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Part 3 Management: Empowering People to Achieve Business Goals
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
CHAPTER 8
HUMAN RESOURCE MANAGEMENT: FROM
RECRUITMENT TO LABOUR RELATIONS
CHAPTER LEARNING OBJECTIVES
LO 8.1 Explain the role and responsibilities of human resource management.
Human resource managers are responsible for attracting, developing, and retaining the
employees who can perform the activities needed to meet organizational objectives. They
plan for staffing needs, recruit and hire workers, provide for training and evaluate
performance, decide on compensation and benefits, and oversee employee separation.
LO 8.2 Describe how recruitment and selection contribute to placing the right
person in a job.
Human resource managers use internal and external methods to recruit qualified
employees. They may use college and university job fairs, personal referrals, want ads,
and other resources. Internet recruiting is now the fastest, most efficient, and least
expensive way to reach a large number of job seekers. Firms must abide by employment
laws to avoid lawsuits. Before hiring candidates, human resource managers may require
employment tests that evaluate certain skills or aptitudes. When all of this is complete,
there is a better chance that the right person will be hired for the job.
LO 8.3 Discuss how orientation, training programs, and performance appraisals
help companies develop their employees.
New employees often complete an orientation program where they learn about company
policies and practices. Training programs provide opportunities for employees to build
their skills and knowledge. These new skills can also prepare them for new job
opportunities within the company. Training also helps employers to keep long‐term, loyal,
highperforming employees. Performance appraisals give employees feedback about their
strengths and weaknesses and how they can improve.
LO 8.4 Describe how firms compensate employees through pay systems and
benefit programs.
Firms compensate employees with wages, salaries, incentive pay systems, and benefits.
Benefit programs vary among firms, but most companies offer healthcare programs,
insurance, retirement plans, paid time off, and sick leave. More and more companies
offer flexible benefit plans and flexible work plans, such as flextime, compressed
workweeks, job sharing, and home‐based work.
LO 8.5 Discuss employee separation and the impact of downsizing and
outsourcing.
Employee separation occurs when a worker leaves his or her job, either voluntarily or
involuntarily. Sometimes an employee is terminated because of poor job performance or
Human Resource Management: From Recruitment to Labour Relations 8 - 2
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
unethical behaviour. Downsizing is the process of reducing the number of employees
within a firm by eliminating jobs. Some negative effects of downsizing include anxiety and
lost productivity among the remaining workers, expensive severance packages, and a
domino effect in the local economy. Outsourcing involves transferring jobs from inside a
firm to outside the firm. While some expenses may be cut, a firm may experience a
strong negative reaction in job performance and public image.
LO 8.6 Explain the different methods and theories of motivation.
Employee motivation starts with high employee morale. According to Maslow’s hierarchy
of needs, people satisfy lower‐order needs (such as food and safety) before moving to
higher‐order needs (such as esteem and fulfillment). Herzberg’s two‐factor model of
motivation is based on the fulfillment of hygiene factors and motivation factors.
Expectancy theory suggests that people use these factors to decide whether to make the
effort needed to complete a task. Equity theory refers to a person’s view of fair and
equitable treatment. Goal‐setting theory says that people will be motivated to the extent
to which they accept specific, challenging goals. Job design is also used by managers for
motivation.
LO 8.7 Discuss the role of labour unions, the collective bargaining process, and
methods for settling labour–management disputes.
Labour unions have led to improvements in wages, working conditions, and labour laws.
Unions achieve these improvements through the collective bargaining process, which
results in an agreement. Most labour–management disagreements are settled through
the grievance process. Sometimes, third-party mediation or arbitration is needed to settle
disagreements.
8 - 3 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
TRUE-FALSE STATEMENTS
1. Human resource departments are responsible for forecasting sales and personnel
requirements, as well as recruiting new employees.
Answer: False
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Analytic
2. Training and evaluating performance are core responsibilities for human resource
management.
Answer: True
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Analytic
3. One formula estimates that the total cost of a hiring mistake amounts to 24 times the
applicant’s annual salary.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Analytic
4. A firm’s human resource plans and its competitive strategies are unrelated.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Analytic
Human Resource Management: From Recruitment to Labour Relations 8 - 4
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
5. Human resource managers are responsible for creating a work environment that
generates employee satisfaction.
Answer: True
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Analytic
6. Because of their role as staff managers, human resource managers formulate only
short-term plans for their firm’s workforce.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Analytic
7. Achieving a high level of job satisfaction and dedication among employees through
attracting, developing, and retaining the best employees is the main goal of human
resources management.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Analytic
8. Human resource plans must be based on an organization’s overall strategies and
goals.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Analytic
9. Internet recruiting is a quick but expensive way to reach a large pool of job seekers.
Human resource plans can affect the way a company adapts to new technology.
8 - 5 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Analytic
10. Even with a large number of job candidates competing for a small number of
openings, companies often have trouble finding the right person for each job.
Answer: True
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Analytic
11. Applicants are often able to submit a résumé and apply for an open position online.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Analytic
12. An inadvertent failure to comply with federal or provincial employment laws rarely
leads to any significant penalties to the firm involved.
Answer: False
Bloomcode: Application
Difficulty: Medium
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Reflective Thinking
13. The laws governing employer discrimination are designed to make the competition
fairer for all job seekers.
Human Resource Management: From Recruitment to Labour Relations 8 - 6
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Diversity
14. Josh owns a trucking company and is interviewing potential drivers. Since Josh must
provide weekend driver coverage, he is allowed to ask job candidates about their marital
status.
Answer: False
Bloomcode: Application
Difficulty: Hard
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Reflective Thinking
15. The Wonderlic test measures basic math and verbal skills and is considered an
effective way to predict job performance.
Answer: True
Bloomcode: Application
Difficulty: Medium
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Reflective Thinking
16. The traditional methods of recruiting workers include college and university job fairs,
company websites, and want ads.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Analytic
8 - 7 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
17. Internet recruiting is quick, efficient, and an inexpensive way to reach a huge number
of potential job seekers.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Analytic
18. A company should view employee training as an ongoing process throughout each
employee’s tenure with the firm.
Answer: True
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
19. Apprenticeship training is a type of off-the-job training.
Answer: False
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
20. While computer-based training is usually cheaper than classroom training, it is also
considered to be less effective.
Answer: False
Bloomcode: Application
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Reflective Thinking
Human Resource Management: From Recruitment to Labour Relations 8 - 8
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
21. Management development programs are designed to help non-supervisory
employees become managers.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
22. A potential weakness of 360-degree feedback is that it provides in-depth feedback
from all parts of the organization.
Answer: False
Bloomcode: Application
Difficulty: Hard
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Reflective Thinking
23. An effective performance review should be linked to organizational goals.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
24. One advantage of 360-degree performance reviews is they require less work for both
employees and managers.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
8 - 9 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
25. Not-for-profit organizations avoid performance appraisals since they are focused on
corporate philanthropy.
Answer: False
Bloomcode: Application
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Reflective Thinking
26. Training and development are a good investment for both the employees and the
employer.
Answer: True
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
27. Many organizations are replacing computer-based training with classroom training.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
28. Wages that are too high may lead to a firm being non-competitive.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
29. Salary is a term that represents compensation based on the number of hours worked.
Human Resource Management: From Recruitment to Labour Relations 8 - 10
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
Answer: False
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
30. Federal legislation requires that employees automatically receive raises after a
designated period of time.
Answer: False
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
31. Federal labour legislation requires that firms provide employees with health insurance
and childcare facilities.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
32. In a cafeteria plan, each employee receives a set allowance to pay for benefits
depending on his or her needs.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
33. Despite employer’s efforts to implement flexible work plans, employees have NOT
8 - 11 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
been receptive to these programs.
Answer: False
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
34. Flextime is a scheduling system that allows employees to select the day of the week
on which they will work.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
35. Firms, in addition to paying their employees a salary, also include benefits as part of
the compensation package. Some examples of these benefits include, among others;
vacation time, base pay, retirement savings plans, tuition reimbursement etc.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
36. Flexible benefits plans are one of the ways organizations are using to proactively
address the increasing diversity of their employees.
Answer: True
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
Human Resource Management: From Recruitment to Labour Relations 8 - 12
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
37. All employees who leave an employer, whether it is voluntary or involuntary, are
required to attend an exit interview.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss employee separation and the impact of downsizing and
outsourcing.
Section Reference: Employee Separation
AACSB: Analytic
38. Downsizing streamlines the organizational structure.
Answer: True
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Discuss employee separation and the impact of downsizing and
outsourcing.
Section Reference: Employee Separation
AACSB: Analytic
39. The two most common objectives of downsizing are to improve employee morale and
to decrease costs.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss employee separation and the impact of downsizing and
outsourcing.
Section Reference: Employee Separation
AACSB: Analytic
40. Terminating poor performers is necessary because they lower productivity and
employee morale.
Answer: True
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Discuss employee separation and the impact of downsizing and
outsourcing.
Section Reference: Employee Separation
AACSB: Analytic
8 - 13 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
41. Downsizing can have devastating effects on employee morale.
Answer: True
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Discuss employee separation and the impact of downsizing and
outsourcing.
Section Reference: Employee Separation
AACSB: Analytic
42. Outsourcing is defined as transferring core jobs outside the company.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss employee separation and the impact of downsizing and
outsourcing.
Section Reference: Employee Separation
AACSB: Analytic
43. Involuntary separation as a form of employee separation includes workers who resign
to take on a job at another company or to be self-employed.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss employee separation and the impact of downsizing and
outsourcing.
Section Reference: Employee Separation
AACSB: Analytic
44. Outsourcing is the process of reducing the number of employees within a firm by
eliminating jobs.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss employee separation and the impact of downsizing and
outsourcing.
Section Reference: Employee Separation
AACSB: Analytic
Human Resource Management: From Recruitment to Labour Relations 8 - 14
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
45. Occasional office parties help fulfill employees’ social needs.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Explain the different methods and theories of motivation.
Section Reference: Motivating Employees
AACSB: Analytic
46. Motivation leads to goal-directed behaviour.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Explain the different methods and theories of motivation.
Section Reference: Motivating Employees
AACSB: Analytic
47. Maslow believed that only unsatisfied needs influence behaviour.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Explain the different methods and theories of motivation.
Section Reference: Motivating Employees
AACSB: Analytic
48. Self-actualization needs are those that drive people to seek fulfillment.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Explain the different methods and theories of motivation.
Section Reference: Motivating Employees
AACSB: Analytic
49. John received a companywide award for his idea to improve worker safety. This
award will help satisfy John’s social needs.
Answer: False
Bloomcode: Application
Difficulty: Medium
8 - 15 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
Learning Objective: Explain the different methods and theories of motivation.
Section Reference: Motivating Employees
AACSB: Analytic
50. Sven believes in giving his employees challenging assignments so they can realize
their own potential. Sven is attempting to satisfy his employee’s self-actualization needs.
Answer: True
Bloomcode: Application
Difficulty: Medium
Learning Objective: Explain the different methods and theories of motivation.
Section Reference: Motivating Employees
AACSB: Reflective Thinking
51. Goal specificity is the extent to which people consciously understand and agree to
goals.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Explain the different methods and theories of motivation.
Section Reference: Motivating Employees
AACSB: Analytic
52. Theory Y managers believe that workers avoid work when possible.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Explain the different methods and theories of motivation.
Section Reference: Motivating Employees
AACSB: Analytic
53. Madison thinks that employees must be closely supervised and controlled at all times.
Madison is an example of a Theory X manager.
Answer: True
Bloomcode: Application
Difficulty: Medium
Learning Objective: Explain the different methods and theories of motivation.
Section Reference: Motivating Employees
AACSB: Analytic
Human Resource Management: From Recruitment to Labour Relations 8 - 16
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
54. McGregor created two basic labels for managers: Theory A and Theory B.
Answer: False
Bloomcode: Application
Difficulty: Easy
Learning Objective: Explain the different methods and theories of motivation.
Section Reference: Motivating Employees
AACSB: Reflective Thinking
55. Extrinsic rewards are rewards that are internal in the job such as feelings related to
performing a job (proud about meeting a set deadline).
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Explain the different methods and theories of motivation.
Section Reference: Motivating Employees
AACSB: Analytic
56. According to Maslow’s hierarchy of needs theory, a satisfied need seizes to be a
source of motivation; to motivate this individual a supervisor has to appeal to the
individual’s higher level needs.
Answer: True
Bloomcode: Application
Difficulty: Medium
Learning Objective: Explain the different methods and theories of motivation.
Section Reference: Motivating Employees
AACSB: Analytic
57. A signed and ratified contract eliminates the potential of disagreement between
labour and management.
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss the role of labour unions, the collective bargaining process,
and methods for settling labour–management disputes.
Section Reference: Labour–Management Relations
AACSB: Analytic
58. Most union contracts are 5 to 10 years in length.
8 - 17 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss the role of labour unions, the collective bargaining process,
and methods for settling labour–management disputes.
Section Reference: Labour–Management Relations
AACSB: Analytic
59. A contract doesn’t become legally binding until it is approved by the union
membership.
Answer: True
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Discuss the role of labour unions, the collective bargaining process,
and methods for settling labour–management disputes.
Section Reference: Labour–Management Relations
AACSB: Analytic
60. A federal arbitrator does NOT serve as a decision maker.
Answer: False
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Discuss the role of labour unions, the collective bargaining process,
and methods for settling labour–management disputes.
Section Reference: Labour–Management Relations
AACSB: Analytic
61. Only a small percentage of labour–management contract negotiations involve a work
stoppage.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss the role of labour unions, the collective bargaining process,
and methods for settling labour–management disputes.
Section Reference: Labour–Management Relations
AACSB: Analytic
62. Lynn is trying to resolve a labour dispute. She listens to both sides and makes
suggestions trying to get the parties to come to an agreement. Lynn is acting as an
Human Resource Management: From Recruitment to Labour Relations 8 - 18
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
arbitrator.
Answer: False
Bloomcode: Application
Difficulty: Medium
Learning Objective: Discuss the role of labour unions, the collective bargaining process,
and methods for settling labour–management disputes.
Section Reference: Labour–Management Relations
AACSB: Reflective Thinking
63. A strike seeks to disrupt business as usual.
Answer: True
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Discuss the role of labour unions, the collective bargaining process,
and methods for settling labour–management disputes.
Section Reference: Labour–Management Relations
AACSB: Analytic
64. As long as picketing doesn't involve violence or intimidation it is considered a form of
free speech.
Answer: True
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Discuss the role of labour unions, the collective bargaining process,
and methods for settling labour–management disputes.
Section Reference: Labour–Management Relations
AACSB: Analytic
65. A key management tactic is the lockout.
Answer: True
Bloomcode: Application
Difficulty: Medium
Learning Objective: Discuss the role of labour unions, the collective bargaining process,
and methods for settling labour–management disputes.
Section Reference: Labour–Management Relations
AACSB: Reflective Thinking
66. A labour union is a group of workers and managers who organize themselves to work
toward a common goal in areas of wages, hours of work, and working conditions.
8 - 19 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
Answer: False
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss the role of labour unions, the collective bargaining process,
and methods for settling labour–management disputes.
Section Reference: Labour–Management Relations
AACSB: Analytic
67. The Labour Relations Board is a type of judicial organization whose responsibility is
to oversee workers’ groups that apply to become a union, and all the related activities
that occur during the process.
Answer: True
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss the role of labour unions, the collective bargaining process,
and methods for settling labour–management disputes.
Section Reference: Labour–Management Relations
AACSB: Analytic
Human Resource Management: From Recruitment to Labour Relations 8 - 20
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
MULTIPLE CHOICE QUESTIONS
68. The function of attracting, developing, and retaining enough qualified employees to
perform the activities necessary to accomplish organizational objectives is part of
______.
a) human resource management
b) human asset accounting
c) management objectives
d) management development
Answer: a
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Analytic
69. All of the following are core responsibilities of human resource managers EXCEPT
______.
a) employee recruitment
b) company budget forecasts
c) employee compensation and benefits
d) employee training and performance evaluation
Answer: b
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Analytic
70. Pham is a human resource manager. His responsibilities might include all of the
following activities EXCEPT ______.
a) developing employee training programs
b) administering employee benefit programs
c) projecting sales for the coming six-month period
d) administering compensation plans
Answer: c
Bloomcode: Application
Difficulty: Medium
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Reflective Thinking
8 - 21 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
71. Which of the following is an overall objective of the human resource management
department?
a) forecasting anticipated sales
b) maximizing employee effectiveness in the organization
c) determining sources of operating funds
d) daily supervision of hourly employees
Answer: b
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Analytic
72. What is the function of human resource management (HRM)?
a) techniques and processes for organizing people and work activities
b) management techniques for controlling people at work
c) the function of attracting, developing, and retaining employees who can perform the
activities needed to meet organizational objectives
d) all management activities
Answer: c
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Analytic
73. Which of the following is an HRM activity?
a) monitoring and evaluation
b) employee recruitment and selection
c) project management
d) job coaching
Answer: b
Bloomcode: Knowledge
Difficulty: Easy
Learning Objective: Explain the role and responsibilities of human resource management.
Section Reference: Human Resources: the People behind the People
AACSB: Analytic
74. Which of the following is the first step in the employee recruitment process?
a) Review applications and résumés.
Human Resource Management: From Recruitment to Labour Relations 8 - 22
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
b) Interview candidates.
c) Conduct employment tests.
d) Identify job requirements.
Answer: d
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Analytic
75. The best way to recruit new college and university graduates is through
a) want ads.
b) word of mouth.
c) job fairs.
d) Internet.
Answer: d
Bloomcode: Application
Difficulty: Medium
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Reflective Thinking
76. An interviewer may NOT ask job applicants about any of the following EXCEPT
a) marital status.
b) past professional experience.
c) criminal record.
d) medical history.
Answer: b
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Diversity
77. Derek runs the finance department for a software company and wants to measure a
job candidate’s ability in numerical aptitude, general reasoning, and verbal
comprehension. According to experts, which test would be ideal for this situation?
a) certified public accounting exam
b) cognitive ability test
8 - 23 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
c) associative learning comprehension
d) personality type indicator
Answer: b
Bloomcode: Application
Difficulty: Hard
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Reflective Thinking
78. As a manager in charge of hiring, you CANNOT disqualify a job applicants based on
all of the following, EXCEPT
a) race.
b) education.
c) religion.
d) national origin.
Answer: b
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Analytic
79. Which of the following are costs associated with recruiting and selecting employees?
a) advertising costs
b) interviewing costs
c) medical exams costs
d) all the above
Answer: d
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how recruitment and selection contribute to placing the right
person in a job.
Section Reference: Recruitment and Selection
AACSB: Analytic
80. The orientation program is typically administered jointly by the ______.
a) human resource department and the department in which the employee will work
b) appropriate vice president and the human resource department
c) payroll department and the human resource department
d) employee training instructor and the management development office
Human Resource Management: From Recruitment to Labour Relations 8 - 24
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
Answer: a
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
81. Which of the following is an example of on-the-job training?
a) online training programs
b) conferences
c) apprenticeship programs
d) classroom lectures
Answer: c
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
82. Some companies are replacing classroom training with computer-based and online
training programs because these programs offer all of the following advantages EXCEPT
______.
a) reduced travel costs
b) online training programs are less difficult
c) online training offers consistent presentations
d) employees can learn at their own pace
Answer: b
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
83. Amy is a promising middle manager for a large company. She is taking part in a
training program designed to improve her skills and broaden her knowledge of the
company and entire industry. Amy is taking part in a(n) ______.
a) on-the-job training program
b) management development program
c) 360-degree review
8 - 25 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
d) apprenticeship program
Answer: b
Bloomcode: Application
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Reflective Thinking
84. Which of the following is a concern about performance appraisals?
a) They are held too frequently.
b) They may be skewed in favour of a single manager’s subjective opinion.
c) They are based on objective criteria.
d) They take place in the form of two-way communication.
Answer: b
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
85. Based on employee performance appraisals, managers make objective decisions
about all of the following EXCEPT ______.
a) compensation
b) additional training needs
c) promotion
d) corporate outsourcing
Answer: d
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
86. Robert is a middle manager for All Dogs Food Co. He has requested an evaluation by
a panel to include coworkers, superiors, subordinates, and several of the company’s
clients. This type of evaluation is called a ______.
a) management development program
b) Professional Analysis, Inc. (PAI) review
c) status performance appraisal
Human Resource Management: From Recruitment to Labour Relations 8 - 26
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
d) 360-degree performance review
Answer: d
Bloomcode: Application
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Reflective Thinking
87. Demitrius is scheduled for a 360-degree performance review at UPS. What
advantage can he and the company gain from this review?
a) less work for employees and managers
b) less paperwork than a traditional review
c) personal disputes cannot taint the outcome
d) feedback from multiple perspectives
Answer: d
Bloomcode: Application
Difficulty: Hard
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Reflective Thinking
88. Once employees have been recruited and selected, the next step would be
a) orientation, training and evaluation.
b) discipline and counselling.
c) interviews by coworkers.
d) rules and procedures.
Answer: a
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
89. A training method that prepares employees for job duties under the guidance of
experienced employees is called
a) classroom training.
b) computer-based training.
c) simulation training.
d) on-the-job training.
8 - 27 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
Answer: d
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Discuss how orientation, training programs, and performance
appraisals help companies develop their employees.
Section Reference: Orientation, Training, and Evaluation
AACSB: Analytic
90. Omar, an electrician for Quality Builders, is paid $35 for each hour he works during
the day. After 5 p.m. and on weekends, he is paid the overtime rate of one and one-half
times the regular hourly rate. Omar is paid a ______.
a) wage
b) bonus
c) commission
d) salary
Answer: a
Bloomcode: Application
Difficulty: Hard
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Reflective Thinking
91. Antonio is paid $55,000 per year as a research analyst. This type of compensation is
called a(n) ______.
a) employee benefit
b) time wage
c) wage
d) salary
Answer: d
Bloomcode: Application
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Reflective Thinking
92. Most companies base their compensation policies on all of the following factors
EXCEPT ______.
a) government legislation
b) cost of living
c) worker’s previous salary
Human Resource Management: From Recruitment to Labour Relations 8 - 28
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
d) worker productivity
Answer: c
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
93. Joanne performed substantially better than her supervisor had expected on
predetermined department goals. Because of her surpassed productivity, she received an
extra $1,500 at the end of the year. Joanne was ______.
a) paid an additional salary
b) awarded a gain-sharing bonus
c) given overtime pay
d) granted incentive compensation based on her knowledge
Answer: b
Bloomcode: Application
Difficulty: Hard
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Reflective Thinking
94. Gain sharing is an employee benefit that provides ______.
a) increased stock options if the company is doing well
b) bonuses for recruiting new employees for needed positions
c) bonuses based on surpassing performance goals
d) salary increases based on learning new job skills
Answer: c
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
95. Which of the following is NOT a trend in employee benefits?
a) Employers are paying a greater percentage of health care costs.
b) Employers are offering incentives for employees to live better lives.
c) Employee benefits amount to approximately 30 percent of total compensation.
d) Companies are shrinking the matching contributions made to workers’ retirement
8 - 29 Test Bank for Contemporary Business, Second Canadian Edition
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
programs.
Answer: a
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
96. All of the following employee benefits are required by law with the exception of
______.
a) workers’ compensation
b) unemployment insurance
c) Canada Pension Plan
d) health insurance
Answer: d
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
97. Antonio is able to select the type of benefits he receives by choosing from a list of
possibilities including health insurance, dental and vision plans, and life and disability.
This type of “cafeteria” plan is called a ______ benefits plan.
a) flexible
b) supplemental
c) volunteer
d) legally mandated
Answer: a
Bloomcode: Application
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Reflective Thinking
98. All of the following are examples of flexible working arrangements EXCEPT ______.
a) paid time off
b) compressed workweeks
c) R.R.S.P. plans
Human Resource Management: From Recruitment to Labour Relations 8 - 30
Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited
d) job sharing plans
Answer: c
Bloomcode: Knowledge
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Analytic
99. Jana’s firm allows her to work four 10-hour days each week. This type of flexible work
arrangement is known as (a)
a) job sharing program.
b) compressed workweek.
c) telecommuter.
d) flextime.
Answer: b
Bloomcode: Application
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Reflective Thinking
100. Kate is a full-time nurse and would like to vary her starting and ending time to better
accommodate her children’s school hours. Which flexible work plan would be ideal for her
situation?
a) job sharing program
b) compressed workweek
c) telecommuter
d) flextime
Answer: d
Bloomcode: Application
Difficulty: Medium
Learning Objective: Describe how firms compensate employees through pay systems
and benefit programs.
Section Reference: Compensation
AACSB: Reflective Thinking
101. Chaya’s firm allows her to complete most of her work tasks from her home. Which
flexible work plan is Chaya using?
a) job sharing program
b) compressed workweek
Exploring the Variety of Random
Documents with Different Content
Another similar cross is to be seen in the little churchyard of the
curious old church of St. Mary at the other, the northern, extremity
of the town, and immediately looking on to the street. St. Mary’s is
altogether different in appearance from the noble, upstanding
church of St. Sampson, but none the less interesting on that
account. It is a huddled-together old building, with a squat tower, or
remains of a tower, and altogether on a miniature scale. Queer little
dormer windows start out of its broadly-sloping roofs, and they and
the south porch are things of delight in the picturesque way. The
interior is an affair of very slender Late Perpendicular nave piers and
arcade, contrasting with a stern, sturdy Norman chancel-arch.
Proceeding still northward beyond this point, the Thames is seen,
here reinforced by its confluence with the river Churn; and if we care
further to proceed a few yards, the Thames and Severn Canal will be
found.
A strange belief exists among the people of Cricklade, to the effect
that any native of the town possesses, as his or her birthright, the
privilege of selling anything without a licence in the streets, not only
of Cricklade, but of any other town in England and Wales. This
belief, although unsupported by any evidence, has been handed
down from time immemorial. It would be curious if any native-born
inhabitant of Cricklade were to test this by selling any articles in
(say) the streets of London, without first providing himself with a
hawker’s licence, so that this traditionary right could be proved still
effective, or otherwise. The privilege is said to have been conferred
by some unspecified king, in acknowledgment of Cricklade having
given shelter to his Queen “when in distress.”
In this connection we may profitably turn to the old farm-house,
once a manor-house, in Cricklade, by the banks of the Thames,
called “Abington Court,” once the property, as we have already seen,
of the Dean and Chapter of Salisbury. This is said to have been
formerly a Royal hunting-box, and tradition further tells us that
Charles the Second was the last monarch to use it. History does not
tell us of any Queen in distress at Cricklade, nor of any Queen ever
here; but kings have ever been accustomed to maintain many
queens (so, without offence, in these pure pages, to call them) from
the time of Solomon and David, throughout the ages, and until
modern times. It is a kingly privilege, not often allowed to lapse; and
it is quite within the bounds of possibility that there was at some
time one of these uncertificated consorts at Abington Court, and that
here she gave birth to a child, and that this particular (or shall we
say, this not very particular?) king thereupon celebrated the occasion
by conferring the curious privilege already discussed.
There is something in this ancient house which seems to support
the theory: a substantial something in the shape of a large and
elaborately-carved old oaken four-poster bedstead, fine enough to
have been used by such distinguished personages. No one knows
how it came here, but here it remains, and goes with the property.
Tenants may come and go, but the bedstead, left by the last royal
occupant, stays.
An exceptionally interesting spot exists at a distance of a mile-
and-a-half to the north of Cricklade town, in the neighbourhood of
Latton and Down Ampney. You will not easily discover this
interesting spot, because no map marks it, no guide-book tells of it,
and only very few among the older generation of the rural
agricultural labourers cherish any recollection of it. The younger folk
know nothing whatever of this historic landmark, which is so
insignificant and elusive a thing that one might readily be in the
same field with it, and yet not see it. It is the pure and never-failing
spring of St. Augustine’s Well, once famed in all the country round
about; either by that name, or by the alternative title of the “Lertoll
Well,” or stream. This pure and cooling fount was long credited with
medicinal virtues, less because of any properties in the water itself
than because it was blessed by Saint Augustine. For it was to these
parts that Augustine came, somewhere about thirteen hundred and
twenty years ago, for his conference with the dignitaries of the
native British Church. Augustine, accredited by the Pope, Gregory
the Great, to England, on a mission to reconvert the Anglo-Saxons to
Christianity, in addition sought to reconcile the early British Church,
which had continued to survive in Wales, with the Church of Rome;
and to that end he arranged a conference on or near this spot,
beyond the then boundary of Saxon England, in the territory of the
British clan known as the Hwiccas. Had Augustine been a different
manner of man, the proposals he had to offer for a fusion of the
Churches would probably have been entertained; but although long
since canonised, he was really very little of a saint, and by no means
the eager missioner he is generally represented. He came to
England, in the first instance, only because he was sent, very much
against his inclination, by his spiritual head, whom he dared not
disobey; and his haughty, intolerant temper brought these ideas of
unity to naught. At the place of meeting was an oak-tree, for many
centuries afterwards known as “St. Augustine’s Oak,” but long since
utterly decayed and vanished away. It is said to have been felled
about 1825, and the site of it is supposed to be a small group of
farm-buildings, rebuilt in modern times, known as the “Oak Barn.”
The British clergy had heard unfavourably of Augustine’s
domineering spirit, and went with suspicion to meet him. They had
agreed, however, when they proceeded to this oak, which must have
been a notable landmark, that if he received them standing, they
would listen favourably to his proposals; but if he sat when they
presented themselves, thus receiving them as inferiors, they would
refuse to discuss the question of unity.
Augustine received them sitting, and the conference broke up. He
is said to have performed miracles here, at this meeting, and to have
touched the eyes of the blind with the water of the Lertoll stream, so
that their sight was restored; but none of these prodigies availed
with those slighted native clergy.
It is remarkable, however, that an obscure tradition lingers among
the peasantry of the neighbourhood to this day, to the effect that
the water of this stream is “good for the eyes.” You will not find this
tradition in books; it is just a belief handed down from father to son
in the course of some forty generations.
The spring is situated in a meadow to the north of the Cricklade
and Maisey Hampton road, and bubbles up and runs unheeded
away, in these material, sceptical times; but those days are not far
removed when the peasantry of Gloucestershire and Wiltshire
resorted to it, for cure of their ailments, and filled bottles with the
treasured water, for home use.
CHAPTER II
CASTLE EATON—KEMPSFORD—BY THE THAMES AND SEVERN
CANAL TO INGLESHAM ROUND HOUSE—LECHLADE—
FAIRFORD—EATON HASTINGS WEIR—KELMSCOTT—RADCOT
BRIDGE.
A mile or so below Cricklade, the river Ray flows into the Thames,
from the direction of Swindon. Opposite, on the left bank, stands
Eisey Chapel, on its little knoll amid the meadows. It is the place of
worship of the hamlet of Eisey, a little collection of cottages removed
out of sight from the river; and is just a small rustic Perpendicular
building, with a bell-cote. Water Eaton, which is not on the water,
and Castle Eaton, which does not possess a castle, come next, both
deriving the name from ea = “water”; the first named of the two
therefore given its name twice over. The “water” of Water Eaton
refers perhaps to the old manor-house, rather than the church, the
manor-house being in sight of the stream. The prefix to the name
must have been added in Saxon times, when the Romanised British
were driven out and the descriptive nature of the name “Eaton”
forgotten. Although not spelled in the same way as Eton by Windsor,
the two mean precisely the same, and have fellows in very many
other “Eatons” throughout England.
THE IRON GIRDER BRIDGE, CASTLE EATON.
THE OLD BRIDGE, CASTLE EATON.
Water Eaton manor-house, of heavy Georgian architecture and
dull red brick, with characteristically prim rows of heavily-sashed
windows, is unimaginative but decorous.
Although Castle Eaton has now no castle, and not even the
discoverable site of one, here was formerly situated a stronghold of
the Zouches. It is a very quiet village, of a purely agricultural type,
and generally littered with straw and fragments of hay. Here the
Thames was until quite recent years crossed by a most delightful old
bridge, that looked like the ruins of some very ancient structure
whose arches had been broken down and the remaining piers
crossed by a makeshift affair of white-painted timber. “Makeshift” is
perhaps hardly the word to be properly used here, for it seems to
indicate a temporary contrivance; and this bridge, if not designed in
keeping with the huge, sturdy, shapeless stone and rubble piers, was
at any rate sufficiently substantial to have existed for many
generations, and to have lasted for many yet to come. Alas that we
should have to write of all this in the past tense! But it is so. Twenty
years ago, when the present writer paid his first visit to Castle
Eaton, the old bridge was all that has just been described—and
more; for no pen may write, nor tongue tell, of the beauty of that
old, time-worn yet not decrepit, bridge, that carried across the
Thames a road of no great traffic, and would have continued still
safely to carry it for an indefinite period. It was one of the expected
delights of revisiting the Upper Thames, to renew acquaintance with
this bridge, sketched years before; and it was with a bitter but
unavailing regret and a futile anger that, coming to the well-
remembered spot, it was seen to have been wantonly demolished,
and its place taken by a hideous, low-pitched iron girder bridge,
worthy only of a railway company; and so little likely to be
permanent that it is observed to be already breaking into rusty
scales and scabs beneath its hideous red paint. The ancient elms
that once formed a gracious background to the old bridge stand as
of old beside the river bank; but the old bridge itself lies, a heap of
stones that the destroyers were too lazy to remove, close by, on the
spot on which they were first flung. No description, it has been said,
can hope to convey the beauty of Castle Eaton Bridge, for the old
stone piers were hung with wild growths, and spangled and stained
with mosses and lichens. A sketch of one end of it may serve; but it
once formed the subject of a painting by Ernest Waterlow, and in
that medium at least, its hoary charm has been preserved. Let a
photograph of its existing successor be here the all-too-shameful
evidence of the wicked ways of the Thames Conservancy with this
once delightful spot in particular, and with such spots in general. We
cannot frame to use language too strong for a crime so heinous
against the picturesque.
CASTLE EATON CHURCH: SHOWING SANCTUS-BELL
TURRET.
THE THAMES AND SEVERN CANAL, NEAR KEMPSFORD.
Let us recapitulate the facts, and draw the indictment more
exactly against that sinning body. We shall thus ventilate a righteous
indignation, and help to create a healthy public feeling against all
such damnable doings, by whomsoever done. We are, of necessity,
in this country of change and of an increasing population, faced with
a continuous defacement of places ancient, beautiful and historic;
and it behoves us to use our utmost efforts to preserve what we
have left. What, then, shall we say of such absolutely unnecessary
outrages as this? Shall we not revile the whole body responsible,
from the Board and the Secretary down to the chief engineer and
the staff of underlings who did the deed? The Thames Conservancy,
in fact, has been a most diligent destroyer of the beauty of the river;
slaving early and late and overtime in that devil’s work, but
remaining supremely idle where the encroachments of private
persons, or the uglifications by waterworks companies, and modern
mill-and factory-builders are concerned. It is the Thames
Conservancy that has repaired the banks of the river and has
reinforced the walls of its weirs and lock-cuts, with hideous bags and
barrels of concrete, that retain their bag-and-barrel shape for all
time, and so render miles of riverside sordid in the extreme. We
simply cannot afford these ways with the river.
The church of Castle Eaton is in a modest way a remarkable
building. It is a moderate-sized Early English structure, chiefly
notable for retaining its original stone sanctus-bell turret on the roof.
The interior discloses nave and chancel only, with a shallow
elementary north aisle, built out from the original building, and
supported upon two wooden pillars on stone bases. This extension—
a half-hearted addition—was itself made several centuries ago,
apparently for the purpose of affording additional seating
accommodation at some period when the population had increased.
But it has greatly shrunken since then; and in these times when the
towns have superior attractions for all wage-earners, it still continues
to shrink.
A very curious old oak post, some seven feet high, and carved
with a spiral pattern, stands at the end of one of the pews, and
seems to mark what must have been the old manorial pew; bearing
as it does on its ornamental head a shield of arms, dated 1704,
probably that of some bygone local family. The whole affair looks
remarkably like a part of some old four-poster bedstead, but it may
be one of the supports of a former western gallery. A half-length
fresco figure of the Virgin—the church being dedicated to St. Mary—
is to be seen on one of the walls, and a very large, and apparently
fine, brass of a knight was once in the church. But this has been at
some time destroyed, and the stone indent itself is now to be found,
flung out of the building and used as a paving-stone, outside the
west door.
Road, river, and canal now all make for the village of Kempsford,
which does not derive its name from some ancient, prehistoric
Kemp, but from “Chenemeresford,” said to signify “the ford on the
OLD
WOODWORK
, CASTLE
EATON.
great boundary”; that is to say, the river. And
Kempsford is situated in Gloucestershire, here divided
from Wiltshire by the Thames, which forms the natural
frontier of many counties along its course, from
Thames Head to the sea.
We shall find the best way from Castle Eaton to
Kempsford, little more than a mile distant, to be across
the meadows and to the towing-path of the Canal,
here and onward to its beginning at Inglesham, a very
beautiful stretch of water-way; overhung, as it is, by
noble trees in places, and rich in rushes and water-
lilies. When the Gloucestershire and other County
Councils, together with the local Rural District Councils,
procured an Act of Parliament for taking over this
neglected waterway, great hopes were entertained of
reviving an undertaking which had never been
remarkable for its financial success, and it was fondly
hoped thereby to break the “monopoly” held by the
railway. A trust was formed in 1895 by those public
bodies interested, and it was agreed to guarantee £600
annually for thirty years for repairing and working the
canal. The Great Western Railway was thus rid of an
incubus, and the ratepayers of these various districts
find themselves saddled with an utterly
unremunerative expenditure that no commercial firm
would have had the folly to assume. For not only were
the repairs of Sapperton Tunnel exceedingly costly, and
the general overhauling of the canal expensive, but no traffic worth
the mention has been induced to come this way. Those squanderers
of public money were heedless of the facts of modern business, and
forgot to consider that in these latter days time is more than ever
the essence of the contract in worldly affairs. Less able than ever,
therefore, are canals to compete with railways. So once more, after
a fugitive period of activity, we see the Thames and Severn Canal
returning to its old neglected condition.
NORMAN PORCH, KEMPSFORD.
KEMPSFORD CHURCH.
Kempsford church-tower is prominent across the meadows, and
we find it to be a notable and interesting church, and the village a
place of aristocratic appearance, where humble cottages are few and
the manor-house imposing. This is as it should be in a place with its
history: the manor having once belonged to Edward the Confessor,
who gave it to Harold. William the Conqueror conferred it upon one
of his knights, and in the course of the centuries the property came
to Henry, Duke of Lancaster, whose son-in-law, John o’ Gaunt,
Shakespeare’s “time-honoured Lancaster,” once resided here, greatly
favouring this one of his many manors, of which the number
scattered all over England was so great that it would have been
distressingly hard work for him to visit them each and all in the
course of a year.
The only son of Henry, first Duke of Lancaster, was drowned here,
and his sorrowing father is said never again to have resided at
Kempsford. On the north door of the church is nailed a horseshoe, in
allusion, it is said, to one cast by his horse on his departure, and
immediately nailed up here by the inhabitants. It is, indeed, often
said to be the original shoe, but that is an absurdity. A curious other
horseshoe legend and observance is to be noted at the town of
Lancaster, John o’ Gaunt’s ancient palatine seat. There, where the
two principal thoroughfares of the town cross, is “Horseshoe Corner,”
so named from the horseshoe let into the roadway, and renewed in
every seven years; in memory, says tradition, of a shoe cast there by
his horse.
Kempsford church consists of a long and lofty aisleless nave, with
tall central tower. The nave is Norman, with Norman doorways and
Perpendicular windows, and very beautiful, gorgeous, and
impressive.
The ancient manor-house, frequently styled “the Palace,” came at
last into the possession of the Hanger family, Earls of Coleraine, one
of whom wantonly destroyed it.
The Thames and the Thames and Severn Canal, running almost
side by side at Kempsford, now abruptly part company again, and
meet only three-and-a-half miles farther on, at Inglesham. The canal
is the more easily followed, since the windings of the Thames in
those miles add certainly another mile and a half to the distance,
and are to be followed only with extreme difficulty by canoe, or
afoot through many fields. Hannington Bridge, crossing it nearly a
mile and a half below Kempsford, is the first bridge of any
importance, and is a solid, stolid modern masonry building,
eminently practical and unimaginative, serving to carry the road
from Highworth to Fairford across. The remains of an old weir on the
way give pause to the exploring canoeist at most seasons; and a
small tributary, the river Cole, hailing from Berkshire, is seen on
approaching Inglesham.
There are no churches in these surroundings more interesting
than the humble little building at Inglesham, one mile from
Lechlade, in an almost solitary situation. It is quite a rustic church,
chiefly in that best period of gothic architecture, Early English, and it
is so far removed from restoration, or even adequate care, that it is
almost falling to pieces. Damp and neglect have wrought much
havoc here, and the zealous concern of the Society for the
Preservation of Ancient Buildings, by preventing any large scheme of
repair, seems not unlikely to result, at no distant date, in the entire
dissolution of the structure.
The meeting of the canal and river at Inglesham Hound House is
marked picturesquely by the grey round tower of the Hound House
itself, and by a row of tall poplars. The Round House is nothing but a
glorified lock-keeper’s house, situated beside this, the first lock,
where the canal sets forth on its way toward Stroud and the Severn.
A mile farther downstream lies the town of Lechlade, across the
lovely level meadows, with the tall spire of its church glinting whitely
in the sun. It is an exquisite view, and so alluring that you are in
haste to make acquaintance with Lechlade itself, that promises so
romantically. But let us not hurry. Rather that distant view than
Lechlade at close quarters; for although it is in very truth an
inoffensive town, it is also sufficiently true to remark that it is
dulness incarnate, and that this mile-long glimpse will be found the
better part.
INGLESHAM CHURCH.
At Inglesham Round House there are plentiful facilities wherewith
to refresh the body and to employ the uncultivated mind; for the
lock-keeper’s domain includes a number of apologetic sheds and
shanties devised for the benefit of picnic-parties; and anything
eatable or drinkable likely to be called for by parties on picnic, or
boating, or merely padding the hoof, is obtainable, together with the
mechanical music of melodeons or other such appliances that will
serve you with pennyworths of minstrelsy, as more or less
appropriate sauce. Here also is a greatly-patronised camping-
ground, generally plentifully occupied with tents in favourable
summers. The river Coln here also flows into the Thames from
Fairford.
It is a pretty spot, with its hunchbacked lock-bridge, and the not
unhandsome modern foot-and tow-bridge that spans the Thames,
helping to compose a picture. It is the Ultima Thule of the Oxford
man’s “Upper River”; the farthest point to which it is generally
navigable for small boats.
Passing Inglesham Round House, and proceeding over the foot-
bridge to the right bank of the Thames, toward Lechlade, we enter
Berkshire; crossing over the stone single-span Lechlade bridge into
the town and into Gloucestershire.
The town of Lechlade takes its name from the little river Leach
which rises at Northleach, fourteen miles in a north-westerly
direction, and gives its name to Northleach, East Leach Turville, and
East Leach Martin. Although Lechlade—i.e. “Leach-let,” the outlet of
the Leach—thus obtains its name, that little river flows into the
Thames at a considerable distance away, two and a half miles below
the town, at Kelmscott.
INGLESHAM ROUND HOUSE.
The disastrous persons who derived “Cricklade” from “Greeklade,”
and invented a university of Greek professors there, made
“Lechlade” a rival seat of learning, where Latin was taught, and gave
its original name as “Latinlade.” Fuller tells us how this imaginary
university—in which he seems to have believed—ended by migrating
to Oxford. He is quite poetic about it. “The muses,” he says, “swam
down the shores of the river Isis, to be twenty miles nearer to the
rising sun.”
Other, and equally weariful, persons made Lechlade, “Leeches-
lake,” the home of the College of Physicians (“leeches”) relegated to
this obscure town—which, of course, it never was.
It is now hardly conceivable that once upon a time there was a
considerable traffic in cheese upon the upper Thames, between
Cricklade, Lechlade, Oxford, and London; but such was the case.
This was formerly a great cheese-producing district, as it might well
be now; and, as roads were bad everywhere and railways were not
yet, the only method was to load the cheeses on barges, and so
float down-stream.
Lechlade is very well on week-days, in the quiet way of all such
decayed townlets, but on Sundays it is not to be recommended.
Dulness stalks its streets almost visibly, and the only sounds are the
argumentative tones of the preacher in the Wesleyan chapel (a
building with black doors and gilded mouldings, after the fashion of
a jeweller’s shop) at one end of the street, whose raucous voice can
be distinctly heard at the other: not unlike that of a man quarrelling
outside a public-house.
But the fates preserve us from a Sunday at Lechlade! It is fully
sufficient to skim through the place at such a time, and make for
some other that does not so completely figure the empty life. A
village is not dull, because it has no pretensions to being a town—
and country life is never dull. But at Lechlade the position is so
desperate on Sunday that, for sheer emptiness of other incident, a
large proportion of the population flock the half-mile that stretches
between the town and the railway-station, and hang, deeply
interested, upon the bridge, to witness the Sunday evening train
depart. It is a curious spectacle, and one that carries the mind of a
reminiscent reader back to stories of marooned castaways on desert
isles, gazing hopelessly upon the departing ship that has left them to
solitude and despair. That must needs be a place of an extreme
Sabbath emptiness where the grown-up inhabitants are impelled, by
way of enlivening the weary evening, to walk half a mile to witness
what seems an incident so commonplace to the inhabitants of places
whose pulses beat more robustly.
A STREET IN FAIRFORD.
The “pratie pyramis of stone,” as Leland styles the spire of
Lechlade church, is almost the only architectural feature of the
townlet, if we except a few mildly-pretty stone-built houses of Tudor
gables and mullioned windows; among which may be included the
“Swan” inn. None of these are included in the accompanying view of
the church, which, although graceful without, and promising interest
within, has been miserably treated, and swept clear of anything of
note. A few curious carvings are to be noted on the lower stage of
the tower exterior, including a singular bearded and capped profile
head and a hand grasping a scimitar. Although well done, they look
like the idle sport of some irresponsible person or persons, and do
not appear to have any particular meaning or local application.
The architecture of the building is of no great interest to
archæologists, being of somewhat late Perpendicular date, but a
charming example of tabernacle-work may be noted on one of the
piers of the nave-arcade, adjacent to the font. On the gable of the
nave, at the east end, is a figure of St. Lawrence, to whom the
ANCIENT CARVING,
LECHLADE CHURCH.
church is dedicated. He holds a gridiron, the
symbol of his martyrdom, in one hand, and the
book in the other.
Fairford is the centre of attraction in this
district. It lies away north-west, four miles
distant, at the end of the little railway from
Lechlade, on the river Coln. The Gloucestershire
Coln has its name spelled without a final “e” (for
what reason no man knoweth), and gives a title
of distinction to a group of villages—Coln St.
Denis, Coln Rogers, and Coln St. Aldwin’s—that
are famed for their beauty. But Fairford has
superior claims to notice, chiefly for the
celebrated stained-glass windows of its church.
“Fair-ford” may or may not derive its name
from its picturesque situation, but the beauty of
the ancient ford of the Coln, now and for long
past crossed by a bridge, might well warrant an assumption that the
name arose from an æsthetic appreciation of the scenery. Exactly
what it is like to-day may be seen by the view shown here, with its
noble church placed finely above the meadows.
Fairford is a village that was once a town, prosperous in the far-off
days when the wool-growers and the cloth-workers of the Cotswolds
made fortunes in their trades and founded families that came in time
to a dignified haven in the peerage; and at last declined and died
out, or have rejuvenated themselves with American marriages and
the dollars incidental thereto. This old process of founding families
by way of successful trading we may still see at work, in our own
times, under our own intimate observation, encouraged by the
institutions of primogeniture and a House of Lords, two most
powerful incentives to success.
LECHLADE.
Fairford nowadays stands aside from all these activities. Its day is
done, and except on those occasions when the motor-omnibus
between Lechlade and Cirencester plods through, and on the weekly
market-day, there is no stir in the place at all. Its fine church and the
famous windows alone bring strangers here. The church is due to
the munificence of the Tame family. John Tame, merchant, of
London, purchased the manor in 1498, and died twenty-seven years
later. He must have been a typical “new man,” with plenty yet to
spare of the abounding energy that had made his wealth in London,
for it was he who began, and nearly completed, the rebuilding of
Fairford church. We may well picture him, in our imagination,
hopeful of founding a family, as many other successful traders of
that expansive age had already done, or were doing. His immediate
descendants, however, failed him, and the name is extinct. It was his
son, John, who completed the church, and died in 1534.
Monumental brasses to the memory of these Tames, and of the third
and last, Sir Edmund Tame, are seen here, but their greatest
monument is the church itself, a beautiful example of the last
developments of Perpendicular architecture, in which the coarsened
mouldings, here and there noticeable, the curiously-set pinnacles of
the tower, and the character of the grotesques carved on the
exterior, alone hint of that new leaven in matters architectural and
spiritual, the Renascence, that was presently to overthrow ancient
architecture and much else.
But the wonderful windows, twenty-eight in all, the finest and
largest set of old stained-glass windows in England, are our chief
concern at Fairford.
The question as to the foreign or English workmanship of these
windows has always been in dispute; unnecessarily, it would appear
to the present writer. They are, for the most of them, obviously of
Flemish origin; and a late discovery would seem to have at last
settled the point. In the west window of the south aisle will be
observed an executioner with a sword, on which is a monogram A.
An ape also appears in the window, for no very obvious reason,
except that it affords material for a pun; a form of humour greatly
favoured by the old craftsmen, as all conversant with ancient
churches well know. The monogram and the ape point to the glass
being the work of Aeps, a Flemish worker in this sort at the period of
the Fairford church-building.
The large figures of the prophets and apostles which fill the
windows of the aisles are so unmistakably Flemish that there should
never have been the least doubt about them. If there were any
room for incertitude, it would be in respect of the great west
window, the most remarkable of the series, which appears to
disclose no foreign element; but, as it in all other respects obviously
belongs to the general scheme, it may perhaps be called Flemish, in
common with the others.
FAIRFORD, FROM THE RIVER COLN.
A legend long current, accounting for these windows, says that
John Tame, asked to pilot a vessel containing them from Nuremberg
to Rome, turned his course to England instead, and in fact stole the
windows. Now, however fantastic this story, it probably contains this
much of truth, that it hands down a foreign origin; but that this glass
was acquired in any chance way is altogether unlikely, for it bears
every sign of having been designed for this church, and for the exact
position and size of the windows it occupies. The designs have been
ascribed by some to Albrecht Dürer, and an old manuscript goes so
far as to relate a visit paid by Vandyck to Fairford, when he said the
drawing was Dürer’s work. This, however, would seem to be
impossible, as Dürer was but twenty-three years of age when
Fairford church was in course of building.
The great west window affords the chief interest, illustrating as it
does the Last Judgment. The upper half, above the dividing transom,
displays the company of the blest, assembled round the central
figure of Christ in majesty, with St. John Baptist on His right hand,
and the Virgin on the left. Three half-circles, somewhat resembling
rainbows, surround these figures; the first a deep red band, filled
with representations of the seraphim; the second, yellow, with
figures of the apostles; the third, blue, filled with the cherubim.
Angels fill the outer spaces, quiring before the Throne. These be the
glorious surroundings of the good, the constant, and the true.
The Doom, occupying the lower portion of the window, is a
striking example of imagination applied to the subject of retribution
for sin. The Devil and his infernal host and the flames of Hell were
evidently very real to those who pictured these scenes of torment,
and to those who first looked upon them, and they could certainly
never have thought it possible a time would come when people
would either laugh at these ideas of a real personal Devil with
attendant fiends, or look upon them as curiosities; certainly without
any fear or awe.
Here, in all the grotesque drawing and vivid colouring
of which that age was capable, we see the rewards of
wickedness. St. Michael the Archangel, in the centre, is
shown, holding the scales of justice, wherein the souls of
the dead are being weighed. On the left of him is St.
Peter, with his key, standing at the gates of Paradise;
while on the right are seen the dead rising from their graves, and
the flames of Hell, a little subdued by the weathering of the
centuries, awaiting them. In the lower right-hand corner is a
representation of the Devil himself, with a head like a cottage loaf, in
the very opening of his own especial region, holding the red-hot
bars, and grinning out between them. Curious auxiliary devils are
shown, actively engaged in carrying the dead to torment; among
them the remarkable group illustrated here. The tall scaly devil on
the right, carrying one of the damned on his back, is a blue fiend;
the other, displayed in the act of lashing a woman just rising from
her grave, is a strawberry-coloured devil, covered with pips, and
glaring with eyes of flame.
Other fiends in green, in red, and in yellow, are pursuing shrieking
souls, or, having caught them, are seen flinging them into pits of
fire. Some of these places of torment are shown neatly enclosed in
masonry, like blast-furnaces. Another fiend, illustrated here,
regarding a woman clasping her knees, seems to be rather of an
apologetic, gentlemanly type. It is his business to be a tormentor,
but he looks genuinely sorry for it.

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  • 4. Part 3 Management: Empowering People to Achieve Business Goals Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited CHAPTER 8 HUMAN RESOURCE MANAGEMENT: FROM RECRUITMENT TO LABOUR RELATIONS CHAPTER LEARNING OBJECTIVES LO 8.1 Explain the role and responsibilities of human resource management. Human resource managers are responsible for attracting, developing, and retaining the employees who can perform the activities needed to meet organizational objectives. They plan for staffing needs, recruit and hire workers, provide for training and evaluate performance, decide on compensation and benefits, and oversee employee separation. LO 8.2 Describe how recruitment and selection contribute to placing the right person in a job. Human resource managers use internal and external methods to recruit qualified employees. They may use college and university job fairs, personal referrals, want ads, and other resources. Internet recruiting is now the fastest, most efficient, and least expensive way to reach a large number of job seekers. Firms must abide by employment laws to avoid lawsuits. Before hiring candidates, human resource managers may require employment tests that evaluate certain skills or aptitudes. When all of this is complete, there is a better chance that the right person will be hired for the job. LO 8.3 Discuss how orientation, training programs, and performance appraisals help companies develop their employees. New employees often complete an orientation program where they learn about company policies and practices. Training programs provide opportunities for employees to build their skills and knowledge. These new skills can also prepare them for new job opportunities within the company. Training also helps employers to keep long‐term, loyal, highperforming employees. Performance appraisals give employees feedback about their strengths and weaknesses and how they can improve. LO 8.4 Describe how firms compensate employees through pay systems and benefit programs. Firms compensate employees with wages, salaries, incentive pay systems, and benefits. Benefit programs vary among firms, but most companies offer healthcare programs, insurance, retirement plans, paid time off, and sick leave. More and more companies offer flexible benefit plans and flexible work plans, such as flextime, compressed workweeks, job sharing, and home‐based work. LO 8.5 Discuss employee separation and the impact of downsizing and outsourcing. Employee separation occurs when a worker leaves his or her job, either voluntarily or involuntarily. Sometimes an employee is terminated because of poor job performance or
  • 5. Human Resource Management: From Recruitment to Labour Relations 8 - 2 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited unethical behaviour. Downsizing is the process of reducing the number of employees within a firm by eliminating jobs. Some negative effects of downsizing include anxiety and lost productivity among the remaining workers, expensive severance packages, and a domino effect in the local economy. Outsourcing involves transferring jobs from inside a firm to outside the firm. While some expenses may be cut, a firm may experience a strong negative reaction in job performance and public image. LO 8.6 Explain the different methods and theories of motivation. Employee motivation starts with high employee morale. According to Maslow’s hierarchy of needs, people satisfy lower‐order needs (such as food and safety) before moving to higher‐order needs (such as esteem and fulfillment). Herzberg’s two‐factor model of motivation is based on the fulfillment of hygiene factors and motivation factors. Expectancy theory suggests that people use these factors to decide whether to make the effort needed to complete a task. Equity theory refers to a person’s view of fair and equitable treatment. Goal‐setting theory says that people will be motivated to the extent to which they accept specific, challenging goals. Job design is also used by managers for motivation. LO 8.7 Discuss the role of labour unions, the collective bargaining process, and methods for settling labour–management disputes. Labour unions have led to improvements in wages, working conditions, and labour laws. Unions achieve these improvements through the collective bargaining process, which results in an agreement. Most labour–management disagreements are settled through the grievance process. Sometimes, third-party mediation or arbitration is needed to settle disagreements.
  • 6. 8 - 3 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited TRUE-FALSE STATEMENTS 1. Human resource departments are responsible for forecasting sales and personnel requirements, as well as recruiting new employees. Answer: False Bloomcode: Knowledge Difficulty: Easy Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Analytic 2. Training and evaluating performance are core responsibilities for human resource management. Answer: True Bloomcode: Knowledge Difficulty: Easy Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Analytic 3. One formula estimates that the total cost of a hiring mistake amounts to 24 times the applicant’s annual salary. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Analytic 4. A firm’s human resource plans and its competitive strategies are unrelated. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Analytic
  • 7. Human Resource Management: From Recruitment to Labour Relations 8 - 4 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited 5. Human resource managers are responsible for creating a work environment that generates employee satisfaction. Answer: True Bloomcode: Knowledge Difficulty: Easy Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Analytic 6. Because of their role as staff managers, human resource managers formulate only short-term plans for their firm’s workforce. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Analytic 7. Achieving a high level of job satisfaction and dedication among employees through attracting, developing, and retaining the best employees is the main goal of human resources management. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Analytic 8. Human resource plans must be based on an organization’s overall strategies and goals. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Analytic 9. Internet recruiting is a quick but expensive way to reach a large pool of job seekers. Human resource plans can affect the way a company adapts to new technology.
  • 8. 8 - 5 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Analytic 10. Even with a large number of job candidates competing for a small number of openings, companies often have trouble finding the right person for each job. Answer: True Bloomcode: Knowledge Difficulty: Easy Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Analytic 11. Applicants are often able to submit a résumé and apply for an open position online. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Analytic 12. An inadvertent failure to comply with federal or provincial employment laws rarely leads to any significant penalties to the firm involved. Answer: False Bloomcode: Application Difficulty: Medium Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Reflective Thinking 13. The laws governing employer discrimination are designed to make the competition fairer for all job seekers.
  • 9. Human Resource Management: From Recruitment to Labour Relations 8 - 6 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Diversity 14. Josh owns a trucking company and is interviewing potential drivers. Since Josh must provide weekend driver coverage, he is allowed to ask job candidates about their marital status. Answer: False Bloomcode: Application Difficulty: Hard Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Reflective Thinking 15. The Wonderlic test measures basic math and verbal skills and is considered an effective way to predict job performance. Answer: True Bloomcode: Application Difficulty: Medium Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Reflective Thinking 16. The traditional methods of recruiting workers include college and university job fairs, company websites, and want ads. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Analytic
  • 10. 8 - 7 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited 17. Internet recruiting is quick, efficient, and an inexpensive way to reach a huge number of potential job seekers. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Analytic 18. A company should view employee training as an ongoing process throughout each employee’s tenure with the firm. Answer: True Bloomcode: Knowledge Difficulty: Easy Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic 19. Apprenticeship training is a type of off-the-job training. Answer: False Bloomcode: Knowledge Difficulty: Easy Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic 20. While computer-based training is usually cheaper than classroom training, it is also considered to be less effective. Answer: False Bloomcode: Application Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Reflective Thinking
  • 11. Human Resource Management: From Recruitment to Labour Relations 8 - 8 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited 21. Management development programs are designed to help non-supervisory employees become managers. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic 22. A potential weakness of 360-degree feedback is that it provides in-depth feedback from all parts of the organization. Answer: False Bloomcode: Application Difficulty: Hard Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Reflective Thinking 23. An effective performance review should be linked to organizational goals. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic 24. One advantage of 360-degree performance reviews is they require less work for both employees and managers. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic
  • 12. 8 - 9 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited 25. Not-for-profit organizations avoid performance appraisals since they are focused on corporate philanthropy. Answer: False Bloomcode: Application Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Reflective Thinking 26. Training and development are a good investment for both the employees and the employer. Answer: True Bloomcode: Knowledge Difficulty: Easy Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic 27. Many organizations are replacing computer-based training with classroom training. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic 28. Wages that are too high may lead to a firm being non-competitive. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic 29. Salary is a term that represents compensation based on the number of hours worked.
  • 13. Human Resource Management: From Recruitment to Labour Relations 8 - 10 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited Answer: False Bloomcode: Knowledge Difficulty: Easy Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic 30. Federal legislation requires that employees automatically receive raises after a designated period of time. Answer: False Bloomcode: Knowledge Difficulty: Easy Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic 31. Federal labour legislation requires that firms provide employees with health insurance and childcare facilities. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic 32. In a cafeteria plan, each employee receives a set allowance to pay for benefits depending on his or her needs. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic 33. Despite employer’s efforts to implement flexible work plans, employees have NOT
  • 14. 8 - 11 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited been receptive to these programs. Answer: False Bloomcode: Knowledge Difficulty: Easy Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic 34. Flextime is a scheduling system that allows employees to select the day of the week on which they will work. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic 35. Firms, in addition to paying their employees a salary, also include benefits as part of the compensation package. Some examples of these benefits include, among others; vacation time, base pay, retirement savings plans, tuition reimbursement etc. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic 36. Flexible benefits plans are one of the ways organizations are using to proactively address the increasing diversity of their employees. Answer: True Bloomcode: Knowledge Difficulty: Easy Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic
  • 15. Human Resource Management: From Recruitment to Labour Relations 8 - 12 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited 37. All employees who leave an employer, whether it is voluntary or involuntary, are required to attend an exit interview. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss employee separation and the impact of downsizing and outsourcing. Section Reference: Employee Separation AACSB: Analytic 38. Downsizing streamlines the organizational structure. Answer: True Bloomcode: Knowledge Difficulty: Easy Learning Objective: Discuss employee separation and the impact of downsizing and outsourcing. Section Reference: Employee Separation AACSB: Analytic 39. The two most common objectives of downsizing are to improve employee morale and to decrease costs. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss employee separation and the impact of downsizing and outsourcing. Section Reference: Employee Separation AACSB: Analytic 40. Terminating poor performers is necessary because they lower productivity and employee morale. Answer: True Bloomcode: Knowledge Difficulty: Easy Learning Objective: Discuss employee separation and the impact of downsizing and outsourcing. Section Reference: Employee Separation AACSB: Analytic
  • 16. 8 - 13 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited 41. Downsizing can have devastating effects on employee morale. Answer: True Bloomcode: Knowledge Difficulty: Easy Learning Objective: Discuss employee separation and the impact of downsizing and outsourcing. Section Reference: Employee Separation AACSB: Analytic 42. Outsourcing is defined as transferring core jobs outside the company. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss employee separation and the impact of downsizing and outsourcing. Section Reference: Employee Separation AACSB: Analytic 43. Involuntary separation as a form of employee separation includes workers who resign to take on a job at another company or to be self-employed. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss employee separation and the impact of downsizing and outsourcing. Section Reference: Employee Separation AACSB: Analytic 44. Outsourcing is the process of reducing the number of employees within a firm by eliminating jobs. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss employee separation and the impact of downsizing and outsourcing. Section Reference: Employee Separation AACSB: Analytic
  • 17. Human Resource Management: From Recruitment to Labour Relations 8 - 14 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited 45. Occasional office parties help fulfill employees’ social needs. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Explain the different methods and theories of motivation. Section Reference: Motivating Employees AACSB: Analytic 46. Motivation leads to goal-directed behaviour. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Explain the different methods and theories of motivation. Section Reference: Motivating Employees AACSB: Analytic 47. Maslow believed that only unsatisfied needs influence behaviour. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Explain the different methods and theories of motivation. Section Reference: Motivating Employees AACSB: Analytic 48. Self-actualization needs are those that drive people to seek fulfillment. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Explain the different methods and theories of motivation. Section Reference: Motivating Employees AACSB: Analytic 49. John received a companywide award for his idea to improve worker safety. This award will help satisfy John’s social needs. Answer: False Bloomcode: Application Difficulty: Medium
  • 18. 8 - 15 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited Learning Objective: Explain the different methods and theories of motivation. Section Reference: Motivating Employees AACSB: Analytic 50. Sven believes in giving his employees challenging assignments so they can realize their own potential. Sven is attempting to satisfy his employee’s self-actualization needs. Answer: True Bloomcode: Application Difficulty: Medium Learning Objective: Explain the different methods and theories of motivation. Section Reference: Motivating Employees AACSB: Reflective Thinking 51. Goal specificity is the extent to which people consciously understand and agree to goals. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Explain the different methods and theories of motivation. Section Reference: Motivating Employees AACSB: Analytic 52. Theory Y managers believe that workers avoid work when possible. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Explain the different methods and theories of motivation. Section Reference: Motivating Employees AACSB: Analytic 53. Madison thinks that employees must be closely supervised and controlled at all times. Madison is an example of a Theory X manager. Answer: True Bloomcode: Application Difficulty: Medium Learning Objective: Explain the different methods and theories of motivation. Section Reference: Motivating Employees AACSB: Analytic
  • 19. Human Resource Management: From Recruitment to Labour Relations 8 - 16 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited 54. McGregor created two basic labels for managers: Theory A and Theory B. Answer: False Bloomcode: Application Difficulty: Easy Learning Objective: Explain the different methods and theories of motivation. Section Reference: Motivating Employees AACSB: Reflective Thinking 55. Extrinsic rewards are rewards that are internal in the job such as feelings related to performing a job (proud about meeting a set deadline). Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Explain the different methods and theories of motivation. Section Reference: Motivating Employees AACSB: Analytic 56. According to Maslow’s hierarchy of needs theory, a satisfied need seizes to be a source of motivation; to motivate this individual a supervisor has to appeal to the individual’s higher level needs. Answer: True Bloomcode: Application Difficulty: Medium Learning Objective: Explain the different methods and theories of motivation. Section Reference: Motivating Employees AACSB: Analytic 57. A signed and ratified contract eliminates the potential of disagreement between labour and management. Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss the role of labour unions, the collective bargaining process, and methods for settling labour–management disputes. Section Reference: Labour–Management Relations AACSB: Analytic 58. Most union contracts are 5 to 10 years in length.
  • 20. 8 - 17 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss the role of labour unions, the collective bargaining process, and methods for settling labour–management disputes. Section Reference: Labour–Management Relations AACSB: Analytic 59. A contract doesn’t become legally binding until it is approved by the union membership. Answer: True Bloomcode: Knowledge Difficulty: Easy Learning Objective: Discuss the role of labour unions, the collective bargaining process, and methods for settling labour–management disputes. Section Reference: Labour–Management Relations AACSB: Analytic 60. A federal arbitrator does NOT serve as a decision maker. Answer: False Bloomcode: Knowledge Difficulty: Easy Learning Objective: Discuss the role of labour unions, the collective bargaining process, and methods for settling labour–management disputes. Section Reference: Labour–Management Relations AACSB: Analytic 61. Only a small percentage of labour–management contract negotiations involve a work stoppage. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss the role of labour unions, the collective bargaining process, and methods for settling labour–management disputes. Section Reference: Labour–Management Relations AACSB: Analytic 62. Lynn is trying to resolve a labour dispute. She listens to both sides and makes suggestions trying to get the parties to come to an agreement. Lynn is acting as an
  • 21. Human Resource Management: From Recruitment to Labour Relations 8 - 18 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited arbitrator. Answer: False Bloomcode: Application Difficulty: Medium Learning Objective: Discuss the role of labour unions, the collective bargaining process, and methods for settling labour–management disputes. Section Reference: Labour–Management Relations AACSB: Reflective Thinking 63. A strike seeks to disrupt business as usual. Answer: True Bloomcode: Knowledge Difficulty: Easy Learning Objective: Discuss the role of labour unions, the collective bargaining process, and methods for settling labour–management disputes. Section Reference: Labour–Management Relations AACSB: Analytic 64. As long as picketing doesn't involve violence or intimidation it is considered a form of free speech. Answer: True Bloomcode: Knowledge Difficulty: Easy Learning Objective: Discuss the role of labour unions, the collective bargaining process, and methods for settling labour–management disputes. Section Reference: Labour–Management Relations AACSB: Analytic 65. A key management tactic is the lockout. Answer: True Bloomcode: Application Difficulty: Medium Learning Objective: Discuss the role of labour unions, the collective bargaining process, and methods for settling labour–management disputes. Section Reference: Labour–Management Relations AACSB: Reflective Thinking 66. A labour union is a group of workers and managers who organize themselves to work toward a common goal in areas of wages, hours of work, and working conditions.
  • 22. 8 - 19 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited Answer: False Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss the role of labour unions, the collective bargaining process, and methods for settling labour–management disputes. Section Reference: Labour–Management Relations AACSB: Analytic 67. The Labour Relations Board is a type of judicial organization whose responsibility is to oversee workers’ groups that apply to become a union, and all the related activities that occur during the process. Answer: True Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss the role of labour unions, the collective bargaining process, and methods for settling labour–management disputes. Section Reference: Labour–Management Relations AACSB: Analytic
  • 23. Human Resource Management: From Recruitment to Labour Relations 8 - 20 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited MULTIPLE CHOICE QUESTIONS 68. The function of attracting, developing, and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives is part of ______. a) human resource management b) human asset accounting c) management objectives d) management development Answer: a Bloomcode: Knowledge Difficulty: Easy Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Analytic 69. All of the following are core responsibilities of human resource managers EXCEPT ______. a) employee recruitment b) company budget forecasts c) employee compensation and benefits d) employee training and performance evaluation Answer: b Bloomcode: Knowledge Difficulty: Easy Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Analytic 70. Pham is a human resource manager. His responsibilities might include all of the following activities EXCEPT ______. a) developing employee training programs b) administering employee benefit programs c) projecting sales for the coming six-month period d) administering compensation plans Answer: c Bloomcode: Application Difficulty: Medium Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Reflective Thinking
  • 24. 8 - 21 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited 71. Which of the following is an overall objective of the human resource management department? a) forecasting anticipated sales b) maximizing employee effectiveness in the organization c) determining sources of operating funds d) daily supervision of hourly employees Answer: b Bloomcode: Knowledge Difficulty: Medium Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Analytic 72. What is the function of human resource management (HRM)? a) techniques and processes for organizing people and work activities b) management techniques for controlling people at work c) the function of attracting, developing, and retaining employees who can perform the activities needed to meet organizational objectives d) all management activities Answer: c Bloomcode: Knowledge Difficulty: Easy Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Analytic 73. Which of the following is an HRM activity? a) monitoring and evaluation b) employee recruitment and selection c) project management d) job coaching Answer: b Bloomcode: Knowledge Difficulty: Easy Learning Objective: Explain the role and responsibilities of human resource management. Section Reference: Human Resources: the People behind the People AACSB: Analytic 74. Which of the following is the first step in the employee recruitment process? a) Review applications and résumés.
  • 25. Human Resource Management: From Recruitment to Labour Relations 8 - 22 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited b) Interview candidates. c) Conduct employment tests. d) Identify job requirements. Answer: d Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Analytic 75. The best way to recruit new college and university graduates is through a) want ads. b) word of mouth. c) job fairs. d) Internet. Answer: d Bloomcode: Application Difficulty: Medium Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Reflective Thinking 76. An interviewer may NOT ask job applicants about any of the following EXCEPT a) marital status. b) past professional experience. c) criminal record. d) medical history. Answer: b Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Diversity 77. Derek runs the finance department for a software company and wants to measure a job candidate’s ability in numerical aptitude, general reasoning, and verbal comprehension. According to experts, which test would be ideal for this situation? a) certified public accounting exam b) cognitive ability test
  • 26. 8 - 23 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited c) associative learning comprehension d) personality type indicator Answer: b Bloomcode: Application Difficulty: Hard Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Reflective Thinking 78. As a manager in charge of hiring, you CANNOT disqualify a job applicants based on all of the following, EXCEPT a) race. b) education. c) religion. d) national origin. Answer: b Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Analytic 79. Which of the following are costs associated with recruiting and selecting employees? a) advertising costs b) interviewing costs c) medical exams costs d) all the above Answer: d Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how recruitment and selection contribute to placing the right person in a job. Section Reference: Recruitment and Selection AACSB: Analytic 80. The orientation program is typically administered jointly by the ______. a) human resource department and the department in which the employee will work b) appropriate vice president and the human resource department c) payroll department and the human resource department d) employee training instructor and the management development office
  • 27. Human Resource Management: From Recruitment to Labour Relations 8 - 24 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited Answer: a Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic 81. Which of the following is an example of on-the-job training? a) online training programs b) conferences c) apprenticeship programs d) classroom lectures Answer: c Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic 82. Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT ______. a) reduced travel costs b) online training programs are less difficult c) online training offers consistent presentations d) employees can learn at their own pace Answer: b Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic 83. Amy is a promising middle manager for a large company. She is taking part in a training program designed to improve her skills and broaden her knowledge of the company and entire industry. Amy is taking part in a(n) ______. a) on-the-job training program b) management development program c) 360-degree review
  • 28. 8 - 25 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited d) apprenticeship program Answer: b Bloomcode: Application Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Reflective Thinking 84. Which of the following is a concern about performance appraisals? a) They are held too frequently. b) They may be skewed in favour of a single manager’s subjective opinion. c) They are based on objective criteria. d) They take place in the form of two-way communication. Answer: b Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic 85. Based on employee performance appraisals, managers make objective decisions about all of the following EXCEPT ______. a) compensation b) additional training needs c) promotion d) corporate outsourcing Answer: d Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic 86. Robert is a middle manager for All Dogs Food Co. He has requested an evaluation by a panel to include coworkers, superiors, subordinates, and several of the company’s clients. This type of evaluation is called a ______. a) management development program b) Professional Analysis, Inc. (PAI) review c) status performance appraisal
  • 29. Human Resource Management: From Recruitment to Labour Relations 8 - 26 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited d) 360-degree performance review Answer: d Bloomcode: Application Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Reflective Thinking 87. Demitrius is scheduled for a 360-degree performance review at UPS. What advantage can he and the company gain from this review? a) less work for employees and managers b) less paperwork than a traditional review c) personal disputes cannot taint the outcome d) feedback from multiple perspectives Answer: d Bloomcode: Application Difficulty: Hard Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Reflective Thinking 88. Once employees have been recruited and selected, the next step would be a) orientation, training and evaluation. b) discipline and counselling. c) interviews by coworkers. d) rules and procedures. Answer: a Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic 89. A training method that prepares employees for job duties under the guidance of experienced employees is called a) classroom training. b) computer-based training. c) simulation training. d) on-the-job training.
  • 30. 8 - 27 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited Answer: d Bloomcode: Knowledge Difficulty: Medium Learning Objective: Discuss how orientation, training programs, and performance appraisals help companies develop their employees. Section Reference: Orientation, Training, and Evaluation AACSB: Analytic 90. Omar, an electrician for Quality Builders, is paid $35 for each hour he works during the day. After 5 p.m. and on weekends, he is paid the overtime rate of one and one-half times the regular hourly rate. Omar is paid a ______. a) wage b) bonus c) commission d) salary Answer: a Bloomcode: Application Difficulty: Hard Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Reflective Thinking 91. Antonio is paid $55,000 per year as a research analyst. This type of compensation is called a(n) ______. a) employee benefit b) time wage c) wage d) salary Answer: d Bloomcode: Application Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Reflective Thinking 92. Most companies base their compensation policies on all of the following factors EXCEPT ______. a) government legislation b) cost of living c) worker’s previous salary
  • 31. Human Resource Management: From Recruitment to Labour Relations 8 - 28 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited d) worker productivity Answer: c Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic 93. Joanne performed substantially better than her supervisor had expected on predetermined department goals. Because of her surpassed productivity, she received an extra $1,500 at the end of the year. Joanne was ______. a) paid an additional salary b) awarded a gain-sharing bonus c) given overtime pay d) granted incentive compensation based on her knowledge Answer: b Bloomcode: Application Difficulty: Hard Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Reflective Thinking 94. Gain sharing is an employee benefit that provides ______. a) increased stock options if the company is doing well b) bonuses for recruiting new employees for needed positions c) bonuses based on surpassing performance goals d) salary increases based on learning new job skills Answer: c Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic 95. Which of the following is NOT a trend in employee benefits? a) Employers are paying a greater percentage of health care costs. b) Employers are offering incentives for employees to live better lives. c) Employee benefits amount to approximately 30 percent of total compensation. d) Companies are shrinking the matching contributions made to workers’ retirement
  • 32. 8 - 29 Test Bank for Contemporary Business, Second Canadian Edition Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited programs. Answer: a Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic 96. All of the following employee benefits are required by law with the exception of ______. a) workers’ compensation b) unemployment insurance c) Canada Pension Plan d) health insurance Answer: d Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic 97. Antonio is able to select the type of benefits he receives by choosing from a list of possibilities including health insurance, dental and vision plans, and life and disability. This type of “cafeteria” plan is called a ______ benefits plan. a) flexible b) supplemental c) volunteer d) legally mandated Answer: a Bloomcode: Application Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Reflective Thinking 98. All of the following are examples of flexible working arrangements EXCEPT ______. a) paid time off b) compressed workweeks c) R.R.S.P. plans
  • 33. Human Resource Management: From Recruitment to Labour Relations 8 - 30 Copyright © 2016 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is prohibited d) job sharing plans Answer: c Bloomcode: Knowledge Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Analytic 99. Jana’s firm allows her to work four 10-hour days each week. This type of flexible work arrangement is known as (a) a) job sharing program. b) compressed workweek. c) telecommuter. d) flextime. Answer: b Bloomcode: Application Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Reflective Thinking 100. Kate is a full-time nurse and would like to vary her starting and ending time to better accommodate her children’s school hours. Which flexible work plan would be ideal for her situation? a) job sharing program b) compressed workweek c) telecommuter d) flextime Answer: d Bloomcode: Application Difficulty: Medium Learning Objective: Describe how firms compensate employees through pay systems and benefit programs. Section Reference: Compensation AACSB: Reflective Thinking 101. Chaya’s firm allows her to complete most of her work tasks from her home. Which flexible work plan is Chaya using? a) job sharing program b) compressed workweek
  • 34. Exploring the Variety of Random Documents with Different Content
  • 35. Another similar cross is to be seen in the little churchyard of the curious old church of St. Mary at the other, the northern, extremity of the town, and immediately looking on to the street. St. Mary’s is altogether different in appearance from the noble, upstanding church of St. Sampson, but none the less interesting on that account. It is a huddled-together old building, with a squat tower, or remains of a tower, and altogether on a miniature scale. Queer little dormer windows start out of its broadly-sloping roofs, and they and the south porch are things of delight in the picturesque way. The interior is an affair of very slender Late Perpendicular nave piers and arcade, contrasting with a stern, sturdy Norman chancel-arch. Proceeding still northward beyond this point, the Thames is seen, here reinforced by its confluence with the river Churn; and if we care further to proceed a few yards, the Thames and Severn Canal will be found. A strange belief exists among the people of Cricklade, to the effect that any native of the town possesses, as his or her birthright, the privilege of selling anything without a licence in the streets, not only of Cricklade, but of any other town in England and Wales. This belief, although unsupported by any evidence, has been handed down from time immemorial. It would be curious if any native-born inhabitant of Cricklade were to test this by selling any articles in (say) the streets of London, without first providing himself with a hawker’s licence, so that this traditionary right could be proved still effective, or otherwise. The privilege is said to have been conferred by some unspecified king, in acknowledgment of Cricklade having given shelter to his Queen “when in distress.” In this connection we may profitably turn to the old farm-house, once a manor-house, in Cricklade, by the banks of the Thames, called “Abington Court,” once the property, as we have already seen, of the Dean and Chapter of Salisbury. This is said to have been formerly a Royal hunting-box, and tradition further tells us that Charles the Second was the last monarch to use it. History does not tell us of any Queen in distress at Cricklade, nor of any Queen ever
  • 36. here; but kings have ever been accustomed to maintain many queens (so, without offence, in these pure pages, to call them) from the time of Solomon and David, throughout the ages, and until modern times. It is a kingly privilege, not often allowed to lapse; and it is quite within the bounds of possibility that there was at some time one of these uncertificated consorts at Abington Court, and that here she gave birth to a child, and that this particular (or shall we say, this not very particular?) king thereupon celebrated the occasion by conferring the curious privilege already discussed. There is something in this ancient house which seems to support the theory: a substantial something in the shape of a large and elaborately-carved old oaken four-poster bedstead, fine enough to have been used by such distinguished personages. No one knows how it came here, but here it remains, and goes with the property. Tenants may come and go, but the bedstead, left by the last royal occupant, stays. An exceptionally interesting spot exists at a distance of a mile- and-a-half to the north of Cricklade town, in the neighbourhood of Latton and Down Ampney. You will not easily discover this interesting spot, because no map marks it, no guide-book tells of it, and only very few among the older generation of the rural agricultural labourers cherish any recollection of it. The younger folk know nothing whatever of this historic landmark, which is so insignificant and elusive a thing that one might readily be in the same field with it, and yet not see it. It is the pure and never-failing spring of St. Augustine’s Well, once famed in all the country round about; either by that name, or by the alternative title of the “Lertoll Well,” or stream. This pure and cooling fount was long credited with medicinal virtues, less because of any properties in the water itself than because it was blessed by Saint Augustine. For it was to these parts that Augustine came, somewhere about thirteen hundred and twenty years ago, for his conference with the dignitaries of the native British Church. Augustine, accredited by the Pope, Gregory the Great, to England, on a mission to reconvert the Anglo-Saxons to Christianity, in addition sought to reconcile the early British Church,
  • 37. which had continued to survive in Wales, with the Church of Rome; and to that end he arranged a conference on or near this spot, beyond the then boundary of Saxon England, in the territory of the British clan known as the Hwiccas. Had Augustine been a different manner of man, the proposals he had to offer for a fusion of the Churches would probably have been entertained; but although long since canonised, he was really very little of a saint, and by no means the eager missioner he is generally represented. He came to England, in the first instance, only because he was sent, very much against his inclination, by his spiritual head, whom he dared not disobey; and his haughty, intolerant temper brought these ideas of unity to naught. At the place of meeting was an oak-tree, for many centuries afterwards known as “St. Augustine’s Oak,” but long since utterly decayed and vanished away. It is said to have been felled about 1825, and the site of it is supposed to be a small group of farm-buildings, rebuilt in modern times, known as the “Oak Barn.” The British clergy had heard unfavourably of Augustine’s domineering spirit, and went with suspicion to meet him. They had agreed, however, when they proceeded to this oak, which must have been a notable landmark, that if he received them standing, they would listen favourably to his proposals; but if he sat when they presented themselves, thus receiving them as inferiors, they would refuse to discuss the question of unity. Augustine received them sitting, and the conference broke up. He is said to have performed miracles here, at this meeting, and to have touched the eyes of the blind with the water of the Lertoll stream, so that their sight was restored; but none of these prodigies availed with those slighted native clergy. It is remarkable, however, that an obscure tradition lingers among the peasantry of the neighbourhood to this day, to the effect that the water of this stream is “good for the eyes.” You will not find this tradition in books; it is just a belief handed down from father to son in the course of some forty generations.
  • 38. The spring is situated in a meadow to the north of the Cricklade and Maisey Hampton road, and bubbles up and runs unheeded away, in these material, sceptical times; but those days are not far removed when the peasantry of Gloucestershire and Wiltshire resorted to it, for cure of their ailments, and filled bottles with the treasured water, for home use.
  • 40. CASTLE EATON—KEMPSFORD—BY THE THAMES AND SEVERN CANAL TO INGLESHAM ROUND HOUSE—LECHLADE— FAIRFORD—EATON HASTINGS WEIR—KELMSCOTT—RADCOT BRIDGE. A mile or so below Cricklade, the river Ray flows into the Thames, from the direction of Swindon. Opposite, on the left bank, stands Eisey Chapel, on its little knoll amid the meadows. It is the place of worship of the hamlet of Eisey, a little collection of cottages removed out of sight from the river; and is just a small rustic Perpendicular building, with a bell-cote. Water Eaton, which is not on the water, and Castle Eaton, which does not possess a castle, come next, both deriving the name from ea = “water”; the first named of the two therefore given its name twice over. The “water” of Water Eaton refers perhaps to the old manor-house, rather than the church, the manor-house being in sight of the stream. The prefix to the name must have been added in Saxon times, when the Romanised British were driven out and the descriptive nature of the name “Eaton” forgotten. Although not spelled in the same way as Eton by Windsor, the two mean precisely the same, and have fellows in very many other “Eatons” throughout England.
  • 41. THE IRON GIRDER BRIDGE, CASTLE EATON.
  • 42. THE OLD BRIDGE, CASTLE EATON. Water Eaton manor-house, of heavy Georgian architecture and dull red brick, with characteristically prim rows of heavily-sashed windows, is unimaginative but decorous. Although Castle Eaton has now no castle, and not even the discoverable site of one, here was formerly situated a stronghold of the Zouches. It is a very quiet village, of a purely agricultural type, and generally littered with straw and fragments of hay. Here the Thames was until quite recent years crossed by a most delightful old bridge, that looked like the ruins of some very ancient structure whose arches had been broken down and the remaining piers crossed by a makeshift affair of white-painted timber. “Makeshift” is perhaps hardly the word to be properly used here, for it seems to indicate a temporary contrivance; and this bridge, if not designed in
  • 43. keeping with the huge, sturdy, shapeless stone and rubble piers, was at any rate sufficiently substantial to have existed for many generations, and to have lasted for many yet to come. Alas that we should have to write of all this in the past tense! But it is so. Twenty years ago, when the present writer paid his first visit to Castle Eaton, the old bridge was all that has just been described—and more; for no pen may write, nor tongue tell, of the beauty of that old, time-worn yet not decrepit, bridge, that carried across the Thames a road of no great traffic, and would have continued still safely to carry it for an indefinite period. It was one of the expected delights of revisiting the Upper Thames, to renew acquaintance with this bridge, sketched years before; and it was with a bitter but unavailing regret and a futile anger that, coming to the well- remembered spot, it was seen to have been wantonly demolished, and its place taken by a hideous, low-pitched iron girder bridge, worthy only of a railway company; and so little likely to be permanent that it is observed to be already breaking into rusty scales and scabs beneath its hideous red paint. The ancient elms that once formed a gracious background to the old bridge stand as of old beside the river bank; but the old bridge itself lies, a heap of stones that the destroyers were too lazy to remove, close by, on the spot on which they were first flung. No description, it has been said, can hope to convey the beauty of Castle Eaton Bridge, for the old stone piers were hung with wild growths, and spangled and stained with mosses and lichens. A sketch of one end of it may serve; but it once formed the subject of a painting by Ernest Waterlow, and in that medium at least, its hoary charm has been preserved. Let a photograph of its existing successor be here the all-too-shameful evidence of the wicked ways of the Thames Conservancy with this once delightful spot in particular, and with such spots in general. We cannot frame to use language too strong for a crime so heinous against the picturesque.
  • 44. CASTLE EATON CHURCH: SHOWING SANCTUS-BELL TURRET.
  • 45. THE THAMES AND SEVERN CANAL, NEAR KEMPSFORD. Let us recapitulate the facts, and draw the indictment more exactly against that sinning body. We shall thus ventilate a righteous indignation, and help to create a healthy public feeling against all such damnable doings, by whomsoever done. We are, of necessity, in this country of change and of an increasing population, faced with a continuous defacement of places ancient, beautiful and historic; and it behoves us to use our utmost efforts to preserve what we have left. What, then, shall we say of such absolutely unnecessary outrages as this? Shall we not revile the whole body responsible, from the Board and the Secretary down to the chief engineer and the staff of underlings who did the deed? The Thames Conservancy, in fact, has been a most diligent destroyer of the beauty of the river; slaving early and late and overtime in that devil’s work, but remaining supremely idle where the encroachments of private persons, or the uglifications by waterworks companies, and modern
  • 46. mill-and factory-builders are concerned. It is the Thames Conservancy that has repaired the banks of the river and has reinforced the walls of its weirs and lock-cuts, with hideous bags and barrels of concrete, that retain their bag-and-barrel shape for all time, and so render miles of riverside sordid in the extreme. We simply cannot afford these ways with the river. The church of Castle Eaton is in a modest way a remarkable building. It is a moderate-sized Early English structure, chiefly notable for retaining its original stone sanctus-bell turret on the roof. The interior discloses nave and chancel only, with a shallow elementary north aisle, built out from the original building, and supported upon two wooden pillars on stone bases. This extension— a half-hearted addition—was itself made several centuries ago, apparently for the purpose of affording additional seating accommodation at some period when the population had increased. But it has greatly shrunken since then; and in these times when the towns have superior attractions for all wage-earners, it still continues to shrink. A very curious old oak post, some seven feet high, and carved with a spiral pattern, stands at the end of one of the pews, and seems to mark what must have been the old manorial pew; bearing as it does on its ornamental head a shield of arms, dated 1704, probably that of some bygone local family. The whole affair looks remarkably like a part of some old four-poster bedstead, but it may be one of the supports of a former western gallery. A half-length fresco figure of the Virgin—the church being dedicated to St. Mary— is to be seen on one of the walls, and a very large, and apparently fine, brass of a knight was once in the church. But this has been at some time destroyed, and the stone indent itself is now to be found, flung out of the building and used as a paving-stone, outside the west door. Road, river, and canal now all make for the village of Kempsford, which does not derive its name from some ancient, prehistoric Kemp, but from “Chenemeresford,” said to signify “the ford on the
  • 47. OLD WOODWORK , CASTLE EATON. great boundary”; that is to say, the river. And Kempsford is situated in Gloucestershire, here divided from Wiltshire by the Thames, which forms the natural frontier of many counties along its course, from Thames Head to the sea. We shall find the best way from Castle Eaton to Kempsford, little more than a mile distant, to be across the meadows and to the towing-path of the Canal, here and onward to its beginning at Inglesham, a very beautiful stretch of water-way; overhung, as it is, by noble trees in places, and rich in rushes and water- lilies. When the Gloucestershire and other County Councils, together with the local Rural District Councils, procured an Act of Parliament for taking over this neglected waterway, great hopes were entertained of reviving an undertaking which had never been remarkable for its financial success, and it was fondly hoped thereby to break the “monopoly” held by the railway. A trust was formed in 1895 by those public bodies interested, and it was agreed to guarantee £600 annually for thirty years for repairing and working the canal. The Great Western Railway was thus rid of an incubus, and the ratepayers of these various districts find themselves saddled with an utterly unremunerative expenditure that no commercial firm would have had the folly to assume. For not only were the repairs of Sapperton Tunnel exceedingly costly, and the general overhauling of the canal expensive, but no traffic worth the mention has been induced to come this way. Those squanderers of public money were heedless of the facts of modern business, and forgot to consider that in these latter days time is more than ever the essence of the contract in worldly affairs. Less able than ever, therefore, are canals to compete with railways. So once more, after a fugitive period of activity, we see the Thames and Severn Canal returning to its old neglected condition.
  • 49. KEMPSFORD CHURCH. Kempsford church-tower is prominent across the meadows, and we find it to be a notable and interesting church, and the village a place of aristocratic appearance, where humble cottages are few and the manor-house imposing. This is as it should be in a place with its history: the manor having once belonged to Edward the Confessor, who gave it to Harold. William the Conqueror conferred it upon one of his knights, and in the course of the centuries the property came to Henry, Duke of Lancaster, whose son-in-law, John o’ Gaunt,
  • 50. Shakespeare’s “time-honoured Lancaster,” once resided here, greatly favouring this one of his many manors, of which the number scattered all over England was so great that it would have been distressingly hard work for him to visit them each and all in the course of a year. The only son of Henry, first Duke of Lancaster, was drowned here, and his sorrowing father is said never again to have resided at Kempsford. On the north door of the church is nailed a horseshoe, in allusion, it is said, to one cast by his horse on his departure, and immediately nailed up here by the inhabitants. It is, indeed, often said to be the original shoe, but that is an absurdity. A curious other horseshoe legend and observance is to be noted at the town of Lancaster, John o’ Gaunt’s ancient palatine seat. There, where the two principal thoroughfares of the town cross, is “Horseshoe Corner,” so named from the horseshoe let into the roadway, and renewed in every seven years; in memory, says tradition, of a shoe cast there by his horse. Kempsford church consists of a long and lofty aisleless nave, with tall central tower. The nave is Norman, with Norman doorways and Perpendicular windows, and very beautiful, gorgeous, and impressive. The ancient manor-house, frequently styled “the Palace,” came at last into the possession of the Hanger family, Earls of Coleraine, one of whom wantonly destroyed it. The Thames and the Thames and Severn Canal, running almost side by side at Kempsford, now abruptly part company again, and meet only three-and-a-half miles farther on, at Inglesham. The canal is the more easily followed, since the windings of the Thames in those miles add certainly another mile and a half to the distance, and are to be followed only with extreme difficulty by canoe, or afoot through many fields. Hannington Bridge, crossing it nearly a mile and a half below Kempsford, is the first bridge of any importance, and is a solid, stolid modern masonry building, eminently practical and unimaginative, serving to carry the road
  • 51. from Highworth to Fairford across. The remains of an old weir on the way give pause to the exploring canoeist at most seasons; and a small tributary, the river Cole, hailing from Berkshire, is seen on approaching Inglesham. There are no churches in these surroundings more interesting than the humble little building at Inglesham, one mile from Lechlade, in an almost solitary situation. It is quite a rustic church, chiefly in that best period of gothic architecture, Early English, and it is so far removed from restoration, or even adequate care, that it is almost falling to pieces. Damp and neglect have wrought much havoc here, and the zealous concern of the Society for the Preservation of Ancient Buildings, by preventing any large scheme of repair, seems not unlikely to result, at no distant date, in the entire dissolution of the structure. The meeting of the canal and river at Inglesham Hound House is marked picturesquely by the grey round tower of the Hound House itself, and by a row of tall poplars. The Round House is nothing but a glorified lock-keeper’s house, situated beside this, the first lock, where the canal sets forth on its way toward Stroud and the Severn. A mile farther downstream lies the town of Lechlade, across the lovely level meadows, with the tall spire of its church glinting whitely in the sun. It is an exquisite view, and so alluring that you are in haste to make acquaintance with Lechlade itself, that promises so romantically. But let us not hurry. Rather that distant view than Lechlade at close quarters; for although it is in very truth an inoffensive town, it is also sufficiently true to remark that it is dulness incarnate, and that this mile-long glimpse will be found the better part.
  • 52. INGLESHAM CHURCH. At Inglesham Round House there are plentiful facilities wherewith to refresh the body and to employ the uncultivated mind; for the lock-keeper’s domain includes a number of apologetic sheds and shanties devised for the benefit of picnic-parties; and anything eatable or drinkable likely to be called for by parties on picnic, or boating, or merely padding the hoof, is obtainable, together with the mechanical music of melodeons or other such appliances that will serve you with pennyworths of minstrelsy, as more or less appropriate sauce. Here also is a greatly-patronised camping- ground, generally plentifully occupied with tents in favourable summers. The river Coln here also flows into the Thames from Fairford. It is a pretty spot, with its hunchbacked lock-bridge, and the not unhandsome modern foot-and tow-bridge that spans the Thames, helping to compose a picture. It is the Ultima Thule of the Oxford man’s “Upper River”; the farthest point to which it is generally navigable for small boats. Passing Inglesham Round House, and proceeding over the foot- bridge to the right bank of the Thames, toward Lechlade, we enter
  • 53. Berkshire; crossing over the stone single-span Lechlade bridge into the town and into Gloucestershire. The town of Lechlade takes its name from the little river Leach which rises at Northleach, fourteen miles in a north-westerly direction, and gives its name to Northleach, East Leach Turville, and East Leach Martin. Although Lechlade—i.e. “Leach-let,” the outlet of the Leach—thus obtains its name, that little river flows into the Thames at a considerable distance away, two and a half miles below the town, at Kelmscott. INGLESHAM ROUND HOUSE. The disastrous persons who derived “Cricklade” from “Greeklade,” and invented a university of Greek professors there, made “Lechlade” a rival seat of learning, where Latin was taught, and gave its original name as “Latinlade.” Fuller tells us how this imaginary university—in which he seems to have believed—ended by migrating to Oxford. He is quite poetic about it. “The muses,” he says, “swam
  • 54. down the shores of the river Isis, to be twenty miles nearer to the rising sun.” Other, and equally weariful, persons made Lechlade, “Leeches- lake,” the home of the College of Physicians (“leeches”) relegated to this obscure town—which, of course, it never was. It is now hardly conceivable that once upon a time there was a considerable traffic in cheese upon the upper Thames, between Cricklade, Lechlade, Oxford, and London; but such was the case. This was formerly a great cheese-producing district, as it might well be now; and, as roads were bad everywhere and railways were not yet, the only method was to load the cheeses on barges, and so float down-stream. Lechlade is very well on week-days, in the quiet way of all such decayed townlets, but on Sundays it is not to be recommended. Dulness stalks its streets almost visibly, and the only sounds are the argumentative tones of the preacher in the Wesleyan chapel (a building with black doors and gilded mouldings, after the fashion of a jeweller’s shop) at one end of the street, whose raucous voice can be distinctly heard at the other: not unlike that of a man quarrelling outside a public-house. But the fates preserve us from a Sunday at Lechlade! It is fully sufficient to skim through the place at such a time, and make for some other that does not so completely figure the empty life. A village is not dull, because it has no pretensions to being a town— and country life is never dull. But at Lechlade the position is so desperate on Sunday that, for sheer emptiness of other incident, a large proportion of the population flock the half-mile that stretches between the town and the railway-station, and hang, deeply interested, upon the bridge, to witness the Sunday evening train depart. It is a curious spectacle, and one that carries the mind of a reminiscent reader back to stories of marooned castaways on desert isles, gazing hopelessly upon the departing ship that has left them to solitude and despair. That must needs be a place of an extreme Sabbath emptiness where the grown-up inhabitants are impelled, by
  • 55. way of enlivening the weary evening, to walk half a mile to witness what seems an incident so commonplace to the inhabitants of places whose pulses beat more robustly. A STREET IN FAIRFORD. The “pratie pyramis of stone,” as Leland styles the spire of Lechlade church, is almost the only architectural feature of the townlet, if we except a few mildly-pretty stone-built houses of Tudor gables and mullioned windows; among which may be included the “Swan” inn. None of these are included in the accompanying view of the church, which, although graceful without, and promising interest within, has been miserably treated, and swept clear of anything of note. A few curious carvings are to be noted on the lower stage of the tower exterior, including a singular bearded and capped profile head and a hand grasping a scimitar. Although well done, they look like the idle sport of some irresponsible person or persons, and do not appear to have any particular meaning or local application. The architecture of the building is of no great interest to archæologists, being of somewhat late Perpendicular date, but a charming example of tabernacle-work may be noted on one of the piers of the nave-arcade, adjacent to the font. On the gable of the nave, at the east end, is a figure of St. Lawrence, to whom the
  • 56. ANCIENT CARVING, LECHLADE CHURCH. church is dedicated. He holds a gridiron, the symbol of his martyrdom, in one hand, and the book in the other. Fairford is the centre of attraction in this district. It lies away north-west, four miles distant, at the end of the little railway from Lechlade, on the river Coln. The Gloucestershire Coln has its name spelled without a final “e” (for what reason no man knoweth), and gives a title of distinction to a group of villages—Coln St. Denis, Coln Rogers, and Coln St. Aldwin’s—that are famed for their beauty. But Fairford has superior claims to notice, chiefly for the celebrated stained-glass windows of its church. “Fair-ford” may or may not derive its name from its picturesque situation, but the beauty of the ancient ford of the Coln, now and for long past crossed by a bridge, might well warrant an assumption that the name arose from an æsthetic appreciation of the scenery. Exactly what it is like to-day may be seen by the view shown here, with its noble church placed finely above the meadows. Fairford is a village that was once a town, prosperous in the far-off days when the wool-growers and the cloth-workers of the Cotswolds made fortunes in their trades and founded families that came in time to a dignified haven in the peerage; and at last declined and died out, or have rejuvenated themselves with American marriages and the dollars incidental thereto. This old process of founding families by way of successful trading we may still see at work, in our own times, under our own intimate observation, encouraged by the institutions of primogeniture and a House of Lords, two most powerful incentives to success.
  • 57. LECHLADE. Fairford nowadays stands aside from all these activities. Its day is done, and except on those occasions when the motor-omnibus between Lechlade and Cirencester plods through, and on the weekly market-day, there is no stir in the place at all. Its fine church and the famous windows alone bring strangers here. The church is due to the munificence of the Tame family. John Tame, merchant, of London, purchased the manor in 1498, and died twenty-seven years later. He must have been a typical “new man,” with plenty yet to
  • 58. spare of the abounding energy that had made his wealth in London, for it was he who began, and nearly completed, the rebuilding of Fairford church. We may well picture him, in our imagination, hopeful of founding a family, as many other successful traders of that expansive age had already done, or were doing. His immediate descendants, however, failed him, and the name is extinct. It was his son, John, who completed the church, and died in 1534. Monumental brasses to the memory of these Tames, and of the third and last, Sir Edmund Tame, are seen here, but their greatest monument is the church itself, a beautiful example of the last developments of Perpendicular architecture, in which the coarsened mouldings, here and there noticeable, the curiously-set pinnacles of the tower, and the character of the grotesques carved on the exterior, alone hint of that new leaven in matters architectural and spiritual, the Renascence, that was presently to overthrow ancient architecture and much else. But the wonderful windows, twenty-eight in all, the finest and largest set of old stained-glass windows in England, are our chief concern at Fairford. The question as to the foreign or English workmanship of these windows has always been in dispute; unnecessarily, it would appear to the present writer. They are, for the most of them, obviously of Flemish origin; and a late discovery would seem to have at last settled the point. In the west window of the south aisle will be observed an executioner with a sword, on which is a monogram A. An ape also appears in the window, for no very obvious reason, except that it affords material for a pun; a form of humour greatly favoured by the old craftsmen, as all conversant with ancient churches well know. The monogram and the ape point to the glass being the work of Aeps, a Flemish worker in this sort at the period of the Fairford church-building. The large figures of the prophets and apostles which fill the windows of the aisles are so unmistakably Flemish that there should never have been the least doubt about them. If there were any
  • 59. room for incertitude, it would be in respect of the great west window, the most remarkable of the series, which appears to disclose no foreign element; but, as it in all other respects obviously belongs to the general scheme, it may perhaps be called Flemish, in common with the others. FAIRFORD, FROM THE RIVER COLN. A legend long current, accounting for these windows, says that John Tame, asked to pilot a vessel containing them from Nuremberg to Rome, turned his course to England instead, and in fact stole the windows. Now, however fantastic this story, it probably contains this much of truth, that it hands down a foreign origin; but that this glass was acquired in any chance way is altogether unlikely, for it bears every sign of having been designed for this church, and for the exact position and size of the windows it occupies. The designs have been ascribed by some to Albrecht Dürer, and an old manuscript goes so far as to relate a visit paid by Vandyck to Fairford, when he said the drawing was Dürer’s work. This, however, would seem to be impossible, as Dürer was but twenty-three years of age when Fairford church was in course of building. The great west window affords the chief interest, illustrating as it does the Last Judgment. The upper half, above the dividing transom, displays the company of the blest, assembled round the central
  • 60. figure of Christ in majesty, with St. John Baptist on His right hand, and the Virgin on the left. Three half-circles, somewhat resembling rainbows, surround these figures; the first a deep red band, filled with representations of the seraphim; the second, yellow, with figures of the apostles; the third, blue, filled with the cherubim. Angels fill the outer spaces, quiring before the Throne. These be the glorious surroundings of the good, the constant, and the true. The Doom, occupying the lower portion of the window, is a striking example of imagination applied to the subject of retribution for sin. The Devil and his infernal host and the flames of Hell were evidently very real to those who pictured these scenes of torment, and to those who first looked upon them, and they could certainly never have thought it possible a time would come when people would either laugh at these ideas of a real personal Devil with attendant fiends, or look upon them as curiosities; certainly without any fear or awe. Here, in all the grotesque drawing and vivid colouring of which that age was capable, we see the rewards of wickedness. St. Michael the Archangel, in the centre, is shown, holding the scales of justice, wherein the souls of the dead are being weighed. On the left of him is St. Peter, with his key, standing at the gates of Paradise; while on the right are seen the dead rising from their graves, and the flames of Hell, a little subdued by the weathering of the centuries, awaiting them. In the lower right-hand corner is a representation of the Devil himself, with a head like a cottage loaf, in the very opening of his own especial region, holding the red-hot bars, and grinning out between them. Curious auxiliary devils are shown, actively engaged in carrying the dead to torment; among them the remarkable group illustrated here. The tall scaly devil on the right, carrying one of the damned on his back, is a blue fiend; the other, displayed in the act of lashing a woman just rising from her grave, is a strawberry-coloured devil, covered with pips, and glaring with eyes of flame.
  • 61. Other fiends in green, in red, and in yellow, are pursuing shrieking souls, or, having caught them, are seen flinging them into pits of fire. Some of these places of torment are shown neatly enclosed in masonry, like blast-furnaces. Another fiend, illustrated here, regarding a woman clasping her knees, seems to be rather of an apologetic, gentlemanly type. It is his business to be a tormentor, but he looks genuinely sorry for it.