Co operation to other department on hotel
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The document discusses the importance of cooperation between the front office and housekeeping departments in a hotel. It outlines several ways the two departments communicate and share information, such as the front office informing housekeeping of any special requests from guests and housekeeping providing regular status reports on cleaned rooms to the front office. Maintaining open communication through sharing occupancy reports, room status updates, and other documents helps ensure guest rooms are properly prepared and cleaned each day.
Co operation to other department on hotel
- 1. CO-OPERATION OF FRONT OFFICE AND HOUSE KEEPING. CO-OPERATION IS THE ESSENCE OF MANAGEMENT
- 2. HOUSE KEEPING PLAYS A VERY IMPORTANT ROLE IN HOTEL. HOUSE KEEPING DEPARTEMENT READY ROOMS FOR SALE. GIVE INFORMATION TO FRONT OFFICE DEPARTEMENT, RELATED TO ROOMS.
- 3. ASSEMBLING OR REMOVING THINGS FOR SPECIAL REQUESTS FOR SUPPLIES AND AMENITIES. FRONT OFFICE DEPARTEMENT ASKS THE EXTRA FACILITIES FROM GUEST AND INFORM TO THE HOUSEKEEPING DEPARTEMENT TO AVAIL THAT EXTRA SERVICE. HOUSE KEEPING DEPARTEMENT MAKE THE ROOM STATUS REPORT AND GIVE A COPY TO THE FRONT OFFICE FOR KNOWLEDGE.
- 4. OCCUPANCY REPORT PREPARED BY FRONT DESK AGENT EVERY NIGHT, LISTS THE OCCUPIED ROOMS THT NIGHT AND INDICATES THE ROOMS EXPECTED TO CHECK OUT THE FOLLOWING DAY.(DUE OUT) THE EXECUTIVE HOUSE KEEPER GETS THIS LIST IN THE MORNING AND SCHEDULES THE ROOMS FOR CLEANING. HOUSE KEEPING DEPARTEMENT MADE A ROOM STATUS DISCREPANCY REPORT TO MET THE HOUSEKEEPING DEPARTEMENT’S DESCRIPTION OF A ROOM’S DIFFERS FROM THE FRONT DESK’S DESCRIPTION OF A ROOM.
- 5. HOUSEKEEPING DEPARTEMENT PREPARES HOUSEKEEPING STATUS REPORT AT THE END OF SHIFT, INDICATES THE CURRENT HOUSEKEEPING STATUS OF EACH ROOM. (THE ROOMS THAT HAVE BEEN CLEANED THAT DAY) THE COMMUNICATION BETWEEN HOUSEKEEPING AND FRONT OFFICE MAY BE SPOKEN (ON THE TELEPHONE), WRITTEN(THROUGH THE USUAL REPORTS)OR TELEWRITER.