SlideShare a Scribd company logo
by Brian McKeiver
Co-Owner & Kentico MVP at BizStream
Convert more with
Marketing Automation
Myths
No one reads email
anymore
Automation is just
SPAM
Automation can be
impersonal
Automation is
difficult
Automation is too
expensive
Debunking Time
Email lives across all devices, it is unique
across channels, and allows for re-targeting
and finding new users.
89% of marketers said email was still their
primary channel for lead generation.
source: Forrester Research
More Debunking
Automation gives the ability to add more personal touches
Ready to Buy
Engaged
Interested
Too Expensive?
What’s the value of 1, 10, or
100 more conversions?
Most MA platforms average:
$2,000 per month or less
source: http://blog.capterra.com/2014-marketing-
automation-software-pricing-guide/
Don’t be THAT GUY
Avoid SPAM words:
Free, No Obligation, Buy Now!!
Avoid COMIC SANS
Take Unsubscribe Activity very serious
Pay attention to CAN-SPAM Act
What Matters for Success?
Easy to use
Integrated Solution
Training your team is crucial
When is it Time to Invest?
You own good content
There is a plan for that content
Organic leads are trickling in
Or you have a bunch of manual work
Easy Wins
“80% of your conversions come from
20% of your best pages.”
#1 ranked form on USA based websites:
Contact Us
source: Form Conversion Report 2014
Opt-In Subscribers
Opt In
automatically
Contact Us
Opt-In MA Process
This should be an easy task for your CMS.
Convert more by:
Automatically
growing your
subscribers
Full Example
The Result
Solicit Reviews
Sauder.com real world example
Provide an offer:
Free Shipping
on next purchase
Site visitors who interact
with both reviews and
customer q&a are 105%
more likely to purchase
while visiting, and spend
11% more than visitors who
don’t.
source: Bazaarvoice, Conversation Index
Solicit Reviews Show Reviews
Solicit Reviews MA Process
The Result
Personalized and
Targeted
email marketing
Utilizing an integrated solution
allows Sauder to show exact
images if each product purchased.
Purchase Optimization
EPS.SchoolSpecialty.com real world example
Personalized Solution
allows EPS to
Save effort
Subscription Based Purchase
Customers who purchased this online subscription needed to
have a record of the subscription start and end date. This was
a time consuming manual process.
Subscription
Based Purchase
MA Process
The Result
Reduces labor cost
and one less thing to
worry about.
Utilizing an automated solution
saves EPS customer service reps
time and effort.
Marketing Automation Ideas
Reactivation emails to win back customers
User Registration / Welcome campaigns
Thank you emails and purchase campaigns
Date specific triggered emails
Event pre / post follow up campaigns
More MA Ideas
Customer satisfaction surveys
Activity / Behavior triggered emails
Solicit product reviews
Solicit product recommendations from friends
Q&A
?
Brian McKeiver
Co-Owner, BizStream
Phone: (616) 481-1631
Email: bmckeiver@bizstream.com
@mcbeev
www.linkedin.com/in/brianmckeiver
www.mcbeev.com

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Convert More With Marketing Automation

Editor's Notes

  • #8: Easy to use, no code, drag and drop, re-use assets that exist. Tools like Kentico make MA easier to do. Integrated, allows for full personalization, not moving across two plus different systems to see what the lead did Training always required, people truly succeed when they feel comfortable
  • #9: Good content to power inbound And goals for the plan If you can’t whiteboard it, don’t think the system will for you If Marketing Automation is the Ferrari, Content is the gasoline that you fill it up with