Customer case study by ashutosh parida, dgm (c&it), sail
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This document summarizes SAIL's implementation of SAP ERP across its various plants and divisions. It discusses how SAIL transitioned from manual and legacy IT systems to implementing SAP ERP modules like SD, MM, FICO, CRM, BI, APO and XI. Key challenges in the implementation included user resistance to change and synchronization of the data center build-up and network implementation with the SAP rollout. SAIL addressed these through change management programs and a trained trainer approach. The SAP implementation has provided business benefits like advanced business analytics, easier process changes and improved customer service through centralized CRM. Recommendations for future implementations include integrating production and marketing modules, focusing on master data quality and a big
Customer case study by ashutosh parida, dgm (c&it), sail
- 1. Spotlight Presented by Ashutosh Parida, DGM(C&IT), SAIL
- 2. There's a little bit of SAIL in everybody's life SAIL is India's largest steel producing company Turnover of Rs.43,337 crore in the year 2015-16 SAIL is among the seven Maharatnas of the country's Central Public Sector Enterprises SAIL has five integrated steel plants BSP, DSP,RSP,BSL,ISP and three special plants ASP,SSP,VISL and one subsidiary MEL in different parts of the country. Central Marketing Organization-CMO, is the centralised marketing arm of SAIL CMO has an all India presence through 42 branches, 85 delivery points, 3 ports CMO is responsible for 95% of SAIL’s turnover.
- 3. SAIL: embracing technology to do business Last 40 years Technology at forefront at SAIL From the early ‘50s, systems were entirely manual till ‘ late 70’s Prior to SAP-ERP, each unit operated on home grown legacy IT systems In 2007 SAP-ERP implemented in Bhilai Steel Plant SAP-ERP implemented in BSL, DSP, CMO and RSP between 2008 and 2012 In CMO – SAP has been implemented. SD, MM, FICO, CRM, BI, APO, XI,EP modules are in use since 2011 & 2012 Main Data Center at Kolkata and DR site at Chennai Hardware – HP server & storage – RX8640 & 3-PAR Network – Primary - BSNL MPLS connection and Secondary – Reliance MPLS. Point-to- point connection between DC &DR
- 4. SAP ERP implementation at SAIL Business consultant appointed through tendering process As-Is study conducted to identify scope of implementation and existing deficiencies RFP for IP prepared based on AS-IS study and SAP’s recommendations of implementation partners IP appointed through limited tendering process AS-IS converted to TO-BE Business Blue print through intensive workshops with business core team and business users in all disciplines Configuration and development done jointly by SAIL-CMO Core team and IP Rigorous 3 stage testing on developed solution –unit testing, integration testing and user acceptance testing Detailed training of 570 users across the country In-depth training to 70 power users to be used in train-the-trainer model Change management programs conducted across the country to reduce resistance to changeover from legacy to SAP-ERP Go-live coordinated with data center, disaster recovery center and network go-live SD, MM and FI module implemented in phase 1 BI, APO and CRM modules implemented in phase 2
- 5. Key challenges and how did SAIL address them? Non acceptance of best practices resulting high level of Customization User resistance towards change Synchronization of Data Centre Build-up, WAN implementation, SAP implementation together
- 6. Change management strategy Change management programs across the country highlighting benefits of ERP Deployed change agent at every location Followed trained the trainer approach for module training Provided exposure and module wise/process wise training to users
- 7. Integrated System leads to highest level of accuracy and real time information Business benefits post the ERP implementation at SAIL Customer requirements identified through customer visits recorded centrally through CRM system along-with analytics Advanced business analytics Any process change or business communication can be implemented easily Customers’ enquiry and tracking of the same Effective Usage of manpower Automated final account preparation
- 8. Recommendations for future SAP implementees Implement Production and Marketing together Give major importance to master data and cutover data preparation and correction Minimise customisation by convincing management to adopt business process re-engineering and best practices as per SAP Allocate more time for user training Follow Big Bang approach and roll out solution at all locations simultaneously
- 9. Thank You