The most pronounced differentiator in Traditionally, a report is generated from
business today is information. The ability to your back-office system that lists customer past
5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x quickly access, absorb, and process information due status with past due amounts in several ag-
into tangible market value is paramount in al-
!#$%#'
ing buckets. This report is generated weekly or (%!'#)*+*,-)'(.)/0'1-)2*3-4/' A?% 3.0% :#$% -.% *)/'% 2./)% ;.0-%
5 It lowers business risk (interruption) 5 Requires cultural change for adoption most every industry. In many ways, informa- monthly. Typically, folks in accounting and ac- #''.D)% S% ,/(D(*% :3$% -.%
!#$%#$%%'#()%*#+*)%,#(-./#*%--%,*.-$%.0-%-)%$-'1/1%)(.'.2#(%(3(*)%450**%6/7)-85)/%6/7)-9%#'%%:3%--%$%;))'%/)()#)1%:)**=%%%!)%#1)%)/)%#$%-.%0$)%-#$%1#/2%-.%,*.-%.0-%/)1#*3%
2x 2x *))/)%-)('.*.3%T%(.'-(-%0$U%

5 Does not require rollout or re-training 5 Duration stability of business process tion is((),-)1%,+)/'$%#'%-)%-3,#(*%;0$#')$$%(3(*)%#'%./1)/%-.%#**0$-/-)%:)'%#-%#$%;)$-%-.%#')$-%#'%()/-#'%-3,)$%.?%,/.@)(-$=%look at these reports shortly
no longer there to just support the busi- counts receivable % %A-%$.0*1%;)%'.-)1%--%-)%1#/2%A$%'.-%-.%$(*)%#'%--%-)%50**%
2/7)-%,,)/$%-.%;)%$%*.'%$%-)%5)/%2/7)-%B%:#(%#$%'.-%-3,#(*=% %C-%#$%-.%;)%*)/')1%?/.2%-#$%,#(-0/)%#$%--%-)%D2)%$,)'-%:#*)%-)%;0$#')$$%#$%'.-%;)#'%#'%%E#$7%F)/$)%
15('63*789'::('
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ness, it has become the business. This is true after they are run. As the information flows
2)'-*#-3%#$%FGCFHI%$,)'-%10/#'%%D2)%.?%#%4./%JFI!9%;0$#')$$%(D#-3=%%A-%#$%*$.%#2,./-'-%-.%'.-)%--%-)%A!%,/.@)(-$%--%/)%*#$-)1%/)K)(-%LM6FNL%,+)/'$%B%NO!%:)'%-)3%$.0*1%;)% @#2X,$(*#$-)'$=(.2%
0'1)/-7)'=%%P'?./-0'-)*3Q%D2#'%#$%)')/**3%,../%;)(0$)%2'3%.?%-)%,/.@)(-$%/)R0)$-)1%10/#'%-)%JFI!%,)/#.1%/)R0#/)%;0$#')$$%#'.*)2)'-%-%%D2)%:)'%-)3%)%-)%*)$-%2.0'-%
2 It helps retain key employees/assets 2 Can not quantify success 1x 1x for both service and product-based businesses. further away from the accounting department
.?%#*;*)%/)$.0/()$=%%A-%#$%.,)1%--%-#$%1#/2%:#**%)*,%?.$-)/%;)+)/%1#$(0$$#.'$%:#-%-)%;0$#')$$%/)/1#'%#')$-2)'-%(.'$#1)/D.'$%-%%D2)%:)'%-)3%:#**%3#)*1%2)'#'?0*%(')=%
YZ[=][=[^__%
:::=,$(*#$-)'$=(.2%

the chances that these reports are utilized in a
2 Business process is well understood 2 Unrealistic expectations anywhere To determine how well your business is

- managing its information, you need to answer
timely fashion is remote.
this question. Are you getting the right infor- How often will the customer service or sales
RISK PROFILE mation to the right people, at the right time, representative actually see this information be-
and in the right place? The art of achieving fore they field a question, generate a quote or
1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC this goal is something we call Information negotiate a concession based on late delivery?
Based on the designs of David Seah Command Control™.
That is why Information Command and
When you consider command and control Control™ is not about data warehouses and
it is easy to think about huge data warehouses, reports, it is about providing information in
2009

business reporting engines and the traditional context. Making sure that business rules flag
tools that have powered corporate IT depart- past due accounts and visibly alert an estimator

ments for decades. What we are talking about
is something different.
during the quoting process makes for more
profitable decisions.

It’s all about Context Likewise, providing key real-time customer
metrics such as past due status, on-time delivery
Information Command Control™ is
10 It helps grow the business 10 No supportive business sponsor and order tracking via Blackberry to a sales
10x 10x about CONTEXT. If you can provide the
person sitting in the parking lot of their next
10 Is budgeted for success 10 Addresses a symptom not a cause right information at the right time, in the right
appointment enables them to negotiate the best
place, to the right person and in the correct
5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x outcome for their firm.
format – you have provided that information in
5 It lowers business risk (interruption) 5 Requires cultural change for adoption context. Hence, the delivery mechanisms are Time Travel
2x 2x as important as the information itself.
5 Does not require rollout or re-training 5 Duration stability of business process So we know that getting information to
As an example, let’s take a look at a simple people where they are and when they need it is
2 It helps retain key employees/assets 2 Can not quantify success 1x 1x piece of information that is stored in almost important. But the biggest opportunity enabled
every legacy business system – customer past by contextual communications is related to the

- due aging.

RISK PROFILE 1 www.psclistens.com! © Copyright 2005-2009, PSC Group, LLC
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How to be Relevant in 2010: Selecting Technologies that are Business Enablers

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How to be Relevant in 2010: Selecting Technologies that are Business Enablers