ClickSoftware Agile Tranistion by Meny Duek
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This presentation discusses ClickSoftware's transformation to an Agile development model to overcome bottlenecks in delivery. It describes how the company transitioned 16 scrum teams totaling around 120 people to SAFe. Main challenges included dependencies between teams like devops and performance testing. To solve this, ClickSoftware established "production engineers" embedded in teams and converted performance tests to use JMeter. These changes reduced bottlenecks by 80-95%. Future areas for improvement include improving collaboration between devops and production engineers, releasing by feature instead of version, improving visualization tools, and adopting a new ALM tool.
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ClickSoftware Agile Tranistion by Meny Duek
- 1. This slide contains ClickSoftware proprietary and Confidential Information Agile - SAFe Transformation at Click Overcoming Delivery Bottlenecks Meny Duek, VP R&D 21/05/19
- 2. This slide contains ClickSoftware proprietary and Confidential Information About ClickSoftware ClickSoftware is the global leader in field service management solutions, delivering value to our clients through improved productivity, efficiency, and increasing customer satisfaction, loyalty and retention.
- 3. This slide contains ClickSoftware proprietary and Confidential Information ClickSoftware in Numbers 1996 Founded 400 Enterprise Customers 700 Global Employees >3B Service Interactions Powered 7Y Gartner Leader 3
- 4. This slide contains ClickSoftware proprietary and Confidential Information Strategic Field Service Management 4 PLAN EXECUTE ANALYZE Shift Management Forecasting & Planning Mobile Field Execution Performance Measurement Scheduling & Dispatch Customer Engagement Optimizing decision-making at critical points in the service lifecycle
- 5. This slide contains ClickSoftware proprietary and Confidential Information Click Agile Journey July 2018April 2018 Feb 2018 Next.. Nov 2018 Define the goals And the way Management WS With Oded - AgileSparks
- 6. This slide contains ClickSoftware proprietary and Confidential Information The Main Improvement Goals Predictability Outcome /Value Quality 6 Engagement Efficiency
- 7. This slide contains ClickSoftware proprietary and Confidential Information The Main Challenges Dependencies Between Teams Delivery Bottlenecks due to dependencies between teams, mainly – DevOps, Performance Lab and Automation Organization Silos Low transparency and visibility of the actual progress due to organization silos - R&D and Product 7
- 8. This slide contains ClickSoftware proprietary and Confidential Information What’s the Scale? 16 SCRUM Teams ±120 people Developers, QA, DevOps, DBAs, Performance Eng. 8
- 9. This slide contains ClickSoftware proprietary and Confidential Information Click Agile Journey July 2018April 2018 Feb 2018 Next.. Nov 2018 The first PI Planning Event PI-1 Planning Define the goals And the way Management WS With Oded - Agilesparks
- 10. This slide contains ClickSoftware proprietary and Confidential Information 10 One backlog, mutual plan Full plan visibility
- 11. This slide contains ClickSoftware proprietary and Confidential Information One Prioritized and Unified Backlog Roadmap Features Technical Debt Customer Commitments Enablers 11
- 12. This slide contains ClickSoftware proprietary and Confidential Information Managing the Progress in One Tool TFS as one unified tool for project progress 12
- 13. This slide contains ClickSoftware proprietary and Confidential Information Click Agile Journey July 2018April 2018 Feb 2018 Next.. Nov 2018 The first PI Planning Event PI-1 Planning The DevOps Bottlenecks PI-2 Planning Define the goals And the way Management WS With Oded - Agilesparks
- 14. This slide contains ClickSoftware proprietary and Confidential Information 14 PI-2 Planning Board The DevOps and Lab Bottlenecks
- 15. This slide contains ClickSoftware proprietary and Confidential Information The PI Planning Raised the Organization’s Bottlenecks DevOps Test Automation Performance LAB 15
- 16. This slide contains ClickSoftware proprietary and Confidential Information DevOps Bottleneck - Solution 16 ● We came up with a new concept that we called “Production Engineers” ● Production Engineers are DevOps people that are assigned directly to the teams and report to the R&D manager and not the DevOps manager ● Their role is to be 100% assigned only to tasks that promote their team’s delivery ● When there’s too much on their plate, they train their teammates to handle devops tasks as well - usually the less complex tasks ● This bottleneck has been reduced by 95%
- 17. This slide contains ClickSoftware proprietary and Confidential Information Production Eng. - Main Challenges 17 ● Keeping them synced with the core DevOps team, using the same standards, methodologies, etc. ● Getting used to the working mode of passing on their knowledge
- 18. This slide contains ClickSoftware proprietary and Confidential Information Lab/Performance Tests Bottleneck - Solution 18 ● Convert all scripts to an easy to use Tech. - JMeeter ● Push responsibilities into the teams ● Reduce the bottleneck by 80% ● Challenge - Provide automation for creating a full environment for stress tests
- 19. This slide contains ClickSoftware proprietary and Confidential Information Click Agile Journey July 2018April 2018 Feb 2018 Next.. Nov 2018 The first PI Planning Event PI-1 Planning The DevOps Bottlenecks PI-2 Planning The DevOps Bottlenecks Solved PI-3 Planning Define the goals And the way Management WS With Oded - Agilesparks
- 20. This slide contains ClickSoftware proprietary and Confidential Information 20 PI-3 Planning Board Dependencies significantly reduced
- 21. This slide contains ClickSoftware proprietary and Confidential Information KPI 21 Improve predictability: from 60% to 95% of delivered features
- 22. This slide contains ClickSoftware proprietary and Confidential Information Click Agile Journey July 2018April 2018 Feb 2018 Next.. Nov 2018 The first PI Planning Event PI-1 Planning The DevOps Bottlenecks PI-2 Planning The DevOps Bottlenecks Solved PI-3 Planning The Next Steps Define the goals And the way Management WS With Oded - Agilesparks
- 23. This slide contains ClickSoftware proprietary and Confidential Information The Next Challenges Improve DevOps- Prod Eng. Cooperation Release by Feature Improve Visualization New ALM Tool 23
- 24. Thank You! www.clicksoftware.com This presentation contains information that is proprietary and confidential to ClickSoftware. Any copying, distribution, display, transmission or dissemination of the information contained in this presentation to third parties without the prior written consent of ClickSoftware is strictly prohibited. No part of this presentation may be reproduced, translated or transmitted in any form or by any means, electronic, optic or mechanical, including photocopying, recording or any information storage or retrieval system without prior written permission from the owner of the copyright. 24