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Culture ShockBMK Lakshminarayanan
If culture isn’t the first part of explaining DevOps,
you’ve missed the point
-John Willis
Responsibility of DevOps is to enable the Business; DevOps is culture change, you cannot directly change
culture but the behaviours; change in behaviour becomes culture.
• Production outage is always operations team issue
• Logging Issue vs Fixing Issues
• What is the charge code?
• My resource is key resource and is always busy
• I will do when time permits
• I do not trust
• It is always their fault
• Why I need to change?
• I know how to do my work
• My work important than yours
• Threat, if I automate I might not get $$$
What is wrong with my culture?
A culture is defined as the organisation’s pattern of
response to the problems and opportunities it encounters.
- Ron Westrum
High-Performance
When you put great people together they do great
things.
- Jody Mulkey
High-Performance
Considering your ability to have a greater impact on an
organisation beyond your own job title
High-Performance
Understanding that your job is more than a job, and
that you work more than a mere checklist
Attitude for Learning
Ego is force field
of learning
Generalizing Specialist
Robert A. Heinlein said it best: "A human being should be able to change a diaper,
plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet,
balance accounts, build a wall, set a bone, comfort the dying, take orders, give
orders, cooperate, act alone, solve equations, analyze a new problem, pitch
manure, program a computer, cook a tasty meal, fight efficiently, die gallantly.
Specialization is for insects."
- See more at:
http://www.agilemodeling.com/essays/generalizingSpecialists.htm#sthash.gQtNyFwO.dpuf
Culture Change
Starts with you

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Culture shock DevOps meetup Wellington 27 Sep 2016

  • 2. If culture isn’t the first part of explaining DevOps, you’ve missed the point -John Willis Responsibility of DevOps is to enable the Business; DevOps is culture change, you cannot directly change culture but the behaviours; change in behaviour becomes culture.
  • 3. • Production outage is always operations team issue • Logging Issue vs Fixing Issues • What is the charge code? • My resource is key resource and is always busy • I will do when time permits • I do not trust • It is always their fault • Why I need to change? • I know how to do my work • My work important than yours • Threat, if I automate I might not get $$$
  • 4. What is wrong with my culture? A culture is defined as the organisation’s pattern of response to the problems and opportunities it encounters. - Ron Westrum
  • 5. High-Performance When you put great people together they do great things. - Jody Mulkey
  • 6. High-Performance Considering your ability to have a greater impact on an organisation beyond your own job title
  • 7. High-Performance Understanding that your job is more than a job, and that you work more than a mere checklist
  • 8. Attitude for Learning Ego is force field of learning
  • 9. Generalizing Specialist Robert A. Heinlein said it best: "A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects." - See more at: http://www.agilemodeling.com/essays/generalizingSpecialists.htm#sthash.gQtNyFwO.dpuf