Digital 2016 Malaysia (January 2016)

DIGITAL2016
ALL THE DATA AND TRENDS YOU NEED TO UNDERSTAND INTERNET,
SOCIAL MEDIA, MOBILE, AND E-COMMERCE BEHAVIOURS IN 2016
MALAYSIA

@wearesocialsg • 6
GLOBAL & REGIONAL OVERVIEWS

GLOBAL DIGITAL SNAPSHOT
INTERNET
USERS
TOTAL
POPULATION
ACTIVE SOCIAL
MEDIA USERS
UNIQUE
MOBILE USERS
ACTIVE MOBILE
SOCIAL USERS
FIGURE REPRESENTS
UNIQUE MOBILE PHONE USERS
FIGURE BASED ON ACTIVE USER
ACCOUNTS, NOT UNIQUE INDIVIDUALS
FIGURE REPRESENTS TOTAL GLOBAL
POPULATION, INCLUDING CHILDREN
FIGURE INCLUDES ACCESS VIA
FIXED AND MOBILE CONNECTIONS
BILLION BILLION BILLION BILLION BILLION
A SNAPSHOTOF THE WORLD’SKEY DIGITAL STATISTICAL INDICATORS
• Sources: Population: UN, US Census Bureau; Internet: ITU, InternetWorldStats, CIA, national government ministries and industry associations;
• Social & Mobile Social: Facebook, Tencent, VKontakte, LiveInternet.ru, Nikkei, VentureBeat, Niki Aghaei; Mobile: GSMA Intelligence.
7.395
JAN
2016
URBANISATION: 54%
3.419
PENETRATION: 46%
2.307
PENETRATION: 31%
3.790
PENETRATION: 51%
1.968
PENETRATION: 27%

JAN
2016 ANNUAL GROWTH
GROWTH IN THE
NUMBER OF ACTIVE
INTERNET USERS
GROWTH IN THE
NUMBER OF ACTIVE
SOCIAL MEDIA USERS
GROWTH IN THE
NUMBER OF UNIQUE
MOBILE USERS
GROWTH IN THE
NUMBER OF ACTIVE
MOBILE SOCIAL USERS
YEAR-ON-YEAR GROWTH TRENDS FOR KEY DIGITAL STATISTICAL INDICATORS
SINCE JAN 2015 SINCE JAN 2015 SINCE JAN 2015 SINCE JAN 2015
• Sources: Population: UN, US Census Bureau; Internet: ITU, InternetWorldStats, CIA, national government ministries and industry associations;
• Social & Mobile Social: Facebook, Tencent, VKontakte, LiveInternet.ru, Nikkei, VentureBeat, Niki Aghaei; Mobile: GSMA Intelligence.
+10% +10% +4% +17%
+332 MILLION +219 MILLION +141 MILLION +283 MILLION

MALAYSIA

ACTIVE
INTERNET USERS
TOTAL
POPULATION
ACTIVE SOCIAL
MEDIA USERS
MOBILE
CONNECTIONS
ACTIVE MOBILE
SOCIAL USERS
FIGURE REPRESENTS MOBILE
SUBSCRIPTIONS, NOT UNIQUE USERS
FIGURE REPRESENTS TOTAL NATIONAL
POPULATION, INCLUDING CHILDREN
FIGURE INCLUDES ACCESS VIA
FIXED AND MOBILE CONNECTIONS
JAN
2016 A SNAPSHOTOF THE COUNTRY’SKEY DIGITAL STATISTICAL INDICATORS
MILLION MILLION MILLION MILLION MILLION
30.54
URBANISATION: 75%
20.62
PENETRATION: 68%
18.00
PENETRATION: 59%
43.43
vs POPULATION: 142%
16.00
PENETRATION: 52%
DIGITAL IN MALAYSIA
• Sources: UN, US Census Bureau; ITU, Facebook, GSMA Intelligence.

JAN
2016 ANNUAL GROWTH
GROWTH IN THE
NUMBER OF ACTIVE
INTERNET USERS
GROWTH IN THE
NUMBER OF ACTIVE
SOCIAL MEDIA USERS
GROWTH IN THE
NUMBER OF MOBILE
SUBSCRIPTIONS
GROWTH IN THE NUMBER
OF ACTIVE MOBILE
SOCIAL USERS
GROWTH TRENDS FOR THE COUNTRY’S KEY DIGITAL STATISTICAL INDICATORS
SINCE JAN 2015 SINCE JAN 2015 SINCE JAN 2015 SINCE JAN 2015
+1% +7% +4% +7%
• Sources: UN, US Census Bureau; ITU, Facebook, GSMA Intelligence.

JAN
2016 DIGITAL DEVICE OWNERSHIP
• Source: Google Consumer Barometer 2015. Figures based on responses to a questionnaire. *Please see notes at the end of the report for definitions.
MOBILEPHONE
(ALL TYPES)
SMART
PHONE
LAPTOP OR
DESKTOP COMPUTER
TABLET
DEVICE
TV STREAMING
DEVICE
HANDHELD
GAMING CONSOLE
E-READER
DEVICE
WEARABLE
TECH DEVICE
PERCENTAGE OF THE ADULT POPULATION*THAT OWNSEACH KINDOF DEVICE
96% 71% 35% 14%
4% [N/A] [N/A] 1%

JAN
2016 TIME SPENT WITH MEDIA
SURVEY-BASED DATA: FIGURES REPRESENT USERS’OWNCLAIMED / REPORTED ACTIVITY
AVERAGE DAILY USE
OF THE INTERNET
VIA A PC OR TABLET
AVERAGE DAILY USE
OF THE INTERNET
VIA A MOBILE PHONE
AVERAGE DAILY USE
OF SOCIAL MEDIA
VIA ANY DEVICE
AVERAGE DAILY
TELEVISION
VIEWING TIME
• Source: GlobalWebIndex, Q4 2015. Based on a survey of internet users aged 16-64. Averages also factor non-users.
4H 38M 3H 37M 3H 00M 2H 09M

JAN
2016 INTERNET USE
BASED ON REPORTED ACTIVE INTERNET USER DATA, AND USER-CLAIMED MOBILE INTERNET USE
TOTAL NUMBER
OF ACTIVE
INTERNET USERS
INTERNET USERS AS A
PERCENTAGE OF THE
TOTAL POPULATION
TOTAL NUMBER
OF ACTIVE MOBILE
INTERNET USERS
MOBILE INTERNET USERS AS
A PERCENTAGE OF THE
TOTAL POPULATION
##
20.6M 68% 18.0M 59%
• Sources: ITU; mobile internet data based on GlobalWebIndex Q4 2015 survey; data has been rebased to show national penetration.

JAN
2016 INTERNET USERS: PERSPECTIVE
ESTIMATES OF THE TOTAL NUMBER OF INTERNET USERS FROM DIFFERENT DATAPROVIDERS
INTERNET USERS:
INTERNETWORLDSTATS DATA
INTERNET USERS:
ITU DATA
INTERNET USERS:
CIA DATA
• Sources: InternetWorldStats, ITU, CIA.
# # #
20.60M 20.62M 12.10M

JAN
2016 FREQUENCY OF INTERNET USE
USE THE
INTERNET
EVERY DAY
USE THE INTERNET
AT LEAST ONCE
PER WEEK
USE THE INTERNET
AT LEAST ONCE
PER MONTH
1 7 31 ?
• Source: Google Consumer Barometer 2015. Figures based on responses to a questionnaire. Totals may exceed 100% due to rounding.
USE THE INTERNET
LESS THAN ONCE
PER MONTH
HOW OFTEN INTERNET USERSACCESS THE INTERNET FOR PERSONAL REASONS (ANYDEVICE)
77% 17% 5% 1%

JAN
2016 SHARE OF WEB TRAFFIC
SHARE OF WEB
PAGE VIEWS:
LAPTOPS & DESKTOPS
SHARE OF WEB
PAGE VIEWS:
MOBILE PHONES
SHARE OF WEB
PAGE VIEWS:
TABLETS
SHARE OF WEB
PAGE VIEWS:
OTHER DEVICES
• Source: StatCounter, Q1 2015.
BASED ON EACH DEVICE’S SHARE OF THE TOTAL WEB PAGESSERVED TO WEB BROWSERS
YEAR-ON-YEAR: YEAR-ON-YEAR: YEAR-ON-YEAR: YEAR-ON-YEAR:
48% 47% 5% -
-19% +40% -29% -

JAN
2016 SOCIAL MEDIA USE
• Sources: Facebook Q1 2016; Tencent Q3 2015; VKontakte Q3 2015, LiveInternet.ru Q1 2016.
TOTAL NUMBER
OF ACTIVE SOCIAL
MEDIA USERS
ACTIVE SOCIAL USERS
AS A PERCENTAGE OF
THE TOTAL POPULATION
TOTAL NUMBER
OF SOCIAL USERS
ACCESSING VIA MOBILE
ACTIVE MOBILE SOCIAL
USERS AS A PERCENTAGE
OF THE TOTAL POPULATION
BASED ON MONTHLY ACTIVE USER NUMBERSREPORTED BY THE COUNTRY’SMOSTACTIVE PLATFORM
##
18.0M 59% 16.0M 52%

JAN
2016 TOP ACTIVE SOCIAL PLATFORMS
• Source: GlobalWebIndex, Q4 2015. Based on a survey of internet users aged 16-64. Note: Data has been re-based to show national penetration.
SOCIAL NETWORK
MESSENGER / CHAT APP / VOIP
41%
39%
33%
23%
23%
22%
17%
16%
13%
11%
FACEBOOK
WHATSAPP
FACEBOOK
MESSENGER
GOOGLE+
WECHAT
INSTAGRAM
LINE
TWITTER
SKYPE
LINKEDIN

JAN
2016 FACEBOOK USER PROFILE
• Source: We Are Social’s analysis of Facebook-reported data, Q1 2016. Note: table values may not sum to 100% due to rounding in reported data.
DETAIL OF FACEBOOK USERS BY AGE GROUP AND GENDER, INMILLIONS
AGE TOTAL FEMALE MALE
TOTAL
13 – 19
20 – 29
30 – 39
40 – 49
50 – 59
60+
13 – 19
YEARS OLD
60+
YEARS OLD
20 – 29
YEARS OLD
30 – 39
YEARS OLD
40 – 49
YEARS OLD
50 – 59
YEARS OLD
FEMALE
MALE
1.3
3.2
2.0
0.9
0.5 0.2
1.6
4.2
2.4
1.0
0.5
0.3
18,000,000 44% 56%
16% 7% 9%
41% 18% 23%
24% 11% 13%
11% 5% 6%
5% 3% 3%
3% 1% 2%

JAN
2016
MOBILE PENETRATION
(UNIQUE USERS
vs. POPULATION)
NUMBER OF UNIQUE
MOBILE USERS (ANY
TYPE OF HANDSET)
NUMBER OF MOBILE
CONNECTIONS
(SUBSCRIPTIONS)
MOBILE CONNECTIONS
AS A PERCENTAGE OF
TOTAL POPULATION
AVERAGE NUMBER OF
CONNECTIONS PER
UNIQUE MOBILE USER
MOBILE USERS & CONNECTIONS
COMPARING THE NUMBER OF UNIQUE MOBILE USERS TO THE NUMBER OF MOBILE CONNECTIONS
• Sources: extrapolated from eMarketer data; GSMA Intelligence, Q4 2015. UN, US Census Bureau for population data.
# #
74% 1.9143.4M 142%22.7M

JAN
2016
MOBILE SUBSCRIPTIONS
AS A PERCENTAGE OF
THE TOTAL POPULATION
TOTAL NUMBER
OF MOBILE
SUBSCRIPTIONS
PERCENTAGE OF
MOBILE CONNECTIONS
THAT ARE PRE-PAID
PERCENTAGE OF
MOBILE CONNECTIONS
THAT ARE POST-PAID
PERCENTAGE OF MOBILE
CONNECTIONS THAT ARE
BROADBAND (3G & 4G)
MOBILE CONNECTIONS
BASED ON THE NUMBER OF CELLULAR SUBSCRIPTIONS / CONNECTIONS (NOTUNIQUE USERS)
• Sources: GSMA Intelligence, Q4 2015; UN, US Census Bureau for population data.
#
142% 66%77% 23%43.4M

JAN
2016 MOBILE ACTIVITIES
PERCENTAGE OF THE
POPULATION WATCHING
VIDEOS ON MOBILE
PERCENTAGE OF THE
POPULATION USING
MOBILE MESSENGERS
PERCENTAGE OF THE
POPULATION PLAYING
GAMES ON MOBILE
PERCENTAGE
OF THE POPULATION
USING MOBILE BANKING
PERCENTAGE OF THE
POPULATION USING
MOBILE MAP SERVICES
$
43% 47%34% 37%56%

JAN
2016 E-COMMERCE BY DEVICE
SEARCHED ONLINE
FOR A PRODUCT
OR SERVICE TO BUY
IN THE PAST 30 DAYS
PURCHASED A
PRODUCT OR
SERVICE ONLINE
IN THE PAST 30 DAYS
VISITED AN
ONLINE RETAIL
STORE IN THE
PAST 30 DAYS
MADE AN ONLINE
PURCHASE VIA A LAPTOP
OR DESKTOP COMPUTER
IN THE PAST 30 DAYS
MADE AN ONLINE
PURCHASE VIA A
MOBILE DEVICE IN
THE PAST 30 DAYS
59% 31%45% 44%50%

CLICK HERE TO READ OUR DETAILED ANALYSIS
OF ALL THESE NUMBERS: BIT.LY/DSM2016ES

CLICK HERE TO ACCESS OUR OTHER
FREE REPORTS AND HOW-TO GUIDES

SPECIAL THANKS
We’d like to offer our thanks to GlobalWebIndex for providing their valuable
data and support in the development of this report. GlobalWebIndex is the
world’s largest market research study on the digital consumer, spanning 37
countries, 4,500 data points, and conducting fieldwork 4 times a year:
90% GLOBAL
COVERAGE
37 MARKETS & 200,000
INTERVIEWS PER YEAR
QUARTERLY DATA
COLLECTION
TOTAL DEVICE
COVERAGE
Find out more: http://www.globalwebindex.net/

SPECIAL THANKS
We’d also like to offer our thanks to GSMA Intelligence for providing their
valuable data for this report. GSMA Intelligence is the unit within the GSMA
that houses the organisation’s extensive database of mobile operator
statistics, forecasts, and industry reports.
GSMA Intelligence’s data covers every operator group, network and MVNO in
every country – from Afghanistan to Zimbabwe. Updated daily, it is the most
accurateand complete set of industry metrics available, comprising tens of
millions of individual data points.
Leading operators, vendors, regulators, financial institutions and third-party
industry players rely on GSMA Intelligence to support strategic decision-
making and long-term investment planning. The data is used as an
industry reference point and is frequently cited by the media and by the
industry itself. GSMA Intelligence’s team of analysts and experts produce
regular thought-leading research reports across a range of industry topics.
Learn more about GSMA Intelligence at http://www.gsmaintelligence.com

SPECIAL THANKS
We’d also like to offer our thanks to the following data providers for
publishing much of the valuable data included in this year’s report:
STAT
COUNTER
GOOGLE CONSUMER
BAROMETER
ERICSSON
MOBILITY
AKAMAI
TECHNOLOGIES
Lastly, we’d like to say a big thank you to the TheNounProject.com,
who provided much of the inspiration for the icons used in this report.

DATA SOURCES USED IN THIS REPORT
POPULATION DATA: United Nations World Population Prospects, 2015 Revision; US Census Bureau (2016 data); United
Nations World Urbanization Prospects, 2014 Revision.
INTERNET USERDATA: InternetWorldStats (November 2015 Update); ITU Individuals Using the Internet, 2015; CIA World
Factbook, January 2015; The Prospect Group; TheChina Internet Network Information Center; TheTelecom Regulatory
Authority of India; Asosiasi Penyelenggara Jasa Internet Indonesia; Nigerian Communications Commission; Akamai’s
State of the Internet report (Q3 2015). Time spent, and mobile internet usage and penetration data extrapolated from
GlobalWebIndex, Q4 2015. Share of web traffic data from StatCounter, January 2016. Frequency of internet use data
from GoogleConsumer Barometer 2014-2015**.
SOCIAL MEDIA AND MOBILE SOCIAL MEDIA DATA: Latest reported monthly active user data from Facebook, Tencent,
VKontakte,LINE, Kakao, Google, Sina, Twitter, Skype, Yahoo!,Viber, Baidu, and Snapchat as at January 2016. Social
media usage data and time spent on social media extrapolated from GlobalWebIndex, Q4 2015. Facebook age and
gender data extrapolated from Facebook-reported data, January 2016. Thanksto Niki Aghaei for her assistance with
collecting and understanding social media user data for Iran.
MOBILE PHONE USERS,CONNECTIONS ANDMOBILE BROADBANDDATA: Latest reported national data from GSMA
Intelligence (Q4 2015); extrapolated data from eMarketer; extrapolated global data from GSMA Intelligence (Jan
2016); Ericsson Mobility Report (Nov 2015); usage data extrapolated from GlobalWebIndex Q4 2015; Akamai’s State of
the Internet report (Q3 2015); GoogleConsumer Barometer 2014-2015**.
ECOMMERCE DATA: GlobalWebIndexQ4 2015; GoogleConsumer Barometer 2014-2015**.
DIGITAL DEVICE OWNERSHIP DATA: GoogleConsumer Barometer 2014-2015**.
NOTES: ‘Annual growth’figures are calculated using the data we reported in WeAre Social’s Digital, Social & Mobile in
2015 report. * GlobalWebIndex surveys morethan 700,000 internet users aged 16 to 64 ever quarter across 34 countries
around the world, representing 90% of theglobal internet population. ** Google’s Consumer Barometer polls a
nationally representativetotal population (online& offline) aged 16+ in each country surveyed except in Argentina,
Brazil, China, India, South Korea, Malaysia, Mexico, Philippines, Vietnam, US where thesample base is aged 18+, and
Japan, where thesample base is aged 20+. For more details, see consumerbarometer.com.

IMPORTANT NOTES
We Are Social publishes its compendium of digital, social, and mobile media statistics on an annual
basis, but on occasion we may need to alter or update the information and data contained therein.
To ensure you have the most up-to-date version of this report, please visit http://bit.ly/DSM2016DI.
This report contains data, tables, figures, maps, flags, analyses and technical notes that relate to
various geographical territories around the world. However, reference to these territories and any
associated elements (including flags) does not imply the expression of any opinion whatsoever on the
part of We Are Social or any of its employees, nor on the part of any of the featured data partners,
nor any of those organisations’ employees, concerning the legal status of any country, territory, city
or area or of its authorities, or concerning the delimitation of its frontiers or boundaries.
This report has been compiled for informational purposes only, and relies on data from a wide variety
of sources, including public and private companies, market research firms, government agencies,
NGOs, and private individuals. We strive to ensure that all data and charts contained in the report
are as accurate and up-to-date as possible, but neither We Are Social, nor any of its employees, nor
any of its contractors, subcontractors or their employees, makes any warranty, express or implied, or
assumes any legal liability or responsibility for the accuracy, completeness, or any third party's use
or the results of such use of any information, or represents that its use would not infringe privately
owned rights.
We Are Social will not be liable in respect of any business losses, including without limitation loss of or
damage to profits, income, revenue, use, production, anticipated savings, business, contracts,
commercial opportunities or goodwill as a result of any actions taken based on any of the content
contained within this report.

WE ARE A GLOBAL AGENCY. WE DELIVER WORLD-CLASS
CREATIVE IDEAS WITH FORWARD-THINKING BRANDS. WE
BELIEVE IN PEOPLE, NOT PLATFORMS, AND THE POWER
OF SOCIAL INSIGHT TO DRIVE BUSINESS VALUE.
WE CALL THIS SOCIAL THINKING.
WE’RE ALREADY HELPING MANY OF THE WORLD’S
TOP BRANDS, INCLUDING ADIDAS, UNILEVER,
DIAGEO, NESTLÉ, INTEL, HSBC, AND GOOGLE.
IF YOU’D LIKE TO CHAT ABOUT US HELPING YOU
TOO, CALL US ON +65 6423 1051, OR EMAIL
US AT SAYHELLO@WEARESOCIAL.SG.
FIND OUT MORE AT WEARESOCIAL.COM.

This report has been compiled by We
Are Social Ltd (“We Are Social”) for
informational purposes only, and relies
on data from a wide variety of sources,
including but not limited to public and
private companies, market research
firms, government agencies, NGOs,
and private individuals. While We Are
Social strives to ensure that all data
and charts contained in this report are,
as at the time of publishing, accurate
and up-to-date, We Are Social shall
not be responsible for any errors or
omissions contained in this report, or
for the results obtained from its use.
All information contained in this
report is provided “as is”, with no
guarantee whatsoever of its accuracy,
completeness, correctness or non-
infringement of third-party rights and
without warranty of any kind, express
or implied, including without limitation,
warranties of merchantability or fitness
for any particular purpose. This report
contains data, tables, figures, maps,
flags, analyses and technical notes
that relate to various geographical
territories around the world, however
reference to these territories and
any associated elements (including
names and flags) does not imply the
expression of any opinion whatsoever
on the part of We Are Social, or any of
the featured brands, nor any of those
organisations’ partners, affiliates,
employees or agents, concerning the
legal status of any country, territory,
city or area or of its authorities, or
concerning the delimitation of its
frontiers or boundaries.
This report is provided with the
understanding that it does not constitute
professional advice or services
of any kind and should therefore
not be substituted for independent
investigations, thought or judgment.
Accordingly, neither We Are Social
nor any of the brands or organisations
featured or cited herein, nor any of their
partners, affiliates, group companies,
employees or agents shall, to the fullest
extent permitted by law, be liable
to you or anyone else for any direct,
indirect, punitive, incidental, special,
consequential, exemplary or similar
loss or damage, or loss or damage of
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the possibility of such loss or damage.
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not endorse any such third parties
or their products or services, nor is
this report sponsored, endorsed or
associated with such third parties.
This report is subject to change without
notice. To ensure you have the most up-
to-date version of this report, please
visit http://datareportal.com/
DISCLAIMER AND IMPORTANT NOTES

Digital 2016 Malaysia (January 2016)

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