Delivering UC Flexibility
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This document discusses consuming unified communications through delivery models like hosted or on-premise deployments. It summarizes InterCall and POSTcti's offerings around unified communications consulting, deployment, integration, and managed services. Key solutions discussed include hosted or on-premise Lync with unified desktop capabilities, audio/video/web conferencing, contact centers, mobility options, and partnerships with vendors like Microsoft, Cisco, Polycom, and Plantronics.
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Delivering UC Flexibility
- 2. Hosting Consuming Unified Communications - Deployment 1. Delivery Models 2. Line of Business Integration
- 3. splitunified Integrated user experience unified messaging instant messaging multimedia conferencing enriched telephony & mobility presence voice mailemail telephony mobile phone audio conference instant messaging web conference video conference Integrated Unified Communications Integrated UC Line of Business Integration
- 4. Founded: Revenue: Headquarters: Employees: Locations: Corporate Overview 4 West Corporation is a leading provider of technology-driven, voice- oriented solutions, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial services, technology and healthcare. 1986 $2.38 billion (2009) Omaha, NE Approx. 33,400 44 OUR COMPANY COMPANY STRUCTURE west West Corporation POSTcti
- 5. Conferencing & Collaboration Web Conferencing Proprietary solution: โข InterCall Unified Meetingยฎ Strategic partnerships: โข Microsoftยฎ Office Live Meeting 2007 โข Cisco WebExโข solutions: โข Cisco WebEx Meeting Center โข Cisco WebEx Event Centerยฎ โข Cisco WebEx Training Center โข Cisco WebEx Support Center โข IBMยฎ LotusLive: Meetings and Events โข Adobeยฎ Acrobatยฎ Connectโข Pro Video Conferencing Full and reservationless video โข ISDN, IP and satellite bridging โข Video-to-web streaming โข Reservationless connection platform โข Managed services โข Room rental โข Equipment sales Audio Conferencing โข Reservationless: globally deployed VoIP backbone โข Events: 10,000+ large events every month โข 70% of Fortune 1000 trust for their important announcements Streaming โข Best-of-breed service โข Proprietary platform โข Support for variety of events
- 6. 66 Global Market Leader - >$1.2b InterCall is currently the #1 and largest conferencing service provider in virtually every major market around the globe. Source: Wainhouse Research, 2010 market positions
- 7. Go to Market
- 8. POSTcti โ Preferred One Stop Technologies POSTcti Overview Specialist Microsoft Unified Communications deployment practice (OCS R1,R2 and Lync) >200 deployments OCS >10 deployments Lync Leading SI specialising in OCS integration Acquired by InterCall Jan 2011 Strategic Microsoft Partner โข Microsoft Voice Specialist Gold Partner โ UK โข Unified Communications Partner Advisory Council, โข Microsoft UC developer program 2007 & 2010 โข Exchange/OCS W14 (2010) Tech Readiness Program โข Microsoft LYNC Eco System Partner โข Worldwide Microsoft Partner Awards 2009 Finalists โข Worldwide Microsoft Partner Awards 2010 Finalists โข EMEA Public Sector Advisory Board โข Microsoft Partner Preference Program โ (Commercial Other Strategic Partnerships Partnership and certified consulting Cisco Nortel Mitel Intel Polycom Plantronics Unified Desktop โข Multi-tenanted OCS R2 โ Enterprise โข Dedicated Lync โ Enterprise Rich Presence File Transfer Archiving Instant Messaging Peer to Peer Voice P2P Video Audio Conferencing Web Conference Team Call Delegation Group Chat Federation Desktop Sharing Enterprise VOIP Web Access Response Group Remote Call Control Professional Services โข Plan - Assess & Consult โข Enable - Design and Deploy โข Operate - Service & Support
- 9. POST CTI Confidential UNIFIED COMMUNICATIONS DELIVERY AND CONSUMPTION Design . Deploy . Train . Maintain | | | | | | |
- 10. POST CTI Confidential Deployment Options Available: โข On-Premise Lync deployments (inc. Fully managed service options from InterCall/POSTcti) โข Hosted Lync (Unified Desktop from InterCall/POSTcti in the cloud) โข Managed Services โข Hybrid (Unified Desktop โ some on-prem/some hosted in the cloud) โข All enterprise features and functionality supported: โ PBX integration โ SIP/Gateway โ Video Integration โ Direct Endpoint Registration/ Meet In the Middle โ Endpoints- headsets and handset all leading manufacturers โ Line of Business Application Integrations โ Call recording solution for Lync โข Pre-Sales Technical Consultancy options from Microsoft via InterCall/POSTcti โ Business Value Planning Services (BVPS) & Exchange Deployment Planning Services (EDPS) accredited for EA packaged service days
- 11. POST CTI Confidential Carrier VoIP Unified Communications Hosted Communications SIP Connectivity PSTN Breakout PBX Integration SIP Endpoints Managed broadband 4.5
- 12. POST CTI Confidential โUnified Desktop from POSTcti is a further demonstration of their ability to deliver leading edge innovation to customers ... this time from the Cloud.โ โข Steve Tassell โ UC Product Marketing Manager Microsoft Corporation, March 2010
- 13. POST CTI Confidential A Selection of our Clients A Selection of Our Unified Communications Customers and Partners
- 14. POST CTI Confidential โISV Partners and key vendor relations allow us to extend the capability of Microsoft Lyncโ
- 15. POST CTI Confidential PSTN Enterprise deploying UC TDM PBX/IP-PBX & Voicemail UC infrastructure โข โDrop inโ installation โข Interconnects UC to legacy PBX and PSTN โข Only users on UC are routed to OCS โข Analog device ports available โข Supports โfax aroundโ Standard SIP devices can connect to all other gateway endpoints All devices can also be routed to/from an ISP or ITSP via IP IP Network SIP Trunk to ITSP SIP/WiFi Clients Network Equipment Technologies Analog phones Analog fax machine SIP devices can be โPresence-enabledโ with SmartSIP
- 16. POST CTI Confidential Copyright ยฉ 2011 Avistar Communications Corporation | 16 Key Avistar Value Adds: โข Scalable deployments of Microsoft Lync video on Citrix XenDesktop and XenApp โข Integrates tightly with existing Microsoft Lync deployments โข Enterprise class manageability with centralized bandwidth management and systems administration โข Interoperates directly with all open standards-based systems and legacy H.323 room systems โข Multiparty continuous presence individualized viewing layouts โข Individual participant streams adapted to each userโs bandwidth and endpoint device capabilities instead of least common denominator โข Instant, ad-hoc, presence-based multiparty calling โข HD up to 720P / 30 frames per second โข All software solution on industry standard platforms โ easily scales on virtual machines with no added server licensing costs Avistar C3 Integratorโข for Citrix Avistar C3 Unifiedโข - Enabling Microsoft Lync within a VDI Environment
- 17. POST CTI Confidential Lync 2010 / OCS R2 IP / TDM PBX Video Gateway Cellular Phone Fully Automated Real Time Dashboard Query Tool Real Time Alerts MINDcti PhonEX ONE Reduce costs, improve employee productivity and network efficiency โข Microsoft ISV Partner โ Lync and OCS r2 approved solution โขCentral solution to report on multiple data sources โ Lync, legacy PBXโs, Gateways, Video, Mobile phones โข Justify ROI on Lync through costing reports โข Report on usage trends: โขLync vs. Legacy PBX โขIM vs. Voice โข Reduce organisations comms costs โ 15% Fixed line, 20% + on mobile โYou canโt manage what you canโt measure !โ
- 18. POST CTI Confidential โข Next Generation contact centre solution โข Fully featured, multi-modal (voice, IM, webchat, email, SMS), contact centre solution โข Simple integration with existing systems. Plug-in modules built with Microsoftโs .NET Framework allow us to tap into your CRM or ERP systems, web services, inventory databases, scheduling and workforce management tools โข Native to the Microsoft Lync Server 2010 โข Browser-based agent and supervisor consoles, Intuitive application like Lync client reducing the handle time while increasing first call resolution
- 19. POST CTI Confidential Solutions that Work Together in Your Day in the Lifeโฆ Enterprise Voice Unified Conferencing Mobility Federation Instant Messaging Single Identity Recording and Streaming HDX (SIP) RPX OTX Immersive Telepresence Microsoft Lyncโข with Polycom CX5000 Personal Telepresence CX Phones Polycom Solutions
- 21. POST CTI Confidential Plantronics Simply Smarter Solutions-optimising the final connection โข Plantronics offers the most complete families of corded and wireless products for UC. โข The final connection is the most important link in the chain, user experience is critical to project success. โข Plantronics solutions ensure the audio experience is optimized, regardless of where professionals are working, accelerating implementation and user adoption Exceptional Audio Quality & Comfort Minimal Support Impact
- 22. POST CTI Confidential NHS East of England A doctor can log in and searches for a specialist On the right hand side it shows a list on contacts whom he has worked with in the past. These can be added or deleted to manually as well as being added every time a new contact is made From here they go into an IM conversation where they can click the โshareโ button which will start CWA desktop sharing session
- 23. POST CTI Confidential Tremendous Microsoft endorsement of POSTcti for delivering Lync as a hosted cloud-based trial: Microsoft UK Homepage: http://www.microsoft.co.uk http://www.microsoft.com/uc/en/gb/try- it.aspx
- 24. POST CTI Confidential CALL TO ACTION: Register here for your free (no obligation) trial of Lync Server 2010 from POSTcti, with Unified Messaging on Microsoft Exchange Server 2010: https://register.lynctrial.com/ USE REGISTRATION CODE: UCExpo