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CCNA Collaboration
Course Content
www.multisoftsystems.com B-125, Sector 2 Noida
info@multisoftsystems.com 98103 06956
CCNA Collaboration - Course Content
1. 210-060- Implementing Cisco Collaboration Devices (CICD)
 Section 1: Understanding the Characteristics of Cisco Unified Communications Solutions
 Section 2: Understanding Administrator Interfaces
 Section 3: Understanding End-User Interfaces
 Section 4: Understanding Call Flows and Call Legs
 Section 5: Understanding the Configuration Components that Impact Call Flows in Cisco
Unified Communications Manager
 Section 6: Understanding Configuration Components That Impact Call Flows in Cisco Unified
Communications Manager Express
 Section 7: Understanding End-User Characteristics and Configuration Requirements
 Section 8: Understanding End-User Implementation Options
 Section 9: Understanding Endpoint Characteristics and Configuration Requirements
 Section 10: Understanding Endpoint Implementation Options
 Section 11: Understanding Telephony Features
 Section 12: Enabling Telephony Features
 Section 13: Understanding Mobility Features
 Section 14: Enabling Mobility Features
 Section 15: Understanding Cisco Unity Connection
 Section 16: Understanding End User and Voice Mailbox Characteristics and Configuration
Requirements
 Section 17: Understanding End User and Voice Mailbox Implementation Options
 Section 18: Understanding Cisco Unified Communications Manager IM and Presence Service
info@multisoftsystems.com 98103 06956
 Section 19: Enabling Cisco Unified Communications Manager IM and Presence Service
 Section 20: Providing End-User Support
 Section 21: Understanding Cisco Unified Communications Manager Reports
 Section 22: Understanding Cisco Unified Communications Manager CDR Analysis and
Reporting Tool Reports
 Section 23: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
 Section 24: Monitoring Voicemail in Cisco Unity Connection
 Section 25: Understanding the Disaster Recovery System
2. Implementing Cisco Video Network Devices, Part 1 (CIVND1)
 Section 1: Introduction to Video and Video Applications
 Section 2: Video Technology Basics
 Section 3: Video Protocols and Media
 Section 4: Functional Components of Video Infrastructure
 Section 5: Network Requirements of Video Solutions
 Section 6: Cisco Video Solution Architecture Overview
 Section 7: Environmental Requirements for Video Installations
 Section 8: Installing Cisco Telepresence Endpoints and Profile Systems
info@multisoftsystems.com 98103 06956
3. Implementing Cisco Video Network Devices, Part 2 (CIVND2)
 Section 1: Describing Cisco Video and Content Delivery
 Section 2: Describing Cisco Video Surveillance
 Section 3: Describing Cisco Collaboration
 Section 4: Discovering Central Collaboration Endpoint Control Elements
 Section 5: Describing and Installing Cisco Unified IP Phones, Collaboration Desk Endpoints, and
Cisco Jabber
 Section 6: Configuring Cisco Unified IP Phones and Cisco Jabber
 Section 7: Operating and Troubleshooting Cisco Unified IP Phones and Cisco Jabber
 Section 8: Describing Cisco Tele Presence Endpoint Characteristics and Installation
 Section 9: Configuring Cisco Tele Presence CTS Software-Based and Cisco DX650 Endpoints
 Section 10: Configuring Cisco Tele Presence TC Software-Based Endpoints
 Section 11: Operating and Troubleshooting Cisco Tele Presence Endpoints
 Section 12: Describing Cisco Multipoint Conferencing Solutions
 Section 13: Configuring and Monitoring Cisco Multipoint Conferencing
 Section 14: Describing Cisco DMP Characteristics and Installation
 Section 15: Configuring Cisco DMPs
 Section 16: Managing Cisco Edge 340 DMPs
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CCNA Collaboration _Course Content.pdf

  • 1. [email protected] 98103 06956 CCNA Collaboration Course Content www.multisoftsystems.com B-125, Sector 2 Noida
  • 2. [email protected] 98103 06956 CCNA Collaboration - Course Content 1. 210-060- Implementing Cisco Collaboration Devices (CICD)  Section 1: Understanding the Characteristics of Cisco Unified Communications Solutions  Section 2: Understanding Administrator Interfaces  Section 3: Understanding End-User Interfaces  Section 4: Understanding Call Flows and Call Legs  Section 5: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager  Section 6: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express  Section 7: Understanding End-User Characteristics and Configuration Requirements  Section 8: Understanding End-User Implementation Options  Section 9: Understanding Endpoint Characteristics and Configuration Requirements  Section 10: Understanding Endpoint Implementation Options  Section 11: Understanding Telephony Features  Section 12: Enabling Telephony Features  Section 13: Understanding Mobility Features  Section 14: Enabling Mobility Features  Section 15: Understanding Cisco Unity Connection  Section 16: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements  Section 17: Understanding End User and Voice Mailbox Implementation Options  Section 18: Understanding Cisco Unified Communications Manager IM and Presence Service
  • 3. [email protected] 98103 06956  Section 19: Enabling Cisco Unified Communications Manager IM and Presence Service  Section 20: Providing End-User Support  Section 21: Understanding Cisco Unified Communications Manager Reports  Section 22: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports  Section 23: Monitoring the System with Cisco Unified Real-Time Monitoring Tool  Section 24: Monitoring Voicemail in Cisco Unity Connection  Section 25: Understanding the Disaster Recovery System 2. Implementing Cisco Video Network Devices, Part 1 (CIVND1)  Section 1: Introduction to Video and Video Applications  Section 2: Video Technology Basics  Section 3: Video Protocols and Media  Section 4: Functional Components of Video Infrastructure  Section 5: Network Requirements of Video Solutions  Section 6: Cisco Video Solution Architecture Overview  Section 7: Environmental Requirements for Video Installations  Section 8: Installing Cisco Telepresence Endpoints and Profile Systems
  • 4. [email protected] 98103 06956 3. Implementing Cisco Video Network Devices, Part 2 (CIVND2)  Section 1: Describing Cisco Video and Content Delivery  Section 2: Describing Cisco Video Surveillance  Section 3: Describing Cisco Collaboration  Section 4: Discovering Central Collaboration Endpoint Control Elements  Section 5: Describing and Installing Cisco Unified IP Phones, Collaboration Desk Endpoints, and Cisco Jabber  Section 6: Configuring Cisco Unified IP Phones and Cisco Jabber  Section 7: Operating and Troubleshooting Cisco Unified IP Phones and Cisco Jabber  Section 8: Describing Cisco Tele Presence Endpoint Characteristics and Installation  Section 9: Configuring Cisco Tele Presence CTS Software-Based and Cisco DX650 Endpoints  Section 10: Configuring Cisco Tele Presence TC Software-Based Endpoints  Section 11: Operating and Troubleshooting Cisco Tele Presence Endpoints  Section 12: Describing Cisco Multipoint Conferencing Solutions  Section 13: Configuring and Monitoring Cisco Multipoint Conferencing  Section 14: Describing Cisco DMP Characteristics and Installation  Section 15: Configuring Cisco DMPs  Section 16: Managing Cisco Edge 340 DMPs