Design Remote: The Async Advantage

Aug 21, 20173 likes16,504 views

Working remotely has many benefits but also some obvious and non-obvious challenges. Discussions about remote work also often tend to be generic, however each discipline require its own kind of variations, and design isn’t different. A lot of the tools available to designers are meant to be used in person, but what if we happen to work remotely, or we want to switch a product team to being remote? How to build trust, gather feedback and craft a unified vision? This talk takes inspiration from some of the practices of Automattic’s teams to overcome some of the unique challenges of remote working. These solutions will also be beneficial to any designer who desires to engage with open source projects, as they are by definition remote. This talk was done the first time at WordCamp Brighton 2017.

REMOTE DESIGN
THE ASYNC ADVANTAGE
Davide ‘Folletto’ Casali

NIGHT.EU
Manifesto Ibridi
F E L L O W
DESIGN DIRECTOR ADVISOR

“
”
S. Graber for Harvard Business Review
Many companies
focus too much on technology
and not enough on process.
S. Graber (2015) Why Remote Work Thrives in Some Companies and Fails in Others

Product
type work
Consulting
type work
}Different approaches
to remote work.

THE REMOTENESS CONTINUUM
Distributed
100%
Local
100%
Remote
anywhere in between
concept one

Stable
Speed
Realtime
Speed
Async
Speed
THE THREE SPEEDS OF COLLABORATION
concept two

THE ASYNC ADVANTAGE
Remote work relies more on the async part

Calm
Candor
Challenging
Chaos
Collaborative
Communication
Different
Difﬁcult
Empowering
Enabling
Engaging
Exciting
Flexibility
Freedom
Future
Independent
Inspiring
New
Rewarding
Transparency
Automattic Internal Survey with Designers (2017)

…but what about time to reﬂect and calm?

Walk away before answering
It’s text: have someone else read it
Use private messages
Increase bandwidth

“Communication Issues”
is too generic.
Pinpoint what
you really mean with it.

AVOID EFFICIENCY THEATRE
Do
Give space
to personal
and work alike
Do not
Split too early
conversations
in multiple channels

Automattic
internal
watercoolers
EXAMPLE
123
TEAMS
249
PROJECTS
78
COOLERS
17%
1 OUT OF 6

TIMEZONES
MISUNDERSTANDING
COMMUNICATION
LONELINESS
Advantage?

“
”
A. Furnham
Research shows unequivocally that
brainstorming groups produce fewer and
poorer quality ideas than the same number
of individuals working alone.

groupthink
/ˈɡruːpθɪŋk/
the practice of
thinking or making
decisions as a
group, resulting
typically in
unchallenged,
poor-quality
decision-making.

“
”
A. Osborn, the person that formalized brainstorms
The fact is that group brainstorming is
recommended solely as a supplement to
individual ideation.

The generalized idea of brainstorms
must include alone time to work.

Decisions are always
written somewhere.
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/// ////////// //// /////
// ////////// ////////// ////// /
//////// //////// //// ////// /
///// //////// ///// ////////////
////////// ////////// //////////
///////////// ////////// ////// /

Write things that
“everyone knows”
and
“have already been said”

{Improve
Copywriting
Naming things
Identifying audience
WRITING IS AN IMPORTANT SKILL

THE BLANK STARE EFFECT
In a video chat, that emotionless expression
everyone does when others speak.

Surveys as questioning
Discussion threads
Iterations and explorations

KJ Remote
workshop
EXAMPLE
intenseminimalism.com/2017/fully-remote-kj-technique-workshop/

WORKSHOPS
ALIGNMENT
BRAINSTORMING
QUICK FEEDBACK
Advantage?

Discussion Threads
99% of the time better than meetings.

Better focus
Create the space and quiet that works for you.

Manage interruptions
Answer when is best for your work

Organize your day, work when works best.
Flexible Time

MEETINGS
NOISE
INTERRUPTIONS
TIME MANAGEMENT
Advantage?

THE ASYNC ADVANTAGE
Time to think
Time to calm
Focus
Everything written
Interruption management
Flexible time

“
”
Bruno Munari
To complicate is easy, to simplify is hard.
To complicate, just add,
everyone is able to complicate.
Few are able to simplify.

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In this talk I'll outline how Hyperion, one of the Automattic teams working on WordPress.com, tackled one of the milestones that made the new design and framework Calypso possible. Automattic is a fully distributed company, so you'll get insights on how it works and some principles you can borrow to make your own remote or distributed teams work. This talk was presented at Culturevist (London) and World IA Day (Rome). More about Calypso: https://developer.wordpress.com/calypso/

The Shift: UX Designer as Business Consultant (2016)Erin 'Folletto' Casali

This is the updated version of my successful Interaction 14 talk: http://www.slideshare.net/folletto/the-shift-ux-designers-as-business-consultants UX is a broad field and designers are increasingly playing a strategic role in many companies. Be that designer. Businesses are increasingly adopting user-centered approaches to create experiences, moving UX design to be one of the core activities driving the company strategy and operations. This is an incredibly valuable opportunity that we designers can take to step up and contribute to create the great experiences and services they envision, taking our vision, tools and understanding to a different level. But we need to learn the new skills to play at this table, a table that's often speaking a different language with a lot of politics and different stakeholders.

Social Brand Experience: a model for the sociality of brandsErin 'Folletto' Casali

This document discusses social brand experiences and strategies. It argues that brands are inherently social as they naturally form communities of people with shared beliefs and lifestyles. However, using social platforms alone does not make a brand social; the brand must foster implicit word-of-mouth sharing and a viral community. The document also examines different relational motivations like competition, curiosity, excellence and affection that drive socialization dynamics for brands. It emphasizes starting with motivating employees and advocates internally before focusing on external communications. Overall it provides a framework for identifying a brand's current position and defining a strategy from the inside-out to authentically engage communities in a simplified manner.

Introduction to Building Wireframes (with Keynote)Erin 'Folletto' Casali

This document provides an introduction to building wireframes. It discusses what wireframes are, different levels of detail in wireframes, and how to approach the wireframing process iteratively. Key points covered include: - A wireframe is a visual guide that represents the skeletal framework of a website. They allow for rapid, low-cost design iterations. - Wireframes can vary in level of detail from high-level box structures to individual page elements. The appropriate level depends on communication needs. - An iterative approach to wireframing involves testing designs with users at each step and refining solutions collaboratively over multiple iterations. Both long-term project planning and short sprint cycles can employ this iterative process. -

Design Principles for Social Change: UX for Good and Inzovu CurveErin 'Folletto' Casali

Grow Your Personal Leadership with Your Hybrid TraitsErin 'Folletto' Casali

The knowledge of craft and processes does little to help in the day-to-day relationship with teams and clients. That's because the actual practical skills are just part of the game: there are competences that go beyond that: soft skills, sensibility, empathy, relational abilities, proactivity, etc. All of these are rarely highlighted or taught, and even less often they are used in specific tasks such as team growth or hiring. The Hybrid Traits is an effective model to frame these additional skills, allowing us to focus on them and embed them in our professional life. It's not easy however, because everything starts from the individual's desire to practice introspection. This is an excerpt from the talk and workshop done at UXHK 2015.

The Thought Pump Model for MeditationErin 'Folletto' Casali

This document discusses meditation and the natural process of the mind. When meditating, one focuses the mind until reaching a state of ideal focus, which slowly fades as thoughts start rushing in and the mind jumps between thoughts. This breaks the meditation, so the person refocuses their mind and reaches the focus point again. This process of focusing the mind and having thoughts interrupt is natural and meditation serves to train the mind to break the thought patterns and strengthen focus.

Design with Personas: A Lean ApproachErin 'Folletto' Casali

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The shift: UX Designers as Business ConsultantsErin 'Folletto' Casali

This is the deck of my presentation at Interaction 14. Here's the video: https://vimeo.com/86495316 UX is a broad field and designers are increasingly playing a strategic role in many companies. Be that designer. Businesses are increasingly adopting user-centered approaches to create experiences, moving UX design to be one of the core activities driving the company strategy and operations. This is an incredibly valuable opportunity that we designers can take to step up and contribute to create the great experiences and services they envision, taking our vision, tools and understanding to a different level. But we need to learn the new skills to play at this table, a table that's often speaking a different language with a lot of politics and different stakeholders.

The Three Speeds of Effective CollaborationErin 'Folletto' Casali

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Introduction to Building Wireframes (with OmniGraffle)Erin 'Folletto' Casali

This is the support deck for an introductory class I made for Junior Designers, Developers, Product and Project Managers to introduce them to the proper way to use wireframes. I did this class already multiple times at General Assembly (London, UK), TechLab (Santa Clara, CA) and internally in my consulting job. It's updated to OmniGraffle 6. Same presentation, with Keynote: http://www.slideshare.net/folletto/introduction-to-building-wireframes-with-keynote

Mastering Feedback: You, the Team, the ProductErin 'Folletto' Casali

Foundations of Chat Bot DesignErin 'Folletto' Casali

New Managers: Good Intentions, Half DelegationErin 'Folletto' Casali

Design without Ego — TEDxBologna TalkErin 'Folletto' Casali

The Making of WordPress·com Calypso: A Team PerspectiveErin 'Folletto' Casali

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Distributed Companies: A WordPress.com Team PerspectiveErin 'Folletto' Casali

The Shift: UX Designer as Business Consultant (2016)Erin 'Folletto' Casali

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Design Remote: The Async Advantage

1. REMOTE DESIGN THE ASYNC ADVANTAGE Davide ‘Folletto’ Casali

2. NIGHT.EU Manifesto Ibridi F E L L O W DESIGN DIRECTOR ADVISOR

3. @Folletto

4. FOUNDATION PART I

5. “ ” S. Graber for Harvard Business Review Many companies focus too much on technology and not enough on process. S. Graber (2015) Why Remote Work Thrives in Some Companies and Fails in Others

6. Product type work Consulting type work }Different approaches to remote work.

7. THE REMOTENESS CONTINUUM Distributed 100% Local 100% Remote anywhere in between concept one

8. Stable Speed Realtime Speed Async Speed THE THREE SPEEDS OF COLLABORATION concept two

9. THE ASYNC ADVANTAGE Remote work relies more on the async part

10. Calm Candor Challenging Chaos Collaborative Communication Different Difﬁcult Empowering Enabling Engaging Exciting Flexibility Freedom Future Independent Inspiring New Rewarding Transparency Automattic Internal Survey with Designers (2017)

11. Calm Candor Challenging Chaos Collaborative CommunicationDifferentDifﬁcult Empowering Enabling Engaging Exciting Flexibility FreedomFuture Independent Inspiring New Rewarding Transparency Future CalmTransparent Challenging EmpoweringCollaborative

12. GENERAL CHALLENGES PART II

13. TIMEZONES

14. Does it have to happen in realtime?

15. Master work handover

16. MISUNDERSTANDING

17. Tone of voice is an issue…

18. …but what about time to reﬂect and calm?

19. Walk away before answering It’s text: have someone else read it Use private messages Increase bandwidth

20. “Sorry”

21. COMMUNICATION

22. Communication is oxygen.

23. “Communication Issues” is too generic. Pinpoint what you really mean with it.

24. AVOID EFFICIENCY THEATRE Do Give space to personal and work alike Do not Split too early conversations in multiple channels

25. Make yourself feel present to others

26. Daily text standups EXAMPLE

27. LONELINESS

28. Some people need to be around people

29. Co-working spaces

30. Virtual watercooler

31. Automattic internal watercoolers EXAMPLE 123 TEAMS 249 PROJECTS 78 COOLERS 17% 1 OUT OF 6

32. TIMEZONES MISUNDERSTANDING COMMUNICATION LONELINESS Advantage?

33. DESIGN CHALLENGES PART III

34. QUICK FEEDBACK

35. Realtime exchanges

36. Reach anyone

37. Sketch Slack loop EXAMPLE

38. BRAINSTORMING

39. “ ” A. Furnham Research shows unequivocally that brainstorming groups produce fewer and poorer quality ideas than the same number of individuals working alone.

40. groupthink /ˈɡruːpθɪŋk/ the practice of thinking or making decisions as a group, resulting typically in unchallenged, poor-quality decision-making.

41. “ ” A. Osborn, the person that formalized brainstorms The fact is that group brainstorming is recommended solely as a supplement to individual ideation.

42. The generalized idea of brainstorms must include alone time to work.

43. Design challenge EXAMPLE

44. ALIGNMENT

45. Decisions are always written somewhere. // ////////// ////////////// //// ///// ////// //// //////// ////// /// ////////// ////// // //////// /////// //// ////// / ////// //// /// ///// ///////////// ///////// ////////// ////////// ////////// /// ////////// //// ///// // ////////// ////////// ////// / //////// //////// //// ////// / ///// //////// ///// //////////// ////////// ////////// ////////// ///////////// ////////// ////// /

46. Manage Signal / Noise Ratio

47. Write things that “everyone knows” and “have already been said”

48. {Improve Copywriting Naming things Identifying audience WRITING IS AN IMPORTANT SKILL

49. WORKSHOPS

50. THE BLANK STARE EFFECT In a video chat, that emotionless expression everyone does when others speak.

51. Surveys as questioning Discussion threads Iterations and explorations

52. KJ Remote workshop EXAMPLE intenseminimalism.com/2017/fully-remote-kj-technique-workshop/

53. WORKSHOPS ALIGNMENT BRAINSTORMING QUICK FEEDBACK Advantage?

54. Meet in person EXAMPLE

55. PURE ADVANTAGES PART IV

56. MEETINGS

57. Discussion Threads 99% of the time better than meetings.