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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Big Data: From Pilot to Production 
Vicky Falconer -Oracle 
Grant Priestley -Contexti
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
my.oracle.com/go/bigdata 
Program Agenda 
1 
2 
3 
4 
Big Data Project Challenges 
Typical Big Data Journey 
Common Operating Models 
Technology Considerations
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
my.oracle.com/go/bigdata 
Big Data Project Challenges
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Experience with a regional Telco 
•You don’t know what you don’t know… 
•Build it and they will come 
•Technology versus capability 
•Clear definition of skill requirements 
•Moving from Pilot to Production
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Additional challenges 
•Who owns data? 
•What to do in house and what to externalise 
–Analytics 
–Admin 
–Development 
–Engineering 
•Operationalisinginsight
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Key Lessons 
•Where to start? 
•Culture 
•Scope 
•Building capabilities 
•Technology 
Right Questions 
Right Use Cases 
Right Business Case
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
my.oracle.com/go/bigdata 
Typical Big Data Journey
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Big Data Developments 
Increasing use of infrastructure as a service 
Better understanding of the possibilities offered by unstructured data 
Moving from historical batch computing to real-time analytics 
Wider awareness and a more defined understanding of Big Data 
Wider variety of vendors offering Big Data solutions 
Less hype, more real use cases of companies exploiting Big Data 
Maturity of Big Data tools bringing them into the mainstream 
What changes we have noticed over the past 12 months with respects to Big Data that are most likely to impact on your organisationor on the market in general: 
Increase in requests for platform as a service 
Advanced 
Less Advanced 
2015?
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Where Value Lies for Most Organisations 
The proliferation of Big Data Analytics applications and solutions has given rise to the need for a Big Data Platform that enable these initiatives to occur and support all use cases including Advanced Analytics, Internet of Things (IoT) and the Digital Enterprise. The Big Data PaaSaccelerates organisation'sprojects by provisioning the initial platform and development environment, eliminating the need for hard-to-find Big Data skills and ultimately allows the enterprise to focus on strategic initiatives and IP creation rather than platform operations.
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Big Data Use Cases 
1 
2 
3 
Customer Insights / Behavior 
Data Warehouse Augmentation 
Risk Analysis & Fraud Detection
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Customer Insight / Behavior 
Challenges 
Understand customer behavior through predictiveanalytics 
Solution 
Leverage Hadoop and ML techniques to build “population-based behavioral” clusters enabling personalisedcontent to be served up in certain real-time sequences 
BusinessOutcomes 
•Increase in sales conversion 
•Online engagementis personalised, as it is in store
my.oracle.com/go/bigdata Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Data Source(s) Contexti Big Data Platform Data Consumer(s) 
Customer Insight / Behavior 
Semi-Structured 
Data 
Structured 
Data 
Pre-computed 
Web Content & 
Deals 
Raw / Enriched 
Data Sets 
(HDFS / MFS) 
Streaming 
Data 
Acquisition 
File-Based 
Data 
Acquisition 
RDBMS-Based 
Data 
Acquisition 
Data 
Ingestion 
Deep Analytics 
& 
Machine 
Learning 
Streaming Capability Serving Capability 
Batch Capability 
Online Store 
Customers
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Data Warehouse Augmentation 
Challenges 
Reducelatency between data generation and availability 
Solution 
OffloadETL processing to Hadoop platform and support the ingestion of multi-structured data sets 
BusinessOutcomes 
•Access ofdata reduced from T+1,T+2 to real-time / intra-day 
•Reduce cost of ETL processing 
•More time now spent on analysingdata than data wrangling
my.oracle.com/go/bigdata Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Data Warehouse Augmentation 
Data Source(s) Contexti Big Data Platform Data Consumer(s) 
Semi-Structured 
Data 
Unstructured 
Data 
Raw / Enriched 
Data Sets 
(HDFS / MFS) 
Streaming 
Data 
Acquisition 
File-Based 
Data 
Acquisition 
RDBMS-Based 
Data 
Acquisition 
Data 
Ingestion Extract Load 
Transform (ELT) 
and Data 
Preparation 
Processes 
Streaming Capability Serving Capability 
Batch Capability 
Users 
Structured 
Data 
Reporting, 
Search & 
Query 
RDBMS & 
MPP 
Platforms 
Pre-computed 
Views
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Risk Analysis & Fraud Detection 
Challenges 
Reduce incidentsof fraud through more sophisticated detection and monitoring 
Solution 
Ingestedstructured and raw law data from multiple applications and combined data filtering from Pig/Hive with statistical modeling by R,whileexecuting CEP on streams of data 
BusinessOutcomes 
•Implementionof real-time trigger based analytics that provides early detection of fraud 
•“Schema on read” provided greater flexibility for analysis
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Contexti Big Data Platform 
Risk Analysis & Fraud Detection 
Data Consumer(s) 
Data Source(s) 
Semi-Structured 
Data 
Unstructured 
Data 
Raw / Enriched 
Data Sets 
(HDFS / MFS) 
Streaming 
Data Acquisition 
File-Based 
Data Acquisition 
RDBMS-Based Data Acquisition 
Data Ingestion 
Streaming Capability 
Serving Capability 
Batch Capability 
Online Store 
Structured 
Data 
Data Access Provisioning API 
RDBMS & Analytics 
Platforms 
Raw Data 
(In-Memory) 
CEP / Stream Analytics 
Pre-computed Views 
Real-Time Incremental Views 
Fraud Systems 
Deep Analytics & 
Machine Learning
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Common Operating Models
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Common Operating Models 
Decentralised 
Centralised 
Federated 
In a decentralized services model, each business or function has its own analytics group, which enables and encourages rapid decision-making and execution. 
Pros: 
•Analytics needs aligned tobusiness functions 
•Close to business and customers needs 
Cons: 
•Limited strategic view 
•Duplication, redundancies and inability to standardise or leverage scale 
The centralised shared-services model exists outside organizational divisions or functions, in some cases externalto the organisation itself. 
Pros: 
•Standardised processes and methods 
•Independentviewpoints shared across the organisation 
Cons: 
•Perception that group lacks functional expertise 
•Ownership of IP when outsourced 
The federated shared-services model is a centralized model that rolls under an existing function or business unit and serves the entire organization. 
Pros: 
•Speedin execution & decision making 
•Pre-existing shared service processes and structure 
Cons: 
•Less transparent resource allocation 
•Focus on business function priorities
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Building a Best Practice Analytics Capability 
Analytical Capability 
Techniques 
Questions 
Basic 
Provide static, historical view of business performance drawn on basic scorecard andstatic reports 
Queryand drill down 
Where is the problem? 
Adhoc reporting 
How many?How often? Where? 
Standardreporting 
What happened? 
Anticipatory 
Creates transparency into pastand future drivers, using systems and processes to perform a range of descriptive analytics 
Segmentation Analysis 
Whatare the unique drivers? 
Statistical Analysis 
Why is this happening? 
Sensitivity Analysis 
What if conditions change? 
Predictive 
Requires high-qualityintegrated data and complex mathematical capabilities and offers dynamic forward looking insights 
Optimisation 
What is the best that can happen? 
Simulation 
What would happen if …? 
Predictive Modelling 
Whatcould happen next?
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Challenges to Face 
Hurdles between Pilot and Production
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Pilot vsProduction Characteristics 
Pilot Characteristics 
Production Characteristics 
Funding 
Project-Based 
Project and BAU Funding 
Numberof Use Cases 
2–3 use cases 
> 5 use cases 
Insights 
Demonstrated 
Actionable/ Operational 
Service Level 
No / Loose SLA (project-based) 
EnforcedSLAs, OLA 
BigData Capability 
•Batch 
•Serve 
•Batch 
•Serve 
•Stream (advanced) 
Resiliency/ DR 
No 
Mandatory 
Security Enabled 
Optional 
Mandatory 
Scale 
1 Rack, <5 data sources 
Multiple Racks, >10 data sources 
Timing 
3-6 months 
6-9 months*
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
my.oracle.com/go/bigdata 
Is Your Big Data Pilot Ready for Production? 
Culture 
•Allows for trial and error, ability to fail 
•Understanding that data is an enterprise asset, benefit of being “data informed” 
Structure & Skills 
•Governance of data and its use 
•Decision on what skills to acquire/develop/buy(analyst, dev, data scientist, ops, engineering) 
•Funding Model (How will users/customers be charged?) 
Integration 
•Technologies in place to connect internal/external data, including unstructured data 
•Integration of “actionable insights” into operational processes
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Technology Considerations
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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Technology Considerations 
•Business Strategy drives IT Strategy 
–Information Architecture 
•Future State Infrastructure 
–Scale out and up 
–Adding Big Data to existing infrastructure can be complex 
•Analytics 
–Embed in operational systems 
•Integration insight into existing systems and processes
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
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ActionableEvents 
Streaming Engine 
Data Reservoir 
Enterprise Data & Reporting 
Discovery Lab 
Actionable 
Information 
ActionableData Sets 
Input 
Events 
Execution 
Innovation 
Discovery Output 
Data 
Conceptual View 
StructuredEnterprise 
Data
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Oracle Big Data Strategy 
BY INDUSTRY & LINE OF BUSINESS 
BIG DATA APPLICATIONS 
DISCOVERY 
BUSINESSANALYTICS 
BUSINESS ANALYTICS 
DATA RESERVOIR 
BIG DATAMANAGEMENT 
DATA WAREHOUSE 
SOURCES
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Oracle Big Data Management System 
SOURCES 
DATA RESERVOIR 
DATA WAREHOUSE 
Oracle Database 
Oracle IndustryModels 
Oracle Advanced Analytics 
Oracle Spatial & Graph 
Big Data Appliance 
Apache Flume 
Oracle 
GoldenGate 
Oracle Event Processing 
Cloudera Hadoop 
Oracle NoSQL 
Oracle R Advanced Analytics for Hadoop 
Oracle R Distribution 
Oracle Database 
In-Memory, Multi-tenant 
Oracle Industry Models 
Oracle Advanced Analytics 
Oracle Spatial & Graph 
Exadata 
OracleGoldenGate 
Oracle EventProcessing 
Oracle DataIntegrator 
Oracle Big DataConnectors 
Oracle DataIntegrator 
ORACLE BIG DATA SQL
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Oracle R Enterprise Approach 
Data and statistical analysis are stored and runin- database 
Same R user experience & same R clients 
Embed in operational systems 
Complements Oracle Data MiningROpen Source
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
my.oracle.com/go/bigdata 
Closing Remarks
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
my.oracle.com/go/bigdata 
Summary 
•Where to start? 
•Culture 
•Scope 
–Data Ownership 
–Data Governance 
–IM Strategy 
•Building capabilities 
•Technology 
Right Questions 
Right Use Cases 
Right Business Case
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Contexti / Oracle - Big Data : From Pilot to Production

  • 1. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Big Data: From Pilot to Production Vicky Falconer -Oracle Grant Priestley -Contexti
  • 2. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Program Agenda 1 2 3 4 Big Data Project Challenges Typical Big Data Journey Common Operating Models Technology Considerations
  • 3. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Big Data Project Challenges
  • 4. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Experience with a regional Telco •You don’t know what you don’t know… •Build it and they will come •Technology versus capability •Clear definition of skill requirements •Moving from Pilot to Production
  • 5. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Additional challenges •Who owns data? •What to do in house and what to externalise –Analytics –Admin –Development –Engineering •Operationalisinginsight
  • 6. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Key Lessons •Where to start? •Culture •Scope •Building capabilities •Technology Right Questions Right Use Cases Right Business Case
  • 7. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Typical Big Data Journey
  • 8. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Big Data Developments Increasing use of infrastructure as a service Better understanding of the possibilities offered by unstructured data Moving from historical batch computing to real-time analytics Wider awareness and a more defined understanding of Big Data Wider variety of vendors offering Big Data solutions Less hype, more real use cases of companies exploiting Big Data Maturity of Big Data tools bringing them into the mainstream What changes we have noticed over the past 12 months with respects to Big Data that are most likely to impact on your organisationor on the market in general: Increase in requests for platform as a service Advanced Less Advanced 2015?
  • 9. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Where Value Lies for Most Organisations The proliferation of Big Data Analytics applications and solutions has given rise to the need for a Big Data Platform that enable these initiatives to occur and support all use cases including Advanced Analytics, Internet of Things (IoT) and the Digital Enterprise. The Big Data PaaSaccelerates organisation'sprojects by provisioning the initial platform and development environment, eliminating the need for hard-to-find Big Data skills and ultimately allows the enterprise to focus on strategic initiatives and IP creation rather than platform operations.
  • 10. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Big Data Use Cases 1 2 3 Customer Insights / Behavior Data Warehouse Augmentation Risk Analysis & Fraud Detection
  • 11. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Customer Insight / Behavior Challenges Understand customer behavior through predictiveanalytics Solution Leverage Hadoop and ML techniques to build “population-based behavioral” clusters enabling personalisedcontent to be served up in certain real-time sequences BusinessOutcomes •Increase in sales conversion •Online engagementis personalised, as it is in store
  • 12. my.oracle.com/go/bigdata Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Data Source(s) Contexti Big Data Platform Data Consumer(s) Customer Insight / Behavior Semi-Structured Data Structured Data Pre-computed Web Content & Deals Raw / Enriched Data Sets (HDFS / MFS) Streaming Data Acquisition File-Based Data Acquisition RDBMS-Based Data Acquisition Data Ingestion Deep Analytics & Machine Learning Streaming Capability Serving Capability Batch Capability Online Store Customers
  • 13. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Data Warehouse Augmentation Challenges Reducelatency between data generation and availability Solution OffloadETL processing to Hadoop platform and support the ingestion of multi-structured data sets BusinessOutcomes •Access ofdata reduced from T+1,T+2 to real-time / intra-day •Reduce cost of ETL processing •More time now spent on analysingdata than data wrangling
  • 14. my.oracle.com/go/bigdata Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Data Warehouse Augmentation Data Source(s) Contexti Big Data Platform Data Consumer(s) Semi-Structured Data Unstructured Data Raw / Enriched Data Sets (HDFS / MFS) Streaming Data Acquisition File-Based Data Acquisition RDBMS-Based Data Acquisition Data Ingestion Extract Load Transform (ELT) and Data Preparation Processes Streaming Capability Serving Capability Batch Capability Users Structured Data Reporting, Search & Query RDBMS & MPP Platforms Pre-computed Views
  • 15. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Risk Analysis & Fraud Detection Challenges Reduce incidentsof fraud through more sophisticated detection and monitoring Solution Ingestedstructured and raw law data from multiple applications and combined data filtering from Pig/Hive with statistical modeling by R,whileexecuting CEP on streams of data BusinessOutcomes •Implementionof real-time trigger based analytics that provides early detection of fraud •“Schema on read” provided greater flexibility for analysis
  • 16. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Contexti Big Data Platform Risk Analysis & Fraud Detection Data Consumer(s) Data Source(s) Semi-Structured Data Unstructured Data Raw / Enriched Data Sets (HDFS / MFS) Streaming Data Acquisition File-Based Data Acquisition RDBMS-Based Data Acquisition Data Ingestion Streaming Capability Serving Capability Batch Capability Online Store Structured Data Data Access Provisioning API RDBMS & Analytics Platforms Raw Data (In-Memory) CEP / Stream Analytics Pre-computed Views Real-Time Incremental Views Fraud Systems Deep Analytics & Machine Learning
  • 17. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Common Operating Models
  • 18. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Common Operating Models Decentralised Centralised Federated In a decentralized services model, each business or function has its own analytics group, which enables and encourages rapid decision-making and execution. Pros: •Analytics needs aligned tobusiness functions •Close to business and customers needs Cons: •Limited strategic view •Duplication, redundancies and inability to standardise or leverage scale The centralised shared-services model exists outside organizational divisions or functions, in some cases externalto the organisation itself. Pros: •Standardised processes and methods •Independentviewpoints shared across the organisation Cons: •Perception that group lacks functional expertise •Ownership of IP when outsourced The federated shared-services model is a centralized model that rolls under an existing function or business unit and serves the entire organization. Pros: •Speedin execution & decision making •Pre-existing shared service processes and structure Cons: •Less transparent resource allocation •Focus on business function priorities
  • 19. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Building a Best Practice Analytics Capability Analytical Capability Techniques Questions Basic Provide static, historical view of business performance drawn on basic scorecard andstatic reports Queryand drill down Where is the problem? Adhoc reporting How many?How often? Where? Standardreporting What happened? Anticipatory Creates transparency into pastand future drivers, using systems and processes to perform a range of descriptive analytics Segmentation Analysis Whatare the unique drivers? Statistical Analysis Why is this happening? Sensitivity Analysis What if conditions change? Predictive Requires high-qualityintegrated data and complex mathematical capabilities and offers dynamic forward looking insights Optimisation What is the best that can happen? Simulation What would happen if …? Predictive Modelling Whatcould happen next?
  • 20. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Challenges to Face Hurdles between Pilot and Production
  • 21. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Pilot vsProduction Characteristics Pilot Characteristics Production Characteristics Funding Project-Based Project and BAU Funding Numberof Use Cases 2–3 use cases > 5 use cases Insights Demonstrated Actionable/ Operational Service Level No / Loose SLA (project-based) EnforcedSLAs, OLA BigData Capability •Batch •Serve •Batch •Serve •Stream (advanced) Resiliency/ DR No Mandatory Security Enabled Optional Mandatory Scale 1 Rack, <5 data sources Multiple Racks, >10 data sources Timing 3-6 months 6-9 months*
  • 22. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Is Your Big Data Pilot Ready for Production? Culture •Allows for trial and error, ability to fail •Understanding that data is an enterprise asset, benefit of being “data informed” Structure & Skills •Governance of data and its use •Decision on what skills to acquire/develop/buy(analyst, dev, data scientist, ops, engineering) •Funding Model (How will users/customers be charged?) Integration •Technologies in place to connect internal/external data, including unstructured data •Integration of “actionable insights” into operational processes
  • 23. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Technology Considerations
  • 24. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Technology Considerations •Business Strategy drives IT Strategy –Information Architecture •Future State Infrastructure –Scale out and up –Adding Big Data to existing infrastructure can be complex •Analytics –Embed in operational systems •Integration insight into existing systems and processes
  • 25. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata ActionableEvents Streaming Engine Data Reservoir Enterprise Data & Reporting Discovery Lab Actionable Information ActionableData Sets Input Events Execution Innovation Discovery Output Data Conceptual View StructuredEnterprise Data
  • 26. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Big Data Strategy BY INDUSTRY & LINE OF BUSINESS BIG DATA APPLICATIONS DISCOVERY BUSINESSANALYTICS BUSINESS ANALYTICS DATA RESERVOIR BIG DATAMANAGEMENT DATA WAREHOUSE SOURCES
  • 27. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Big Data Management System SOURCES DATA RESERVOIR DATA WAREHOUSE Oracle Database Oracle IndustryModels Oracle Advanced Analytics Oracle Spatial & Graph Big Data Appliance Apache Flume Oracle GoldenGate Oracle Event Processing Cloudera Hadoop Oracle NoSQL Oracle R Advanced Analytics for Hadoop Oracle R Distribution Oracle Database In-Memory, Multi-tenant Oracle Industry Models Oracle Advanced Analytics Oracle Spatial & Graph Exadata OracleGoldenGate Oracle EventProcessing Oracle DataIntegrator Oracle Big DataConnectors Oracle DataIntegrator ORACLE BIG DATA SQL
  • 28. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle R Enterprise Approach Data and statistical analysis are stored and runin- database Same R user experience & same R clients Embed in operational systems Complements Oracle Data MiningROpen Source
  • 29. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Closing Remarks
  • 30. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | my.oracle.com/go/bigdata Summary •Where to start? •Culture •Scope –Data Ownership –Data Governance –IM Strategy •Building capabilities •Technology Right Questions Right Use Cases Right Business Case