Case Study- Delivering business and technology transformation for an healthcare giant
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A healthcare company faced challenges supporting its applications across multiple locations. e-Zest modernized the client's technology stack by migrating its desktop solution to a web application on Microsoft technologies. This improved accessibility, reduced costs, and enhanced the user experience. Agile methodologies helped with frequent deliveries. The client benefited from increased productivity, reduced expenses, and easy application access globally. The client expressed appreciation for e-Zest's collaboration and the successful project outcomes.
Case Study- Delivering business and technology transformation for an healthcare giant
- 1. e-Zest Solutions CMMI 3, ISO 9001:2008 and ISO 27001 company Delivering Business & Technology Transformation For A Healthcare Giant How technology modernization helped client stay ahead of its competition
- 2. Presentation Agenda Client Brief introduction about client and its healthcare portfolio Challenges Business and technological challenges faced by client Solutions Various solutions implemented to address client’s challenges Execution Our execution approach to deliver the solutions Benefits Value creation and business benefits to client Testimonial Appreciations from client towards e-Zest’s services © 2015 e-Zest Solutions
- 3. Client Brief introduction about client and its healthcare portfolio e-Zest Solutions CMMI 3, ISO 9001:2008 and ISO 27001 company
- 4. Client Introduction © 2015 e-Zest Solutions Portfolio Offers IT concepts and total solutions for a wide range of medical and paramedical professionals Strength Employs around 350 associates serving more than 40,000 customers every day Turnover Posted a turnover of EUR 44 million in 2014 Dominance Dominance in Central Europe o Belgium: Market leader with an installed database of 12,000 customers o Netherlands: Dominant player in veterinary segment o France: Holds key position in healthcare centers market Acquisition Recently got acquired by AAC Capital based in Netherlands 1 2 3 4 5
- 5. Challenges Business and technological challenges faced by client e-Zest Solutions CMMI 3, ISO 9001:2008 and ISO 27001 company
- 6. Major Challenges © 2015 e-Zest Solutions Multi-location Constraint Inability to scale up and manage the application from multiple geographies Sync Issues Frequent issues regarding deployment and data synchronization Individual Installation Hassle of installing the desktop application individually on 5000+ pharmacies Confusing Interface Poor user experience and design causing confusion amongst pharmacists Operational Expenses Significant capital and human resource investments for deploying in-house technology team Technology Transformation Pressing need of a technological upgradation to overcome these challenges Application Updates Distributing application updates and patches across thousands of pharmacies RDP Setup Challenge of setting up Remote Desktop Protocol
- 7. Solutions Various solutions implemented to address client’s challenges e-Zest Solutions CMMI 3, ISO 9001:2008 and ISO 27001 company
- 8. Technology Stack Presentation Layer o Web Application (ASP .Net MVC) Application Layer o Application Services (Business Logic) o Business Domain Data Access Layer o NHibernate Persistence Layer o Data Source (SQL Server) © 2015 e-Zest Solutions Migration of existing central desktop solution to a web platform leveraging Microsoft solution stack High performance web interface using a combination of ASP.net MVC, Nibernate, Nunit and SQL Server
- 9. UX Enhancement © 2015 e-Zest Solutions Research Comprehensive research to understand the journey users took while accessing the application Branding Developed user experience adhering to client’s new branding guidelines Information Architecture Revisited information architecture with simplified user interactions Responsive Web Design Responsive web design using modern technologies like HTML, CSS & Bootstrap
- 10. Redesign Philosophies © 2015 e-Zest Solutions PHILOSOPHIES Throughout the project, there were 3 philosophies that led the redesign: 01 Ensure users feel confident when interacting with the application 02 Give indication of state-changes with clear messaging and contextual indicators 03 Keep it simple but allow for complexity at the same time 02 03 01
- 11. ODC Team Structure © 2015 e-Zest Solutions Client’s Onsite Facility IT Department R&D Team Leader/Product Owner e-Zest Offshore Development Center (ODC) e-Zest Testing Team e-Zest Development Team Project Manager/ Business Analyst R&D Manager Pharma/ Key Accounts Manager
- 12. Execution Our execution approach to deliver the solutions e-Zest Solutions CMMI 3, ISO 9001:2008 and ISO 27001 company
- 13. Agile Execution Approach © 2015 e-Zest Solutions 2 Week Sprints 24 Hour SCRUMS Product Owner Onsite Team Sprint Review & Retrospective Task Breakout Product Sprint Planning and Meeting Finished Product Sprints Scenarios Wireframe Visual Design Development Q&A User Acceptance Next Sprint Scrum Master Offshore Team Discovery Phase (Onsite) Daily Scrum Meeting 09:00 AM to 09:30 AM CET 2- 4 Weeks 2 Weeks ‘n’ Weeks e-Zest’s BA and TA with Product Owner Delivery Phase
- 14. Mon Tue Wed Thu Fri Mon Tue Wed Thu Fri Sprint Planning Daily Scrum Daily Scrum Daily Scrum Daily Scrum Daily Scrum Daily Scrum Daily Scrum Daily Scrum Daily Scrum Product Backlog Refinement Mid Sprint Review Next Sprint Planning Daily Scrum Sprint Review Sprint Plan Review Roll OutEoD Status Mail EoD Status Mail EoD Status Mail EoD Status Mail EoD Status Mail EoD Status Mail EoD Status Mail EoD Status Mail Sprint1Sprint0 o Understanding the scope o Identify roles and assemble scrum team o Architecture design and project setup o Product backlog creation o Sprint retrospective meeting o Similar activities as that of Sprint 1 o Subsequent roll outs o System integration Sprint‘n’ 9 AM 6 PM Sprint Lifecycle © 2015 e-Zest Solutions
- 15. Tools And Technologies Utilized © 2015 e-Zest Solutions o Wireframes o Mockups and application flow o Product backlog/sprint backlog o User stories creation o Sprint tasks o Scrum board o Scheduling code review o Test case management o Issue management o Sprint velocity and burn- down o Continuous integration o Version control o Branching and merging o Timesheet management o Leave management o Milestones management o Resource management o Coding o Code review through TFS o Deployment o Project document management o Task prioritization through TFS
- 16. Benefits Value creation and business benefits to client e-Zest Solutions CMMI 3, ISO 9001:2008 and ISO 27001 company
- 17. Benefits To Client 100% availability of the application ensuring accessibility to users across the globe Analysis of data from various pharmacies and providing insights with the help of reports Effective Resolution of deployment and data synchronization issues Increased productivity and reduced operating expenses by leveraging offshore talent Easy, rich and intuitive user experience adhering to client’s branding guidelines © 2015 e-Zest Solutions
- 18. Highlights Of Our Engagement © 2015 e-Zest Solutions Long term engagement since August 2013 Leveraged expertise in Healthcare and Pharma to provide best pharmacy solution Parallel development and collaboration resulted in frequent deliveries Test Driven Development to encourage code quality and shorten feedback time 01 02 03 04
- 19. Testimonial Appreciations from client towards e-Zest’s services e-Zest Solutions CMMI 3, ISO 9001:2008 and ISO 27001 company
- 20. Client Testimonial “ I’d like to congratulate you with the migration. The product is really nice, easy to use and a pleasure to work with. We have made it, thanks to the good collaboration. Thanks a lot to the entire e-Zest team. Let’s continue the good work for the next steps. - Business Unit Manager, Pharma Division © 2015 e-Zest Solutions
- 21. Client Satisfaction Index © 2015 e-Zest Solutions 88.39%Based on these 5 parameters Customer Focus Quality of Service Timelines Responsiveness Value Creation
- 22. We Are A Team About Us e-Zest Solutions CMMI 3, ISO 9001:2008 and ISO 27001 company
- 23. Founded in 2000 now across 5 Geographies CMMI 3, ISO 27001, ISO 9001:2008 certified organization Our InnovationsCloud Partnerships Top Business Solution Award CeBIT AU 2012 Cloud Optimization Solution O L I V Z Value System Long term association with Fortune 500 companies e-Zest At A Glance © 2015 e-Zest Solutions
- 24. O L I V Z -Value System © 2015 e-Zest Solutions
- 25. Focus Areas Cloud Computing Analytics & Big Data Enterprise Mobility User Experience Our Expertise © 2015 e-Zest Solutions
- 26. San Jose Pune Detroit London Hannover © 2015 e-Zest Solutions
- 27. e-Zest Solutions Inc. 1570 Woodward Ave 2nd Floor, Detroit MI 48226, USA +1 (888) 778-9977 e-Zest Solutions Ltd. Anand Nilay Business Center, Near Karve Statue, Karve Road, Kothrud Pune – 411029. Maharashtra India Voice: +91-20-25459802/ 03/ 04/ 05/ 10 +91- 9823 310 360/ 61 India HQ Pune SEZ Office Detroit Office e-Zest Solutions Ltd. Building IT-3,Ground Floor, Survey No:154/6, BlueRidge SEZ, Near Rajiv Gandhi Infotech Park, Phase-1, Hinjewadi Pune- 411 057. INDIA e-Zest Solutions GmbH Hildesheimer Strasse 265-267 30519 Hannover, Germany Voice: +49-51195739895 Germany Office www.e-zest.net l [email protected]
Editor's Notes
- #25: Color Coding