The document discusses the development of an intelligent system using case-based reasoning to predict customer profiles and the risk of fraud or delinquency. It motivates the goals of the project, reviews relevant machine learning techniques like decision trees and k-nearest neighbors, describes implementing the techniques in Ruby, tests the system on several datasets, and discusses improving the system in the future with additional data. The system is able to accurately predict customer risk levels in experiments, but the author notes limitations with the available data.