Deployment guide series ibm tivoli composite application manager for web resources v6.2 sg247485

Front cover

Deployment Guide Series: IBM
Tivoli Composite Application
Manager for Web Resources V6.2

Manage Web application server
resource performance

Extensive deployment and
usage scenarios

Solution development
guide included

Budi Darmawan
Andri Firtiyan
Ronaldo Pires

ibm.com/redbooks

International Technical Support Organization

Deployment Guide Series: ITCAM for Web
Resources V6.2

January 2008

SG24-7485-00

Note: Before using this information and the product it supports, read the information in
“Notices” on page vii.

First Edition (January 2008)

This edition applies to Version 6, Release 2, Modification 0 of IBM Tivoli Composite Application
Manager for Web Resources (product number 5724-S32).

© Copyright International Business Machines Corporation 2008. All rights reserved.
Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP
Schedule Contract with IBM Corp.

Contents

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
The team that wrote this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Become a published author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Comments welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Part 1. Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 1. Solution introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.1 Application server monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.2 ITCAM for Web Resources features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.3 ITCAM for Web Resources value propositions . . . . . . . . . . . . . . . . . . . . . . 5
1.4 Architecture and interconnection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.4.1 J2EE and WebSphere data collectors . . . . . . . . . . . . . . . . . . . . . . . . 6
1.4.2 Tivoli Enterprise Monitoring Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 2. Solution environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.1 Hardware prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.2 Software prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.2.1 WebSphere agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.2.2 J2EE agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.2.3 Web server agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.3 Sizing consideration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.4 Typical deployment environments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.4.1 Demonstration or proof of concept . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.4.2 Small and medium environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.4.3 Large and very large environment . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Chapter 3. Project planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.1 Required skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.2 Solution description and assumptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.3 Task breakdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.3.1 Project kick off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.3.2 Environment preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.3.3 IBM Tivoli Monitoring setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.3.4 Application support files installation . . . . . . . . . . . . . . . . . . . . . . . . . 28
3.3.5 Agents and data collectors setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

© Copyright IBM Corp. 2008. All rights reserved. iii

3.3.6 Customizing the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.3.7 Demonstrating the solution and skill transfer . . . . . . . . . . . . . . . . . . 29

Part 2. Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Chapter 4. Installation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.1 Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4.2 Installing application support files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4.3 Installing the Tivoli Enterprise Monitoring Agent . . . . . . . . . . . . . . . . . . . . 44
4.4 Installing the data collector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
4.4.1 Setting up the application server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
4.4.2 Installing the base data collector version 6.1 . . . . . . . . . . . . . . . . . . 54
4.4.3 Applying Fix Pack 1 and interim Fix 4 . . . . . . . . . . . . . . . . . . . . . . . . 61
4.4.4 Configuring data collectors in the application servers . . . . . . . . . . . . 62
4.5 Verifying the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Chapter 5. Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
5.1 Usage scenario overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
5.2 Using the workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
5.3 Defining application health and baseline. . . . . . . . . . . . . . . . . . . . . . . . . . 84
5.4 Working with situations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Chapter 6. Troubleshooting hints and tips . . . . . . . . . . . . . . . . . . . . . . . . 101
6.1 IBM Tivoli Monitoring logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
6.2 ITCAM for Web Resources logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Part 3. Appendixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Appendix A. The Trader application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Application components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Front-end J2EE Web application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Back end implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Back end J2EE server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Installation procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Initial setup for the demonstration server . . . . . . . . . . . . . . . . . . . . . . . . . 114
DB2 database creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
WebSphere server installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
WebSphere client installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Appendix B. Sample statement of work . . . . . . . . . . . . . . . . . . . . . . . . . . 117
ITCAM for Web Resources implementation service. . . . . . . . . . . . . . . . . . . . 118
Executive summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Solution description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

iv Deployment Guide Series: ITCAM for Web Resources V6.2

Business partner responsibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Client responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Staffing estimate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Project schedule and milestones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Testing methodology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Deliverables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Completion criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Appendix C. Additional material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Using the Web material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
System requirements for downloading the Web material . . . . . . . . . . . . . 122
How to use the Web material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Abbreviations and acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
IBM Redbooks publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Other publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Online resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
How to get IBM Redbooks publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Help from IBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Contents v

vi Deployment Guide Series: ITCAM for Web Resources V6.2

Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in other countries. Consult
your local IBM representative for information on the products and services currently available in your area.
Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product, program, or service that
does not infringe any IBM intellectual property right may be used instead. However, it is the user's
responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document.
The furnishing of this document does not give you any license to these patents. You can send license
inquiries, in writing, to:
IBM Director of Licensing, IBM Corporation, North Castle Drive, Armonk, NY 10504-1785 U.S.A.

The following paragraph does not apply to the United Kingdom or any other country where such
provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION
PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer
of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in new editions of the publication. IBM may
make improvements and/or changes in the product(s) and/or the program(s) described in this publication at
any time without notice.

Any references in this information to non-IBM Web sites are provided for convenience only and do not in any
manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the
materials for this IBM product and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.

Information concerning non-IBM products was obtained from the suppliers of those products, their published
announcements or other publicly available sources. IBM has not tested those products and cannot confirm
the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on
the capabilities of non-IBM products should be addressed to the suppliers of those products.

This information contains examples of data and reports used in daily business operations. To illustrate them
as completely as possible, the examples include the names of individuals, companies, brands, and products.
All of these names are fictitious and any similarity to the names and addresses used by an actual business
enterprise is entirely coincidental.

COPYRIGHT LICENSE:

This information contains sample application programs in source language, which illustrate programming
techniques on various operating platforms. You may copy, modify, and distribute these sample programs in
any form without payment to IBM, for the purposes of developing, using, marketing or distributing application
programs conforming to the application programming interface for the operating platform for which the
sample programs are written. These examples have not been thoroughly tested under all conditions. IBM,
therefore, cannot guarantee or imply reliability, serviceability, or function of these programs.

© Copyright IBM Corp. 2008. All rights reserved. vii

Trademarks
The following terms are trademarks of the International Business Machines Corporation in the United States,
other countries, or both:

Redbooks (logo) ® IBM® System x™
developerWorks® IMS™ System z™
z/OS® MVS™ Tivoli Enterprise™
AIX® Netcool® Tivoli®
CICS® OMEGAMON® WebSphere®
DB2 Universal Database™ Redbooks® Workplace™
DB2® System p™

The following terms are trademarks of other companies:

SAP NetWeaver, SAP, and SAP logos are trademarks or registered trademarks of SAP AG in Germany and
in several other countries.

Oracle, JD Edwards, PeopleSoft, Siebel, and TopLink are registered trademarks of Oracle Corporation
and/or its affiliates.

EJB, Java, Java Naming and Directory Interface, JDBC, JDK, JMX, JSP, JVM, J2EE, J2SE, Solaris, Sun,
Sun Java, and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States,
other countries, or both.

Microsoft, Windows Server, Windows, and the Windows logo are trademarks of Microsoft Corporation in the
United States, other countries, or both.

Intel, Itanium, Intel logo, Intel Inside logo, and Intel Centrino logo are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

viii Deployment Guide Series: ITCAM for Web Resources V6.2

Preface

This book is written as part of the deployment guide series. It provides a
step-by-step guide for deploying IBM® Tivoli® Composite Application Manager
(ITCAM) for Web Resources V6.2. This deployment guide will help an IBM
Business Partner or service person plan and perform the deployment of the
product.

The discussion on ITCAM for Web Resources describes product architecture and
components, planning and sizing considerations, and guidelines on setting up
service engagements.

Although the information is highly relevant for larger deployment engagements, it
is also suitable for a small deployment system. The extensive deployment and
usage scenarios can also help you demonstrate the product.

The team that wrote this book
This book was produced by a team of specialists from around the world working
at the International Technical Support Organization, Austin Center, Texas.

Budi Darmawan is a Project Leader at the International Technical Support
Organization, Austin Center. He writes extensively and teaches IBM classes
worldwide on all areas of systems management, primarily application
management, business service management, and workload scheduling. Before
joining the ITSO in 1999, Budi worked in IBM Indonesia as a lead implementor
and solution architect. His current interests are J2EE™ and service-oriented
architecture (SOA) application management, z/OS® integration, and business
service management.

Andri Firtiyan is a Solution Architect at Software Lab Services based in IBM
Indonesia. He has 11 years experience in IT. He holds a Master’s degree in
Computer Science from the University of Indonesia. He was involved in the first
SOA Offering Roadmap project in the ASEAN region. He is an IBM Certified SOA
Solution Designer. His current focus is Tivoli Best Practice, Tivoli Business
Automation, and SOA.

Ronaldo Pires is an IBM IT Specialist. He joined IBM in 2004 and has been
working on Global Technology Services Delivery in São Paulo, Brazil, supporting
the systems management infrastructure for IBM outsourcing customers. His skills
include IBM Tivoli Framework , IBM Tivoli Monitoring, IBM Tivoli Storage

© Copyright IBM Corp. 2008. All rights reserved. ix

Manager, IBM Tivoli Identity Manager, Altiris Client Management Suite, BMC
Control-M for z/OS, and BMC Control-D for z/OS. He holds a Bachelor’s degree
in Mathematics from Faculdade de Filosofia Ciências e Letras de Santo André.
He is Tivoli Certified Consultant for Tivoli Storage Manager and IBM Certified
Deployment Professional for Tivoli Monitoring V5.1.2.

Thanks to the following people for their contributions to this project:

Dorothy Wu
IBM developerWorks®, Silicon Valley Lab

Terry Copeland
IBM Software Group

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x Deployment Guide Series: ITCAM for Web Resources V6.2

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Preface xi

xii Deployment Guide Series: ITCAM for Web Resources V6.2

Part 1

Part 1 Planning
This part discusses planning information for deploying IBM Tivoli Composite
Application Manager (ITCAM) for Web Resources V6.2.

© Copyright IBM Corp. 2008. All rights reserved. 1

2 Deployment Guide Series: ITCAM for Web Resources V6.2

1

Chapter 1. Solution introduction
This chapter introduces the solution based on IBM Tivoli Composite Application
Manager (ITCAM) for Web Resources V6.2. This chapter includes the following
topics:
“Application server monitoring” on page 4
“ITCAM for Web Resources features” on page 4
“ITCAM for Web Resources value propositions” on page 5
“Architecture and interconnection” on page 5


1.1 Application server monitoring
Businesses are relying more on a Web-based application environment. This
environment is based on J2EE application servers that serve Web browser
requests or Web services’ requests. J2EE application servers are monolithic
Java™ Virtual Machines (JVM™) that have limited performance management
function. Typical interfaces for performance management of J2EE servers are
Performance Monitoring Infrastructure (PMI) and Java Management eXtension
(JMX™).

Performance management of Web-based applications covers:
J2EE application server resource analysis and understanding CPU and
memory usage of an application server related to its activities, such as
request rate and active processing.
J2EE application individual performance with applications that are deployed
in J2EE servers. These applications are not typically understood by users.
Their performance must be monitored to pinpoint potential resource
problems.
Web server sessions and error statistics to identify the request mix and
statistics for the Web servers. This helps understand access pattern of the
static part of the Web site.

1.2 ITCAM for Web Resources features
ITCAM for Web Resources V6.2 allows simple monitoring of a Web application’s
resources, including Web servers, WebSphere® servers, and other J2EE
application servers. It proactively monitors health and availability of Web servers,
application servers, and J2EE applications. J2EE application problems are
viewed in context of the application so you can quickly drill down for problem
determination. This allows for a quick identification and potentially fixing the
problem before it impacts the users.

ITCAM for Web Resources can dynamically monitor the threshold. This also
allows to set a baseline threshold for a normal behavior of the application. The
set baseline allows fewer situations to be fired as the settings are set from the
application itself.

With the IBM Tivoli Monitoring integrated environment, ITCAM for Web
Resources allows correlation of situations from various resources with
automated actions and expert advice. This provides a quicker resolution of
problems and reduces event storms.


ITCAM for Web Resources uses Tivoli Enterprise Portal as its primary interface.
This allows a common user interface for data and events integration with other
Tivoli Enterprise Portal-based solutions from IBM Tivoli Composite Application
Manager, IBM Tivoli Monitoring, and IBM Tivoli OMEGAMON® to provide
comprehensive management of business applications.

1.3 ITCAM for Web Resources value propositions
ITCAM for Web Resources provides the following business values:
Increased operational efficiency:
– Training is minimized as the product does not require programming
expertise.
– Solution is highly scalable and helps manage large environments.
– Automated troubleshooting helps deliver fast time-to-resolution.
– Achieve rapid return on investment.
– Product deploys quickly and easily.
– Heterogeneous environments support manages a complex mix of tools.
Improved customer satisfaction:
– Developing application and service problems are detected before they
result in brownouts and blackouts.
– Enhance service visibility.
– Operators can discern the service and business-level impact of events.
– Users gain cross-platform visibility and impact analysis capabilities
needed to prioritize responses and improve service availability.
– Real time status of an application’s health.

1.4 Architecture and interconnection
ITCAM for Web Resources monitors the applications’ performance for J2EE
application servers. It collects performance metric using a data collector and
forwards the information by using the IBM Tivoli Monitoring V6.1 infrastructure.

Chapter 1. Solution introduction 5

The application servers run the data collector, which is a collecting agent that
runs in the application server and sends monitoring information, using Tivoli
Enterprise Monitoring Agent, to the Tivoli Enterprise Monitoring Server. These
data collectors operate independently of each other. Figure 1-1 shows the overall
architecture of ITCAM for Web Resources.

I
Tivoli Enterprise
Monitoring Agent

Tivoli Enterprise
Management Server
Application servers with and
Data collectors Tivoli Enterprise
Portal Server

Figure 1-1 ITCAM for Web Resources architecture

The product consists of two main parts: the data collectors and the Tivoli
Enterprise Monitoring Agents. A data collector agent runs on each monitored
J2EE application servers and communicates with the Tivoli Enterprise Monitoring
Agent. The Tivoli Enterprise Monitoring Agent sends the performance
information to Tivoli Enterprise Monitoring Server for display on Tivoli Enterprise
Portal.

1.4.1 J2EE and WebSphere data collectors
The data collectors run inside the application servers. They use native system
services. They are tailored for particular environments where they are executed.


Data collectors are configured as a multi-threaded process. They consist of the
following agents:
Command agent:
The command agent collects requests from other components for information
about EJB™ invocations, database connection pools, thread pools, stack
traces, memory analyses, and heap dumps.
Event agent:
The event agent provides data to the publish servers according to polling
frequencies. This data includes system initialization data, application
request-level data, and application method-level data.
Collector process:
The collector provides the monitoring data for Tivoli Enterprise™ Portal. It
collects WebSphere Application Server and other J2EE application server
performance metrics. This component communicates with Tivoli Enterprise
Monitoring Agent using a TCP/IP port.

The data collectors send probes into the application servers to analyze the
applications’ performance. The probes collect monitoring data and feed it to
transport routines for Tivoli Enterprise Monitoring Agent. This relieves the
processing burden of ITCAM for Web Resources from the application servers as
much as possible. The data collectors and probes are not designed to analyze or
interpret data. They collect and route such data to Tivoli Enterprise Monitoring
Agent.

The data sources used by the ITCAM for Web Resources data collector are:
JVMTI garbage collection data, method trace, stack trace, CPU time, and
heap dump.
jJMX system resources.
PMI system resources (WebSphere only).
OS services, platform CPU, and its environment.
Byte Code Instrumentation (BCI) for some classes.

Chapter 1. Solution introduction 7

The data collector in the J2EE server runs as a custom service called am.
Figure 1-2 shows the WebSphere data collector structure.

WebSphere

JVMTI JMX PMI

Custom Service
BCI
am

KYN
Tivoli Enterprise
To TEMS
Monitoring Agent

Figure 1-2 Data collector structure

1.4.2 Tivoli Enterprise Monitoring Agent
The ITCAM for Web Resources Tivoli Enterprise Monitoring Agent forwards
information to the Tivoli Enterprise Monitoring Server for monitoring the use of
Tivoli Enterprise Portal. For monitoring Web servers, you can also use Tivoli
Enterprise Monitoring Agent for Web Servers. You do not need a data collector to
monitor Web servers.


2

Chapter 2. Solution environment
This chapter discusses the required environment for implementing ITCAM for
Web Resources V6.2. The topics are:
“Hardware prerequisites” on page 10
“Software prerequisites” on page 11
“Sizing consideration” on page 14
“Typical deployment environments” on page 20


2.1 Hardware prerequisites
The hardware requirement for ITCAM for Web Resources relates to the
requirement of IBM Tivoli Monitoring V6.1. For IBM Tivoli Monitoring servers,
such as Tivoli Enterprise Monitoring Server or Tivoli Enterprise Portal Server, the
recommended processor speeds are at minimum of 1 GHz for RISC
architectures and 2 GHz for Intel® architectures. A single processor is suitable
when the components are installed on separate computers.

Table 2-1 lists the memory and disk requirements for IBM Tivoli Monitoring
servers.

Table 2-1 IBM Tivoli Monitoring memory and disk requirements
Component Memory requirementa Disk space requirement

Hub monitoring server 70 MB - 100 MB 650 MB

Remote monitoring server 100 MB - 300 MB 250 MB

Tivoli Enterprise Portal 100 MB - 300 MB 800 MB
server

Tivoli Enterprise Portal 150 MB - 300 MB 150 MB
client

Tivoli data warehouse 2 GB - 8 GB Must be calculatedb

Warehouse proxy agent 50 MB - 100 MB 150 MB

Summarization and 150 MB - 300 MB 150 MB
pruning agent
a. Memory requirement is range based on the processing needs. The low end is for
around 100-200 monitoring agents, while the high end is for around 500-1000
monitoring agents.
b. The data size of Tivoli Data Warehouse depends on the size of data for each
attribute groups. For each attribute groups, you need the number of detailed
records per day, the data size per record, and the aggregation policy. See the
Tivoli Monitoring Information Center at:
http://publib.boulder.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.
itm.doc/itm_install65.htm#estimate

The hardware requirement for IBM Tivoli Monitoring servers is discussed in detail
at:
http://publib.boulder.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.i
tm.doc/itm_install61.htm#hardware


For more information about configuring IBM Tivoli Monitoring servers, see
Deployment Guide Series: IBM Tivoli Monitoring 6.1, SG24-7188.

Specifically for ITCAM for Web Resources, the agents have additional
requirements for memory and disk spaces. These additional requirements are on
top of any existing hardware requirement for the supported monitored
environment. These monitored environments are listed in section 2.2, “Software
prerequisites” on page 11. Table 2-2 lists the minimum and recommended
memory and disk requirements.

Table 2-2 Requirements
Resource Additional memory Additional disk Additional disk
space space
(monitoring agent) (data collector)

WebSphere agent 128 MB 100 MB 330 MB

J2EE agent 512 MB 512 MB 1 GB

Web server agent - 100 MB -

For the most up-to-date prerequisites, see the following Information Centers:
For WebSphere agents:
http://publib.boulder.ibm.com/tividd/td/ITCAMWRWAS/prereq62/en_US/HT
ML/itcam6.html
For J2EE agents:
http://publib.boulder.ibm.com/tividd/td/ITCAMWRJ2/prereq62/en_US/HTM
L/itcam6.html
For Web server agents:
http://publib.boulder.ibm.com/tividd/td/ITCAMWRWServers/prereq62/en_
US/HTML/itcam6.html

2.2 Software prerequisites
ITCAM for Web Resources V6.2 requires the implementation of IBM Tivoli
Monitoring V6.1 with Fix Pack 5 or later. Additional software requirements for
ITCAM for Web Resources V6.2 are discussed in the following sections:
Section 2.2.1, “WebSphere agent” on page 12
Section 2.2.2, “J2EE agents” on page 12
Section 2.2.3, “Web server agents” on page 13

Chapter 2. Solution environment 11

2.2.1 WebSphere agent
The WebSphere agent is supported on the following operating systems:
Windows® 2000 Server and Advanced Server with Service Pack 4 or later
Windows Server® 2003 Standard, Enterprise, and Data Center editions
AIX® 5.2 or 5.3
Solaris™ 8, Solaris 9 cluster, and Solaris 10
HP-UX 11.iv1 32-bit on PA-RISC platform
HP-UX 11.iv2 (32–bit and 64-bit) on PA-RISC and Itanium®
RHEL 4.0 and 5.0 on System x™, System p™, and System z™
SLES 9 and SLES 10 on System x, System p, and System z

Note: For operating system specific requirement and WebSphere levels, see
the prerequisites page at:
http://publib.boulder.ibm.com/tividd/td/ITCAMWRWAS/prereq62/en_US/HT
ML/itcam6.html

The supported WebSphere software levels are:
WebSphere Application Server 5.1.0 and 5.1.1.14 with JDK™ 1.4.2_7, Base
and Network Deployment versions
WebSphere Application Server 6.0.x Base and Network Deployment version
(all except 6.0.0.1)
WebSphere Application Server 6.1 Base and Network Deployment version;
verbose class loading is only supported in version 6.1.0.1 or later
WebSphere Application Server Community Edition 1.0 (only with Windows
2003 Server SP1)
WebSphere Portal Server 5.1.x
WebSphere Portal Server 6.x
WebSphere Process Server 6.0 and 6.0.1
Workplace™ Collaboration Services Mail Server 2.6.x (only the Mail Server
component of this application server is monitored, in Windows and AIX
platforms)
WebSphere Enterprise Service Bus 6.0.1

2.2.2 J2EE agents
The J2EE agents are supported on the following operating systems:
Windows 2000 Server and Advanced Server with Service Pack 4 or later
Windows Server 2003 Standard, Enterprise, and Data Center editions


AIX 5.2 or 5.3
Solaris 8, Solaris 9 cluster, and Solaris 10
HP-UX 11.iv1 32-bit on PA-RISC platform
HP-UX 11.iv2 (32-bit and 64-bit) on PA-RISC and Itanium
RHEL 4.0 and 5.0 on System x and System p
SLES 9 and SLES 10 on System x and System p

Note: For operating system specific requirements and J2EE application
server levels and Java Runtime Environment versions, see the prerequisites
page at:
http://publib.boulder.ibm.com/tividd/td/ITCAMWRJ2/prereq62/en_US/HTM
L/itcam6.html

The following J2EE container servers are supported:
SAP® NetWeaver 04 SR1
Oracle® 9i Application Server R2 (9.0.3) - 32–bit only
Oracle 10i Application Server R2 (10.1.2) - 32–bit only
J2SE™ (standalone Java applications)
WebLogic Server 8.1 SP5 (32-bit only)
WebLogic Server 9.1 (64-bit support for only AMD64 and EM64/T)
JBoss Application Server 3.2.7
JBoss Application Server 4.0.3 SP1
TomCat 5.0.28
TomCat 5.5.12

2.2.3 Web server agents
The combination of the supported Web servers are:
Apache Web Server 2.2, on the following operating systems:
– Windows Server 2003 (Standard)
– AIX 5.2 and 5.3 (32-bit and 64-bit)
– Solaris 9 and 10 (32-bit and 64-bit)
– HP-UX 11iv1 (32-bit and 64-bit) for PA-RISC and Itanium 2 only
– Linux® on System x: RHEL 4.0 update 3 and later
– Linux on System x: SLES 9
Microsoft® Internet Information Server Web Server 6.0 on Windows Server
2003 (Standard) SP1
Sun™ Java™ System Web Server 6.1 on the following operating systems:
– Windows Server 2003 (Standard)
– AIX 5.2 (32-bit and 64-bit)
– Solaris 9 (32-bit and 64-bit) must apply SP6 on the Web server


– HP-UX 11iv1 (32-bit and 64-bit), only for PA-RISC and Itanium 2

2.3 Sizing consideration
The size for data warehouse tables for ITCAM for Web Resources V6.2 is
explained in Appendix A of the agent installation guide manuals. We provide
those sizes in Table 2-3 for easy reference.

Table 2-3 Historical data sizing information for WebSphere agents
Table name Object name Size Recording frequency
in
bytes

KYNPREV WebSphere Agent 616 1 record for each product event. These records
Events are written when problems occur.

KYNAPSST Application Server 968 1 record per interval per server instance
Status

KYNLOGANAL Log Analysis 1068 1 record per interval for each entry written into the
application server log stream or file

KYNAPSRV Application Server 772 1 record per interval per application server

KYNCONTNR EJB Containers 880 1 record per interval per application server, plus 1
record per interval per EJB container

KYNEJB Enterprise Java Beans 1040 1 record per interval for each EJB method

KYNCNTROP Container Object Pools 812 1 record per interval per application server, plus 1

KYNAPP Web applications 1060 1 record per interval per Web application

KYNSERVLT Servlets and JSPs 1320 1 record per interval per servlet

KYNTRANS Container Transactions 812 1 record per interval per application server plus 1

KYNCACHE Dynamic Cache 588 1 record per cache per cycle

KYNCACHT Dynamic Cache 952 1 record per cache template per cycle
Templates

KYNJ2C J2C Connection Pools 972 1 record per J2EE connection pool per cycle

KYNSERVS Servlet Sessions 1064 1 record per servlet session per interval

KYNTHRDP Thread Pools 864 1 record per thread pool per interval


in
bytes

KYNWLMCL Workload Management 592 1 record per Workload Management (WLM) client
Client per interval

KYNWLMSR Workload Management 632 1 record per WLM server per interval
Server

KYNGCACT Garbage Collection 732 1 record per interval per application server
Analysis

KYNGCAF Allocation Failure 616 1 record per interval for each allocation failure
block

KYNGCCYC Garbage Collection 656 1 record per garbage-collection cycle per interval
Cycle

KYNREQUEST Request Analysis 1468 1 record per interval for each workload in each
application server

KYNREQSEL Selected Request 1240 1 record per interval for each workload
degradation in each application server

KYNDATAS Datasources 1156 1 record per interval per data source in each
application server

KYNJMSSUM JMS Summary 852 1 record per interval per MQ queue in each
application server

KYNREQHIS Request times and 976 1 record per interval per WebSphere Application
rates Server

KYNDBCONP DB Connection Pools 1096 1 record per datasource per interval plus 1 record
per application server per interval

KYNDCMSG Data Collector (DC) 1388 1 record per each entry written into DC log
Messages - message file
WebSphere

KYNDCSSTK Distribution and 1032 1 record per DCS stack per interval plus 1 record
Consistency Services per application server per interval
(DCS) Stack

KYNHAMGMT High Availability 724 1 record per application server per interval
Manager

KYNWEBSGW Web Services Gateway 968 1 record per Web Services Gateway per interval
plus 1 record per application server per interval


in
bytes

KYNWEBSVC Web Services 1004 1 record per Web Service per interval plus 1
record per application server per interval

KYNALARMM Alarm Manager 980 1 record per Work Manager per interval plus 1

KYNSCHED Scheduler 1000 1 record per Scheduler per interval plus 1 record
per application server per interval

KYNCLICOM Client Communications 1220 1 record per application server per interval

KYNDURSUB Durable Subscriptions 1504 1 record per Durable Subscription per interval

KYNMECOM Messaging Engine 1004 1 record per application server per interval
Communications

KYNMSGENG Messaging Engines 972 1 record per Messaging Engine per interval plus 1

KYNMSGQUE Queue 1040 1 record per Queue per interval

KYNSVCOMEL Service Component 1752 1 record per Service Component Element per
Elements interval plus 1 record per application server per
interval

KYNSVCCOMP Service Components 704 1 record per Service Component plus 1 record
per application server

KYNTOPICSP Topic Spaces 1288 1 record per Topic Space per interval

KYNWMQCL WMQ Client Link 988 1 record per application server per interval
Communications

KYNWMQLINK WMQ Link 1004 1 record per application server per interval
Communications

KYNWPMSV Workplace Mail Service 776 1 record per application server per interval

KYNWPMQM Workplace Mail 712 1 record per Mail Queue per interval
Queues

KYNWPMIP Workplace Mail 720 1 record per protocol (IMAP/POP) per interval
IMAP/POP

KYNWPTALS Portal Summary 760 1 record per application server per interval

KYNWPPAGE Portal Page Summary 832 1 record per Portal Page per interval plus 1 record
per application server


in
bytes

KYNWPLETS Portlet Summary 836 1 record per portlet per interval plus 1 record per
application server

KYNAPHLTH Application Health 1008 1 record per interval per application for each
Status application server

KYNAPMONCF Application Monitoring n/a Not historical table
Configuration

KYNRQMONCF Requests Monitoring n/a Not historical table
Configuration

KYNBASELN Baseline n/a Not historical table

Table 2-4 shows the sizing list for J2EE agents.

Table 2-4 Historical data sizing information for J2EE agent

KYJAPHLTH Application Health 1008 1 record per interval per application for each
Status application server

KYJAPMONCF Application Monitoring n/a Not historical table
Configuration

KYJAPSRV Application Server - 764 1 record per interval per application server
J2EE

KYJAPSST Application Server 968 1 record per interval per server instance
Status - J2EE

KYJBASELN Baseline n/a Not historical table

KYJDATAS Datasources - J2EE 1284 1 record per interval per data source in each
application server

KYJDCMSG DC Message - J2EE 1388 1 record per each entry written into DC log
message file.

KYJEJB Enterprise Java Bean 1020 1 record per JSR77 EJB module per interval plus
Modules - J2EE 1 record per application server

KYJGCACT Garbage Collection 736 1 record per interval per application server
Analysis - J2EE

KYJGCAF Allocation Failure - 744 1 record per interval for each allocation failure
J2EE block



KYJGCCYC Garbage Collection 784 1 record per garbage collection cycle per interval
Cycle - J2EE

KYJJCACP JCA Connection Pools - 1016 1 record per JSR77 JCA resource per interval
J2EE plus 1 record per application server

KYJJDKJVM JDK - JVM 1732 1 record per interval for each application server

KYJJDKMEM JDK - Memory 724 1 record per interval for each application server

KYJJDKOS JDK - Operation 1484 1 record per interval for each application server
System

KYJJDKTHR JDK - Threading 1224 1 record per interval for each application server

KYJJMSSUM JMS Summary - J2EE 960 1 record per interval per MQ queue in each
application server

KYJJTARES JTA Resources - J2EE 960 1 record per JSR 77 JTA Resource per interval
plus 1 record per application server

KYJLOGANAL Log Analysis - J2EE 1068 1 record per interval for each entry written into the
application server log stream or file

KYJPREV J2EE Agent Events 704 1 record for each product event. These records
are written when problems occur.

KYJREQHIS Request times and 976 1 record per interval per J2EE server
rates - J2EE

KYJREQSEL Selected Request - 1368 1 record per interval for each workload
J2EE degradation in each application server

KYJREQUEST Request Analysis - 1184 1 record per interval for each workload in each
J2EE application server

KYJRQMONCF Requests Monitoring n/a Not historical table
Configuration

KYJSDBCON DB Connection Pools - 972 1 record per DB connection pool per interval plus
NetWeaver 1 record per application server

KYJSEJB Enterprise Java Bean 1152 1 record per EJB per interval plus 1 record per
Service - NetWeaver application server

KYJSERVLT Servlets and JSPs - 972 1 record per interval per servlet
J2EE

KYJSJTASUM JTA Summary - 708 1 record per application server per interval
NetWeaver



KYJSWEBCNT Web Container - 716 1 record per application server per interval
NetWeaver

KYJWEBAPP Web applications - 836 1 record per interval per Web application
J2EE

KYJWLCCPL J2EE Connector 884 1 record per J2C connection pool per interval plus
Connection Pools - 1 record per application server
WebLogic

KYJWLDBCON JDBC™ Connection 900 1 record per JDBC connection pool per interval
Pools - WebLogic plus 1 record per application server

KYJWLEJB Enterprise Java Beans 1176 1 record per EJB per interval plus 1 record per
- WebLogic EJB component, plus 1 record per application
server

KYJWLEJBC Enterprise Java Bean 968 1 record per EJB component per interval plus 1
Components - record per application server
WebLogic

KYJWLJMSS JMS Sessions - 1088 1 record per JMS session per interval plus 1
WebLogic record per application server

KYJWLJTA Java Transaction 900 1 record per application server per interval
Service - WebLogic

KYJWLSRVLT Servlets and JSPs - 1628 1 record per Servlet or JSP™ per interval plus 1
WebLogic record per Web Application, plus 1 record per
application server

KYJWLWEBAP Web Applications - 1296 1 record per Web Application per interval plus 1
WebLogic record per application server

Table 2-5 lists the sizing list for Web server agents.

Table 2-5 Historical data sizing information for Web server agent

KHTAWEBSR Apache Web server 1056 1 per interval per server

KHTAWEBST Apache Web sites 984 1 per interval per site

KHTEVNT Web Servers Agent 616 Depends on messages count from Tivoli
Events Enterprise Monitoring Agent (TEMA)

KHTIWEBSR Web server 928 1 per interval per server

KHTIWEBST Web sites 1528 1 per interval per site



KHTSWEBSR Sun Web server 2704 1 per interval per server

KHTSWEBST Sun Web sites 1168 1 per interval per site

KHTWSRS Web Servers status 1028 1 per interval

2.4 Typical deployment environments
This section discusses deployment considerations for ITCAM for Web Resources
V6.2. These considerations are related to the structure of IBM Tivoli Monitoring
servers and the connection for ITCAM for Web Resources agents that connect to
Tivoli Enterprise Monitoring Server. See also Deployment Guide Series: IBM
Tivoli Monitoring 6.1, SG24-7188.

We also discuss the following scenarios:
Section 2.4.1, “Demonstration or proof of concept” on page 20
Section 2.4.2, “Small and medium environment” on page 21
Section 2.4.3, “Large and very large environment” on page 22

2.4.1 Demonstration or proof of concept
The demonstration or proof of concept deployment focuses on speed for bringing
the system up and showing the functions. It does not consider performance and
load of the servers nor system reliability. A typical configuration is shown in
Figure 2-1 on page 21.


DB2 Data Warehouse
Monitoring Server
Portal Server
Warehouse Proxy
Sumarization and Pruning

TEMA TEMA TEMA TEMA

Figure 2-1 Demonstration or proof of concept

The configuration in Figure 2-1 consists of:
A single server running DB2® Universal Database™ for Tivoli Data
Warehouse and Tivoli Enterprise Portal Server database, End-user Response
Time Dashboard agent, Tivoli Enterprise Monitoring Server, Tivoli Enterprise
Portal Server, and Warehouse Proxy. The Summarization and Pruning agent
is not configured because the system is not around for a long period of time.
Various agents, such Tivoli Enterprise Monitoring Agent (TEMA), running on
application server machines to monitor application server performance.

2.4.2 Small and medium environment
A small and medium scale environment accommodates a larger number of
agents with consideration on system performance. This environment has more
specialization for the servers and allows load balance to remote Tivoli Enterprise
Monitoring Server. This environment is applicable for one to five sites with less
than 1000 monitored clients. A typical configuration is shown in Figure 2-2 on
page 22. Each remote Tivoli Enterprise Monitoring Server is capable of handling
up to 1000 agents. A client can run multiple agents.


DB2 (for Portal Server) DB2 Data Warehouse
Hub Monitoring Server Warehouse Proxy
Portal Server Sumarization and Pruning

Remote Remote Remote
TEMS TEMS TEMS

TEMA TEMA TEMA
TEMA TEMA TEMA

TEMA TEMA TEMA

Figure 2-2 Small and medium environment

The small and medium environment shown in Figure 2-2 includes:
A specialized hub Tivoli Enterprise Monitoring Server and Tivoli Enterprise
Portal Server.
A separate machine for handling Tivoli Data Warehouse with Warehouse
Proxy, Summarization and Pruning Agent.
Remote Tivoli Enterprise Monitoring Server handling agent communication
from different sites, instead of directly from the hub Tivoli Enterprise
Monitoring Server.

2.4.3 Large and very large environment
For a larger environment, redundancy and performance are critical. This design
includes multiple levels of Tivoli Enterprise Monitoring Server structure with
failover capability. All major central functions are running on separate servers
with their required redundancy. Figure 2-3 on page 23 shows an example of a
large system deployment.


DB2 Portal Warehouse Proxy
database Server Sumarization and Pruning

Failover
Hub Monitoring Servers

Remote Remote Remote
TEMS TEMS TEMS

TEMA TEMA TEMA
TEMA TEMA TEMA

TEMA TEMA TEMA

Figure 2-3 Large system deployment

In Figure 2-3, the configuration includes:
Separate servers for:
– Tivoli Data Warehouse database
– Hub Tivoli Enterprise Monitoring Server (2 servers)
– Tivoli Enterprise Portal Server
– Warehouse proxy and Summarization and Pruning agent
Separate remote Tivoli Enterprise Monitoring Server for each site.


3

Chapter 3. Project planning
This chapter discusses project planning information to help you deploy ITCAM for
Web Resources V6.2. The topics are:
“Required skills” on page 26
“Solution description and assumptions” on page 26
“Task breakdown” on page 27


3.1 Required skills
To implement ITCAM for Web Resources V6.2, you need the following
prerequisite skills:
IBM Tivoli Monitoring architecture
WebSphere or other J2EE application server skill
Application environments
Database skill
Networking and Web transaction
Working with Tivoli Enterprise Portal

Apart from the above requirements, you need to know the ITCAM for Web
Resources V6.2 itself. This includes the following topics:
Using workspaces
Configuring the data collector
Navigating ITCAM for Web Resources workspaces

3.2 Solution description and assumptions
The solution monitors servers and application server performance. First establish
a monitoring methodology by using a series of planning session with the
customer. In these sessions, address the following items:
The applications or IT services to be included in the implementation, which
server hosts those applications, the location of these servers, and what
connectivity options are available.
The Web servers and application servers software level and the user ID for
accessing them.
The applications running on the application servers.

Based on the above requirements from the customer, you can start developing
the solution configuration and implementation methods. The configuration
involved defines where to put critical components, such as Tivoli Enterprise
Monitoring Server and Tivoli Enterprise Portal Server. The implementation
method includes deployment of the agents and data collectors.

You can perform only a sub-set of the identified final configuration. The complete
configuration is up to the customer to implement. You must predetermine the
initial subset to implement the final configuration.


3.3 Task breakdown
The detailed tasks for ITCAM for Web Resources implementation is divided into
the sections:
Section 3.3.1, “Project kick off” on page 27
Section 3.3.2, “Environment preparation” on page 27
Section 3.3.3, “IBM Tivoli Monitoring setup” on page 27
Section 3.3.4, “Application support files installation” on page 28
Section 3.3.5, “Agents and data collectors setup” on page 28
Section 3.3.6, “Customizing the product” on page 29
Section 3.3.7, “Demonstrating the solution and skill transfer” on page 29

3.3.1 Project kick off
The start of the project is a critical task that allows all participant to be identified.
This initiation allows roles and responsibilities to be presented and a generic
project plan to be laid out.

The kick off is also an important milestone to promote the project to the
customer’s user base and generate interest for the project.

3.3.2 Environment preparation
The initial environment preparation has the following objectives:
Installing and preparing the new server machines with the appropriate
operating system and network connectivity. This applies to machines that run
Tivoli Enterprise Monitoring Server, Tivoli Data Warehouse, and other
servers.
Identifying machines on which Tivoli Enterprise Monitoring Agent is installed.
This includes tabulating their IP addresses, host name, owner, access to the
machine, and other relevant information
Collecting installation media and required software for the installation.

Depending on the size of the implementation and the readiness of the
environment, this task can take several hours or several days.

3.3.3 IBM Tivoli Monitoring setup
After the environment preparation is done, you can install IBM Tivoli Monitoring
V6.1. This includes installing DB2 Universal Database V8.2 for Tivoli Enterprise
Portal Server and possibly Tivoli Data Warehouse.

Chapter 3. Project planning 27

For IBM Tivoli Monitoring, you must install the following components:
Tivoli Enterprise Monitoring Server
Tivoli Enterprise Portal Server
Warehouse Proxy
Summarization and Pruning Agent (not needed for demonstration or proof of
concept installation)

For more information, see Deployment Guide Series: IBM Tivoli Monitoring 6.1,
SG24-7188.

3.3.4 Application support files installation
Before ITCAM for Web Resources components is installed, you must install the
application support files on Tivoli Enterprise Monitoring Server, Tivoli Enterprise
Portal desktop client, and Tivoli Enterprise Portal Server machines.

Depending on the configuration of the IBM Tivoli Monitoring environment, you
might need to install these files on one or more machines. During installation, you
must restart Tivoli Enterprise Monitoring Server and Tivoli Enterprise Portal
Server. You should schedule for minimal interruption of the operation.

See section 4.2, “Installing application support files” on page 35 for more
information. You must install the application support files before the agent.

3.3.5 Agents and data collectors setup
Install the monitoring agents for ITCAM for Web Resources on the appropriate
machines. This deployment must be done with the least interruption to the
application running on these servers. See section 4.3, “Installing the Tivoli
Enterprise Monitoring Agent” on page 44 for more information.

Data collector installation and configuration must be performed on the J2EE
application server. This requires modification on the application server
environment and a restart of the application server. This process is potentially
disruptive to the application processing and must be scheduled accordingly. See
section 4.4, “Installing the data collector” on page 53 for more information.

Depending on the environment, the following are a few ideas on installing Tivoli
Enterprise Monitoring Agent:
Installation with an existing software distribution mechanism, such as IBM
Tivoli Configuration Manager.


Remote deployment of agent using the operating system agent that is already
installed.
Or, if there is no other option, you can also run the GUI installation wizard on
the machine.

3.3.6 Customizing the product
For ITCAM for Web Resources, the workspaces have been provided with
adequate function to start monitoring the servers. The customization includes
defining an application performance baseline as the base for generating events.
Additional situations might also be defined to provide more specific event-based
monitoring using ITCAM for Web Resources.

3.3.7 Demonstrating the solution and skill transfer
After completing the customization and with the solution in place, you can
demonstrate the result to the customer. This demonstration can signify your
completion milestone. You must also perform skill transfer so that the customer’s
personnel can operate and maintain the solution on a day-to-day basis. This is an
important task that ensures smooth hand over of the overall project.

A sample demonstration of the product usage is described in Chapter 5,
“Scenarios” on page 77.

Chapter 3. Project planning 29

Part 2

Part 2 Deployment
This part describes scenarios related to the actual deployment and usage of
ITCAM for Web Resources V6.2.


4

Chapter 4. Installation and
configuration
This chapter provides step-by-step instructions for installing ITCAM for Web
Resources V6.2. It consists of the following sections:
“Installation overview” on page 34
“Installing application support files” on page 35
“Installing the data collector” on page 53


4.1 Installation overview
ITCAM for Web Resources is a solution that is based on the IBM Tivoli
Monitoring V6.1 platform. It monitors and manages applications running on
commonly available application servers and Web servers. The application server
platforms include IBM WebSphere, WebLogic, SAP, Oracle, JBoss, Tomcat,
J2SE, and WebSphere Application Server Community Edition. The supported
Web servers are Microsoft IIS, SUN, and Apache Web Servers.

As discussed in section 1.4, “Architecture and interconnection” on page 5, the
product consists of the data collector and the Tivoli Enterprise Monitoring Agent
that connect to the Tivoli Enterprise Monitoring Server. The installation process
consists of:
Section 4.2, “Installing application support files” on page 35 is a prerequisite
for using the agents. The Tivoli Enterprise Monitoring Server and Tivoli
Enterprise Portal Server need the information about the agent to be
pre-populated.
Section 4.3, “Installing the Tivoli Enterprise Monitoring Agent” on page 44
discusses the installation of Tivoli Enterprise Monitoring Agent for
WebSphere.
Section 4.4, “Installing the data collector” on page 53 describes the
necessary installation process for the data collector. This data collector is the
same code for both IBM Tivoli Composite Application Manager for
WebSphere and ITCAM for Web Resources.

Note: The installation media contains the Netcool® ASM agent. This is an
optional component that you can use to integrate with the Micromuse Netcool
solution. Our installation process does not cover this component.

For more information about IBM Tivoli Monitoring, see Deployment Guide Series:
IBM Tivoli Monitoring V6.1, SG24-7188. It is a step-by-step deployment guide for
IBM Tivoli Monitoring V6.1 which covers small to large environments and
discusses best practices for a deployment plan.

Figure 4-1 on page 35 shows our sample deployment environment. We have the
application server node on srv177 and the IBM Tivoli Monitoring server in
srv178. In this configuration, all the IBM Tivoli Monitoring components are
running on the same machine, which is best suited for a demonstration or proof
of concept environment.


srv177 srv178
WebSphere Application Server Tivoli Enterprise Monitoring Server
ITCAM for Web Resource data collector Tivoli Enterprise Portal Server
ITCAM for Web Resource WebSphere TEMA Tivoli Enterprise Portal

Figure 4-1 Sample deployment environment

4.2 Installing application support files
This section describes the installation of the application support files for Tivoli
Enterprise Monitoring Agent for WebSphere on a Windows platform. Before you
view data collected by monitoring agents, you must install and enable application
support for the agents. The application support files provide agent-specific
information for workspaces, helps, situations, template, and other data.

All monitoring agents require that application support are configured on all
instances of the following infrastructure components:
Tivoli Enterprise Monitoring Server (both hub and remote monitoring servers)
Tivoli Enterprise Portal Server
Tivoli Enterprise Portal Desktop Client

You must first install application support files on Tivoli Enterprise Monitoring
Server, Tivoli Enterprise Portal Server, and Tivoli Enterprise Portal desktop
client. You must acquire the appropriate IBM Tivoli Monitoring environment
information, including the host names and communication protocols for the
appropriate components listed above.

In our sample deployment environment, we have a single server running Tivoli
Enterprise Monitoring Server, Tivoli Enterprise Portal, and Tivoli Enterprise
Portal Server.

Note: We assume that IBM Tivoli Monitoring server has been installed
properly. The monitoring server will be stopped during this process. You can
also use the launchpad to install the application support files.

The steps are:
1. Stop the Tivoli Enterprise Monitoring Server, or the installation process
automatically stops the Tivoli Enterprise Monitoring Server.
2. Run setup.exe from the Windows subdirectory of the installation media.

Chapter 4. Installation and configuration 35

3. Click Next on the Welcome window.
4. ITCAM for Web Resources requires a specific version of IBM GSKit and IBM
Java. Verify if the required versions of IBM GSKit and IBM JAVA are installed
and click Next, as shown in Figure 4-2.

Figure 4-2 Install prerequisites

5. Click Accept on the software license agreement.
6. In the Select Features window (Figure 4-3 on page 37), uncheck Tivoli
Enterprise Monitoring Agents because you are not installing the agent on this
server, just the application support files, expand and check Tivoli Enterprise
Monitoring Server, Tivoli Enterprise Portal Server, and Tivoli Enterprise Portal
Desktop Client. Click Next.


Figure 4-3 Select features

7. The agent deployment windows opens as shown in Figure 4-4 on page 38.
IBM Tivoli Monitoring provides the ability to deploy resource monitoring
across your environment from the monitoring server. Assuming you already
have the Operating System monitoring agent on the server, you can remotely
deploy and configure monitoring agents. Put a check for Monitoring Agent for
WebSphere to add the agent to the deployment depot and click Next.


Figure 4-4 Agent deployment dialog


8. After the application support files installation is complete, a configuration
window is displayed with all the components you just selected for
configuration. Click Next as shown in Figure 4-5.

Figure 4-5 Configuration options


9. The Tivoli Enterprise Portal configuration starts. Select the host name of the
machine where Tivoli Enterprise Portal Server resides. Click Next as shown
in Figure 4-6.

Figure 4-6 Tivoli Enterprise Portal Server host name

10.The next steps configure application support files for Tivoli Enterprise
Monitoring Server:
a. Ensure the communication protocol to Tivoli Enterprise Monitoring Server
are correct and click OK, as shown in Figure 4-7 on page 41.


Figure 4-7 Tivoli Enterprise Monitoring Server communication protocol

b. Set the parameters for the communication protocol. For the IP.PIPE:
protocol, provide the host name and port of the Tivoli Enterprise
Monitoring Server. Click OK as shown in Figure 4-8.

Figure 4-8 Tivoli Enterprise Monitoring Server IP.PIPE parameters

c. Specify the location of the monitoring server as shown in Figure 4-9 on
page 42 and click OK.


Figure 4-9 Selecting Tivoli Enterprise Monitoring Server

d. Select the application support file to add. The Tivoli Enterprise Monitoring
Server windows opens. This window lists the application support
packages that you selected in Step 7. Click OK to begin configuring Tivoli
Enterprise Monitoring Server using the SQL files listed on this window, as
shown in Figure 4-10.

Figure 4-10 Selecting application support to be added

e. Figure 4-11 shows that the application support addition has been
completed with return code of 0. Click Next.

Figure 4-11 Application support addition complete


11.The next steps configure the agent defaults connection to the Tivoli
Enterprise Monitoring Server:
a. Specify the default communication protocol for the agent to communicate
with Tivoli Enterprise Monitoring Server and click OK, as shown in
Figure 4-12.

Figure 4-12 Communication protocol defaults

b. Define the communications parameters between the agents and Tivoli
Enterprise Monitoring Server and click OK, as shown in Figure 4-13.

Figure 4-13 Communication defaults for IP.PIPE


12.Figure 4-14 shows that the installation has been completed. Click Finish.

Figure 4-14 Installation finished

4.3 Installing the Tivoli Enterprise Monitoring Agent
You must install the ITCAM for Web Resources Tivoli Enterprise Monitoring
Agent to facilitate communication from the data collector to the Tivoli Enterprise
Monitoring Server. The Tivoli Enterprise Monitoring Agent installation is not
required for the data collector machine, but we highly recommend installing the
Tivoli Enterprise Monitoring Agent on the same machine as the data collector to
ensure display clarity in Tivoli Enterprise Portal.

The installation for Tivoli Enterprise Monitoring Agent is using the same wizard
as the application support files in section 4.2, “Installing application support files”
on page 35.

The Tivoli Enterprise Monitoring Agent for ITCAM for Web Resources uses the
same product code as IBM Tivoli Composite Application Manager for
WebSphere or IBM Tivoli Composite Application Manager for J2EE. Therefore,
an installation of ITCAM for Web Resources removes the previous IBM Tivoli
Composite Application Manager for WebSphere Tivoli Enterprise Monitoring


Agent or IBM Tivoli Composite Application Manager for J2EE Tivoli Enterprise
Monitoring Agent.
1. Run setup.exe from the WINDOWS sub directory of the installation media.
2. Click Next on the Welcome window as shown in Figure 4-15.

Figure 4-15 Welcome dialog


3. Accept the product prerequisite as shown in Figure 4-16 and click Next.

Figure 4-16 Installation requirements


4. ITCAM for Web Resources requires a specific version of IBM GSKit and IBM
Java. Verify if the required versions of IBM GSKit and IBM JAVA are installed
and click Next, as shown in Figure 4-17.

Figure 4-17 Install prerequisites

5. Click Accept on the software license agreement.


6. Select the installation path as shown in Figure 4-18. Click Next.

Figure 4-18 Installation path


7. In the Select Features window (Figure 4-19), check only the Tivoli Enterprise
Monitoring Agent option. Click Next.

Figure 4-19 Select features


8. The installation summary dialog is shown in Figure 4-20. Click Next to begin
installation.

Figure 4-20 Installation summary dialog


9. After the installation is completed, the configuration options window appears
as shown in Figure 4-21.

Figure 4-21 Configuration options


10.From the configuration option dialog, configure the communication protocol
defaults to connect to Tivoli Enterprise Monitoring Server, as shown in
Figure 4-22.

Figure 4-22 Communication to Tivoli Enterprise Monitoring Server


11.The WebSphere agent configuration dialogs is a tabbed window shown in
Figure 4-23. You can accept all the defaults and click OK.

Figure 4-23 Configuration for WebSphere agent

4.4 Installing the data collector
The data collector runs on each monitored application server, and relays
monitoring information to IBM Tivoli Monitoring agent. You must install the data
collector components from IBM Tivoli Composite Application Manager for
WebSphere with a specific level. This includes the data collector version 6.1
using Fix Pack 1 and interim Fix 4. The installation is performed from both the
data collector installation image and the launch pad CD, on which the required
fixes are distributed.

The installation is performed in the following order:
1. Section 4.4.1, “Setting up the application server” on page 54 lists prerequisite
steps for the data collector installation.
2. Section 4.4.2, “Installing the base data collector version 6.1” on page 54
includes the installation of the IBM Tivoli Composite Application Manager for
J2EE V6.1 or IBM Tivoli Composite Application Manager for WebSphere V6.1
data collector.
3. Section 4.4.3, “Applying Fix Pack 1 and interim Fix 4” on page 61 lists the
required patches for ITCAM for Web Resources V6.2.


4. Section 4.4.4, “Configuring data collectors in the application servers” on
page 62 describes how to configure the data collector after all the required
patches are installed.

4.4.1 Setting up the application server
Before you install the data collector, perform the following actions:
Set up permission for accessing the application server configuration.
Add 128 MB of heap size for the data collector. If your application server does
not have the heap size defined, the default heap size is 256 MB; therefore, set
it to around 374 MB.
If your Windows machine runs a Terminal Server, you must issue the
command change user /install to enable installation mode.

4.4.2 Installing the base data collector version 6.1
Perform the following procedure to install the data collector:
1. You can install the data collector by using the launch pad for easy access or
by directly invoking the installation wizard. Launch the launchpad.cmd file, as
shown in Figure 4-24 on page 55.


Figure 4-24 LaunchPad window

2. From the Install Products link, select the Install Data Collector for ITCAM
for WebSphere V6.1. When you click the Quick Launch column, this invokes
the setup_DC_w32.exe from the path specified in the list. Make sure you have
the correct directory. This launches the GUI installation program for the data
collector as shown in Figure 4-25 on page 56. Click Next on the welcome
dialog.


Figure 4-25 Welcome window


3. In the software license agreement dialog (Figure 4-26), accept the license
agreement and click Next.

Figure 4-26 Software license agreement


4. Specify the installation directory for the data collector, as shown in
Figure 4-27. We use the path C:IBMitcamWebSphereDC. Click Next. This
path is created if it does not exist.

Figure 4-27 Installation directory


5. The next dialog in Figure 4-28 allows you to save a response file. This is an
excellent way of recording an installation script for a silent install. We save the
response file in C:ITCAMWR file. Click Next.

Note: If you install the data collector to the current machine, a response file
is only generated if the GUI installation completes successfully.

Figure 4-28 Generate response file window


6. A window displays the summary information about the data collector
installation, as shown in Figure 4-29. Click Install to begin the installation.

Figure 4-29 Summary information window


7. In the dialog for launching the Configuration Tools, select the option to defer
the launching of the configuration tool as shown in Figure 4-30.

Figure 4-30 Launch data collector configuration window

8. Click Next to continue. A successful completion of the installation is
displayed. Click Finish. See section 4.4.4, “Configuring data collectors in the
application servers” on page 62 for the data collector configuration.

4.4.3 Applying Fix Pack 1 and interim Fix 4
To apply Fix Pack 1 and interim Fix 4, perform the following steps:
1. Install the data collector fix pack and interim pack using the LaunchPad. The
required patches are supplied in the same CD image as the launch pad. In
the install product page, ensure the correct Image Location is supplied for the
patches. The default is 6.1.0-TIV-ITCAMfWAS_MP-FP0001 and
6.1.0.1-TIV-ITCAMfWAS_MP-IF0004. The directories contain the
silentUpdate.bat file. If you need to change the directory, click the link and
browse to the correct directory as shown in Figure 4-31 on page 62.


Figure 4-31 Product Installation window

2. Click the icon under the column labeled Quick Launch. This launches the
installation program for the fix pack for the data collector. Now launch the
6.1.0-TIV-ITCAMfWAS_MP-FP0001 installation.
3. Run the installation for 6.1.0.1-TIV-ITCAMfWAS_MP-IF0004.
4. If Terminal Services are enabled on a Windows 2000 or Windows 2003
server, run the following command:
change user /execute

4.4.4 Configuring data collectors in the application servers
Use the Configuration Tool to configure the application server for monitoring by
the data collector. It can be launched either from the installer program during the
end of the installation process or by running the tool from the installation


directory. Run the data collector’s Configuration Tool for each application server
instance you want to configure:
1. Browse the installation directory for the data collector and change to the
config_dc sub directory.
2. Run config_dc.bat. Figure 4-32 shows the Welcome window for the
Configuration Tool. Click Next.

Figure 4-32 Welcome window


3. Select Configure servers for data collection, as shown in Figure 4-33. Click
Next.

Figure 4-33 Configure window


4. For ITCAM for Web Resources, only configure the data collector for displaying
data on the Tivoli Enterprise Portal interface. The application management
interface is provided if you use either IBM Tivoli Composite Application
Manager for WebSphere or IBM Tivoli Composite Application Manager for
J2EE. See Figure 4-34. Click Next.

Figure 4-34 Choose data collector server type


5. In Figure 4-35, specify the fully qualified host name and port for the Tivoli
Enterprise Monitoring Agent. This dialog checks whether the Tivoli Enterprise
Monitoring Agent is available or not. You can still continue installing the data
collector, even if the Tivoli Enterprise Monitoring Agent is not available at this
time. We use the default values. Click Next.

Note: If you need to change these values, the configuration is recorded in
the $DC_home/runtimes/<ver>.<node>.<server>/*.kwjdc.properties file.

Figure 4-35 Tivoli Enterprise Monitoring Agent window


6. A window indicating a selected IP address for the data collector displays as
shown in Figure 4-36. This window appears when you have multiple network
cards and need to adjust the ports for an enabled firewall. This dialog is not
used for ITCAM for Web Resources. Use the default information here. The
communication parameter is performed by the Tivoli Enterprise Monitoring
Agent to the Tivoli Enterprise Monitoring Server. Click Next.

Figure 4-36 Data collector host window


7. Figure 4-37 shows the application server selection. In our case, we are
installing this to a standard WebSphere Application Server. Click Next.

Figure 4-37 Application server type window


8. The installation wizard searches for installations of that type of application
server and then displays a list as shown in Figure 4-38. Select the application
server that the data collector will monitor and click Next.

Note: For WebSphere Application Server V6: If there are several existing
profiles for the installed application server, make sure the selected profile is
the one that contains the application server you are instrumenting.

Figure 4-38 WebSphere option dialog


9. Figure 4-39 shows information about the selected application server. Confirm
the information and click Next.

Figure 4-39 WebSphere information review window


10.The installation wizard communicates to the administration application of the
application server. For the Network Deployment installation, this connects to
the deployment manager instance. In Figure 4-40, specify the correct host
name and port that are used for the administration application. Click Next.

Figure 4-40 WebSphere administration application connection window


11.The installation wizard connects to the administration application and displays
a tree of the application server as shown in Figure 4-41. Select the servers
and click Next.

Figure 4-41 Choose server window


12.Figure 4-42 allows you to save a response file for performing a silent install for
other data collectors. This is useful for deploying a large number of data
collector with minimal interaction with the machines. Click Next.

Figure 4-42 Generate response file window

13.The Configuration Tool applies the configuration to the data collector, then a
panel indicating the results of the configuration displays, as shown in


Figure 4-43 Successful application server configuration window

14.Click Finish.
15.Restart all affected application servers.

4.5 Verifying the installation
You can perform installation verification from several different aspects:
Verify communication between the configured data collector to the Tivoli
Enterprise Monitoring Agent on port 63335. Using the netstat -all
command, you can see all active communication. See Figure 4-44 on
page 75. If you have Microsoft Services for UNIX® (SFU) or Cygwin, then you
can also use the grep command.


C:> netstat -all | grep 63335

Figure 4-44 Communication with Tivoli Enterprise Monitoring Agent

Verify that the appropriate agent and workspaces are shown in Tivoli
Enterprise Portal. The sample workspace that we have for srv177 is shown in
Figure 4-45.

Figure 4-45 Tivoli Enterprise Portal workspace structure


5

Chapter 5. Scenarios
This chapter describes how to use ITCAM for Web Resources. It discusses the
following topics:
“Usage scenario overview” on page 78
“Using the workspaces” on page 78
“Defining application health and baseline” on page 84
“Working with situations” on page 90


5.1 Usage scenario overview
Using ITCAM for Web Resources is based on monitoring our Trader application
environment. The application runs on a set of two WebSphere Application
Servers. See Appendix A, “The Trader application” on page 107 for more detail
on this application.

The monitoring environment is shown in Figure 5-1.

srv177 srv178
WebSphere Application Server Tivoli Enterprise Monitoring Server
ITCAM for Web Resource data collector Tivoli Enterprise Portal Server
ITCAM for Web Resource WebSphere TEMA Tivoli Enterprise Portal

Figure 5-1 Application environment

We use the following two servers:
The monitored application server in srv177
The IBM Tivoli Monitoring server in srv178

This chapter is divided into the following sections:
Section 5.2, “Using the workspaces” on page 78 describes the available
workspaces that come with ITCAM for Web Resources.
Section 5.3, “Defining application health and baseline” on page 84 discusses
defining a generic application health and defining a baseline for this health
indicator.
Section 5.4, “Working with situations” on page 90 provides a scenario for
event-based monitoring.

5.2 Using the workspaces
The workspace for ITCAM for Web Resources is created under the Tivoli
Enterprise Monitoring Agent machine that the data collector is connected to, not
the machine on which the data collector resides. It is a good practice to always
have the Tivoli Enterprise Monitoring Agent running on the same machine as the
data collector.


The workspace is structured by the agent host and then each application server
nodes. Individual workspaces that collect certain performance information are
available under the application server node. See Figure 5-2.

Figure 5-2 Workspace structure

Lets evaluate these workspaces:
The primary agent workspace contains all situation events from the agent and
the health summary of the application servers that it monitors. Figure 5-3 on
page 80 shows an example of this workspace.

Chapter 5. Scenarios 79

Figure 5-3 Agent summary workspace

The application server summary workspace provides a summary of the
important metrics of the application server. This workspace is shown in


Figure 5-4 Application server summary workspace

Under the application servers, there is a set of workspaces:
– Application health
– Request analysis
– Garbage collection analysis
– Log analysis
– Pool analysis
– Data source
– JMS summary
– Web application
– EJB containers
– DB connection pool
– J2C connection pool
– Thread pool
– Cache analysis


– Workload management
– Scheduler
– Web services
– Platform messaging
We do not cover all of these workspaces. The following are a few examples of
the workspaces:
– Request analysis workspace shown in Figure 5-5.

Figure 5-5 Request analysis workspace


– The log analysis workspace summarizes WebSphere errors and
exceptions and ITCAM for Web Resources data collector messages in the
WebSphere log. Figure 5-6 shows the workspace.

Figure 5-6 Log analysis workspace


– Web application workspace that lists the available Web application and its
performance is shown in Figure 5-7.

Figure 5-7 Web application workspace

5.3 Defining application health and baseline
ITCAM for Web Resources has a unique feature that provides application health
workspace. The application is represented by the installed enterprise application
(EAR) file. Initially, all application health in the Application Health workspace is
unknown, as shown in Figure 5-8 on page 85.


Figure 5-8 Tivoli Enterprise Portal window

The health is calculated against an internally stored baseline threshold. This
baseline process uses mathematical and statistical method to automatically
calculate the threshold based on response time information that is collected over
a period of time. The baseline data collection is usually a long running activity
that can last for hours or days.

Note: The recommended period to create a baseline is when the application is
running under a typical load. The performance of the application under this
load is considered good. Deviation from this performance indicates a
degrading health of the application.

The following procedure creates an application baseline:
1. Open Tivoli Enterprise Portal and select the application server you want to
work on. Open the application health workspace.
2. From the Application Health Summary table, select and right-click one of the
application names as shown Figure 5-9.

Figure 5-9 Application Health Summary window

3. Select Selected Application - Configuration and Application Request
Configuration window opens as shown in Figure 5-10 on page 86.


Figure 5-10 Application Request Configuration window

4. In the application request configuration workspace, select the request type
you want to define and right-click. Select Take Action → Select as shown in


Figure 5-11 Invoking an action

5. In the take action dialog in Figure 5-12, select the Start_Baselining action.

Figure 5-12 Take Action selection


6. Enter the arguments as shown in Figure 5-13. Some of the values have been
prefilled from the application that you selected. Click OK.

Figure 5-13 Edit argument values

7. Back in the Take Action window, click OK to invoke the action. The arguments
and destination system have been preselected based on your invocation
context.

Figure 5-14 Take Action window

8. When the command has been invoked successfully, a completion message
appears as shown in Figure 5-15 on page 89. Click OK.


Figure 5-15 Action status command

9. Perform some transactions on the application and the you can invoke the
Stop_Baselining action using the same mechanism.
10.You can start getting the result on the application health workspace.

Application configuration
The application configuration:
Displays information about all requests monitored for a given application.
Displays baselining status.
Provides a table and bar chart views to report the essential configuration
properties associated with monitored request:
– Request ID (correlates with other requests IDs reported throughout the
product).
– Parameters for auto-thresholding.
– Actual thresholds values (assigned automatically or customized by the
user).
Uses the Take Action function, user can control monitoring, baseline, and
thresholds configuration.
Provides a link to the request configuration workspace where you can
visualize baseline data or threshold settings with more detail.

Request baselining
The product collects and keeps the baseline data for each application request:
Baseline data is collected in prolonged intervals (for days, weeks or months).
Baseline is a statistical distribution of application requests response times.
Baseline is used to facilitate the auto-thresholding feature of the product:
– Assigns fair and bad response time thresholds for each application
request.


– Additionally assigns each tier (client, application, or backend) the share (in
percent) from the whole application request delay time.
– At runtime the fair or bad response time thresholds are used to determine
the overall health status for the request.
– The share percent is used to determine which tier contributes more to a
delayed request and brings up the user’s focus for that request.
The request baseline workspace provides table and bar charts to bring the
baseline distribution stats and threshold settings for a request in the same
views.

5.4 Working with situations
To define a situation using the situation editor and to configure the baseline
thresholds, use this sample from the IBM Tivoli Open Process Automation
Library at:
http://catalog.lotus.com/tcam?NavCode=1TW10CP0S

IBM Tivoli Composite Application Manager for Web Resources - WebSphere
Agent provides some predefined situations that you can use:
To immediately begin monitoring your WebSphere application servers.
To monitor and manage widely dispersed WebSphere Application Server
resources through localized automation.
As models for creating your own situations.

These predefined situations have an alert status of critical. When these
situations trigger an alert, you can investigate the event by opening its
workspace. For example, you can use these situations to monitor a WebSphere
Application Server for errors occurring within it or your site’s Web applications.

Situations are tests expressed in IF-TRUE format of system conditions that you
want to monitor. The tested value is an ITCAM for Web Resources - WebSphere
Agent attribute expressed in the form of attribute-group.attribute-name. Thus, if
the specified condition occurs or exists, the situation is true and an alert is
issued.

If you define situations that use a counter or a range of numbers, always provide
a threshold or use values in a positive range of numbers. For example, use a
greater-than-or-equal-to-zero expression as shown in some of the predefined
situations described below. This practice prevents a situation from falsely
tripping. If the ITCAM for Web Resources - WebSphere Agent Tivoli Enterprise
Management Agent encounters an undefined attribute value, it interprets this as


a negative number and erroneously fire a situation that specified a negative
number as shown in Figure 5-16 and Figure 5-16.

Figure 5-16 Situation Editor for WebSphere Application Server

New situations added
ITCAM for Web Resources V6.2 has four new situations:
WASAppDiscovered:
This situation fires when a new application is discovered. This happens when
the application server connects to TEMA the first time. In this case, all
deployed applications on that server are marked as discovered, or when a
new application has been deployed to the monitored application server.
WASAppHealthGood:
This situation fires when TEMA detects an application running at a good
health level.
It has an automated response to drop the monitoring level to L1 and the
sampling rate to 2%.


WASAppHealthFair:
This situation fires when TEMA detects an application running at a fair health
level.
WASAppHealthBad:
This situation fires when TEMA detects an application running at a fair health
level.

Table 5-1 describes all situations from the situation editor.

Table 5-1 Predefines situations-description and formulas
Situation Description Formulas

WASWebApplicationError Monitors the status of the If Web_Applications.Error_Count is
WebSphere server’s error log greater than 0, then the situation
and issues a critical condition WASWebApplicationError is true.
when an error occurs.

WASServletsJSPsError Monitors the error count for If Servlets_JSPs.Error_Count is greater
servlets and JSPs invoked by than 0, then the situation
a WebSphere Application WASServletsJSPsError is true.
Server application and issues
a critical condition when the
count becomes nonzero.

WASDBConnectionPoolTh Monitors the thread timeout If
readTimeout count and issues a critical DB_Connection_Pools.Threads_Timed_O
condition when the timeout ut is greater than 0, then the situation
count is greater than zero. WASDBConPoolThreadTimeOut is true.

WASContainerTransaction Monitors the WebSphere If
Rollback Application Server’s rollback Container_Transactions.Global_Transacti
count and issues a critical ons_Rolled_Back is greater than 0,
alert when the count or
becomes nonzero. Container_Transactions.Local_Transactio
ns_Rolled_Back is greater than 0,
or
Container_Transactions.Transactions_Roll
ed_Back is greater than 0, then the
situation
WASContainerTransactionRollBack is
true.



WASError Monitors the error severity for If Log_Analysis.Severity is greater than 21,
a single WebSphere then the situation WASError is true.
Application Server and issues
a critical condition when that
severity is greater than 21.

WASNotConnected Monitors the connection If Application_Server_Status.Status
between the ITCAM for equals 0, then the situation
WebSphere Data Collector WASNotConnected is true.
running in an application
server and the ITCAM for
Web Resources - WebSphere
Agent TEMA to ensure the
monitoring agent is
connected and issues a
critical condition when it is
not.

WASOutofHeapSpace Monitors the heap allocation If Allocation_Failure.Heap_Status equals
status and issues a critical 1, then the situation WASOutofHeapSpace
condition when the heap is true.
space is exhausted.

WASHighResponseTime Monitors the average request If
response time and issues a Request_Times_and_Rates.Average_Re
critical condition when that quest_Response_Time is greater than
time exceeds two seconds. 2000, then the situation
WASHighResponseTime is true.

WASHighCPUPercentUse Monitors the percentage of If Application_Server.CPU_Used_Percent
d the CPU being consumed and is greater than 80, then the situation
issues a critical condition WASHighCPUPercentUsed is true.
when that time exceeds 80%.

WASHighGCTimePercent Monitors the percentage of If
time being spent by the Garbage_Collection_Analysis.Real_Time
garage collector and issues a _Percent is greater than 80, then the
critical condition when that situation WASHighGCTimePercent is true.
time exceeds 80%.

WASThreadPoolPercentM Monitors the average usage If
axed time of all threads, and issues Thread_Pools.Percent_of_Time_Pool_at_
a critical condition when that Max is greater than 80, then the situation
time exceeds 80%. WASThreadPoolPercentMaxed is true.



WASAppDiscovered Monitors WebSphere If
applications deployed in the Application_Monitoring_Configuration.Mo
application server and issues nitoring_Status equals 0, then the situation
an informational alert when a WASAppDiscovered is true.
new application is discovered.
The TEMA checks for new
applications each time when it
connects to the data collector
or when an application is
deployed when the data
collector is already active.

WASAppHealthGood Monitors the overall If
application health and issues Application_Health_Status.Application_H
an informational alert when ealth equals 1, then the situation
application health is good. WASAppHealthGood is true.

WASAppHealthFair Monitors the overall If
application health and issues Application_Health_Status.Application_H
a warning alert when ealth equals 2, then the situation
application health is fair. WASAppHealthFair is true.

WASAppHealthBad Monitors the overall If
application health and issues Application_Health_Status.Web_Tier_Hea
a critical alert when the lth equals 3, then the situation
application health is bad. WASAppHealthBad is true.

WASPortalPageResponse Monitors the portal page If
Time response time and issues a Portal_Page_Summary.Average_Respons
critical alert when the average e_Time is greater than 2000, then the
request response time is situation WASPortalPageResponseTime
higher than 2 seconds. is true.

WASPortletResponseTime Monitors the portlet response If
time and issues a critical alert Portlet_Summary.Average_Response_Ti
when the average request me is greater than 2000, then the situation
response time is higher than 2 WASPortletResponseTime is true.
seconds.

Defining situations
Situations are defined using the situation editor that is invoked using the
button from Tivoli Enterprise Portal workspace. To open Tivoli Enterprise Portal
Server, type http://hostname:1920/ in your browser as shown in Figure 5-17
on page 95.


Tivoli Enterprise Portal is the common user interface for real-time information
and historical data collected by Tivoli Enterprise Monitoring Server. Products
from the various Tivoli families integrate with it to provide a flexible and
customizable repository and linked information.

Figure 5-17 Tivoli Enterprise Portal Physical view example


From the situation editor main window, we create a new situation by right-clicking
the appropriate category and selecting Create New as shown in Figure 5-18.

Figure 5-18 Situation Editor window


If you want to create another situation from the list of situation editor, right-click
the appropriate situation you want and select Create Another as shown in
Figure 5-19.

Figure 5-19 Create another situation from the situation list


When the Create Situation window opens, as shown in Figure 5-20, enter the
name. and click Ok.

Figure 5-20 New situation window

You can show the formula by clicking and the Show Formula window opens
as shown in Figure 5-21.

Figure 5-21 Show Formula window


The next window lets you select the attribute group and attributes that you want
to use for the situation as shown in Figure 5-22. Select the attributes that you
want to evaluate.

Figure 5-22 Selecting attribute group and attributes


When the attributes have been selected, click OK to see the situation formula
definition. You must specify your condition here and select the distribution list on
the next tab. The distribution list represents the Tivoli Enterprise Monitoring
Agent that the situation will run on, as shown in Figure 5-23.

Figure 5-23 Formula window


6

Chapter 6. Troubleshooting hints and
tips
This chapter discusses collecting log files and defining traces on the product.
The topics are:
“IBM Tivoli Monitoring logging” on page 102
“ITCAM for Web Resources logs” on page 102


6.1 IBM Tivoli Monitoring logging
ITCAM for Web Resources V6.2 is based on IBM Tivoli Monitoring V6.1
architecture. The troubleshooting process is in the framework of IBM Tivoli
Monitoring.

Problems on the client side involve the Tivoli Enterprise Portal desktop client or
Tivoli Enterprise Portal Web client. The desktop client logs are:
<ITM_home>CNPlogskcjras1.log
<ITM_home>CNPlogskcj.log

The Tivoli Enterprise Portal Web client stores information in plugin131_0x.trace,
which is stored in the user home directory. It is typically under
C:Document and Settings<username>.

The Tivoli Enterprise Portal Server consists of two processes, each of these
generate different log files. The files are:
<ITM_home>CNPlogskfwras1.log
<ITM_home>CNPlogscmwras1.log

If you have installation problems, check the following log files:
Common installation logs:
<ITM_home>/InstallITM/plugin/executionEvents/logs/YYYYMMDD-HHMMSS
/trace_install_plugin.trc
Platform-specific trace information:
<ITM_home>/logs/install_plugin_trace.log
Other agent logs:
<ITM_home>/tmaitm6/logs/*.log

6.2 ITCAM for Web Resources logs
The log files for ITCAM for Web Resources that you must collect in case of a
problem are located in different areas, the data collector, Tivoli Enterprise
Monitoring Agent logs and WebSphere or other J2EE server logs. The following
lists the directory for these log files:
Tivoli Enterprise Monitoring Agent log files:
– <ITM_home>logs*yn*.log
– <ITM_home>logskyn-tema-*.log
– <ITM_home>logs*yj*.log
– <ITM_home>logskyj-tema-*.log


– <ITM_home>TMAITM6logs*.log
Data collector log files, located in the Tivoli common directory
(C:Program Filesibmtivolicommon or /var/ibm/tivoli/common):
– $common_dirCYNlogstrace-dc-native.log
– $common_dirCYNlogsmsg-dc-native.log
– $common_dirCYN<platfrom.node.server>trace-dc-native.log
– $common_dirCYN<platform.node.server>msg-dc-native.log
WebSphere Application Server SystemOut.log and SystemErr.log files in
$WAS_HOME/profiles/<profile>/logs/<server>.

This section discusses various log and trace settings for ITCAM for Web
Resources:
You can set Tivoli Enterprise Monitoring Agent Java trace levels the file
kynjlog.properties or kyjjlog.properties. Set the following parameters:
– TEMA.trc.itcam.level=DEBUG_MIN
– TEMA.trc.itcam.websphere.level=DEBUG_MID
You can find the data collector trace under the runtime directory of the data
collector installation path in the cynlogging.properties file. The following are
for setting basic traces for Tivoli Enterprise Monitoring Agent interface:
– CYN.trc.temadc.level=DEBUG_MID
– CYN.trc.jmxconnector.level=DEBUG_MIN

Table 6-1 lists possible debug and trace levels in Tivoli Enterprise Monitoring
Agent.

Table 6-1 Trace Levels of TEMA
Level Description

Minimum (DEBUG_MIN) Displays interactions with external interfaces, such as
processes, DC, file, take action commands, ITM. In
addition, state changes are recorded.
Also included are the startup versions and configurations
being used by the TEMA.

Medium (DEBUG_MID) Displays method entry or exit. This level of debugging is
extensive and should not be run for an extended period
of time.

Maximum (DEBUG_MAX) Displays logic flow and important loops in the code. This
level of debugging might be excessive and should not be
run for an extended period of time.

Chapter 6. Troubleshooting hints and tips 103

Part 3

Part 3 Appendixes


A

Appendix A. The Trader application
This appendix explains the Trader application. The discussion is divided into the
following sections:
“Application components” on page 108
“Software requirements” on page 113
“Installation procedure” on page 113


Application components
The Trader application is a multi-components composite application that runs on
heterogeneous platforms and in an execution environment. It is a simple stock
trading application that allows the user to list companies, get a quote, and trade
stocks of the listed companies. Figure A-1 shows the Trader application
conceptual interface.

DB2

Trader
DB2

Trader Server applications

Trader Web Client

Figure A-1 The Trader application

You can view the Trader application as having a three-layer (three tiers) structure:
The Trader application for this book has a Web interface. It connects to the
server application that provides the business logic. The connection to the
server applications are based on Web services’ calls.
The server application uses DB2 for its data storage. The application is a
J2EE-based application that serves as Web services providers.
The back end data storage for this book is a DB2 database. The DB2
database can reside on the same or different server.


We discuss the components in the following sections:
“Front-end J2EE Web application” on page 109
“Back end implementation” on page 112
“Back end J2EE server” on page 112

Front-end J2EE Web application
The front-end Web application is developed using the Web services client wizard
and the Trader*Services projects. The application consists of:
Initial login page in login.html (Figure A-2).

Figure A-2 Login page

Note: The DB2, IMS™, and CICS® radio check boxes shown in Figure A-2
are not normally available to users. They are included in our sample
application to highlight possible back-end systems. Similarly, a typical
application does not select a target host, but this is shown here as part of our
lab environment.

Appendix A. The Trader application 109

ListCompanyServlet (Figure A-3): Invokes the back end ListCompany Web
services.

Figure A-3 List Company page


GetQuotesServlet (Figure A-4): Invokes the back-end GetQuote Web
services.

Figure A-4 Quotes window

BuySellServlet: Invokes either the Buy or Sell Web services.
LogoutServlet: Clears up the session bean.

We provides three types of enterprise application archive (ear) files for the client
interface:
TraderClientEAR: This ear file runs the TraderClientWeb application that
provides the basic Trader application functionality.
TraderClientMemEAR: This ear file runs the TraderClientMem application that
has a memory leak in the logic for testing a memory leak situation.
TraderClientLckEAR: This ear file runs the TraderClientLck application that
has a lock problem injected for testing dead lock situation.


Back end implementation
The back end systems consists of two entities: the company and the customer.
The company has quotes definitions, and the customer database has the
customer’s name and its stock ownership. Figure A-5 shows the conceptual data
structure.

COMPANY CUSTOMER
Company Name
Customer Name
Stock price
Company name
Price history 7 days
Stock owned
Commission

List company GetQuote Buy/Sell Stock

Figure A-5 Entity diagram

The back end system is implemented in DB2. The DB2 implementation is
represented in two tables: the CUSTOMER table and the COMPANY table.

Back end J2EE server
The back end J2EE servers runs on a WebSphere server for DB2 access. The
WebSphere-based Web services server has the TraderDBServices.ear modules
deployed into it. This program accesses DB2 data. It consists of the following
modules:
TraderDBWeb: This is the direct front end for the Trader DB. This is useful for
validating that the Trader DB application is running.
TraderDBServices: This is the Web module that provides Web services
provider implementation.
Trader_DB: This contains the database access module.


Software requirements
This section discusses the software required for running the Trader application.
We use the following software for running the Trader components. Other versions
of the software are acceptable.

Figure A-6 shows the detailed configuration of the Trader application.

DB2 UDB V8.2 FP15

TRADER

WebSphere Application
Server ND V6.1

TraderDBSvc.ear

WebSphere Application
Server ND V6.1

TraderClient.ear
TraderClientMem.ear
TraderClientLck.ear

Figure A-6 Trader application detail

The detailed software levels of each components are:
TraderClient.ear, TraderClientMem.ear, TraderClientLck.ear
TraderDBSvc.ear
DB2 databases

Installation procedure
This section discusses the guideline for installing the Trader application in our
environment. Perform the installation based on additional material. See
Appendix C, “Additional material” on page 121 on how to get access to the
additional material. The installation is discussed in the following sections:
“DB2 database creation” on page 114
“WebSphere server installation” on page 114


“WebSphere client installation” on page 115

Initial setup for the demonstration server
The additional material is supplied as SG247485.zip file. Extract this file to a
temporary directory. In this book, we assume that the file is extracted to the
C:Temp directory.

You must install DB2 Universal Database and WebSphere Application Server.
We do not discuss the installation of DB2 and WebSphere in this book. Set up
WebSphere two application servers. We assume that you are building a network
deployment environment. Create two application servers called ClientSvc and
ServerSvc.

DB2 database creation
The DB2 databases are created from C:Temptrader.zip file. Perform the
following steps:
1. Open a DB2 command window.
2. Extract the trader.zip file to C:TempTrader.
3. Open a DB2 command window by executing the command db2cmd.
4. Navigate to C:TempTrader.
5. Create the TRADER database using the following command:
db2 create database TRADER
6. Populate the trader database using the following command:
db2move TRADER import
7. Verify that you can connect to the database using the following command:
db2 connect to TRADER
Run the following SQL command:
db2 select * from TRADER.COMPANY
You should get 4 rows of data.

WebSphere server installation
The server part is installed on the ServerSvc application server. The installation
is performed using the WebSphere administration console:
1. Extract the ear files from C:TempWASear.zip file into the C:Tempapplear
directory.


2. Modify the WebSphere variables for DB2_UNIVERSAL_JDBC_NATIVEPATH
and DB2_UNIVERSAL_JDBC_DRIVERPATH to point to the DB2 installation
directories.
3. Create the JDBC data source for the Trader database. The JNDI name is
jdbc/Trader.
4. Create an JAAS authentication user to access the database. Make sure you
map the JDBC data source to use the authentication method.
5. Create a virtual host that matches the default port for the ServerSvc
application server.
6. Install C:TempapplearTraderDBSvc.ear to the ServerSvc. Make sure you
map the Web module to the appropriate virtual host that you defined.
7. Save the configuration and restart the application server.

WebSphere client installation
The server part is installed on the ClientSvc application server. The installation is
performed using the WebSphere administration console:
1. Extract the ear files from C:TempWASear.zip file into the C:Tempapplear
directory.
2. Create a virtual host that matches the default port for the ClientSvc
application server.
3. Install C:TempapplearTraderClient.ear to the ClientSvc. Make sure you map
the Web module to the appropriate virtual host that you defined.
4. Install C:TempapplearTraderClientMem.ear to the ClientSvc. Make sure you
5. Install C:TempapplearTraderClientLck.ear to the ClientSvc. Make sure you
6. Save the configuration and restart the application server.


B

Appendix B. Sample statement of work
This appendix provides a sample statement of work for the ITCAM for Web
Resources implementation service. You can use this sample as a template to
customize a statement of work based on client requirements.


ITCAM for Web Resources implementation service
The ITCAM for Web Resources implementation service statement of work
consists of the sections listed here.

Executive summary
The ITCAM for Web Resources implementation service monitors the Web
resources’ performance using the Tivoli Enterprise Portal. The display allows a
proactive anticipation of an impending performance problem. The monitoring
collects the individual application performance.

The implementation of ITCAM for Web Resources starts at <a designated date>
for two weeks. At the end of this period, <your name or company’s name> will
present the implementation highlight, including:
Current application server performance summary.
Application highlight, such as load profile and transaction rate.
Performance highlights, such as potential bottleneck, excessive errors, and
deadlock.
Environment tuning recommendations.

Solution description
In the ITCAM for Web Resources implementation service, you implement IBM
Tivoli Monitoring environment to host the ITCAM for Web Resources V6.2
environment.

ITCAM for Web Resources data collectors will be installed on <the client’s name>
production servers for assessment. The data collector mainly runs in level 1
monitoring, which has limited impact on your servers. Lab testing shows a typical
increase of 2%-3% of CPU usage for the J2EE application server.

The solution assumes that the IBM Tivoli Monitoring server connection to the
data collectors do not go through a firewall.

After implementation, performance information is collected into Tivoli Data
Warehouse for analysis and presentation.

<Your name or company’s name> will analyze the collected performance
information and possibly perform monitoring with additional detail as needed.
The analysis is performed dynamically and does not need a restart of the
application servers.


Assumptions
Assumptions for this statement of work are:
Number of data collectors to be configured
Transaction rate of each application server
Transaction mix of each application server

Note: Insert any additional assumptions about specific performance or
transaction problems for the client.

Business partner responsibilities
<Your name or company’s name> will have the following responsibilities:
Install and configure IBM Tivoli Monitoring V6.1 servers.
Install and configure ITCAM for Web Resources V6.2 agents on the
appropriate application servers as indicated in the solution configuration.
Provide an operation document to use and maintain the ITCAM for Web
Resources solution.
Present the result of the solution implementation.

Client responsibilities
This section describes the client’s responsibilities for IBM or Business Partners:
Designate a representative who will be the focal point for all communication
with IBM or Business Partner. The representative will have the authority to act
on the client’s behalf.
Designate operations personnel to work with IBM or Business Partner as
appropriate.
Provide all required Web site content in digital form, as specified by IBM or
Business Partner.
Provide all product data in a format as requested.
Provide all data and information required for implementation.
Provide suitable workspace with telephone access for the services specialists
while working on the client premises.
Provide user IDs, passwords, and IP addresses as required, enabling IBM or
Business Partner to perform the service.
Provide information to allow estimates on current and future system workload
and performance expectations.

Appendix B. Sample statement of work 119

Staffing estimate
The project will be performed with one ITCAM for Web Resources specialist, who
will be on site as required by the project schedule. The project is estimated to be
performed within two weeks.

Project schedule and milestones
Because this is a short project, we do not need a milestone. Figure B-1 shows a
sample project schedule.

Jun 18 2006 Jun 25 2006 Jul 2 2006
ID Task Name Start Finish Duration
19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5

1 Plan the solution 6/19/2006 6/21/2006 3d

2 Implement the solution 6/22/2006 7/3/2006 8d

3 Close the engagement 7/4/2006 7/5/2006 2d

Figure B-1 Project schedule

Testing methodology
The solution is demonstrated using workspaces and events generated by ITCAM
for Web Resources within the Tivoli Enterprise Portal. The monitoring shows
critical events for the list of applications, such as:
Response time
Transaction rate
Deadlock problem
Memory usage

Deliverables
The project deliverables are:
ITCAM for Web Resources workspaces and events
Performance assessment and recommendation presentation by <your name
or company’s name>

Completion criteria
Completion criteria for this project are:
Acceptance of performance findings and recommendations
All deliverables have been received by the client
All testing performed successfully


C

Appendix C. Additional material
The Web material associated with this book is available in softcopy on the
Internet from the IBM Redbooks publications Web server at:
ftp://www.redbooks.ibm.com/redbooks/SG247485

Alternatively, you can go to the IBM Redbooks publications Web site at:
ibm.com/redbooks

Select Additional materials and open the directory that corresponds with the
IBM Redbooks publications form number, SG247485.

Using the Web material
The additional Web material that accompanies this book includes the following
files:
File name Description
SG247485.zip Zipped code samples

This file contains the following files:
File name Description
Trader.zip Zipped database source
WASear.zip WebSphere ear files


System requirements for downloading the Web material
The Web material is to be run in an Intel server that is capable of running
WebSphere Application Server and DB2 Universal Database. The configuration
requires the following system requirements:
Hard disk space: 8GB
Memory: 1.5 GB

How to use the Web material
Create a subdirectory (folder) on your workstation and unzip the contents of the
Web material zip file into this folder. See also Appendix A, “The Trader
application” on page 107 for more installation instructions.


Abbreviations and acronyms
AIX Advanced Interactive PDF Portable Document Format
eXecutive PMI Performance Management
API Application Programming Infrastructure
Interface RHEL Red Hat Enterprise Linux
BCI Byte Code Instrumentation RISC Reduced Instruction Set
CPU Central Processing Unit Computer
EAR Enterprise Application SFU Services for UNIX
Archive SLES Suse Linux Enterprise Server
EJB Enterprise Java Beans SOA Service-oriented architecture
GB Giga Bytes SQL Structured Query Language
GUI Graphical User Interface TCP/IP Transmission Control
IBM International Business Protocol, Internet Protocol
Machines Corporation TEMA Tivoli Enterprise Monitoring
IIS Internet Information Server Agent
IP Internet Protocol
IT Information Technology
ITCAM IBM Tivoli Composite
Application Manager
ITSO International Technical
Support Organization
JAAS Java Authorization and
Authentication Service
JDBC Java Database Connectivity
JDK Java Development Kit
JMS Java Messaging Service
JMX Java Management
eXtensions
JNDI Java Naming and Directory
Interface™
JVMTI Java Virtual Machine Tools
Interface
JVM Java Virtual Machine
MVS™ Multiple Virtual Storage
OS Operating systems


Related publications

The publications listed in this section are considered particularly suitable for a
more detailed discussion of the topics covered in this book.

IBM Redbooks publications
For information about ordering these publications, see “How to get IBM
Redbooks publications” on page 127. Note that some of the documents
referenced here may be available in softcopy only.
IBM Tivoli Composite Application Manager Family Installation, Configuration
and Basic Usage, SG24-7151
Deployment Guide Series: IBM Tivoli Monitoring V6.1, SG24-7188

Other publications
These publications are also relevant as further information sources:
IBM Tivoli Composite Application Manager for Web Resources publications:
– IBM Tivoli Composite Application Manager for Web Resources: J2EE Data
Collector Installation Guide, GC23-6179
– IBM Tivoli Composite Application Manager for Web Resources:
WebSphere Distributed Data Collector Installation Guide, GC23-6180
– IBM Tivoli Composite Application Manager for Web Resources: J2EE
Agent Installation Guide, GC23-6181
WebSphere Agent Installation Guide, GC23-6182
– IBM Tivoli Composite Application Manager for Web Resources: Web
Servers Agent Installation Guide, GC23-6183
Community Edition Data Collector Installation Guide, GC23-6184
– IBM Tivoli Composite Application Manager for Web Resources: Quick
Start Guide, GC23-6185


– IBM Tivoli Composite Application Manager for Web Resources: J2EE
Agent Problem Determination Guide, GI11-8160
WebSphere Agent Problem Determination Guide, GI11-8161
– IBM Tivoli Composite Application Manager for Web Resources: Web
Servers Agent Problem Determination Guide, GI11-8162
IBM Tivoli Monitoring publications:
– Exploring IBM Tivoli Monitoring, SC32-1803
– IBM Tivoli Monitoring Administrator's Guide, SC32-9408
– IBM Tivoli Monitoring: Configuring IBM Tivoli Enterprise Monitoring Server
on z/OS, SC32-9463
– IBM Tivoli Monitoring Installation and Setup Guide, GC32-9407
– IBM Tivoli Monitoring Problem Determination Guide, GC32-9458
– IBM Tivoli Monitoring User's Guide, SC32-9409
– IBM Tivoli Monitoring: Upgrading from Tivoli Distributed Monitoring,
GC32-9462
– IBM Tivoli Universal Agent API and Command Programming Reference
Guide, SC32-9461
– IBM Tivoli Monitoring Universal Agent User's Guide, SC32-9459
– Introducing IBM Tivoli Monitoring, GI11-4071

Online resources
These Web sites are also relevant as further information sources:
ITCAM for Web Resources Web page:
http://www-306.ibm.com/software/tivoli/products/composite-applicatio
n-mgr-web-resources/index.html
ITCAM for Web Resources product manuals:
http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/index.jsp?top
ic=/com.ibm.itcamwas_wr.doc_6.2/welcome.htm


How to get IBM Redbooks publications
You can search for, view, or download IBM Redbooks publications, Redpapers,
Technotes, draft publications and Additional materials, as well as order hardcopy
IBM Redbooks publications, at this Web site:
ibm.com/redbooks

Help from IBM
IBM Support and downloads:
ibm.com/support

IBM Global Services:
ibm.com/services

Related publications 127

Index
installation task 28
Numerics WebSphere 8
520188088CaptionFigColumn 8
data collector installation 53
data sources 7
A data warehouse tables 14
am 8 db2 command 114
application environment 4 db2cmd command 114
application server db2move command 114
resource analysis 4 debug and trace 103
application support files 28 deployment
installation process 35 large environment 22
installation task 28 medium scale 21
proof of concept 20
deployment configuration 20
B disk requirement 10
back-end system 112
BCI 7
Byte Code Instrumentaiton, see BCI E
EAR 84
enterprise application archive, see EAR
C environment 20
cmwras1.log 102
environment preparation 27
collector process 7
error statistics 4
command agent 7
event agent 7
commands
config_dc.bat 63
db2 114 G
db2cmd 114 garbage collection data 7
db2move 114
launchpad.cmd 54
netstat 74
H
hardware requirement 10
setup.exe 35, 45
setup_DC_w32.exe 55
config_dc 63 I
config_dc.bat command 63 IBM Tivoli Monitoring
CPU usage 4 installation 27
custom service 8 level 11
log files 102
workspace 78
D install_plugin_trace.log 102
data collector 6–7
ITCAM for Web Resources
command agent 7
architecture 5
configuration task 28
customization task 29
data sources 7
data collector installation 53
event agent 7
disk requirement 11


features 4 installation 44
hardware requirement 10 msg-dc-native.log 103
installation overview 34 multithreaded process 7
interconnection 5
J2EE agents 12
log files 101
N
native system services 6
memory requirement 11
netstat command 74
monitoring agent 44
skills 26
software requirement 11 P
value propositions 5 performance management 4
Web servers requirements 13 Performance Monitoring Infrastructure, see PMI
WebSphere agent requirement 12 PMI 4
ITCAM for WebSphere processor speeds 10
data collector 6 project initiation 27

J R
J2EE agents 12 Redbooks publications Web site 127
J2EE application problems 4 Contact us x
Java Management eXtension, see JMX required skill 26
Java Virtual Machines, see JVM resource analysis 4
JMX 4
system resources 7
S
JVM 4 sample deployment environment 34
sample statement of work 117
K setup.exe command 35, 45
kcj.log 102 setup_DC_w32.exe command 55
kcjras1.log 102 SFU 74
kfwras1.log 102 single processor 10
kick off 27 sizing data warehouse 14
kyjjlog.properties 103 skill pre-requisites 26
kyj-tema-*.log 102 skill transfer 29
kynjlog.properties 103 software requirement 11
kyn-tema-*.log 102 solution demonstration task 29
Summarization and Pruning agent 23
supported J2EE agents 12
L
large environment 22
launch pad 54 T
launchpad.cmd command 54 Tivoli common directory 103
log files 101 Tivoli Data Warehouse 23
Tivoli Enterprise Monitoring Agent 6
Tivoli Enterprise Portal 5
M trace_install_plugin.trc 102
memory requirement 10
trace-dc-native.log 103
memory usage 4
Trader application 113
method trace 7
BuySellServlet 111
Microsoft Services for UNIX, see SFU
company database 112
monitoring agent
customer 112


customer database 112
GetQuotesServlet 111
ListCompanyServlet 110
login.html 109
LogoutServlet 111
trader.zip file 114

W
Warehouse proxy 23
Web application
performance management 4
Web server 13
monitoring 8
Web server sessions 4
WebSphere custom service 8
workspace 78

Index 131

Deployment Guide Series: ITCAM for Web Resources V6.2
(0.2”spine)
0.17”<->0.473”
90<->249 pages

Back cover ®

Deployment Guide Series:
IBM Tivoli Composite
Application Manager for Web ®

Resources V6.2
Manage Web This book is written as part of the deployment guide series. It
application server provides a step-by-step guide for deploying IBM Tivoli INTERNATIONAL
resource Composite Application Manager (ITCAM) for Web Resources TECHNICAL
performance V6.2. This deployment guide will help an IBM Business SUPPORT
Partner or service person plan and perform the deployment ORGANIZATION
of the product.
Extensive
deployment and The discussion on ITCAM for Web Resources describes
usage scenarios product architecture and components, planning and sizing BUILDING TECHNICAL
considerations, and guidelines on setting up service INFORMATION BASED ON
Solution engagements. PRACTICAL EXPERIENCE
development guide Although the information is highly relevant for larger
included deployment engagements, it is also suitable for a small IBM Redbooks are developed by
deployment system. The extensive deployment and usage the IBM International Technical
Support Organization. Experts
scenarios can also help you demonstrate the product. from IBM, Customers and
Partners from around the world
create timely technical
information based on realistic
scenarios. Specific
recommendations are provided
to help you implement IT
solutions more effectively in
your environment.

For more information:
ibm.com/redbooks

SG24-7485-00 ISBN 0738486647

Deployment guide series ibm tivoli composite application manager for web resources v6.2 sg247485

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