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Designing for User Experience (UX) with Atlassian Tools
Design + Development!

           Relationship Status: !

           Itʼs complicated."


                                    2!
Designing for user experience
(UX) with Atlassian Tools!
Tools you already have, repurposed.

                                      Hai!!
Samantha Thebridge!
UX Designer, Atlassian!

                                              3!
Integrating Design and Dev!
 •  What is User Experience Design?!

 •  What are our challenges?!

 •  5 simple steps to solve them!

 •  Profit, or, what have we learned?!

                                        4!
User Experience

 is SRS BSNS!

                   5!
What is User Experience?!

UX is making things simple, easy 

and pleasurable to use.!



     ButI Ineed iteven this?	

 this	

            want it to do all this!
              Or to feel like
                                          6!
UX Disciplines!



Information !     HCI &!         User!        Interaction!   Visual!
 Architect!      Cognitive!    Research!        Design!      Design!
                Psychology!   & Validation!



                                                                       7!
Interaction design!

•  Interaction components comprising atomic elements!
•  A vast mental library of interaction patterns!
•  Anticipating user behavior and expectation!             Interaction!
•  Empower the user to hit [submit] and help them 
          Design!
   recover if they did something they didnʼt mean to do!
•  If itʼs complex make it discoverable, learnable!
                                                                    8!
Visual design!

•  Visual perception: alignment, spacing, dynamics!
•  Color, fonts, judicious use of iconography !
•  Gradients, rounded corners and drop shadows – 
    Visual!
   stuff developers hate!                             Design!
•  Invisible design helps make software intuitive,
    learnable, simple !

                                                            9!
What are our challenges?!


                   Hmmm…
                Comic Sans or
               WingDings today?



                                  10!
Design Challenges!

•  The uniquewith their own users! heritage! ! 

   Ensuring that pattern use from
   Rolling visual changes while remaining faithful

   Aiming for nature of our visual one product
   5 products visual parity outis communicated
   to the unique aims of each product!
          next!




                         !=
 Page Chrome - JIRA!
    Tabs - JIRA!               Page Chrome - Confluence!
                                   Tabs - Confluence!
                                                          11!
Practical Challenges!

•  Working within product teams !
•  In different floors of 

   different buildings!
•  Working across time-zones!
                                      SYD:"
•  Working across continents!       Breakfast!
                                                    SFO:"
                                                 Beer oʼclock!
                                                                 12!
13!
Methodological Challenges!

•  Design used to happen watch forlornly to separate the
   Legacy has to adapt or up-front!
           methodology makes it difficult as suboptimal
   interfaces are from the
   “thinking time” deployed!concept of continuous
   iteration!




                                                           14!
Donʼt let design work
separately!!
  Desktop!           Online!
 Wireframing!       Request!       Wiki!
 Application!       Tracker!



    Online!       Online Asset!    Issue!
 Collaboration!   Management!     Tracking!
     Tools!
                                              15!
5 Steps to #Winning!

    1.  Braindump to Brief!
    2.  Brief to Wireframes!
    3.  Wireframes to Design!
    4.  Design to implementation!
    5.  Implementation to validation!

                                        16!
1. From Braindump to Brief!




                              17!
The JIRA Ignite Story !

•  What is Ignite?!
•  The problem!
•  The challenge!




                          18!
JIRA permissions be able to set thesupport the
“We would like to schemes should priority
specific mapping of version and component
of outgoing e-mails. This way we can have
related permissions sogenerated by JIRAallow
the priority of e-mails that a project can set
a product owner to update a priority of
 to high when the issue has versions without
having to be an admin of the project.
Critical or Blocker.”




                                                 19!
20!
21!
22!
23!
24!
Donʼt forget to share!




                         25!
1. From Braindump to Brief!

•  JIRA.com issue!
•  Blog post!
•  Customer Interviews!
•  Whiteboard scrawl!



                              26!
2. Brief to Wireframes!




                          27!
28!
29!
2. From Brief to Wireframes!

•  Wireframe straight into

   Confluence using Balsamiq!
•  Living, breathing documents!
•  Everyone can edit them!




                                  30!
3. Wireframes to Design!




                           31!
32!
Atlassian Style Guide!




                         33!
34!
35!
3. From Wireframes to Design!

•  Bring different states of static
   designs to life using Confluence  !
•  Check in interactive prototypes!
•  Browse to files & link html 

   in Confluence!
•  Store version-controlled raw
   artwork files in central
   repository!                          36!
4. Design to Implementation!




                               37!
38!
Design during implementation!




                                39!
Benefits of design in Agile!
•  Faithful to original vision, but with continuous ideation!
   Responding to evolving needs!
•  Trust your team change your mind!
   More latitude to to think on their feet!
•  Refinement through evolutionary design!




                                                                40!
Designing within Agile!
      Research! Design! Validation!     Maintenance!


Design!



  Dev!


                         You are here!
                          Implementation!
                                                       41!
Design Resource Management
Using Greenhopper!
•  Use cards to manage the design backlog!
  •  Separate “Design” Project in JIRA!
  •  Design Sub-tasks within Development project!

•  Filters isolate Design from Dev stream!
•  Donʼt pollute the burndown chart and 

   scare your team lead!

                                                    42!
43!
4. From Design to Implementation!

•  JIRA as Design ticketing 

   system!
•  Design as part of
   development triage system!
•  Project management – 

   design in Agile!


                                    44!
5. Implementation to Validation!




                                   45!
5. Validate!!

•  Internal testing – select random people in the elevator!
•  Design blitz testing – prepare for a comment deluge!
•  External Testing and documentation!




                                                              46!
User Validation!
   Tons of unused
•  Internal and external feedback! we need to break up the
   white space 

                                   space with colors or blocks
   all over.!                      or backgrounds -
                                   something so that its not a
                                   whole lot of white!
         +1 Too much
         whitespace!

                                                                 47!
5 Steps to #Winning!

    1.  Braindump to Brief!
    2.  Brief to Wireframes!
    3.  Wireframes to Design!
    4.  Design to implementation!
    5.  Implementation to validation!

                                        48!
What have we learned?!

•  You canʼt plan for everything!
•  User feedback can often lead to to changes!
•  Shifting priorities, and scope creep!
•  Did we miss something?!
•  What parts are technically unfeasible?!


                                                 49!
Communication snags 

during Implementation!
•  Developers get excited about code!   yay! code!

•  Designers get excited about 

   pixel-perfect execution!
•  This conflict of interest is 

                                        omg. pixels!
   irrelevant to everyone else!!



                                                     50!
Deal with it!

•  UI bugs are not personal!
•  Direct and personal communication is best!
•  Communicate with honesty!
•  Flattery will get you everywhere!



                                                51!
Resources!

•  http://confluence.atlassian.com/display/AUI/!
•  http://ux.stackexchange.com/!
•  http://programmers.stackexchange.com/questions
   /tagged/design!
•  http://www.faceyourmanga.com/!


                                                    52!
Designing for User Experience (UX) with Atlassian Tools
Resources!

•  http://confluence.atlassian.com/display/AUI/!
•  http://ux.stackexchange.com/!
•  http://programmers.stackexchange.com/questions
   /tagged/design!
•  http://www.faceyourmanga.com/!


                                                    54!

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Designing for User Experience (UX) with Atlassian Tools

  • 2. Design + Development! Relationship Status: ! Itʼs complicated." 2!
  • 3. Designing for user experience (UX) with Atlassian Tools! Tools you already have, repurposed. Hai!! Samantha Thebridge! UX Designer, Atlassian! 3!
  • 4. Integrating Design and Dev! •  What is User Experience Design?! •  What are our challenges?! •  5 simple steps to solve them! •  Profit, or, what have we learned?! 4!
  • 5. User Experience
 is SRS BSNS! 5!
  • 6. What is User Experience?! UX is making things simple, easy 
 and pleasurable to use.! ButI Ineed iteven this? this want it to do all this! Or to feel like 6!
  • 7. UX Disciplines! Information ! HCI &! User! Interaction! Visual! Architect! Cognitive! Research! Design! Design! Psychology! & Validation! 7!
  • 8. Interaction design! •  Interaction components comprising atomic elements! •  A vast mental library of interaction patterns! •  Anticipating user behavior and expectation! Interaction! •  Empower the user to hit [submit] and help them 
 Design! recover if they did something they didnʼt mean to do! •  If itʼs complex make it discoverable, learnable! 8!
  • 9. Visual design! •  Visual perception: alignment, spacing, dynamics! •  Color, fonts, judicious use of iconography ! •  Gradients, rounded corners and drop shadows – 
 Visual! stuff developers hate! Design! •  Invisible design helps make software intuitive, learnable, simple ! 9!
  • 10. What are our challenges?! Hmmm… Comic Sans or WingDings today? 10!
  • 11. Design Challenges! •  The uniquewith their own users! heritage! ! 
 Ensuring that pattern use from Rolling visual changes while remaining faithful
 Aiming for nature of our visual one product 5 products visual parity outis communicated to the unique aims of each product! next! != Page Chrome - JIRA! Tabs - JIRA! Page Chrome - Confluence! Tabs - Confluence! 11!
  • 12. Practical Challenges! •  Working within product teams ! •  In different floors of 
 different buildings! •  Working across time-zones! SYD:" •  Working across continents! Breakfast! SFO:" Beer oʼclock! 12!
  • 13. 13!
  • 14. Methodological Challenges! •  Design used to happen watch forlornly to separate the Legacy has to adapt or up-front! methodology makes it difficult as suboptimal interfaces are from the “thinking time” deployed!concept of continuous iteration! 14!
  • 15. Donʼt let design work separately!! Desktop! Online! Wireframing! Request! Wiki! Application! Tracker! Online! Online Asset! Issue! Collaboration! Management! Tracking! Tools! 15!
  • 16. 5 Steps to #Winning! 1.  Braindump to Brief! 2.  Brief to Wireframes! 3.  Wireframes to Design! 4.  Design to implementation! 5.  Implementation to validation! 16!
  • 17. 1. From Braindump to Brief! 17!
  • 18. The JIRA Ignite Story ! •  What is Ignite?! •  The problem! •  The challenge! 18!
  • 19. JIRA permissions be able to set thesupport the “We would like to schemes should priority specific mapping of version and component of outgoing e-mails. This way we can have related permissions sogenerated by JIRAallow the priority of e-mails that a project can set a product owner to update a priority of to high when the issue has versions without having to be an admin of the project. Critical or Blocker.” 19!
  • 20. 20!
  • 21. 21!
  • 22. 22!
  • 23. 23!
  • 24. 24!
  • 25. Donʼt forget to share! 25!
  • 26. 1. From Braindump to Brief! •  JIRA.com issue! •  Blog post! •  Customer Interviews! •  Whiteboard scrawl! 26!
  • 27. 2. Brief to Wireframes! 27!
  • 28. 28!
  • 29. 29!
  • 30. 2. From Brief to Wireframes! •  Wireframe straight into
 Confluence using Balsamiq! •  Living, breathing documents! •  Everyone can edit them! 30!
  • 31. 3. Wireframes to Design! 31!
  • 32. 32!
  • 34. 34!
  • 35. 35!
  • 36. 3. From Wireframes to Design! •  Bring different states of static designs to life using Confluence ! •  Check in interactive prototypes! •  Browse to files & link html 
 in Confluence! •  Store version-controlled raw artwork files in central repository! 36!
  • 37. 4. Design to Implementation! 37!
  • 38. 38!
  • 40. Benefits of design in Agile! •  Faithful to original vision, but with continuous ideation! Responding to evolving needs! •  Trust your team change your mind! More latitude to to think on their feet! •  Refinement through evolutionary design! 40!
  • 41. Designing within Agile! Research! Design! Validation! Maintenance! Design! Dev! You are here! Implementation! 41!
  • 42. Design Resource Management Using Greenhopper! •  Use cards to manage the design backlog! •  Separate “Design” Project in JIRA! •  Design Sub-tasks within Development project! •  Filters isolate Design from Dev stream! •  Donʼt pollute the burndown chart and 
 scare your team lead! 42!
  • 43. 43!
  • 44. 4. From Design to Implementation! •  JIRA as Design ticketing 
 system! •  Design as part of development triage system! •  Project management – 
 design in Agile! 44!
  • 45. 5. Implementation to Validation! 45!
  • 46. 5. Validate!! •  Internal testing – select random people in the elevator! •  Design blitz testing – prepare for a comment deluge! •  External Testing and documentation! 46!
  • 47. User Validation! Tons of unused •  Internal and external feedback! we need to break up the white space 
 space with colors or blocks all over.! or backgrounds - something so that its not a whole lot of white! +1 Too much whitespace! 47!
  • 48. 5 Steps to #Winning! 1.  Braindump to Brief! 2.  Brief to Wireframes! 3.  Wireframes to Design! 4.  Design to implementation! 5.  Implementation to validation! 48!
  • 49. What have we learned?! •  You canʼt plan for everything! •  User feedback can often lead to to changes! •  Shifting priorities, and scope creep! •  Did we miss something?! •  What parts are technically unfeasible?! 49!
  • 50. Communication snags 
 during Implementation! •  Developers get excited about code! yay! code! •  Designers get excited about 
 pixel-perfect execution! •  This conflict of interest is 
 omg. pixels! irrelevant to everyone else!! 50!
  • 51. Deal with it! •  UI bugs are not personal! •  Direct and personal communication is best! •  Communicate with honesty! •  Flattery will get you everywhere! 51!
  • 52. Resources! •  http://confluence.atlassian.com/display/AUI/! •  http://ux.stackexchange.com/! •  http://programmers.stackexchange.com/questions /tagged/design! •  http://www.faceyourmanga.com/! 52!
  • 54. Resources! •  http://confluence.atlassian.com/display/AUI/! •  http://ux.stackexchange.com/! •  http://programmers.stackexchange.com/questions /tagged/design! •  http://www.faceyourmanga.com/! 54!