The document provides information about Computer Systems Servicing (CSS) NCII. It begins by explaining how CSS NCII upgraded and expanded upon the previous Computer Hardware Servicing (CHS) NCII qualification. The document then outlines the key differences between CHS NCII and CSS NCII, noting the expanded modules and competencies covered in CSS NCII. It proceeds to discuss occupational safety and health policies and procedures for computer system servicing, listing 12 specific safety guidelines to follow.