Digital Transformation in Healthcare: Journey to Oracle Cloud for Integrated, Connected Decision Making

Session#21092
Digital Transformation in Healthcare: Journey to Oracle Cloud for Integrated, Connected Decision
Making
Presented by: Mark Hite & Zubin Shah

Session Overview
• Introductions
• Who is Alithya
• Oracle Cloud Capability Map
• Need for Transformation
• Typical ERP Challenges
• Solutions & Accelerators for Quick ROI - ERP
• Typical EPM Challenges
• Solutions & Accelerators for Quick ROI - EPM
• End State – Connected Decision Making
• Follow-Up/Q&A
Together Towards Tomorrow
INTERACT 21 VIRTUAL| JUNE 14 - 16

Mark Hite
Alithya
Managing Director, Healthcare
Mark.hite@alithya.com
• Located in St. Augustine, FL
• Been with Alithya for 19+ years and
have implementing Oracle/Hyperion
Enterprise Performance
Management (EPM) & BI solutions
for 22+ years.
• Charged with leading the Alithya
Healthcare Practice working with our
Provider and Payor clients to deliver
successful engagements.
• Real-work experience working in a
provider setting delivering and
administering EPM solutions and
Financial Reporting.
• Works closely with Oracle to help
educate on real challenges
Healthcare clients are facing.
• Focused on developing/delivering
solutions & accelerators that solve
focused problems.

Zubin Shah
Alithya
Director of Solutions, Oracle Cloud
Zubin.shah@alithya.com
• Located in Austin, TX
• Been with Alithya for 5+ Years
• Worked with Oracle Platforms for 8+
Years, 15+ Full Life Cycle Oracle
Cloud Implementations
• Oracle Cloud Certified –
Implementer, Project Manager,
Solution Engineer, Sales
• Worked directly with 20+ health care
clients in the past
• Leads the Oracle Cloud ERP and HCM
Solutions and Pre-Sales function at
Alithya
• Architected several of Alithya's
custom health care solutions that
leverage Oracle Cloud technology

Alithya Oracle Practice
Enterprise Performance Management (EPM)
Enterprise Resource Planning (ERP)
Supply Chain Management (SCM)
Human Capital Management (HCM)
Organizational Change Management
Process Design (Redesign)
Strategic Roadmaps
Cloud Assessments & Health Checks
Training Services
Health Care
Financial Services
Manufacturing
Retail/CPG
Professional Services
Utilities
Others
Data Services
Analytics
Hosting & Infrastructure
Managed Services & Support
Integration
Security

Oracle’s Unified Cloud Applications Suite
Social Analytics, AI,
IoT, Blockchain
Process
Security
Mobile
Built-In Standardization
Modern Best Practice

Alithya’s ERP Capability Map
Financial
Management
Invoice to Pay Billing to
Collections
Asset Lifecycle
Management
Cash Management
Contract & Perf.
Obligations
Revenue
Allocations
Revenue
Recognition
Liabilities &
Assets
Travel & Expense
Management
Subscription
Management
Joint Venture
Management
Bill & Credit
Management
Management &
Scheduling
Resource
Management
Task Management Cost Management Asset
Management
Planning &
Forecasting
Billing & Revenue Grants
Management
Time & Labor Mobile
Sourcing Contracting Procure-to-Pay Supplier
Management
Role Design Access and SOD
Analysis
User Access
Certification
ERP Configuration
Audit Controls
Transaction
Controls
Internal Controls
& SOX Compliance
Enterprise Risk
Mgmt Workflows
Reporting,
Dashboards,
Exception Mgmt
Capability /
Maturity Level
Scope / Priority /
Phasing
EPM
Software Product
Cloud vs
On-Prem
Service Catalog
Mapping
INDUSTRY
SOLUTIONS
FINANCIALS
Core
Revenue
Management
Other
PROCUREMENT
Source-to-
Settle
PROJECTS
RISK
MANAGEMENT
Security &
Access
Controls &
Compliance
VISUALIZATION
IDEAS
Prebuilt Analytical
Models
Self-Service Data
Discovery
KPI Mgmt & Best
Practice Metrics
Mobile
ANALYTICS &
REPORTING
Operational
Reporting
Analytics
Project Financial
Management
Project Execution

Alithya’s Healthcare EPM Capability Map
Long Range
Planning
M&A
Modeling
Scenario/
What-If Planning
Treasury/
Liquidity
Planning
Bal Sheet / Cash
Flow Forecasting
Capital Portfolio
Planning
Expense/Revenue
Planning
Workforce Planning
– Employee/Job
Code
Physician Revenue
Planning
Rolling Forecast Capital Asset
Planning
Volume Planning Strategic
WorkForce
Planning
Physician
Compensation
Planning
Close Process
Orchestration
Acct
Reconciliation
– Compliance
Transaction
Matching
Financial
Controls
Financial
Consolidation
Cash Flow Accounting Basis
Segmentation
Supplemental
& Footnote Data
Financial
Consolidation
Transfer
Pricing
Global Expense
Allocations
Shared Svc
Costing &
Chargeback
Statutory
Reporting
Local
Reporting
Narrative
Reporting
Management
Reporting
Service Line
Reporting
Strategic P&L Treasury/
Risk Reporting
Monthly
Operational
Reporting
Actual vs Budget
Labor Productivity Service Line
Profitability
Physician
Profitability
Clinical Analytics Predictive
Analytics
Population Health
Data
Governance
Financial Master
Data Management
Analytical Master
Data Management
Operational
Master Data
Management
Modern Data
Architecture
Data Quality Data Capture Scheduling &
Automation
Capability /
Maturity Level
Scope / Priority /
Phasing
EPM
Software Product
Cloud vs
On-Prem
Beyond Budgeting
Alignment
Workflow
& Compliance
Consolidation
Financial
Sub-Processes
OPERATIONAL
PLANNING
Strategic
Management
Finance
Budgeting
& Forecasting
Operational
Planning
ANALYTICS
& REPORTING
External
Reporting
Internal
Reporting
Analytics
Insights
COMPREHENSIVE
FINANCIAL
CLOSE
ENTERPRISE
DATA
Master
Data
Data
VISUALIZATION
IDEAS
INDUSTRY
SOLUTIONS

Transformation = Building a Connected
Enterprise

Digital Transformation as a Strategic Advantage
Status Quo
Reactive -
Plugging Holes
Focused - Point
Solutions
Visionary -
Transformation
Market Disruption
Reactive -
Plugging
Holes
Where do you want to be?
How are you going to get there?
Who can help you get there?
Where are you today?
Where are your competitors?
What is the cost of inaction?

Healthcare Challenges – ERP Focused
Outgrown Chart of Accounts
• Previous system in place for 10+ years
• Growth of the company, desire to
track more metrics
• Acquisitions/Mergers with other
health orgs
 Reporting frustrations
 Master Maintenance frustrations
 Manual Excel manipulation
 Longer Period Close
• Lack of Integrated Solutions – HCM vs
ERP
• Old and Unsupported UIs &
Integrations, no out-of-box options
• End of Life, On-Premise
 Expensive Integrations Development &
Maintenance
 Expensive Internal Infrastructure –
Hardware & Personnel
Outdated ERPs Too Much Paper!
• Employee documents stored physically
• Approvals performed outside system
with paper and stamps
• PO's/Invoices
• Payments for Expense Reimbursement,
Employee Payroll, Vendors on paper
checks
 High Cost - Dollars & Time
 Zero Controls

Focused Enterprise
Challenges
Exploding Supplier Master – Patient Refunds
Lack of Projects/Grants System
• Adding payees into the Supplier Master for Patient
Refunds – Individual Patients & Insurance
Companies
• Performance issues with too many records
• Not best practice
• Increasingly difficult to maintain
• Many health care orgs are required to
have a true system with audits, controls,
budget vs actuals spend tracking in real
time
• Government requirements for some
Grants
• Lots of orgs use excel
Escheatments
• Process of taking uncashed Patient Refund checks
and remitting to the State
• Typically a messy process and very manual
Approval Workflows
• Many health care orgs treat the
combination of Department AND Location
as a true Cost Center
• Separate managers, which approvals need
to be driven by

Focused Enterprise
Challenges
Low Employee Engagement
• Challenging to get solid user adoption when Self-
Service functions are in play
• This issue is amplified in health care
• When User Interfaces (UIs) are antiquated and not
mobile-friendly, it's a losing battle
High Turnover
• The industry is plagued by extremely high turnover
• Companies are finding that they have to compete
on every level, not just Compensation and Benefits
--> Onboarding experience, Career Development,
Continual Learning

How Can Oracle ERP Cloud
Help…

Pre-Built Accelerators &
Integrated Healthcare Solutions
Patient Refunds Custom Solution –
Interface with EMR that creates invoices
without having to create suppliers for each
patient or insurance company.
Escheatment Custom Solution – Process
that automates the entire escheatment flow for
legacy checks and net new checks.
Projects/Grants Packaged Solution – End
to end solution that connects with
Requisitioning and Purchasing, Accounts
Payable, Expense Reimbursement, Accounts
Receivable, and Fixed Assets modules. Ability
to check budgetary control to see if funds exist
early on in the process.
Accounts Payable Custom Invoice
Approval Solution – Offers ability to use
combination of Company + Cost Center +
Location to drive approval routing and
workflow
HCM UI – Extremely user friendly and intuitive
design. Native mobile responsive pages as well
as Oracle HR Mobile App which enhances
Employee Self-Service and Manager Self-Service
processes. Introduction of Oracle Journeys.
Add-On HCM Packaged Solutions – Common
modules that companies implement for HCM
are Core HR, Benefits, Absence, Time & Labor,
and Payroll. We offer modular expansions for:
Onboarding, Recruiting, Talent Management –
Performance/Goals/Skills, Learning,
Compensation, Health & Safety
Strategic Workforce Planning
Payroll Reconciliation Tool
Connectors with:
- GHX, Vizient
- Epic. Cerner, Allscripts, etc.
- Kronos, Hire Right

Healthcare Challenges – EPM Focused
Consolidation In Healthcare System(s)
• Acquisitions of smaller systems –
merging with larger systems
• Physician Group consolidation
• Expansion of Service Lines – additional
revenue streams
• Business Unit Flexibility
• Data Integration
• System flexibility – systems that are
more than monolithic solutions
• Enterprise Focus vs Department Focus
• Process Focused solutions that can be
expanded and offer flexibility in that
configuration
• Deeper analysis of solutions for greater
cost savings
Vendor/Software Consolidation Operational & Financial Data Alignment
• Financial Operations being more
proactive as a result of pandemic
• Greater connected systems to provide
more time analyzing vs preparing
• Moving beyond budgeting
• Greater connection to operational
systems to for more aligned driver
related processes

Focused Enterprise
Challenges
Disconnected Planning Process(es)
Lack Integrated Reporting
• Most clients are dealing with a manual data
loading process
• Bringing together all the required data to complete
a budget, forecast, rolling forecast is time intensive
and is facilitated by multiple FTEs
• Seeding/Initialization process can be time-
consuming for clients and ultimately doesn’t fit the
logic requirements they need
• Operational Planning components live in different
tools and some of these process are not
connected
• Budget process not giving them the transparency
they need to answer all the questions for variances
• Reporting tools not integrated to financial
systems, and if they are, they are static
reports that can’t be configured to
provide tangible analysis capabilities
• Lack of integration causes issues with
trying to report near “real-time” as users
are adding or changing data
• Use of 3rd party tools sometimes require
exporting and importing data which
increases manual nature of reporting
• Lack transparency

Focused Enterprise
Challenges
Manual/Time intensive Financial Processes
Operational and Financial Data
Convergence
• As more Healthcare systems consolidate and/or
purchase groups a solution that can bring multiple
ERPs together to consolidate more effectively is
required
• Lack visibility during the close process to
orchestrate the activities and provide clear status
on where things are stand at a given time
• Account reconciliation processes are time
consuming and produce a real “hidden tax” within
organizations based on the effort and number of
people involved and effort
• Reporting tools not integrated to financial
systems, and if they are, they are static
reports that can’t be configured to provide
tangible analysis capabilities
• Lack of integration causes issues with
trying to report near “real-time” as users
are adding or changing data
• Use of 3rd party tools sometimes require
exporting and importing data which
increases manual nature of reporting
• Lack transparency

How Can Oracle EPM Cloud
Help…

Complete – Industry
Leader with a
comprehensive set of
EPM Solutions
Connected – Common
Platform for fully integrated
Cloud ERP and EPM
applications
Modular – Deliver value in
weeks and focus on your
biggest pain points with a
modular delivery capability
Solutions – Planning,
Profitability & Cost
Management, Financial
Consolidation & Close,
Account Reconciliation,
Narrative Reporting, Tax
Reporting, Enterprise
Data Management
20
Operations
Marketing
Sales
Finance
HR IT
Connect all
planning
Close with
confidence
Reinvent
analytics
and
reporting
Outperform with
intelligence
Align
enterprise
data
Image leveraged from Oracle

Pre-Built Accelerators &
Integrated Healthcare Solutions
Labor Productivity – Understand productivity
metrics for your clinical staff and help
understand labor costs at a detailed level.
Costing – Allocate costs with varying
methodologies to detailed levels to analyze and
understand costs.
CapEx Planning – Plan for capital assets and
capital asset-related expenses, including
depreciation, maintenance, and insurance.
Operational Planning – Leverage Budget or
Rolling Forecast for all facets of planning
process: Volume, Expense, Revenue, Labor
(Staff & Physician)
Strategic Modeling – Leverage rich financial
forecasting and modeling features with built in
on-the-fly scenario analysis and modeling
capabilities to understand real-world impact to
your business
Capital Portfolio Planning – Streamline the
prioritization and execution of high-dollar,
multi-year capital program portfolios
Financial Close – Achieve comprehensive
consolidation and close including complex
consolidation support, close process
orchestration, and supplemental data collection
Account Reconciliation – Streamline account
reconciliation by comprehensively addressing
risk, efficiently managing the global account
reconciliation process, and using automation to
decrease a company’s effort with these tasks

Integrated, Dynamic Labor Management
Labor
Productivity
Volumes
Charge
Time
Contract /
Contingent
Payroll
Schedulin
g
Target /
Budget
Employee
Demographics
Alithya’s Labor Productivity
Solution accelerator includes:
> Dimensional model to facilitate
“typical” labor productivity analytics
> Pre-configured 100+ out of the box
calculations focused around labor
related measures
> Detailed data integration capability
with varying systems to create a
solution to support monthly, bi-
weekly and daily reporting
> Dashboards and Analytic
recommendations to start your
labor analytics journey

Alithya Capital Portfolio Planning Solution
Alithya’s Capital Portfolio Planning
solution accelerator includes:
> Tailored dimensional model
> Tailored input forms for requests and
approvals
> Tailored review forms & dashboards to
monitor request and project portfolios
> Tailored Print-quality (PDF) reporting
for approved capital program
> Tailored Workflow to capture request
approvals
> Tailored data integrations
Measures
Requests
Departments
(Org
Structure)
Workflow
Stage
Funding
Source
Projects
Capital
Program Year
Cash Flow
Year
Scenario,
Version, &
Period

Alithya Healthcare Operational Planning Solution
Integrated
Planning /
Forecasts
Assumptions
Master Data
Volumes /
Drivers
Expense
Hospital
Revenue
Physician
Revenue
Physician
Compensation
Labor
(Employee /
Job Code)
Alithya’s Integrated Planning solution
accelerator includes:
> Pre-defined assumption options to support varying
level of planning needs for initialization and seeding
of the budget/forecast
> Pre-defined metadata elements to support varying
functionality gleamed from real-world
implementations to support a variety of functionality
for clients
> Pre-defined data elements to support most
budget/forecast needs for clients – data file specs to
drive quicker return on data
> Pre-defined business rulesets to calculate and drive
line item detail to GL accounts for immediate impact
at department/cost center detail
> Recommended form setup and interaction for users
based on Budget/forecast planning needs

Connecting Your Enterprise…

Procurement
Financials
Supply Chain
HCM
Project/Grants
Payroll
Connected Oracle
Enterprise
Financial
Close
Account
Reconciliation
Enterprise
Data
Management
Profitability &
Cost
Management
Enterprise
Planning
Tax Reporting
Narrative
Reporting /
Dashboarding
Fusion
Analytics
Warehouse

• Session Surveys
• Click on the session in your schedule
• Click "Session Feedback”
• General Feedback
• Homescreen

Questions?
Or send to infosolutions@alithya.com

Q&A | Next Steps | Contacts | Resources
Mark Hite
Managing Director, Healthcare
Mark.hite@alithya.com
Zubin Shah
Director of Solutions, Oracle Cloud
Zubin.shah@alithya.com
infosolutions@alithya.com
Email us questions.
https://www.alithya.com/en/technology-
partners/oracle-solutions
Visit our Oracle Solutions page
https://www.alithya.com/en/insights
Read our blog posts.
https://www.youtube.com/alithya_inc
View our webinar recordings.

Digital Transformation in Healthcare: Journey to Oracle Cloud for Integrated, Connected Decision Making

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