Cloud service architecture

Jul 15, 2011Download as KEY, PDF0 likes673 views

This document discusses private cloud architectures and service management. It defines private clouds as trusted, controlled, reliable and secure virtualized infrastructure similar to public clouds. Private clouds can reduce costs compared to current infrastructure by 60-70% through server consolidation, virtualization and reduced facilities/energy costs. The document outlines a private cloud maturity model moving from consolidated infrastructure to business-aligned infrastructure. It also describes cloud service layers, catalogues, lifecycles and integrated service management architectures.

CLOUD SERVICE ARCHITECTURE
Jake Reeves
May 2011

PRIVATE CLOUD DEFINITION

PUBLIC CLOUD
PRIVATE CLOUD
VIRTUALISED
DATA CENTRE

Trusted Trusted Dynamic
Controlled Dynamic Efﬁcient
Reliable Controlled On-Demand
Secure Efﬁcient Flexible
Reliable
On-Demand
Secure
Flexible

2 Jake Reeves - May 2011

PRIVATE CLOUD COST SAVINGS

100

90

80

70

60

50
Miscellaneous
40 Disaster Recovery
Storage
30
Network

20 Compute
Facilities/Energy
10
Software/Maintenance
Staff/Process
0
Current Private Cloud

3 Jake Reeves - May 2011

PRIVATE CLOUD MATURITY

BUSINESS ALIGNED
INFRASTRUCTURE

DYNAMIC
INFRASTRUCTURE

-Automated Service
AGILE
IT & Business Integration

Management
INFRASTRUCTURE
-Integration of Service
CONSOLIDATED & Infrastructure
INFRASTRUCTURE -Automated Provisioning Management
-Self Service -Chargeback
-Automated Integration -ITSM Dashboard
-Fault Management
-Resource Pooling
-Performance Management
-High Availability -Capacity Management
Run Book Automation
-Disaster Recovery
-Server Consolidation -Tiered Services Infrastructure M&A Tools Infrastructure M&A Tools
-Storage Consolidation
-Network Consolidation Virtual Infrastructure Virtual Infrastructure Virtual Infrastructure

Hypervisor Hypervisor Hypervisor Hypervisor

4 Jake Reeves - May 2011

CLOUD SERVICE LAYERS
USERS

CLIENT DEVICE

INTERCONNECTING NETWORK

SOFTWARE
HOSTED
APPLICATION
SOFTWARE

PLATFORM
INFRASTRUCTURE
SOFTWARE

OS

INFRASTRUCTURE
VIRTUALISATION
LAYER

PHYSICAL
SERVERS

NETWORKING
FIREWALL

DATA CENTRE
MECHANICAL
ELECTRICAL

5 Jake Reeves - May 2011

SERVICE CATALOGUE

Service Blueprint:
- Resource conﬁgurations
- Operating systems
- Middleware stacks
- Application alternatives
- Networking options
- Compliance packages
- Monitoring tools
- Service levels
- Prices

S M L Deployment Model:
- Scale Service
- Locations Catalogue

Service Offering:
- Presented in business language
Servers Networks Public Storage to requestors based on role
Cloud

Option 1 Service Options:
Option 21
Option - Conﬁgurable options
Option 321
Option
Option - SLA etc.
Option 32
Option
Option 3

6 Jake Reeves - May 2011

SERVICE LIFECYCLE
Request Service

Self-Service Portal

Service
Catalogue
Service Request
Management
[Automated]
Cloud Virtual
Servers

Service
Management CMS Orchestration &
Provisioning
Network

Physical
Storage Servers

Applications

Operations
&
Performance Compliance Financial
Governance Management Management Management

7 Jake Reeves - May 2011

CLOUD SERVICE MANAGEMENT ARCHITECTURE

PRESENTATION INTEGRATED
DEVELOPMENT
EXECUTIVE DASHBOARDS/ROLE BASED OPERATIONAL CONSOLES ENVIRONMENT
Service Consumer Customer User
Integrator

INTEGRATED PROCESS ENGINE
Performance SLA
PERFORMANCE
Availability Data SERVICE LEVEL Breaches REAL TIME BUSINESS INTEGRATED SERVICE DESK VERSION &
AVAILABILITY USER EVENTS & SERVICE
REPORTING & SERVICE INTELLIGENCE [Request, Incident, Problem, CONFIGURATION
CAPACITY EXPERIENCE DIAGNOSTICS CATALOGUE
COMPLIANCE STATUS & REPORTING Change, Release] CONTROL
REPORTING

Performance Service Data
Availability CI Data
Data RELEASE & DEPLOYMENT
PERFORMNACE AVAILABILITY

EVENT CONFIGURATION
MANAGEMENT
CAPACITY MANAGEMENT

MANAGEMENT MANAGEMENT Asset & CI ISD DB
Data
PERFORMANCE Performance EVENT
AVAILABILITY Events CORRELATION CI Data PROVISIONING
CMS Service
CAPACITY AGGREGATION Service
Request Performance Data
ANALYSIS ENRICHMENT Request
Discovery Data

ASSET SECURITY
ASSET &
COMPONENT
Performance CONFIGURATION DATA, NETWORK, IDENTITY &
TOPOLOGY PHYSICAL
Data ANALYSIS INFRASTRUCTURE ACCESS
DISCOVERY SECURITY
Events SECURITY MANAGEMENT

Discovery Data Security Events
PERFORMANCE GOVERNANCE &
APPLICATION
DATABASE RISK IDENTITY DB
SECURITY
MANAGEMENT

SECURITY STORAGE & E2E
BATCH WAN/LAN OS & HARDWARE APPLICATION USER EXPERIENCE INTERNET SERVICE SERVICE
SYSTEM BACKUP TRANSACTION QOS
MONITORING MONITORING MONITORING MONITORING MONITORING MONITORING ASSURANCE
MONITORING MONITORING MONITORING

INFRASTRUCTURE MONITORING IT SERVICE MONITORING COMMUNICATION & CONTENT MONITORING

8 Jake Reeves - May 2011

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