Case Study: The Business-Focused CIO—Leveraging IT Services for Strategic Advantage
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The document discusses the evolving role of Chief Information Officers (CIOs) in delivering technology as a core element of business strategy amidst challenges such as increasing service demands and budget constraints. It emphasizes the importance of transitioning from a focus on technology management to providing mission-critical services and becoming trusted advisors within organizations. Additionally, it presents insights from a CIO survey highlighting trends and priorities in IT service management and the necessity for agility and strategic alignment in IT operations.
Case Study: The Business-Focused CIO—Leveraging IT Services for Strategic Advantage
- 1. ca Opscenter Case Study: The Business-Focused CIO— Leveraging IT Services for Strategic Advantage Adriano Gritti and Brian Day OCX30S #CAWorld Logicalis
- 2. 2 © 2014 CA. ALL RIGHTS RESERVED. Abstract More than ever, CIOs are being challenged to deliver technology as a core element of business strategy. Rather than managing point systems, they are being asked to provide mission-critical services. With an expanding portfolio of business services, demanding customers, and tightening budgets how can CIOs meet the challenges of the Service Defined Enterprise? Logicalis will review client situations involving complex monitoring and managed services challenges. Join the Logicalis Team to learn more about how a CIO can become a trusted advisor of the core business. Adriano Gritti@eng_gritti Brian Day Logicalis
- 3. 3 © 2014 CA. ALL RIGHTS RESERVED. Agenda TECHNOLOGY TRENDS CIO CONCERNS LOGICALIS SERVICE DEFINED ENTERPRISE BUILDING SERVICE DEFINED ENTERPRISE CUSTOMER EXAMPLES 1 2 3 4 5
- 4. 4 © 2014 CA. ALL RIGHTS RESERVED. Agenda TECHNOLOGY TRENDS CIO CONCERNS LOGICALIS SERVICE DEFINED ENTERPRISE BUILDING SERVICE DEFINED ENTERPRISE CUSTOMER EXAMPLES 1 2 3 4 5
- 5. 5 © 2014 CA. ALL RIGHTS RESERVED. Age of Manufacturing Mass manufacturing makes industrial powerhouses successful. Age of Distribution Global connections and transportation systems make distribution key. Age of Information Connected PCs and supply chain mean those who control information flow dominate. Age of the Customer Empowered buyers demand a new level of customer obsession. Changing The Way Companies See The Market and Design Strategies Source: Forrester: Competitive Stratgey in The Age of The Customer, 2013 1900 -1960 1960 -1990 1990 -2010 2010 -…
- 6. 6 © 2014 CA. ALL RIGHTS RESERVED. Seeking Great New Business Opportunities Source: GSMA Mobile Economy
- 7. 7 © 2014 CA. ALL RIGHTS RESERVED. …and changing our life style Cars Focus 2015 launch BMW i3 Home Nest LIFX -Smart Lightbulb Enterprise Samsung Gear Fit Wearables Moto 360 Smart Watch Check on the Baby Maintain & Repair Asset Tracking Industry
- 8. 8 © 2014 CA. ALL RIGHTS RESERVED. Agenda TECHNOLOGY TRENDS CIO CONCERNS LOGICALIS SERVICE DEFINED ENTERPRISE BUILDING SERVICE DEFINED ENTERPRISE CUSTOMER EXAMPLES 1 2 3 4 5
- 9. 9 © 2014 CA. ALL RIGHTS RESERVED. CIO Study *Logicalis CIO Survey of 180 Organizations—Europe, Latin America, USA, and Asia 70% of CIO’s think line of business will have more control 60% of resources spent on running what they have Mobility and BI top priorities if resources available According to Logicalis research, 73% of CIOs wish to use more than half of their time on strategic activities. But today more than 80% of them use their time on operational tasks
- 10. 10 © 2014 CA. ALL RIGHTS RESERVED. Business Expects Transition From Technology to Service
- 11. 11 © 2014 CA. ALL RIGHTS RESERVED. IT Supply Chain Changing—Market Has Outgrown IT IT Functions Line of Business Needs Information Analytics VC Rooms Mobile Working BYOD Compute & Storage Capacity Fixed Networking CRM Security ERP Contact Centre IoT Software as a Service CloudServices Consumerization BYO-IT Video Collaboration Business Applications Test / Dev Capacity
- 12. 12 © 2014 CA. ALL RIGHTS RESERVED. CIO Decision Path Changes with Business Expectations Technology Driven Service driven Business Demands Business Demands Time OperationalIssues Lack of Knowledge Incompatibility with legacy applications Ongoing On going
- 13. 13 © 2014 CA. ALL RIGHTS RESERVED. Agenda TECHNOLOGY TRENDS CIO CONCERNS LOGICALIS SERVICE DEFINED ENTERPRISE BUILDING SERVICE DEFINED ENTERPRISE CUSTOMER EXAMPLES 1 2 3 4 5
- 14. 14 © 2014 CA. ALL RIGHTS RESERVED. Focus on delivering a 360° user experience—IT experience management Sell to the business based on service value and differentiation Move from managing technology to offering a service portfolio Embrace IT automation to drive IT and business agility Adopt pre-validated architectures as the first choice for internal IT architectures Transition staff from experts in technology to experts in service delivery Focus on KPIs that demonstrate business agility and improved user experiences Integrate Best-of-Breed external services that meet businesses needs CIO Decisions to Drive IT and Business Agility Source: Logicalis Group : US Analyst Briefing Event—July 2014 1 2 3 4 5 6 7 8
- 15. 15 © 2014 CA. ALL RIGHTS RESERVED. Creating and Connecting the Business to IT Resources Logicalis Group : US Analyst Briefing Event—July 2014 IT Transformation Market Transformation Service Defined Enterprise Converged Infrastructure Wired, Wireless, Mobile Cloud SaaS Mobility Services Cloud XaaS Cloud Security Services Service Management Self Service Managed Hosting Managed Infrastructure Maintenance Data Centre Virtualisation Software Defined Networks Service Automation Self Service IT Service Management Virtual Access Layer IT is looking to close the experience gap And manage the market
- 16. 16 © 2014 CA. ALL RIGHTS RESERVED. Service Defined—Relevant to All Organization Sizes Largeenterprise Global 2000 Largemid-range Emergingmid-range SMB Internal IT Transformation Assume agility through maturity models for IT infrastructure and operational processes Consumption-based Transformation Acquire agility through the use of cloud XaaS services Partner Services Transformation Adopt agility through partnership with a best-in-class services partner
- 17. 17 © 2014 CA. ALL RIGHTS RESERVED. Agenda TECHNOLOGY TRENDS CIO CONCERNS LOGICALIS SERVICE DEFINED ENTERPRISE BUILDING SERVICE DEFINED ENTERPRISE CUSTOMER EXAMPLES 1 2 3 4 5
- 18. 18 © 2014 CA. ALL RIGHTS RESERVED. Building the Service Defined Enterprise Internal Services Partner Services Software Defined Networking ERP Telephony Information Analytics VMWare End User Services Add a User Request VM Setup a Meeting ?
- 19. 19 © 2014 CA. ALL RIGHTS RESERVED. Building the Service Defined Enterprise ITSM & Service Definition Devices Remote Services Service Catalog Monitoring Service Management Ticketing Software Development & Integration Security Discovery Automation CMDB
- 20. 20 © 2014 CA. ALL RIGHTS RESERVED. Agenda TECHNOLOGY TRENDS CIO CONCERNS LOGICALIS SERVICE DEFINED ENTERPRISE BUILDING SERVICE DEFINED ENTERPRISE CUSTOMER EXAMPLES 1 2 3 4 5
- 21. 21 © 2014 CA. ALL RIGHTS RESERVED. Customer ARetail analytics company xCan not keep up with monitoring provisioning xCan not prioritize tickets xCan not put tickets into system fast enough 3000 devices Windows, Linux, SQL, various analytics Dynamically changing environment Existing service management team
- 22. 22 © 2014 CA. ALL RIGHTS RESERVED. Customer A ITSM & Service Definition Devices Service Catalog Monitoring Service Management Ticketing Integration Security Discovery Automation CMDB
- 23. 23 © 2014 CA. ALL RIGHTS RESERVED. Customer BMid Tier Financial Services Company, Actively acquiring companies Trying to minimize IT Staff Windows, SQL, Exchange, SharePoint, Azure xHow to standardize IT services and quickly integrate new acquisitions xHow to leverage partners to minimize staff and investment in SDE
- 24. 24 © 2014 CA. ALL RIGHTS RESERVED. Customer B ITSM & Service Definition Devices Service Catalog Monitoring Service Management Ticketing Integration Security Discovery Automation CMDB Virtual Resources Ad-Hoc SupportServices
- 25. 25 © 2014 CA. ALL RIGHTS RESERVED. For More Information To learn more about DevOps, please visit: http://bit.ly/1wbjjqX Insert appropriate screenshot and textoverlayfrom following“More Info Graphics” slide here; ensure it links to correct page DevOps
- 26. 26 © 2014 CA. ALL RIGHTS RESERVED. For Informational Purposes Only For CA copyrighted content: © 2014 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. This presentation provided at CA World 2014 is intended for information purposes only and does not form any type of warranty.Some of the specific slides with customer references relate to customer's specific use and experience of CA products and solutions so actualresults may vary. For Customer/Partner content please note: Customer/Partner content provided in this presentation has not been reviewed for accuracy and is based on information provided by CA Partners and Customers. Terms of this Presentation