Developing Chatbots with API.ai/Dialog flow
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The document discusses chatbots and their terminology. It explains that chatbots are powered by intents which are determined based on user input to understand what action to take. Entities are parameters that provide context to intents. Training involves teaching the chatbot to understand user queries. Integrations allow chatbots to connect to platforms like Facebook Messenger. Fulfillment is how the chatbot retrieves and responds with the requested information. The document provides examples and demonstrations of building chatbots using tools like Dialogflow.
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Developing Chatbots with API.ai/Dialog flow
- 1. © SANGAM Artificial Intelligence Deep Learning Data Science Machine LearningIoT Building Chatbots with api.ai/Dialogflow
- 2. © SANGAM Artificial Intelligence Deep Learning Data Science Machine LearningIoT
- 3. © SANGAM Name: Company: Experience : Expectations: Introduction about Developers
- 4. © SANGAM Program Agenda 1 2 Why Chatbots? Understanding the Terminology of Chatbots
- 5. © SANGAM Program Agenda 1 Why Chatbots? Understanding the Terminology of Chatbots3
- 6. © SANGAM We are now witnessing a new shift in computing the move from a mobile –first to an AI-first world -Sundar Pichai, CEO Google
- 7. © SANGAM BOTS will start replacing mobile apps. No more looking for an app, downloading an app, updating an app or managing an app Gartner 2017 report The next killer app's will be BOTS - Backed by intelligence
- 8. © SANGAM Technologies in Communication email? website? phone? my app? spam… meh… which? bye- bye Then Now Hey Dude What up? @lounge +121
- 9. © SANGAM Messaging Has Surpassed Social 4.1 Billion users in the world are on instant messaging apps 6 of Top 10 most used apps globally are messaging apps 4500 4000 3500 3000 2500 2000 1500 1000 500 0 20162013 2014 2015 Sources: BI Intelligence, Jan. 2016 and Statista, April 2016 Big 4 Instant Messaging Apps Big 4 Social Networks
- 10. © SANGAM Customer Experience with Call Center Services You dial in. You hear music. You are in Queue, we will get back to you soon You are asked to make a numeric choice. Again you are asked to select a numeric choice You make one more choice. Currently we are retrieving your information You learn that all agents are busy. You are asked to "hold the line". You hear music. Frustrated Customer ends the call with out solution Any idea of how This experience can be improved?
- 11. © SANGAM Types of BOTS Static Dynamic
- 12. © SANGAM How Chatbot Works? Please provide balance in my Savings account? 1 Incoming chat 2 What does the input mean? 3 Take note of any special information 4 Executes response
- 13. © SANGAM Program Agenda 13 1 2 3 2 Why Chatbots? Understanding the Terminology of Chatbots
- 14. © SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the Terminology of Chatbots 14
- 15. © SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the Terminology of Chatbots 15
- 16. © SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the Terminology of Chatbots 16
- 17. © SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the Terminology of Chatbots 17
- 18. © SANGAM Intent 18 Based on customer input What does the user says /want? What action should be taken ? Get Balance Transfer Funds Last Transactions “How much money do I have in my saving account?”
- 19. © SANGAM Intent 19 Get Balance Transfer Funds Last Transactions “How much money do I have in my saving account?” Based on customer input What does the user says /want? What action should be taken ?
- 20. © SANGAM Intent 20 Get Balance Transfer Funds Last Transactions How much did I spent in the Mc Donald today? Based on customer input What does the user says /want? What action should be taken ?
- 21. © SANGAM Intent 21 Get Balance Transfer Funds Last Transactions How much did I spent in the Mc Donald today? Based on customer input What does the user says /want? What action should be taken ?
- 22. © SANGAM Intent 22 Get Balance Transfer Funds Last Transactions Pay $100 to my wife saving account Based on customer input What does the user says /want? What action should be taken ?
- 23. © SANGAM Intent 23 Get Balance Transfer Funds Last Transactions Pay $100 to my wife Credit Card account Based on customer input What does the user says /want? What action should be taken ?
- 24. © SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the Terminology of Chatbots 24
- 25. © SANGAM Entity Variable/parameter for intent Important word in an input Adds relevance to intent Get Balance Entity: AccountType “How much money do I have in my checking account?” Checking Savings Credit Card 25 Possibly maps to domain object
- 26. © SANGAM Entity Variable/parameter for intent Important word in an input Adds relevance to intent Get Balance Entity: AccountType “How much money do I have in my checking account?” Checking Savings Credit Card 26 Possibly maps to domain object
- 27. © SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the Terminology of Chatbots 27
- 28. © SANGAM Training • Train the CHATBOT for user queries • SME experts make your BOT to address all the customer queries
- 29. © SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the Terminology of Chatbots 29
- 31. © SANGAM Integrations • Build once and deploy to multiple platforms using our one-click integrations. • There are several social networking applications which supports for creating ChatBots Google Assistant Facebook Messenger Slack Skype Telegram
- 32. © SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the Terminology of Chatbots 32
- 33. © SANGAM Fulfillment • In order to serve the actual information the user is requesting, you'll need to setup fulfillment. • Fulfillment is a method or a process which takes the user queries and replies the user appropriate response.
- 34. © SANGAM Demo
- 35. © SANGAM What do you need to Start Chatbot • Gmail id • Facebook id (FB Chatbot) • Skype (Microsoft ID) • Twitter ID • Telegram ID
- 37. © SANGAM CHATBOT Mobile App Installation No Installation Need to Install, consumes memory on the phone Usability Doesn’t need training Needs training on how to use Multi User Yes No Security Inbuilt in the app (FB, Skype, Telegram) Need to build Security Framework Management One Version on Server Multiple versions depending on OS version Platform Platform Independent (iOS, Android, Windows,..) Platform Dependent, one package for each type NLP (Natural Language Processing) Yes NO Machine Learning Yes NO How to connect Desktop, Laptops, Mobile, Tablets Mobile, Tablets Integration with Other Social Network Apps Yes (Skype, FB, Telegram) No Mobile Apps vs CHATBOTS
- 38. © SANGAM We are providing demo videos • GHMC Bin pickup https://drive.google.com/open?id=0B-EwGVxe_1GuLTZELXVxWG1DSFk • Android Mobile App • https://drive.google.com/open?id=0B-EwGVxe_1GuYWhfZTk0RTNOMkk • Chatbot Face Book Messenger • https://drive.google.com/open?id=0B-EwGVxe_1GuSDdtNVhoMWZBN0k • Chatbot on Telegram messaging app • https://drive.google.com/open?id=0B-EwGVxe_1GuZkdMRmdXUW1Ga3c • Chatbot on Skype • https://drive.google.com/open?id=0B-EwGVxe_1GuNmN2LVc3TXNqLWc
- 39. © SANGAM For any questions please write us to [email protected] Subscribe to our YouTube Channel http://youtube.com/sangamai