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Communities
  of Practice
Share | Learn | Grow
knowledge
management
communities
Communities of Practice: Share | Learn | Grow
Experience
                 Intelligence
Complex




                    Habit
Complicated




              Narrative Dialogue
                    Advice
Simple




               Policy Process
                 Guideline
Australian Workforce
                                   3000



                                   2500



                                   2000
                     (Thousands)
            People




                                   1500



                                   1000



                                   500



                                     0
                                          < 12 mths   1-2 yrs      3-5 yrs     6-9 yrs   10-19 yrs   > 20 yrs

                                                            Time in current role




Forms of Employment - ABS Nov 2010 - http://bit.ly/nbb951
demand
                                supply
 STRATEGY
  Direction
 Alignment
                       DATA
                   Historical
                    Forecast
        RISK                                      DECISION
  Mitigation
Contingency                                       MAKING
               INFORMATION
                    Internal
                    External
 PROCESS
Procedure                                         PROBLEM
 Authority
                KNOWLEDGE
                                                  SOLVING
                    Expertise
 CULTURE          Experience
    Values
Behaviours
Opportunity
1
                    Feasibility
                    Plan          Stakeholder
    2
                    Design        Engagement

                    Procure       Communications
        3
                    Integrate     Implementation
                    Develop
            4                     Adoption
                    Test
                    Deploy
                5
                    Adopt
share

community   learn

            grow
Industry


 Profession


Organisation


   Team




 Personal
Induction/Onboarding/Briefing
          Retrospect
                                                      Development Activities
Learning Histories
                         Learn        Learn             Research/Intelligence
Networks/Mentors         After        Before             Peer Assists

                                                        Networks/Mentors

                               Learn
                               During

                       After Action Review (AAR)
                          Networks/Mentors
Overview              Detail
           •    Purpose         •   Assets
           •    Objective       •   Policy
FORMAL     •    Inputs          •   Procedure       CHANGE
                                                    CONTROL
           •    Outputs         •   Guide
           •    Authorities     •   Checklist
                                •   Templates




               Knowledge            Practice
           •    Experts         •   Discussion
INFORMAL




           •    Networks        •   Q&A / FAQ
           •    Examples        •   Tips & Tricks
           •    Learnings       •   Feedback
           •    Training        •   Improvements
           •    Resources       •   Advice
           •    Certification
Tele / Web /
                                                  Email / SMS /
                                                    Career
       Communication
          Roles                 Video
                            Role Profiles              IM
                             Conferencing          Pathways


                               Content
        Collaboration
       Development           Curriculums
                            (Doc/Wiki/Lists)
                                                   Discussions
                                                  Certification


                             PB Manager /          Experts /
            Tools
       Collaboration          Networks
                             ProjectSolve
                                                   RMIS / ISMS
                                                  Mentoring




  People          Process               Content           Technology




PROJECT MANAGEMENT
Communities of Practice: Share | Learn | Grow
prompt


facilitation   dig deeper


               open minds
Communities of Practice: Share | Learn | Grow
Cory Banks
about.me/corza
@corza

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Communities of Practice: Share | Learn | Grow

  • 1. Communities of Practice Share | Learn | Grow
  • 5. Experience Intelligence Complex Habit Complicated Narrative Dialogue Advice Simple Policy Process Guideline
  • 6. Australian Workforce 3000 2500 2000 (Thousands) People 1500 1000 500 0 < 12 mths 1-2 yrs 3-5 yrs 6-9 yrs 10-19 yrs > 20 yrs Time in current role Forms of Employment - ABS Nov 2010 - http://bit.ly/nbb951
  • 7. demand supply STRATEGY Direction Alignment DATA Historical Forecast RISK DECISION Mitigation Contingency MAKING INFORMATION Internal External PROCESS Procedure PROBLEM Authority KNOWLEDGE SOLVING Expertise CULTURE Experience Values Behaviours
  • 8. Opportunity 1 Feasibility Plan Stakeholder 2 Design Engagement Procure Communications 3 Integrate Implementation Develop 4 Adoption Test Deploy 5 Adopt
  • 9. share community learn grow
  • 11. Induction/Onboarding/Briefing Retrospect Development Activities Learning Histories Learn Learn Research/Intelligence Networks/Mentors After Before Peer Assists Networks/Mentors Learn During After Action Review (AAR) Networks/Mentors
  • 12. Overview Detail • Purpose • Assets • Objective • Policy FORMAL • Inputs • Procedure CHANGE CONTROL • Outputs • Guide • Authorities • Checklist • Templates Knowledge Practice • Experts • Discussion INFORMAL • Networks • Q&A / FAQ • Examples • Tips & Tricks • Learnings • Feedback • Training • Improvements • Resources • Advice • Certification
  • 13. Tele / Web / Email / SMS / Career Communication Roles Video Role Profiles IM Conferencing Pathways Content Collaboration Development Curriculums (Doc/Wiki/Lists) Discussions Certification PB Manager / Experts / Tools Collaboration Networks ProjectSolve RMIS / ISMS Mentoring People Process Content Technology PROJECT MANAGEMENT
  • 15. prompt facilitation dig deeper open minds