DevNet @TAG - Spark & Tropo APIs - Milan/Rome May 2016

Editor's Notes

• #2: https://communities.cisco.com/events/1801
• #3: DevNet regroups a set of ressources, connects you with fellow developers communities and let’s you explore and innovate with Cisco ‘s latest technologies. The whole set of Cisco Products is covered from IoT, Cloud, Networking, DataCenter, Collaboration, Security and Services.
• #4: With 370.000 Members in April 2016, DevNet is an ever growing communiy which offers a large set of on-line ressources and live events. It also gathers all together various communities. Let’s go through all DevNet as to offer.
• #5: As for today, DevNet technical evangelists as well as Cisco technical and sales engineer deliver awareness and training to help you ramp up quickly on Cisco latest APIs. Check DevNet events coming close to you.
• #6: Sandboxes give you the opportunity to put your hands on Cisco APIs and SDKs. The Cisco hardware and network tecvhnologies involved at provisionned on-demand in DevNet data centers, So that you don’t need to install or buy any Cisco technologies upfront.
• #7: These are project showcases, demonstrating end-to-end examples.
• #8: The Developer space on communities.cisco.com contains all of the DevNet Developer forums. Developers use these forums as the first point of contact for support. They can ask questions and Cisco employees and other developers can answer and discuss. The communities space is also where all of the developer related Blogs are posted.
• #13: Our flexible developer platforms offer businesses a comprehensive set of tools to extend and embed cloud collaboration services, increasing team productivity and deepening customer engagement.   This is delivered through a two-pronged approach:   Cisco Spark Platform with an initial set of APIs to power app integrations and help developers automate and extend Cisco Spark capabilities Tropo Platform with communication APIs to embed voice and SMS services into business applications and processes From a business transformation perspective, our platforms offer a comprehensive spectrum of experiences that businesses and partners can take advantage of to transform the way we work. Cisco Spark is a complete, business-class solution to message, have meetings, and call anyone, anywhere, anytime. With open APIs, developers can integrate, extend, and customize Spark experiences further. On the other end of the spectrum, Tropo APIs enable businesses to embed voice and SMS services to improve business processes and customer engagement. As these two platforms grow, they will ultimately provide businesses with a best of both worlds scenario: A leading collaboration platform to build on top of, and a growing set of simple, open, pay-as-you-go APIs to embed collaboration services deep inside of any business process. This is a unique and differentiated offering in the market today, that our partners and customers can begin to take advantage of and help shape from the get-go. Together we will connect people, services, and business processes like never before.
• #15: Build and deploy communication apps Make it easy for developers API - APPLICATION PROGRAMMING INTERFACE Building blocks to create applications, but also integrate with other 3rd party APIs
• #16: Early days - copper wires analog protocols telephony hardware proprietary programming languages
• #31: Think about your own experience. Do you work the same way you did ten years ago? Five? Then: We did a lot more individual work within fixed, long-term teams. Now: Our work is far more interdependent and teams more flexible and agile. 500% of increase in amount of information created by 2020. Social Media Today: Beyond Content Shock The old way may have been working in a closed office with minimal interactions and little shared information. Today, there is an information Tsunami, work is dynamic and interdependent, based on sharing information and ideas. Today, we see more project-based teams that are self-forming, short-lived, and focused on quick, innovative solutions to very specific initiatives. Then: We used to all work from the same location. Now: People are working from anywhere. The 9-to-5 cubicles are going away. 90% of organizations will offer mobility to workers by 2020. (Frost & Sullivan)   Then: We focused our interaction with employees and immediate co-workers. Now: Work requires active participation among employees, partners, and customers. 35% reported increased innovation and creativity with collaboration outside the organization. (PGi 2015) [ASK AUDIENCE] How has your company’s work environment changed in recent years? What trends do you anticipate in your work environment? (Note: For more stats, refer to the Stories by Collaboration Use Cases)
• #32: The innovative cloud platform, app centric design and hybrid services and architecture of the Cisco Spark service create what we believe is a very powerful and differentiated offering in this space. Cisco has the unique advantage of having the industry’s most complete collaboration portfolio in the market spanning premise and cloud infrastructure as well as award winning clients, apps and endpoints for virtually every end-user situation and communication modality. The Spark service leverages Cisco’s extensive heritage, knowledge and experience in network security, our market leadership in communications, and the cloud. We have built upon this, and believe three things will differentiate the Spark service in the market It’s simple, it’s secure and it’s complete.
• #33: Let’s break it down into the 3 elements. SPARK MESSAGING – is an easy to use, always connected, service built on the idea of VIRTUAL ROOMS with a excellent MOBILE EXPERIENCE. Messaging, content sharing and BASIC conferencing capabilities are now all in one place. These “rooms” reduce the need for other tools like email and SHAREPOINT that were not truly built to support these types of workers and workstyles. SPARK MEETINGS – People shouldn’t have to worry about what KIND OF MEETING they’re having. Video Rooms, home office, branch office, Driver’s seat, Airport…Face to Face Video, Voice, and Content Sharing from any DEVICE, any ROOM, and any WORK ENVIRONMENT. Leveraging the #1 Web collaboration tool WebEx. SPARK CALL – This is your phone system or PBX in the cloud. One-touch directory dialing, Single Number Reach, Single Voicemail from any device, anywhere. All delivered in a single experience and managed through a single Cloud Collaboration Management Portal. Cloud Collaboration Management provides a single tool for administration, entitlement, management and reporting for Cisco Spark and Cisco WebEx
• #35: Building on these 3 ELEMENTS . Cisco Spark is an Open Platform with… Open APIs for application integrations and a playground for developers Partner Services provides inbound dialing, and PSTN connectivity And Hybrid Services for integrating Cloud Spark applications with existing on prem investments
• #36: Use native integrations in the Cisco Spark app Cisco Spark is the home for your work. Integrate your conversations in Cisco Spark with the stuff happening in your other applications to unify workstreams in just a few steps. No set up, no code – just open Spark, go to a room, select a business app, and turn on the connection. It’s that easy. Or, create your own integrations by utilizing our inbound and outbound webhooks to exchange content in real-time between Cisco Spark and third-party applications. Initial native integrations: Github Instagram Pagerduty Trello Zendesk Additional integrations likely at/right after launch Note: these integrations at launch are only configurable on the Spark web client; all clients can view/edit integrations Connect Spark to any app with app integration services App integration services help you easily configure automated connections between Cisco Spark and hundreds of other apps. Using Zapier, IFTTT, or Built.IO, you can set up integrations between Spark and utilize built-in filters so that the content that is exchanged is highly useful to you and your teams. Use our open APIs, available through our site or as a JavaScript SDK Use our cloud APIs alone or in tandem to customize the way administrators and teams use Cisco Spark capabilities. Share all the cool integrations you create with our community. Utilize a 24/7 world-class support desk powered by Tropo to answer your questions and discuss your ideas. We will be enhancing our APIs and publishing new ones so check back often. /People /Rooms /Messages /Memberships /Webhooks
• #38: Initial native integrations- services like: Github Instagram Pagerduty Trello Zendesk More to come! Don’t see your app listed in our catalog? Well, we’ll be adding more so check back often. Or, use webhooks to create your own inbound and/or outbound exchanges between Cisco Spark and third-party apps You can also go out and create your own integrations. Use app integration service platforms to build your own integrations between Cisco Spark and the other apps you love. Use built-in filters to automate how content is shared, and to enhance the utility of the integration. Example: Create a ‘Zap’ in Zappier to have Box folders and new content posted therein share with Cisco Spark room(s).
• #40: App integration services help you easily configure automated connections between Cisco Spark and hundreds of other apps. Using Zapier, IFTTT, or Built.IO, you can set up integrations between Spark and utilize built-in filters so that the content exchanged is highly useful to you and your teams. (E.g. only send on certain days, exchange content between certain folders, etc.) Example: create a ‘Zap’ to have Box folders and new content posted therein share with Cisco Spark room(s).
• #46: You activate a Webhook
• #47: Add a New Spark Message trigger event from a room
• #49: Check this is an /sms command
• #62: Activities we would fund: Ask of partners:What other ISVs you want to see have spark/tropo in them and point them to the fundDirect Benefits: Spark Bots let us see your bots ideas and what business problems they solve Partner Hosted hackathons/workshops targeting your customers Onsite workshops for customers using spark/tropo 
• #63: Use our open APIs, available through our site or as a JavaScript SDK Use our cloud APIs alone or in tandem to customize the way administrators and teams use Cisco Spark capabilities. Share all the cool integrations you create with us, so we can publicize it with our community. Utilize a 24/7 world-class support desk powered by Tropo to answer your questions and discuss your ideas. We will be enhancing our APIs and publishing new ones so check back often. Initial APIs: /People /Rooms /Messages /Memberships /Webhooks Note: this site is launching in a ‘preview’ mode with an initial API framework for partners and customers to leverage. We will transition from preview to GA once we have additional APIs and SDKs available in CY 2016.
• #67: Catalyzing Digital Transformations by leveraging CISCO APIs
• #70: Ragruppare per categorie per ambiti di applicabilita’.... Che ambito sono...
• #72: JTE This example should be relevant for anyone who has rushed a child, friend or family member to a hospital Patient waiting in OR recovery room for more than 15 minutes…nurse gets a notification…they will go and call Facilities supervisor for the floor…they use the hospital intercom from a fixed phone at nurse station…patients end up waiting for more than 30 min…even if the bed ready…it is not updated in the system in a timely way…nurse at OR -> call facilities coordinator -> who in turn page for in-patient tech ..(nurse responsible for the patient room ) Spark on mobile -> Nurse in OR added to room -> facilities coordinator automatically added (will also send him a SMS with the URL of the Spark room created) -> who in turns manually adds the in-patient tech added to Spark Room… Alerts can now be issued after 10 min.. Nurse and facilities coordinator removed from the room after issue resolved (facilities coordinator types in – “issue resolved” in the room that is listened by the application to remove the participants…room is still retained..)
• #77: Explain the story, about how they came along