Crm trilogy webinar day 1 sales with social listening
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Emtec is a Microsoft Dynamics CRM consulting firm that provides social listening capabilities. They demonstrated how Dynamics CRM social listening works by monitoring social media for brand and product keywords, analyzing sentiment as positive, negative or neutral, and presenting trends. Attendees learned how to configure social listening searches and access real-time sentiment analysis charts. They also discussed pricing options and how social listening can help organizations engage customers and improve marketing.
Crm trilogy webinar day 1 sales with social listening
- 1. Demystify Microsoft Dynamics CRM - Sales with Social Listening Tuesday June 24th , 2014
- 2. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Agenda About Emtec, Inc. Dynamics CRM Road Map of Innovation Social Listening Overview Demo How Can you Take Advantage of Dynamics Social Listening? Q & A 2
- 4. Emtec Around the World US Locations • Radnor, PA (HQ) • Atlanta, GA • Chicago, IL • Dayton, OH • Jacksonville, FL • Herndon, VA • Minneapolis, MN • Oakbrook, IL • St. Louis, MO Global Offices • Toronto, Canada • Ottawa, Canada • Pune, India • Bangalore, India Emtec: ‘Big enough to do the work, small enough to care’ 4 Emtec Services at a Glance • Emtec has completed more than 1,100 Package Application engagements, including: • 186 Microsoft Dynamics and more than 255 projects • 200+ Oracle clients with more than 415 engagements • 206 EPM / Hyperion & OBIEE clients and 323 engagements • Emtec is a premier provider of SaaS and Emerging technologies market, including 51 Salesforce Clients with more than 75 engagements • Emtec has performed more than 6.3M hours of application development and maintenance work ranging from Business Analysis to Product Development • Emtec has served more than 565 Infrastructure services clients where we have: • Deployed more than 1.85M servers, personal computers, tablets and mobile devices • Installed more than 925 Exabyte of storage Triaged more than 30,000 L1 support incidents • Service management solutions for more than 125 clients Emtec Quick Facts Serving clients for over 46 years Our consultants have an average of 14 years of experience ~45% have advanced certifications 12 locations, including 6 development centers 73% of our PMs, Architects and Consultants have prior experience with Tier 1 consultancies Over 650 full-time professionals $200 M IT Services Provider Voted one of the Top 100 Places to Work by Crain’s Chicago in 2012 Regularly compete & win against larger IT service providers Microsoft Practice • Dynamics CRM • Dynamics ERP (GP & AX) • SharePoint • .NET Development • Integrations • Business Intelligence • SQL Server (SSRS, SSIS, SSAS) • Infrastructure • Business Analysis • Project Management
- 5. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Emtec Microsoft Dynamics CRM Practice • Success – we have implemented over 300 successful projects and bring a wealth of real world experience to each engagement. • Global Delivery Capabilities – we provide multiple delivery model options ranging from all on-shore to an on-shore / off-shore combination. Our off-shore resources are also certified professionals in Dynamics CRM, Salesforce, SharePoint, .NET, and data migration/integration tools and technologies. • ISO 9001:2008 certified – demonstrates our focus on quality management • Gartner/AMR Certified in Financial Services & Professional Services 5
- 6. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Emtec Microsoft Dynamics CRM Practice • Holistic approach – ensures higher ROI on our engagements • On-Premise or Cloud – our client base ranges from small CRM online projects to large multi-year, multi- division, on premise implementations • Depth – our practice consists of 15 certified professionals, including some seasoned consultants with experience dating back to Dynamics CRM 1.0 • Breadth – our practice brings complex CRM implementation experience project management, configuration, process analysis, server architecture, .NET customization, business intelligence, integrations 6
- 7. Dynamics CRM Road Map of Innovation
- 8. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Dynamics CRM Road Map of Innovation 8
- 10. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Listen and Analyze 10
- 11. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Monitor and Respond 11
- 12. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. How It Works •Configure keyword searches of your brands & products •Scours social network posts –Twitter –Facebook –Blogs –YouTube •Analyzes keywords & phases in their native language •Assesses each post as positive, negative or neutral •Presents sentiment & post volume (buzz) trends in easy-to-read charts 12
- 13. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Sentiment Engine 13
- 14. DEMO
- 15. How Can you Take Advantage of Dynamics Social Listening?
- 16. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Pricing 16
- 17. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. For More Information •http://www.microsoft.com/en-us/dynamics/crm-social.aspx •Or search for: Dynamics Social Listening Get Started –Free 30-Minute Trial 17
- 18. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Coming later this year 18
- 19. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. How to Connect with Emtec, Inc. John Szuberla: 312-216-4915 [email protected] www.emtecinc.com Gary Christiansen: 312-216-4950 [email protected] www.emtecinc.com 19
- 20. Q & A
- 21. Thank you for attending!