KEYNOTE Dear CMO, This Is What Your
Digital Marketing Team With
You Knew (and a CMO's unfiltered reply)
Fern Canning
CEO
KYNA
SYDNEY, AUSTRALIA ~ AUGUST 13 - 14, 2025
DIGIMARCONAUSTRALIA.COM | #DigiMarConAustralia
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
•
•
•
•
•
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
• Translate the brief into a business problem. Restate the
brief in terms of the business outcome, target audience,
constraints, and agreed trade-offs.
•
• Offer a safe win and a smart bet. Present one solid, low-
risk plan and one bold, high-upside test, both tied to clear
KPIs.
• Turn results into momentum. Hold short post-campaign
debriefs to agree on what to scale, what to stop, and how
to apply learnings.
• Reporting numbers without meaning . Vanity metrics with
no link to revenue, cost, or risk.
• Starting with tools, not problems. Tech pitches without a
business use case, ROI, or integration path.
• Dropping last-minute “urgent” asks. Bypassing guardrails
and creating avoidable rework.
• Focusing on tiny optimisations while ignoring the big
strategic levers. Spending time tweaking low-impact details
like button colours, minor targeting shifts, or micro-copy
when the bigger drivers of performance (strategy, creative
quality, offer, audience fit) haven’t been addressed.
•
•
•
•
•
•
•
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
I
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna
Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna

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Dear CMO, This Is What Your Digital Marketing Team With You Knew - Fern Canning, Kyna

  • 1. KEYNOTE Dear CMO, This Is What Your Digital Marketing Team With You Knew (and a CMO's unfiltered reply) Fern Canning CEO KYNA SYDNEY, AUSTRALIA ~ AUGUST 13 - 14, 2025 DIGIMARCONAUSTRALIA.COM | #DigiMarConAustralia
  • 23. • Translate the brief into a business problem. Restate the brief in terms of the business outcome, target audience, constraints, and agreed trade-offs. • • Offer a safe win and a smart bet. Present one solid, low- risk plan and one bold, high-upside test, both tied to clear KPIs. • Turn results into momentum. Hold short post-campaign debriefs to agree on what to scale, what to stop, and how to apply learnings. • Reporting numbers without meaning . Vanity metrics with no link to revenue, cost, or risk. • Starting with tools, not problems. Tech pitches without a business use case, ROI, or integration path. • Dropping last-minute “urgent” asks. Bypassing guardrails and creating avoidable rework. • Focusing on tiny optimisations while ignoring the big strategic levers. Spending time tweaking low-impact details like button colours, minor targeting shifts, or micro-copy when the bigger drivers of performance (strategy, creative quality, offer, audience fit) haven’t been addressed.
  • 26. I