Digital Transformation Iniciative

EXECUTIVE SUMMARY
JANUARY 2017
Digital Transformation Initiative
In collaboration with Accenture
Unlocking $100 Trillion
for Business and Society
from Digital Transformation

To find out more about the DTI project, visit http://reports.weforum.org/digital-transformation
FOREWORD
The world is being transformed by new technologies, which are redefining customer expectations, enabling businesses to meet these new expectations, and changing
the way people live and work. Digital transformation, as this is commonly called, has immense potential to change consumer lives, create value for business and unlock
broader societal benefits.
The World Economic Forum launched the Digital Transformation Initiative in 2015, in collaboration with Accenture, to serve as the focal point for new opportunities and
themes arising from the latest developments in the digitalization of business and society. It supports the Forum’s broader activity around the theme of the Fourth
Industrial Revolution. Since its inception, the Initiative has analysed the impact of digital transformation across 13 industries and five cross-industry topics, to identify the
key themes that enable the value generated by digitalization to be captured for business and wider society. Drawing on these themes, we have developed a series of
imperatives for business and policy leaders that look to maximize the benefits of digitalization. We have engaged with more than 300 executives (both from leading
global firms and newer technology disruptors), government and policy leaders, and academics.
Every industry has its nuances and contextual differences, but they all share certain inhibitors to change. These include the innovator’s dilemma (the fear of
cannibalizing existing revenue models), low technology adoption rates across organizations, conservative organizational cultures, and regulatory issues. Business and
government leaders should continue to work towards addressing these challenges.
A notable outcome of this work is the development of our distinctive economic framework, which quantifies the impact of digitalization on industry and society. It can be
applied consistently at all levels of business and government to help unlock the estimated $100 trillion of value that digitalization could create over the next decade. We
have already started to leverage this framework for region-specific discussions with some governments.
We are confident that the findings from the Initiative will contribute to improving the state of the world through digital transformation, both for business and wider society.
2
Jim Hageman Snabe
Chairman
World Economic Forum, USA
Pierre Nanterme
Chairman and Chief Executive
Officer
Accenture
Cheryl Martin
Head of Industries,
Member of the Managing Board
World Economic Forum

GRATITUDE GOES TO OUR CEO CHAMPIONS
FOR THEIR SUPPORT
3
Jonas Prising
CEO
ManpowerGroup
Arne Sorenson
CEO
Marriott International
T.V. Narendran
CEO
Tata Steel
Bob Dudley
CEO
BP
Jean-Yves Charlier
CEO
VimpelCom

4
CONTENTS
Introduction to the Digital
Transformation Initiative
Cross-Industry
Themes
In-Depth Industry
Reviews: Key Insights
Opportunities to Improve
the State of the World
Acknowledgements
2 3
5
1
4

1. INTRODUCTION TO THE
DIGITAL TRANSFORMATION INITIATIVE (DTI)
5
In a world where game-
changing innovation
has become the norm,
the DTI provides a
unique insight into the
impact of technology on
business and society
over the next decade.
The past 12 months have brought a series of exciting technological
breakthroughs. Self-driving Tesla cars can now be seen on the road;
Uber is testing autonomous taxis in Pittsburgh; Google DeepMind’s
Alpha Go demonstrated a leap forward in artificial intelligence with a
famous victory at the board game Go; and augmented reality hit the
mainstream with the success of Pokémon Go. Game-changing
innovation has become the norm.
Digital innovation is reshaping industries by disrupting existing
business and operating models. But it is also having a profound impact
on society, presenting a series of opportunities and challenges for
businesses and policy-makers.
This executive summary introduces the approach taken to unlocking
the value of digitalization. Over the past two years, the DTI has
developed a unique value-at-stake framework to support a consistent
way of measuring technology's impact on business and wider society.
This is covered in the section on Unlocking Digital Value to Society: A
New Framework for Growth.
The goal is for this framework to provide a base of evidence and a
common language for public-private collaboration focused on ensuring
that the benefits of digital transformation are fairly and widely shared.
Bruce Weinelt
Head of Digital Transformation,
World Economic Forum
Mark Knickrehm
Group Chief Executive,
Accenture Strategy

THE COMBINATORIAL EFFECTS OF
TECHNOLOGY ARE ACCELERATING CHANGE
6
The falling cost of
advanced technologies
is a defining
characteristic of the
digital revolution. It is
playing a major role in
accelerating innovation.
Cheaper and better technology is creating a more connected world: 8
billion devices are now connected to the internet; by 2030, that number
is forecast to grow to 1 trillion.
As the cost of advanced technologies continues to fall, new
applications will be opened for them, as well as opportunities to
combine them in innovative ways. This unleashes "combinatorial"
effects, where the capability of technologies working in tandem far
exceed their capabilities when deployed separately.
Take, for example, continuous liquid interface production (CLIP): it can
produce isotropic parts with mechanical properties and surface finish
similar to injection-moulded plastics. Carbon, a Technology Pioneer of
the World Economic Forum, is using CLIP, the cloud and analytics in a
platform-based business model to significantly advance what used to
be a prototype technology into high-quality, scalable and low-cost
manufacturing.
The combinatorial effects of base technologies, such as mobile, cloud,
sensors, analytics and the Internet of Things (IoT), are accelerating
progress exponentially. Technology is the multiplier. Source: World Economic Forum/Accenture analysis
IoT and
smart machine
Big Data, analytics,
visualization
Web 2.0, cloud, mobile
Web 1.0 eCommerce
Client-server
and PCs
Mainframe
Artificial
intelligence
1950 1960 1970 1980 1990 2000 2010 2020
Cumulativecapability
Time
Examples of the falling cost of key technologies
$100,0002007
Cost per unit
$7002013
Drones
$2.7 billion2000
Cost per unit
$10 million2007
DNA Sequencing
$1,0002014
Cost per kWh*
$301984
$0.162014
Solar
* kilowatt hour

SEVEN TECHNOLOGIES ARE TRANSFORMING THE
INDUSTRIES COVERED BY DTI RESEARCH
7
DTI research to date
has identified seven key
technologies that are
expected to have the
most impact among the
industries analysed.
Note: This list is not
comprehensive and does not
include all the emerging
technologies (e.g. blockchain)
that were identified in only one
or two use cases across DTI
industries to date.
Big data analytics
and cloud
Artificial intelligence
Internet of Things (IoT)
and connected devices
Robots and drones
Custom manufacturing
and 3D printing
Autonomous
vehicles
Social media
and platforms

NAVIGATING THE EXECUTIVE SUMMARY
8
The sections that follow
offer a summary of the
research into the impact
of digitalization on
industry and wider
society.
Over the past two years, DTI research has focused on
understanding the impact of digital transformation in 13
industries and drawing insights from the cross-industry themes
that came out of that analysis.
In section two of this summary, five cross-industry themes
are introduced. Digital Consumption explains how the rapidly
changing expectations of digital customers are forcing
enterprises to reinvent themselves. Digital Enterprise looks at
how companies can respond by rethinking every aspect of their
businesses. Platform Economy focuses on the immense
impact of one type of digitally enabled business model –
business-to-business (B2B) platforms. The adoption of new
digital business and operating models is having a profound
impact on society, a theme analysed in Societal Implications. A
quantitative analysis of the impact of digitalization on business
and wider society is then introduced in the final cross-industry
theme, Unlocking Digital Value to Society.
In section three, in-depth industry reviews are presented.
Thirteen industries were analysed: Aviation, Travel and
Tourism; Chemistry and Advanced Materials; Mining and
Metals; Oil and Gas; Professional Services; Retail;
Telecommunications; Automotive; Consumer; Electricity;
Healthcare; Logistics; and Media.
Finally, drawing on these cross-industry themes and industry
reviews, section four proposes a set of Opportunities to
Improve the State of the World.

DIGITAL CONSUMPTION: THREE BATTLEGROUNDS
FOR THE DIGITAL CUSTOMER
10
Offering products and services
is no longer enough: successful
companies will be the ones
focused on delivering the most
compelling experiences. In fact,
56% of business leaders believe
that customer experience is their
top digital transformation priority.
Customers expect and value
increasingly personalized
interactions at all points of their
journey, and digital technology
is enabling companies to deliver
personalization economically at
scale. The challenge
companies face, however, is to
understand how much
personalization customers
want, as 90% of consumers say
they would limit access to
certain types of personal data.
Products and services
to experiences
Hyper-
personalization
Ownership
to access
Enabled by digital platforms,
customers are substituting
ownership of goods with
access-based models. The
global market for shared
goods and services across
five key sectors is expected to
grow to $335 billion by 2025.
Companies should evaluate
opportunities to cater to
customer preferences for
access-based models, before
competitors or start-ups
sweep in.
Enterprises need to
constantly reinvent their
offerings to keep up
with the rapidly evolving
expectations of digital
customers.
Click to
download
White Paper
(Magic Bands)
Selected
case
studies:

Companies are recognizing that digital customers increasingly demand high-quality experiences and guaranteed outcomes,
rather than just products and services. This development is leading to new, outcome-based business models.
Why outcomes matter
The low cost and easy availability of
connected sensors, coupled with
breakthroughs in data analytics, have
enabled outcome-based services to become
a reality. In many instances, companies are
using digital technologies to identify and
target the outcomes that customers care
about, giving them powerful tools to improve
customer satisfaction and enhance customer
lives.
This trend becomes highly relevant in
today’s world where customers tend to adopt
products and services that deliver real value
to them, but also use these experiences to
define their expectations across all other
industries.
DIGITAL CONSUMPTION:
PRODUCTS AND SERVICES TO EXPERIENCES
11
A Focus on Outcomes
AUTOMOTIVE BANKING CONNECTED HOMES
EDUCATION HEALTHCARE RETAIL
The connected car is enabling outcome-
oriented experiences, such as personalized
apps to help electric-car drivers minimize
their electricity bills.
Self-checking, greater security, predictive
services to enhance wealth creation, and
payment platforms are likely to be key
emerging themes in personal finance.
Managing energy, shopping, security,
environment, entertainment, our diaries and
budgeting are all becoming possible with
new advances in the connected home.
Personalized, automated learning services
will help deliver a tailored, individual
approach based on unique needs, with the
ability to monitor how much a student has
learnt more effectively.
Digital is expected to have a profound
impact on health and wellness, enabling a
shift from population-based diagnostics and
prescriptions to those centred on
individuals.
Personalized services and more interactive
in-store digital experiences could help
companies provide a more integrated
approach to managing customer journeys.

1
GIVING CUSTOMERS CONTROL TO
CUSTOMIZE THEIR PRODUCT /
EXPERIENCE
2
PROVIDING MORE RELEVANT
INTERACTIONS BY ANALYZING
CUSTOMER DATA
EXAMPLES
Create your own suit
Customized shoes
100+ drink choices and
customization options
Personalized in-store
shopping recommendations
Mobile app using machine
learning to monitor mental-
health patients
Music tailored in real time to
mood and location
IMPLICATIONS
• Lower requirement for access to customer
data
• Requires more direct engagement from the
customer (opt-in) at point of sale
• Robust and agile supply chains to provide
convenience and choice
• Requires (repeat) access to customer data
• Usage data can be captured without direct
customer intervention
• Analytical capabilities to tailor personalized
offers and services
HYPER-PERSONALIZATION
Customers increasingly
expected relevant,
personalized
interactions through
every engagement
channel. Advances in AI
and other technologies
are opening up new
possibilities for hyper-
personalization.
The hyper-personalization spectrum
Digitalization has enabled two main forms of hyper-personalization:

OWNERSHIP TO ACCESS
Which sectors are most likely to be disrupted by
access-based models (grouped by net asset value)?
Factors determining the extent of access-based business models include:
Underutilized
capacity
Shareability
quotient
Accommodation
Automotive
Construction
Luxury Apparel
Medical Equipment
Energy
Sports Equipment
Personal Care Products
Food and Beverage
HighMediumLow
Regulatory
environment
The concept of ownership to access has emerged
across a wide set of markets
A preference for access rather than ownership is now mainstream, with
more than 110 million people in North America already participating in
the collaborative economy. This shift towards access-based
consumption patterns holds important implications for businesses,
especially for traditional revenue models.
Ownership to access can also generate value for society. It does so by
creating an economic system of marketplaces and platforms that unlock
the value of underused assets and improve resource efficiency.
Cohealo, a US-based technology company,
allows hospitals to share equipment, reducing
the need to buy assets and boosting utilization
rates. Cohealo says that its service has saved
hospitals $1 million to $2 million each.
13
Net asset value

14
“Do not reinvent the
wheel. Partner with
experts who have
a competitive edge –
a team effort across
industry is necessary.”
Aireen Omar
Chief Executive Officer,
AirAsia, Malaysia

DIGITAL ENTERPRISE: HOW TO SURVIVE
DISRUPTION AND THRIVE IN THE DIGITAL AGE
15
Disruption may not be bankrupting incumbents, but to succeed in the digital era, they will need to become
digital enterprises, rethinking every aspect of their business.
Companies need to
fundamentally change the way
they identify, develop and launch
new business ventures. A recent
study forecast that 30% of
industry revenues will come from
new business models by 2020.
Digital business
models
Digital operating
models
Digital talent
and skills
Digital metrics
for success
Digital leaders follow a lean
approach to both core and
support functions. With this in
mind, 90% of companies have
significantly adjusted operations
in the past two years.
To attract, retain and develop
talent, enterprises will need to
embrace cultural change, focus
on recruiting millennials and
adapt to new ways of working.
Companies need to prepare for
greater automation, with 81% of
managers believing that
machines will make workers
more effective.
Traditional key performance
indicators are no longer
effective at measuring the
performance of a business in
the digital age. Leading
enterprises track the metrics
that matter, and react to them in
real time. Companies that
understand digital
transformation earn 26% more
profit than others.
Selected
case
studies:

DIGITAL ENTERPRISE:
DIGITAL BUSINESS MODELS
Companies can choose
from several options
when implementing a
digital business model.
The following factors
are likely to determine
the path selected.
Source: World Economic Forum/Accenture Analysis
Traditional approaches Additional approaches
• When the opportunity is related to the
company’s core business
• If there is still time until the market's inflection
point
• If the company can hire the necessary talent
Build
Might be the best route:
• When it is strategically imperative to “own” a
market
• If the market inflection point is close, and hiring
the right talent is not possible
• If the new opportunity bears little relation to the
company’s current business model
Buy
Usually most appropriate:
• Learn more from a “digital native” about the
market and the partner’s model
• Useful when deeper partnerships or future
acquisitions are required
Partner
When there is no strategic need to own:
• Allows an established company to connect with
the right skills and capabilities
• Avoids hindering entrepreneurial forces with a
set-up focused on internal governance and
reporting, which would undermine the start-
up’s agility
Invest
• Allows for a close relationship to the funding
company, enabling internal capabilities,
infrastructure and resources to be deployed to
help the start-up
• Benefits companies via increased deal flow in
business models and technologies
Incubate/Accelerate
16
Click to
download
White Paper

DIGITAL ENTERPRISE:
DIGITAL OPERATING MODELS
17
Digital disruption is encouraging companies to re-examine their operating models. DTI research has identified five operating
models for the digital age.
ORGANIIZATION PROCESS PEOPLE CULTURE KPI
CUSTOMER-CENTRIC
Makes customer lives easier and
emphasizes front-office processes.
Decentralized Front Office
Front-line
empowerment
Client first
Net present
value
EXTRA FRUGAL
Thrives on a ’less is more’ culture and a
standardized organizational structure.
Standardized
Supply and
manufacturing;
support functions
Process
optimization
Less is more Cost
DATA-POWERED
Builds intelligence around prowess in
analytics and software intelligence.
Centre of
excellence /
hub and spoke
Supported by
deep analytics
capabilities
Agile test and
learn
Serendipity
Return on
investment
SKYNET
Uses machines intensively to increase
productivity and flexibility in production.
Standardized Manufacturing Automation ‘Engineer’
Full-time
employee ratio
OPEN AND LIQUID
Creates an ecosystem built around the
‘sharing customer’.
Local
Constant
dialogue with
outside world
Collaboration /
crowdsourcing
Sharing
Net present
value

DIGITAL ENTERPRISE:
DIGITAL TALENT AND SKILLS
18
• Be a great place to work for
millennials. Formulate a multi-
year engagement strategy.
Empower and incentivize the
workforce through
development opportunities.
• Create a workforce with digital
skills. Whether it’s developing
training programs to obtain
necessary skills or hiring
digital natives, companies
need to be aware of where
talent is headed and how they
can help.
• Leaders should hire
people with digital
mindsets and a willingness
to change the status quo.
Accept failure, and move
away from the risk-averse
mindset. Finally, embrace
flatter structures and move
away from hierarchies.
• Foster a digital culture
from the top through
communication, journey
management, visible
changes, and continuous
change monitoring.
Attract, retain and
develop talent
Bring leadership
into the digital age
Adapt to different
ways of working
• Create environments where
humans and robots can work
together successfully.
Evaluate the value of
automation, establish the
extent to which automation
will form the core of your
business, and invest in
developing internal
automation capabilities.
• Prepare for the rise of the
on-demand workforce but
ensure that there is enough
of a balance to maintain
corporate culture.
To stay relevant, companies should consider how their talent requirements need to evolve, to meet the skills and workforce
challenges created by rapid digitalization.
73%of CEOs cite skills
shortages as a threat
to their businesses
81%say they are looking for a
wider mix of skills when
hiring
Source: PwC, People Strategy for the
Digital Age
The skills crunch

DIGITAL ENTERPRISE:
DIGITAL METRICS FOR SUCCESS
Many companies have discovered that traditional financial key performance indicators (KPIs) are no longer effective at
measuring the success of a business. Digital traction metrics provide invaluable insights that complement financial reporting.
Why is digital traction important?
Being able to measure digital traction – and
find ways to boost it – is important for both
digital disruptors and established
businesses for two key reasons.
1. In some scenarios, strong digital
traction (e.g. a high NPS) means that
the cost of marketing falls to zero and,
in the case of a peer-to-peer business
model, service costs could also
approach zero.
2. Strong digital traction can boost
company valuations as digital
enterprises have more scalable, highly
engaged customers than traditional
companies. In a down market, these
scale effects become more
pronounced in investor valuations.
DIGITAL TRACTION
ACTIVE USAGE ENGAGEMENTSCALE
• Number of active users
• Monthly active users (MAU)
• Ratio of new users to repeat
users / customers
• Conversion rate
• Abandon rates
• Time on site
• Net Promoter Score (NPS)
• Customer satisfaction index
• Downloads
• Cohort retention on metrics that
matter for that business
• Bounce rate
• Sources of traffic
• Customer concentration risk
• Churn / exit rate
• Posts contributed
• Photos / videos uploaded and
shared, and views completed
• Number of likes and shares
• Unique visitors
• Number of visitors
• Number of registered users
• MOM (month-on-month) growth
in registrations
• Organic user acquisition
=
x x
19

PLATFORM ECONOMY: DIGITAL B2B PLATFORMS
ENABLE THE FOURTH INDUSTRIAL REVOLUTION
20
Interactions drive scale
through network effects in
digital B2B platform business
models. Emergent innovation
and outcome-based strategies
across platform participants
support these models.
Digital B2B platforms are blurring
industry lines and reshaping
industries into complex,
interconnected systems. In a
survey of 2,000 business and
information technology
executives, 81% believe industry
boundaries will become
dramatically less distinct.
Driving transformed
business models
Helping ecosystems
expand
Creating a win-win
for industry and
society
Platform-driven interactions
are expected to enable
approximately two-thirds of
the $100 trillion value at
stake from digitalization by
2025. In contrast to other
technologies, society is
expected to gain as much
as industry through digital
B2B platforms.
In a platform-driven
world, enterprises and
policy-makers need to
collaborate on new
initiatives to unlock the
potential of B2B
platforms to deliver
value for society.
Incumbents and disruptors are creating new platform business models across industries and geographies:

Platform strategies shape operational capabilities to deliver desired
outcomes within a platform ecosystem.
• To unlock value, existing
organizational structures
must adjust by adopting
a "platform mindset"
• Enterprises will need to
foster a "collaboration-
first" culture to
cooperate both
internally (across
different business units)
and externally (with
other enterprises and
policy-makers)
• The traditional pricing
approach will
progress to outcome-
based rewards
sharing across
ecosystem
participants
• Performance
monitoring will need
to transition to
relevant new digital
metrics (e.g.
interactions) from
traditional ones (e.g.
customer
conversions)
NEW STRATEGIES AND OPERATIONAL CAPABILITIES
FOR SUCCESS IN THE PLATFORM ECONOMY
21
1
2
3 4
5
6
VISION
AND
AMBITION
STRATEGIES
FOR A
PLATFORM
WORLD
ECOSYSTEM
ACTIVATION
ACCELERATING
OPEN
INNOVATION
TALENT AND
BEYOND
DATA AND
TECHNICAL
ELEMENTS
Value
proposition
Ecosystem
role
New business
models
Ecosystem
governance
New digital
metrics
Reward sharing
Effective
collaboration
Organization
alignment
Foundational
platform
technologies
Data
capabilities
Platform-
driven
innovation
Platform
talent
Strategic OperationalENTERPRISE CAPABILITIES
Sponsorship
Emerging
technologies

SOCIETAL IMPLICATIONS: THREE MAJOR
IMPACTS OF DIGITAL TRANSFORMATION
22
Current estimates of global job
losses due to digitalization
range widely, from 2 million to
as high as 2 billion by 2030.
This analysis suggests that
digitalization can be a net job
creator in some industries. But,
with both winners and losers
resulting from digital
transformation, a huge premium
rests on the near-term ability of
businesses to upskill
employees and shape the next
generation of talent.
It has not yet been possible to
decouple economic growth from
an increase in emissions and
use of resources. Current
business practices will
contribute to a global gap of 8
billion metric tons between the
supply of and demand for
natural resources by 2030,
translating to $4.5 trillion of lost
economic growth. The analysis
suggests that digitalization
could make a positive
contribution to this challenge.
Employment Sustainability Trust
Social media, user-generated
websites and other innovations
have been instrumental in
increasing transparency and
overcoming information
asymmetries. However, trust in
all technology-based sectors
declined in 2015. Beyond
privacy and security concerns,
broader ethical questions about
the way organizations use
digital technology threaten to
erode trust in those institutions.
Digital transformation is
generating a fierce debate
among policy-makers,
economists and industry
leaders about its societal
impact.
Click to
download
White Paper

INTRODUCING VALUE AT STAKE AND DIGITAL
VALUE TO SOCIETY (DVS)
23
The DTI value-at-stake
framework and DVS
metric developed here
offer a distinctive
approach to
understanding – and
unlocking – the value
of digitalization for
business and society.
Value at stake
The value-at-stake analysis assesses the impact of digital initiatives
on industries, customers, society and the environment over the next
decade (2016 to 2025). Over the past two years, more than 130
digital initiatives covering innovations as diverse as driverless cars,
predictive analytics, remote healthcare and drones have been
analysed.
Notes on methodology: Value at stake integrates all segments of
an industry's value chain, capturing about 80% of revenues and
profits. It considers the total addressable market and
adoption/penetration rates over the next 10 years, and is based on
research, industry reports, existing use cases and interviews with
experts. Value-driver trees are used to assess key drivers against
areas of impact for industry and society.
Digital value to society (DVS)
A new framework, digital value to society (DVS), was created by
aggregating the key performance indicators that relate to the impact
of digitalization on health and safety, employment, the environment
and customers. The graphic on the right illustrates how DVS maps to
value at stake.
Value at stake and DVS are intended to provide an evidence-based
framework to encourage collaboration between enterprises and
policy-makers, and to unlock the societal benefits of digitalization.
Society and
Environment
Consumer
Benefits
Labour
Industry
• Lives saved
• Carbon emissions
• Life expectancy
• Time savings
• Cost saving on consumption
• Net job creation
• Median income growth
• Income disparity
• Value addition (from new
products / services)
• Value migration (from
shifting profit pools)
DVS
The components of value at stake and DVS
VALUE AT STAKE
Example metrics

UNLOCKING DIGITAL VALUE TO SOCIETY: A NEW
FRAMEWORK FOR PUBLIC-PRIVATE COLLABORATION
24
This distinctive economic
framework helps
business leaders,
regulators and policy-
makers to unlock the
estimated $100 trillion of
value that digitalization
could generate over the
next decade.
Click to
download
White Paper
• The economic framework developed aims to quantify the impact
of digital transformation on industry and broader society.
• The framework is new and will be iterated further over the next
year, but it can already be applied at all levels of government and
business, helping stakeholders to make the right decisions to
deliver the full potential of digital transformation.
• It provides a consistent base of evidence and set of definitions for
digital concepts, supporting a global, multistakeholder dialogue
about digitalization and its implications.
• Proof of concept of the framework for 11 industries was achieved
and its application successfully piloted on a national/state level (in the
United Kingdom, Denmark, India, and the Indian state of Telangana).
VALUE IMPACT
OF DIGITAL
TRANSFORMATION
INDUSTRY
IMPACT
Value Migration and
Value Addition
SOCIETAL
IMPACT
Society and Environment
Consumer Benefits
Labour
Free Cash Flows/Operating Margins
Value Drivers
CO2 Emissions
Lives Saved/Security
Cost Savings
Time Savings
Net Job Creation
Costs
Allocated Capital
Value Drivers
Revenues
ILLUSTRATIVE
(tailored to each industry)
Injuries/Accidents Avoided

FOCUS ON DIGITAL DENMARK: UNLOCKING MORE
THAN $50 BILLION OF VALUE OVER THE NEXT DECADE
25
Work has started with the
Danish Ministry of
Business and Digitization
Council to identify and
prioritize initiatives
across major industry
systems, including
manufacturing, health,
mobility, electricity and e-
commerce.
The next step is to
capitalize on public-
private collaboration to
unlock the trapped value
of digital transformation,
a focus for DTI in 2017.
Value at stake from digital transformation initiatives in Denmark (cumulative 2016-2025)
Initiatives are in the process of being assessed against converging industry systems
Total Value
at Stake
Trapped
Value1
(approx.)
Productivity
Gains
Emissions
Reduction
E-commerce
$34 billion
13% of Denmark’s
GDP in 2015
$33 billion
97% of total
$16 billion --
Connected Travel
Services
$11 billion
4% of Denmark’s
GDP in 2015
$8 billion
73% of total
$1 billion 0.3 million
tonnes
Sharing Economy
$6 billion
2% of Denmark’s
GDP in 2015
$4 billion
66% of total
$1 billion --
Assisted Driving
$3 billion
1% of Denmark’s
GDP in 2015
$2 billion
75% of total
-- 0.5 million
tonnes
9.9
5.4
33.4
2.4
1.6
1.1
0.4
0.3
SocietalDenmark Industry
1 Trapped value is the difference between societal value and business value, where societal value is greater than business value. It does not reflect any
multiplier effects to either society or business, which are a factor of individual initiatives within each industry and market.

3.
In-Depth Industry
Reviews: Key Insights

AVIATION, TRAVEL AND TOURISM:
DIGITAL THEMES AND INITIATIVES
The industry has been at the forefront of digital disruption in recent years, changing the way people travel. However, the
sector should brace itself for another wave of digital transformation.
Travellers will experience
seamless journeys tailored
to their habits and
preferences, and travel will
blend seamlessly with other
everyday activities.
Important initiatives are
Travel Centricity, Seamless
Customer Journey and End-
to-End Propositions
Living Travel
Experience
Enabling Travel
Ecosystem
Digital Enterprise Safety and Security
Innovations such as 3D
printing, artificial intelligence,
IoT, virtual reality and digital
platforms will transform
operations and the
workforce. Key initiatives
include Smart Manufacturing,
Intelligent Assets and Next
Generation Workforce.
As identity management
transitions to digital, a
collaborative effort to boost
cybersecurity and protect
traveller data privacy will be
crucial to maintain customer
trust and public safety.
Major initiatives are Data
Dilemma, Modern Security
Environment and
Ubiquitous Tourist Safety.
Digital platforms enabling
ecosystem alliances will
continue to emerge, as
asset- and information-
sharing become
increasingly important from
a B2B perspective. Key
initiatives are Ecosystem
Convergence, Battle for
Customer Mindshare and
Diffusion of Ownership.
Case studies:
27

UNLOCKING VALUE
28
The digitalization of
aviation, travel and
tourism could unlock
$1 trillion of value for
the industry and society
over the next decade.
Societal benefits include
cost and time savings
for consumers and
reduced environmental
footprints.
Click to
download
White Paper
Value at stake for industry and wider society, by digital theme (cumulative 2016-2025)
Unlocking Societal Value: End-to-End Propositions
End-to-end propositions are starting to overhaul traditional methods of booking elements of a journey separately. Fully integrated and
personalized travel experiences can be booked more quickly and easily. It could even be possible to create a push model for booking
travel, where travellers are sent a proposition, based on events in their calendar and past travel preferences, before even starting to
search for airfares or accommodation. All operational tasks would be handled in a smart machine-learning environment, with feedback
loops continuously improving the service.
Potential
Business Impact
($ billion)
Potential
Societal Impact
($ billion)
Total Value
at Stake
($ billion)
Emissions
Reduction
(million tonnes CO2)
Net Impact
on Jobs
(000s)
Living Travel
Experiences
100 165 265 -- 270
Enabling Travel
Ecosystem
105 380 485 107 (940)
Digital Enterprise 190 20 210 143 (100)
Safety and Security 10 140 150 -- (10)
Total 405 705 1,110 250 (780)

CHEMISTRY AND ADVANCED MATERIALS:
29
Advanced digital technologies,
such as the Industrial Internet of
Things, automation, analytics and
artificial intelligence, will take core
operational functions to the next
level (e.g. research and
development [R&D],
manufacturing and supply chain),
and will augment workforce
capabilities. Key initiatives are
Digital R&D, Digital Supply
Chain, Digital Plant and
Augmented Workforce.
Digitalization presents the
industry with opportunities to
launch new digitally enabled
offerings, create outcome-
oriented business models and
improve customer interaction.
Major initiatives are Digitally
Enabled Offerings and
Business Models, Advanced
Customer Interaction, and
Accelerated Circular Economy.
Digitalize the
Enterprise
Go Beyond the
Molecule
Collaborate in
Ecosystems
Accelerated innovation cycles
will drive the industry to build
flexible and interconnected
innovation ecosystems. Intense
collaboration and data sharing
along the value chain will help
to better address customer
requirements and manage
volatility. Key initiatives include
Innovation Ecosystem and
Value Chain Collaboration.
The industry’s contributions
allow other sectors to turn
innovations into sophisticated
products that enable
digitalization. Three themes
are central to the sector’s own
efforts to capture the value
of digital transformation.
Case studies:

28-31
35-60
40-70
85-120
110-250
10-20
308-551
2-4
2-4
UNLOCKING VALUE
30
Digitalization
could unlock about
$550 billion of value for
the industry and wider
society over the next
decade. Positive
societal impacts include
reduced emissions and
lower injury rates in the
industry workforce.
However, these were
the smallest societal
gains from the
industries analysed.
Unlocking Societal Value:
Digital Plant
Further digitalizing assets and equipment
with, for example, smarter sensors, allows
companies to monitor asset condition and
continuously process quality, throughput
and emissions. Assets can send signals on
their status and performance which, in
combination with real-time analytics and
in-memory computing, enable immediate
intervention to prevent equipment failures
and breakdowns. Combining real-time asset
condition information with predictive
analytics allows companies to predict
the likelihood of asset failures and plan
maintenance accordingly. This initiative
can generate significant societal benefits,
including reducing CO2 emissions by
up to 100 million tonnes.
Value at stake for industry and wider society, by digital initiative (cumulative 2016-2025)
Industry
Societal
Digital R&D
Total
Digital Plant
Digital Supply Chain
Augmented Workforce
Digitally Enabled Offerings and
Business Models
Advanced Customer Interaction
Click to
download
White Paper
$ billion

MINING AND METALS:
The industry is embracing the opportunities of digital transformation and facing up to its challenges. Four themes will help
players to capture value for the industry and wider society.
Digitally enabled hardware
tools are going to perform
or improve activities
traditionally carried out
manually or with human-
controlled machinery.
Major initiatives include
Autonomous Operations
and Robotics, 3D Printing
and Smart Sensors.
Automation, Robotics
and Operational
Hardware
Digitally Enabled
Workforce
Integrated Enterprise,
Platforms and
Ecosystems
Next-Generation
Analytics and
Decision Support
Connected mobility, as well
as virtual and augmented
reality, can empower field,
remote and centralized
workers in real time. Key
initiatives are Connected
Worker and Remote
Operations Centre.
This theme concerns
linking operations, IT
layers, and devices or
systems that are currently
separate. Important
initiatives are IT/OT
Convergence, Asset
Cybersecurity and
Integrated Sourcing, Data
Exchange, Commerce.
Algorithms and artificial
intelligence can process
data from sources within
and beyond the traditional
value chain to provide real-
time decision support and
future projections. Key
initiatives are Advanced
Analytics and Simulation
Modelling and Artificial
Intelligence.
Case studies:
31

MINING AND METALS:
UNLOCKING VALUE
32
Digitalization could
unlock more than $400
billion of value in
industry and societal
benefits, which include
lives saved, fewer
injuries and lower
emissions.
MINING AND METALS:
Click to
download
White Paper
Potential
Business Impact
($ billion)
Potential
Societal Impact
($ billion)
Total Value
at Stake
($ billion)
Emissions
Reduction
Net Impact
on Jobs
(000s)
Smart Sensors 34 8 42 161 (40)
Autonomous Operations & Robotics 56 19 75 396 (60)
3D Printing -- 3 3 35 --
Connected Worker 85 -- 85 -- (201)
Remote Operations Centre 77 7 84 16 (12)
Asset Cybersecurity 21 -- 21 -- --
Integrated Platforms 37 69 106 -- (5)
Advanced Analytics 11 -- 11 -- (13)
Total 321 106 427 608 (330)
Unlocking Societal Value: Connected Worker
Connected worker technologies have numerous applications in the industry. For instance, equipping workers with connected, intelligent
wearables and mobile devices allows mine and plant management to capture critical information in real time. This also enables
seamless communication; immediate, remote expert assistance, diagnosis and real-time guidance; and "follow-complete-document"
workflows that can be carried out directly in the field. Through better tracking of individuals, especially in dangerous events, it is
estimated that up to 500 lives could be saved and more than 20,000 injuries prevented over the next decade.

“Our ageing workers
know the mines and our
young guys know
digital. When we have
been able to have
a cohesive cross-
generational team,
it has been stellar.”
Duncan Wanblad
Chief Executive Officer,
Base Metals and
Minerals, Anglo
American, South Africa
33

OIL AND GAS:
34
The industry has a chance to move from incremental, digitally driven operational improvements to a broader embrace
of digital technologies. Four themes will play a leading role in this transformation.
Connecting end-to-end
operations across the value
stream can ensure that all
systems, equipment, sensors and
data are communicating and
learning from actions. This will
lead to increasing efficiency,
productivity and compliance with
health, safety and environmental
standards. Key initiatives are New
Era of Automation, Advanced
Analytics and Modelling and
Connected Worker.
Digital Asset Life
Cycle Management
Circular Collaborative
Ecosystem
Beyond the Barrel Energizing New
Energies
Digitalization will help with
advanced and innovative
collaboration models between
producers, suppliers and society,
as well as making operations
transparent and driving out
inefficient practices. Major
initiatives are 3D Printing and
Blockchain / Smart Contracts.
Digital technologies open
new avenues for customer
engagement and provide
additional services that help
create new and innovative
business models. Important
initiatives are Digital
Customer Services and
Omnichannel Retail and
Experience-based Services.
Digitalization promotes new
energy sources and carriers,
and innovative models for the
optimization and marketing of
energy. The Oil and Gas
industry must understand the
full impact of this, and stay
connected with millennials.
Key initiatives include
Consumer Energy Choices.
Case studies:

OIL AND GAS:
UNLOCKING VALUE
35
unlock up to $2.5 trillion
of industry and societal
value. Societal benefits
include reduced
emissions and $170
billion in cost savings
for customers.
OIL AND GAS:
Click to
download
White Paper
Potential
Business Impact
($ billion)
Potential
Societal Impact
($ billion)
Total Value
at Stake
($ billion)
Emissions
Reduction
(million tonnes of CO2e)
Net Impact
on Jobs
(000s)
Digital Asset Life
Cycle Management
745 110 855 370 (114)
Circular Collaborative
Ecosystem
30 0.5 31 2 --
Beyond the Barrel 100 27 126 12 21
Energizing New
Energies
70 500 570 900 35
Total 945 637 1,582 1,284 (57)
Unlocking Societal Value: Consumer Energy Choices
The shift to new energy sources could reduce CO2e emissions by 900 million tonnes. This initiative could also
add about 35,000 jobs, as generation from renewables, rather than fossil fuels, tends to be more people-
intensive. Several super majors are already taking steps to mitigate this trend's impact on their businesses by
investing in green or alternative energy (but this has been excluded from our value-at-stake analysis).

PROFESSIONAL SERVICES:
36
Disruptive technologies are fundamentally changing the economics of Professional Services. Four themes will be central to
capturing digital value for the industry and wider society.
Digitalization empowers firms
to change every facet of how
they go to market, including
their services, value
proposition, target customers
and prices. Key initiatives are
Enhancing Go-to-Market
Strategy and Fostering a
Digital Environment.
Business Model
Transformation
Intelligent
Automation
Digital Agility Talent
Empowerment
Emerging technologies such as
blockchain, artificial intelligence
and deep learning are
augmenting professionals’
abilities to “do”, “think”, “learn”
and “feel”. Major initiatives
include Modularizing Work and
Augmenting Human Intelligence.
Companies with an agile
work culture and smart
infrastructure can react
quickly and adapt strategies
and processes to disruptive
events. Important initiatives
are Developing a Flexible
Workforce, Nurturing an
Agile Culture and Investing
in Smart Infrastructure.
In a digitalized world, there is
a need to reimagine what it
means to be an employee
and revisit the employee
value proposition for the
workforce. Key initiatives
include Reimagining Hiring,
Training Talent and Designing
the Employee Experience.
Case studies:

PROFESSIONAL SERVICES: AUGMENTING HUMAN
CAPABILITIES THROUGH NEW TECHNOLOGIES
37
Expertise is the
primary product of
Professional Services.
Machines are
augmenting key human
capabilities so that
expertise can be
provided to clients
more efficiently, using
combinations of humans
and machines.
TECHNOLOGIES ARE AUGMENTING PROFESSIONALS’ ABILITIES TO “DO”, “THINK”, “LEARN” AND
“FEEL”
Click to
download
White Paper
Communication
Quill (Narrative Science), Amelia
Presentation
BeamPro, Magic Leap
Organization
Amy Ingram (x.ai)
DO
FEEL
Relationship Building
Crystal, LinkedIn
Empathy
Pepper
Instinct
Uniquely human
Appearance
Sophia
THINK
Insight Generation
Kensho
Creativity
Project Dreamcatcher,
Rembrandt
Cognition
Watson, DeepMind
Memory
Robo Brain
LEARN
Note: The degree to which human capabilities are
being augmented by technology is indicated by the
ideograms next to each capability.

RETAIL:
Technology will transform retail’s end-to-end value chain. The level of change in the next 10 years will far surpass what has
been seen in the past 40 years.
Empowered consumers
demand to be actively involved
at every stage of their decision-
making journey and expect
increasing levels of choice,
control and convenience.
Maintain Engagement
with the Empowered
Customer
Rapidly Adopt
Disruptive
Technologies
Evolve Business
Models and Key
Capabilities
Manage Societal
Impacts
Eight emerging technologies*
will be particularly disruptive
over the next decade. Though
the pace of their development
will vary, all will impact the
value chain, and rapid
adoption will be critical.
Emerging business models
will fundamentally alter the
retail landscape, impacting
subcategories to varying
degrees. The right capabilities
will be needed to compete in
this evolving environment.
Transformation in the retail
sector has implications for
labour, the environment and
local communities, which
will need to be managed.
Case studies:
38
* The eight technologies are the IoT, autonomous vehicles/drones, robotics, 3D printing, artificial intelligence (AI), augmented reality / virtual reality, digital traceability and blockchain.
go

RETAIL:
FRAMEWORK FOR ANALYSING TRANSFORMATION
39
Empowered
Consumer
Disruptive
Technologies
Business Models and
Key Capabilities
Societal Impacts
Future of Retail
for Consumer
Industries
1
2
3
4
Direct Impact
Indirect Impact
Empowered Consumers
• The consumer equation of Cost + Choice + Convenience is becoming more complex thanks
to the additional dimensions of Control + Experience.
• Incumbents must open up their value chain to consumers, enabling them to participate and
control a greater span of their experience.
Disruptive Technologies
• Based on their widespread application, resulting efficiencies and impact on labour, AI /
machine learning, autonomous vehicles / drones, IoT and robotics will be the four most
transformational technologies to the industry (among the eight assessed).
Transformative Business Models
• If current year-on-year growth is sustained, e-commerce could reach penetration rates of
more than 40% in 2026 (in digitally developed markets), which will drive $600 billion in value
for business.
• Four key business models will proliferate: Sharing Economy, Smart Replenishment, Curated
Subscription, and Do It for Me. Sharing Economy will drive the highest value at stake, with
$1.7 trillion of value for society.
Key Capabilities
• Intra- and extra-industry partnerships will be critical for developing ecosystems to remain
competitive in the future.
• Last-mile delivery infrastructure currently comprises 25% of the total cost of delivery and
must become more efficient.
Societal Impacts
• Public-private partnerships will be critical for managing the impacts on the workforce, the
environment and local communities.

“They (13-21 year olds,
a generation I call
generation K) do not
know any different.
This is their world – this
digital ecosystem is their
normality.”
Noreena Hertz
Author and Visiting
Professor, University
College London
40

TELECOMMUNICATIONS:
41
The industry is a key enabler of digital transformation across industries, but the value of digitalization has so far eluded
telecommunications operators. Four themes will be central to capturing it.
Amid rising demands on
networks and associated
cost pressures, operators
are accelerating the
development of "smart
pipes" and new models of
extending internet access.
Key initiatives are Software-
Differentiated Networks,
Autonomous Networks,
Cyber-resilience and
Extending Connectivity.
Networks
of the Future
Beyond the Pipe Redefining Customer
Engagement
Bridging the Gap
on Innovation
Digitalization offers important
opportunities to extend
revenue streams beyond just
connectivity. Important
initiatives are Integrated on
IoT, Digital Services, Winning
the Battle of Ecosystems, and
Reimagining Communication.
To win customer mindshare
in a digital world, operators
must change their approach
to identifying and exceeding
B2B and B2C customer
expectations, while
rethinking customer service.
A key initiative is Delighting
the Digital Customers.
The need to rapidly
accelerate innovation cycles
is forcing industry participants
to look beyond in-house R&D
and transform company
culture to attract the best
digital talent. A major initiative
is Outside 'In-novation’.
Case studies:

TELECOMMUNICATIONS:
UNLOCKING VALUE
42
telecommunications
could unlock $2 trillion
of value for the industry
and wider society over
the next decade. By
enabling the digital
transformation of other
industries, the sector
also generates societal
benefits.
Unlocking Societal Value: Extending Connectivity
Technologies such as drones, satellites and balloons are extending affordable internet access in regions with low population densities.
For telecom operators, these innovations can overcome significant cost barriers in reaching remote areas across developed and
developing markets. The potential value to society of the Extending Connectivity initiative is $400 billion over the next decade, or
almost half of the sector's potential overall societal impact, but concerted public-private action will be needed to capture this value fairly
and at scale. Considerations include affordability, regulations that ensure fair competition, digital skills, cultural acceptance and
accountable institutions.
TELECOMMUNICATIONS:
Click to
download
White Paper
Potential
Business Impact
($ billion)
Potential
Societal Impact
($ billion)
Total Value
at Stake
($ billion)
Emissions
Reduction
Networks of the Future 440 580 1,020 183
Beyond the Pipe 650 290 940 106
Redefining Customer
Engagement
30 2 32 --
Bridging the Gap on
Innovation
160 1 161 --
Total 1,280 873 2,153 289

AUTOMOTIVE:
43
The car is becoming a digital
hub for real-time two-way
wireless data transfer. The
human and the vehicle are
moving towards total
connectivity across devices,
databases and objects. Key
initiatives are Infotainment,
Usage-based Insurance and
Multimodal Integration.
Digitalization will usher in the
era of autonomous vehicles.
Manufacturers already offer
Assisted Driving technologies,
such as lane-warning crash
avoidance and automatic
parking assistance. These
technologies could eventually
transform the industry with Self-
Driving vehicles.
Connected
Traveller
Autonomous
Driving
Digital
Enterprise
Digital initiatives could drive
substantial improvements to
the value chain. They include
Connected Supply Chains,
Digital Manufacturing,
Disrupted Retail, Connected
Service and Maintenance,
Transformed Aftermarkets,
Automotive Data Marketplaces
and Connected Infrastructure.
The car – the pre-eminent
consumer product of the
Industrial Revolution – is
facing what may be its
greatest moment of change.
Three digital themes will be
central to this transformation.
Case studies:

AUTOMOTIVE:
UNLOCKING VALUE
44
Unlocking Societal Value: Multimodal Integration
Multimodal integration seamlessly links all forms of road, rail and ferry travel (including automobile driving and public transit), as well as
walking and cycling. Full-scale integration could create more than $270 billion of societal and environmental benefits in the form of time
savings from more efficient traffic management, reduced congestion, fewer crashes and lower emissions. It could also deliver
consumer benefits worth nearly $1 trillion through lowering the cost of car ownership. Realizing these benefits requires concerted
public-private collaborations bringing together original equipment manufacturers (OEMs), suppliers, regulators, and government
planning and tax authorities.
unlock $2 trillion of
value for the industry
and society over the
next decade. Positive
societal impacts
include efficient traffic
management, reduced
congestion and fewer
crashes.
AUTOMOTIVE:
Click to
download
White Paper
Value at stake for society1
$ billion
1,100
300
-10
0
100 20 30 5040
1,300
100
-100
120
1,400
400
110100 140908060
200
13070
1,000
1,200
3D PrintingSelf Driving
Predictive
Maintenance
Infotainment
Usage-based
Insurance
Multimodal
Integration
Smart Factories
Digital Dealership
Connected Service
and Maintenance
Transformed
Aftermarkets
Data
Marketplace
Assisted
Driving
Multichannel Retail
Autonomous Driving
Connected Traveller
Digital Enterprise
Note:
1Bubble size indicates the combined industry and societal value at stake
in 2025. Total societal value at stake includes impacts on consumers,
society and the environment. The impact on external industries has not
been considered, and the impact on lives saved has not been quantified.
The Connected Infrastructure initiative has not been valued.
Source:
World Economic Forum/Accenture analysis
Value at stake for industry
$ billion

CONSUMER INDUSTRIES:
45
Digital innovation is shifting power from brands to consumers, and transferring value from traditional players to digital
insurgents. Four key themes will drive value creation for business and wider society.
Digitalization helps companies
use consumer data to innovate
and improve customer
experiences. The growing
importance of data will draw
increased scrutiny and
activism from consumers and
regulators, as society puts an
even higher premium on data
privacy and transparency.
Consumer Data Flow
and Value Capture
Experience Economy Omnichannel Retail Digital Operating
Model
Products will evolve into
services, and services into
experiences, with data as the
backbone of their delivery.
Hyper-personalization brings
new revenue models in an
environment where revenue is
more closely linked to outcomes
for individuals and society.
With online purchases growing
in most categories, traditional
stores must change to stay
relevant. Omnichannel
strategies will play an important
role. Consumer-products
companies will also need
effective strategies to compete
in e-commerce and capture
value in the sharing economy.
Smart supply chains and
factories will enable mass
customization of products
and omnichannel
experiences. A firm’s
ability to manage
consumer experiences will
be central to gaining a
competitive advantage.
Case studies:

UNLOCKING VALUE
46
consumer industries
could unlock more than
$10 trillion in industry
and societal value over
the next decade.
E-commerce is expected
to drive much of the
societal value.
Click to
download
White Paper
Consumer Data Flow and Value Capture
Experience Economy
Omnichannel Retail
Note:
in 2025. Total societal value at stake includes impacts on consumers, society
and the environment. The impact on external industries has not been
considered, and the impact on lives saved has not been quantified.
Source:
Digital Operating Model
$ billion
$ billion
Unlocking Societal Value: E-commerce
Greater e-commerce penetration is changing the retail landscape, handing pricing power from manufacturers to online retailers. It is
also levelling the playing field, helping smaller and niche players compete against the dominant large brands. E-commerce has a
potential societal impact of $2.7 trillion as it reduces commute time by more than 250 million hours and gives access to a broader
variety of products and lower prices. B2B and cross-border platforms could further increase e-commerce’s societal impacts.
200
100
0
1,100
2,900
2,100
2,800
2,000
200
-100
1,000800700 900600500
3,000
2,700
4003000 100
Sharing Economy
E-commerce
Smart Supply Chains
Smart
Factories
Hyper-personalization
Products to Services
and Experiences
Data Privacy &
Transparency
Talent Management
Data as an Asset
Physical Store Transformation
1,900

“Digitalization is creating
new types of economic
disruption … technological
progress may leave some
people – perhaps even
a lot – behind.”
Erik Brynjolfsson
Professor of IT and
Director, MIT Initiative on
the Digital Economy

ELECTRICITY:
48
The electricity sector is ripe for realizing value from rapid digital transformation. Value creation across the industry and
broader society will be driven by four major themes.
Real-time, remote-controlled or
predictive maintenance extends
the life cycle or operating
efficiency of generation,
transmission or distribution
assets and infrastructure. Key
initiatives are Asset
Performance Management,
Digital Field Worker and Smart
Asset Planning.
Asset Life Cycle
Management
Grid Optimization
and Aggregation
Integrated Customer
Services
Beyond the
Electron
Grid optimization is possible
through Energy Aggregation
Platforms, Real-time Supply
and Demand Platforms,
Real-time Network Controls,
and Connected and
Interoperable Devices –
enabled by connected
assets, machines and
devices, and advanced
monitoring capabilities.
Digitally enabled products
and services relating to
energy generation and
energy management can be
bundled into an integrated
customer service. Key
initiatives are Energy
Storage Integration, Digital
Customer Model, Energy
Solution Integration and
Energy Management.
Hyper-personalized
connected services go
beyond the electricity value
chain and adapt to the
consumer. In this way,
electricity stops being a
commodity and becomes an
experience. The three
initiatives are Living
Services, Industrial Services
and Municipal Services.
Case studies:

ELECTRICITY:
UNLOCKING VALUE
49
electricity could unlock
$3.1 trillion in industry
and societal value over
the next decade.
Societal benefits stem
from value creation for
customers and a
reduction in emissions.
ELECTRICITY:
Click to
download
White Paper
Asset Life Cycle Management
Grid Optimization and Aggregation
Integrated Customer Services
Note:
considered, and the impact on lives saved has not been quantified. Beyond
the Electron has not been valued for this industry.
Source:
$ billion
$ billion
-600
450200150
0
10050 3000
800
-200
350
400
-400
250
600
200
400
Connected and Interoperable Devices
Real-time Supply and Demand Platforms
Energy
Aggregation
Platforms Energy Storage Integration
Energy
Management
Energy Solution Integration
Digital Customer Model
Asset Performance Management
Digital Field
Worker
Smart Asset Planning
Unlocking Societal Value: Real-time Supply and Demand Platforms
By monitoring and communicating real-time supply and demand, and pairing it to a discriminatory pricing framework, these platforms
change behaviours through tariffs, localized pricing signals and interconnectivity. New behaviours could save customers $559 billion
over the next decade. They could also lower peak-demand situations, thus reducing CO2 emissions by 1 billion tonnes. For this initiative
to be successful, system operators must put in place the necessary infrastructure.
Real-time Network Controls

HEALTHCARE:
50
Demographic, market and technology trends make digital transformation increasingly critical to the future of healthcare.
Four themes will drive new value for the industry and wider society.
Recent technological and
scientific breakthroughs have
propelled medicine into a new
era of smart care. Precision
Medicine, Robotics and Medical
Printing are making healthcare
smarter and more personalized.
Smart Care Care Anywhere Empowered Care Intelligent Health
Enterprises
Shifting care closer to home
can broaden access to
healthcare and reduce the
strain on overstretched health
systems. The technology that
has enabled the IoT to
proliferate will open up the
possibility of "Care Anywhere"
through the Virtual Care and
Connected Home initiatives.
The digital economy can now
deliver a wide range of "living
services" – intelligent digital
services that respond
contextually to the user’s
needs. These increase Patient
Engagement at Scale and
empower citizens to manage
their own healthcare,
preventing the onset of chronic
conditions, such as diabetes.
Advances in data collection,
storage and analytics have
been accompanied by the
proliferation of data – e.g.
from sensors and devices,
clinical information systems
and electronic health
records. Key initiatives are
Accessible Intelligence,
Connected Worker and
Intelligent Devices.
Case studies:

HEALTHCARE:
BUILDING THE HEALTHCARE SYSTEM OF THE FUTURE
51
Today’s model of
healthcare provision is
increasingly
unsustainable. To
deliver continued
improvements to the
world’s health, it will
need to be transformed,
with digital playing a
central role.
Source: World Economic Forum/Accenture analysis
Click to
download
White Paper

LOGISTICS:
52
Digitalization threatens to disrupt logistics, but could also reduce its inefficiencies and shrink its environmental impact.
Four themes will help deliver value for both the industry and wider society.
Initiatives such as Logistics
Control Towers and Analytics
as a Service put data at the
heart of logistics businesses,
helping to reduce operating
costs while improving
operational efficiency.
Information
Services
Logistics
Services
Delivery
Capabilities
Shared Logistics
Capabilities
Global trade will increase
through Digitally Enhanced
Cross-border Platforms.
Logistics firms can also satisfy
growing demand for faster
Same-day Delivery, and
promote the concept of City
Logistics, which will help them
operate in "megacities".
The need to move physical
goods from A to B endures,
but delivery methods are
changing. Crowdsourcing,
and innovations in
manufacturing (3D Printing)
and technology (Drones,
Autonomous Trucks) have
widened the range of options
and opened up logistics
markets to new players.
Shared warehouse and
shared transport capabilities
are expected to gain
prominence among logistics
firms, increasing asset
utilization in the near future.
Case studies:

LOGISTICS:
UNLOCKING VALUE
53
Over the next decade,
digital transformation
of logistics has the
potential to unlock
$4 trillion of value for
industry and society.
LOGISTICS:
Click to
download
White Paper
$ billion
$ billion
Unlocking Societal Value: Crowdsourcing
Crowdsourcing platforms – the "Uber" of logistics – can be a game changer. By helping smaller firms raise utilization levels, they will
make the industry more competitive and bring societal benefits, such as reductions of $800 billion in logistics costs for customers. They
could also reduce CO2 emissions by 3.6 billion tonnes, while generating additional income for consumers who decide to use their own
vehicles to deliver goods while on personal trips. Clear regulation will be needed to promote these platforms and increase adoption.
Information Services
Logistics Services
Delivery Capabilities
Note:
1 Bubble size indicates the combined industry and societal value at stake
considered, and the impact on lives saved has not been quantified.
Source:
Shared Logistics Capabilities
2000-100 300
1,000
600
200
700400250 650
1,200
800
450
-200
0
150100
400
50-50 350
Same-day
Delivery
Digitally Enhanced
Cross-border Platforms
Drones
Crowdsourcing
Autonomous Trucks
Logistics Control Towers
3D Printing Analytics as a Service
Shared Transport
Capacity
Shared Warehouse Capacity

“Customers are empowered
by digital; they have new
behaviours and new
expectations that are pushing
us to evolve. We have to be
more reactive and more agile;
we need to listen to what our
customers expect and also
track how our digital
environment is evolving.”
Benedicte Javelot
Chief Strategy Officer,
Orange Group
54

MEDIA:
55
Marketers and content creators
will need to produce
Personalized Content and
Personalized Advertising to
engage consumers facing
information overload.
Broadcasters should exploit the
growing popularity of the “second
screen” by creating integrated
second-screen services.
Communities of Content on
instant-messaging and social
platforms, as well as Over the
Top (OTT) Services, look like
fertile ground for advertisers.
Intellectual Property Frameworks
for the Digital Age is another
important initiative.
Personalization and
Contextualization
Content
Fragmentation
Partnerships and
Industrialization
Technology enables enterprises
to partner with their audiences,
and to fund or co-create
innovative content. Technology
must be at the heart of The
Digital Organization. Key
initiatives are Engagement, Co-
creation and Crowdsourcing
and Flexible, Predictive,
Precise Content Creation.
Changing consumer
behaviour and
expectations are driving
the transformation of
media. Three themes
are central to addressing
these changes and
creating industry and
societal value.
Case studies:

MEDIA:
UNLOCKING VALUE
56
The digital
transformation of
media represents a
$1.3 trillion opportunity
for industry and society.
Unlocking Societal Value: OTT and OTT 2.0
OTT services such as Netflix and Hulu are revolutionizing media. The proliferation of OTT is a $300 billion opportunity in terms of value
to society. Its advantages include access to cheap unbundled content leading to cost savings; lower emissions due to digital
viewership; and wider access to educational resources from open-source platforms, such as YouTube and Coursera. Collaborations
between different OTT players and telecom companies, and clear regulations around net neutrality, can accelerate the development of
OTT and OTT 2.0 services.
MEDIA:
Click to
download
White Paper
Personalization and Contextualization
Content Fragmentation
Partnerships and Industrialization
Note:
in 2025. Total societal value at stake includes impacts on consumers,
society and the environment. The impact on external industries has not
been considered, and the impact on lives saved has not been quantified.
Source:
$ billion
$ billion
0
-100
-100
-200
-300
600400
100
3002001000-200 500
200
400
300
Intellectual Property
Frameworks
Engagement, Co-creation
and Crowdsourcing
Personalized
Advertising
OTT and OTT 2.0
Communities of Content
Personalized
Content
PhygitalData Privacy
and Transparency

SUMMARY OF OVER 130 INITIATIVES IMPACTING 12
INDUSTRIES OVER THE NEXT DECADE (1 OF 2)
57
Aviation, Travel and
Tourism
Telecommunications Professional Services Mining and Metals Oil and Gas
Chemistry and Advanced
Materials
Ecosystem Convergence Integrated on IoT Enhancing Go-to-Market Strategy
Advanced Analytics and Simulation
Modelling
Digital Customer Services –
Hyperlocal Mobile
Fuel Options
Innovation Ecosystem
Diffusion of Ownership Reimagining Communication Fostering a Digital Environment Artificial Intelligence Consumer Energy Choices
Battle for Customer Mindshare Winning the Battle of Ecosystems
Digital Services Modularizing Work Smart Sensors New Era of Automation Digital R&D
Smart Manufacturing Outside ‘In-novation’ Developing a Flexible Workforce
Autonomous Operations and
Robotics
Advanced Analytics
& Modelling
Digital Plant
Intelligent Assets Training Talent 3D Printing Connected Worker Digital Supply Chain
Next Generation Workforce Software-differentiated Networks Investing In Smart Infrastructure Connected Worker
Real-time Supply/Demand
Balancing: 3D Printing
Augmented Workforce
Autonomous (Zero Touch)
Networks
Designing the Employee
Experience
Remote Operations Centre
Digital Information Sharing and
Operational Transparency – Block
Chain, Smart Contracts
Traveller Centricity Cyber-resilience Reimagining Hiring Asset Cybersecurity Accelerated Circular Economy
Seamless Customer Journey
Transforming for a Digital
Workforce
IT/OT Convergence
Omnichannel Retail and
Experience-based Services
Digitally Enabled Offerings and
Business Models
End-to-end Propositions
Advanced Customer
Interaction
Modern Security Environment Extending Connectivity Augmenting Human Intelligence Value Chain Collaboration
Ubiquitous Tourist Safety Delighting the Digital Customer Nurturing an Agile Culture
Data Dilemma Brand Atomization
Integrated Sourcing, Data
Exchange, Commerce
Growth through digitalization
(customer facing, e.g. revenue generating)
Efficiency through digitalization
(internally facing, e.g. profit generating)
Digital experience
(the combination of growth and efficiency)

SUMMARY OF OVER 130 INITIATIVES IMPACTING 12
INDUSTRIES OVER THE NEXT DECADE (2 OF 2)
58
Growth through digitalization
(customer facing, e.g. revenue generating)
Efficiency through digitalization
(internally facing, e.g. profit generating)
Digital experience
(the combination of growth and efficiency)
Media Healthcare Logistics Automotive Electricity Consumer
Personalized Advertising Patient Engagement at Scale Logistics Control Towers Infotainment Energy Storage Integration Data as an Asset
Personalized Content Analytics as a Service Usage-based Insurance Digital Customer Model Data Privacy and Transparency
Data Privacy and Transparency
Reform
Multimodal Integration Energy Solution Integration Data to Improve Experience
Phygital: Digital Media Becomes
Physical
Precision Medicine Drones Energy Management
"Advicetising": Advertising as Advice Robotics Autonomous Trucks Connected Supply Chain Industrial Services Physical Store Transformation
Medical Printing 3D Printing Digital Manufacturing Municipal Services E-commerce
Accessible Intelligence Crowdsourcing Disrupted Retail Asset Performance Management Sharing Economy
Engagement, Co-creation and
Crowdsourcing
Connected Worker Circular Economy
Connected Service and
Maintenance
Digital Field Worker Smart Supply Chains
The Digital Organization Intelligent Devices Shared Transport Capacity Transformed Digital Aftermarket Smart Asset Planning Talent Management
Flexible, Predictive, Precise Content
Creation
Shared Warehouse Capacity Automotive Data Marketplace Energy Aggregation Platforms Smart Factories
Connected Infrastructure
Real-time Supply and Demand
Platforms
OTT and OTT 2.0
Virtual Care
Digitally Enhanced
Cross-border Platforms
Real-time Network Controls Hyper-personalization in Goods
Communities of Content Connected Home City Logistics Assisted Driving
Connected and Interoperable
Devices
Products to Services and
Experiences
IP Frameworks for the Digital Age Same-day Delivery Self Driving Living Services
Health and Well-being Goods and
Services

4.
Opportunities to
Improve the State
of the World

AT A CROSSROADS:
WHAT KIND OF DIGITAL FUTURE WILL BE CREATED?
60
The Fourth Industrial
Revolution is under
way. Digital innovation
can benefit society by
creating jobs, saving
lives and reducing
emissions. But these
gains are not
guaranteed – they
depend on the
decisions taken today.
Having reviewed the opportunities and challenges presented by
digital technology across many industries, one thing has become
clear: the world is at a crossroads. New technologies are
opening up opportunities to increase economic growth, reduce
inequality and promote inclusivity. At the same time, the world is
deglobalizing, with civil wars and political populism driving
uncertainty about international relations.
An important choice must be made: between a more open,
inclusive and interconnected world, or one that is closed, siloed
and unequal.
Digitalization is inextricably linked to the societal and economic
forces fuelling these conflicting world views. Digital innovations
can, for example, drive society towards the UN Sustainable
Development Goals, and shore up the three pillars on which they
are built: improving quality of life, fostering equitable growth and
protecting the environment. But inhibitors such as inadequate
regulation, limited innovation, and uneven adoption of technology
all undermine the opportunities that digitalization presents.
The digital revolution provides a once-in-a-generation chance to
drive radical change across the global economy. But this
transformation will not happen by itself, and its negative,
unintended consequences must be managed. Collaborative
action is needed today to bend the curve of digital transformation
towards a more prosperous tomorrow.

UNLOCKING $100 TRILLION FOR BUSINESS AND
SOCIETY FROM DIGITAL TRANSFORMATION
61
Across 10 industries,
the value-at-stake
methodology identifies
trillions of dollars in
value for both society
and industry. Scaled up
across all industries,
and including
externalities, the
estimated net benefits
will be greater than
$100 trillion over the
decade to 2025.
4,877
667
1,546
1,360
1,280
405
945
1,037
321
308
5,439
3,141
2,393
1,741
873
705
637
274
106
2
Automotive
Consumer
Electricity
Logistics
Aviation4
Media
Telecom
Mining4
Oil & Gas
Chemistry4
Industry
Societal1 Cumulative Value 2016-2025
to Society and Industry ($ billion)
223 -3,249
540 NA
9,878 2,217
15,849 3,158
289 1,1002
250 -780
1,2843 -57
-151 NA
608 -330
60 -670
Reduction in
CO2 Emissions
(million tonnes)
Jobs
(000s)
(1) Total societal value at stake includes impact on customers, society and the environment; the impact on external industries has not been considered; (2)
Excludes the Extending Connectivity digital initiative; (3) Reduction in emissions for Oil and Gas refers to reduction in CO2e emissions (4) Aviation refers to
Aviation, Travel and Tourism; Mining to the Mining and Metals industries and Chemistry refers to Chemistry and Advanced Materials.
Source: World Economic Forum/Accenture analysis

BARRIERS TO REALIZING BOTH INDUSTRY AND
SOCIETAL VALUE
62
Key Inhibitors Examples
1. Lack of collaboration for societal gains
Incentives primarily focus on meeting profit targets; investors are not yet
adequately rewarding businesses for generating societal benefits. Do
organizations have a strategy for selecting investors that enables them to invest
in societal benefits?
• Telematics is not yet mandatory in new cars or trucks. Insurers are providing
optional add-ins, but the penetration rates are still relatively small.
• While digital technology is increasing farming yields, not all technology is passing
on benefits to farmers and workers.
2. Regulation and protection of consumer interests
Innovation is taking place at a far greater speed than regulation. Is self-regulation
supported by independent oversight workable?
• Legal frameworks around intellectual property need to be revisited for the new
generation of on-demand media consumers.
• Issues have arisen with regulations on drones.
3. Cannibalization of existing revenue streams
Evolutionary (GM Super Cruise) versus revolutionary (Google Lidar) innovation is
holding back incumbents, often due to cultural anchors.
• Utilities fail to lead with decentralized renewable energy products and services.
• Telcos have been "strengthening the pipe", while digital businesses such as Skype,
WhatsApp and Facebook have transformed communications.
4. Skills for tomorrow’s workforce
Skills gaps currently exist and are expected in the future for digital roles.
Displacement stats vary greatly, from net positive to net negative.
• From top management to front-line managers, trust in the advice provided by
intelligent systems is rapidly declining.
• Various technologies have the potential to augment and/or replace human
capabilities.
5. Technology adoption rates
While some think that innovative technologies can bring significant benefits,
others are concerned or sceptical about the impact of technological advances,
and thus do not adopt technologies as and when they become available.
• Bluetooth and radio frequency identification technologies (RFID) have existed for
nearly 20 years, but have only recently become ubiquitous.
Overcoming the inhibitors to transformation will unlock significant value for business and society.

New Business
Model
Create new digital business models or digital offerings
This can be done by refreshing, building, buying, partnering, investing and incubating to get
ahead of disruption. Internally, legacy systems need to transform or connect into agile
interoperable platforms to enable plug-and-play interactions among the ecosystem's partners.
This will help with asset sharing and generate new, seamlessly integrated products.
Develop
Ecosystems via
Partnerships
Identify attractive partners inside and outside the industry
Identify and understand network partners, dynamics in the network, and the role partners want to
play within the relevant innovation, supply and distribution, and offering ecosystems. This will
provide consumers with a seamless experience and generate value for the companies involved.
An attractive ecosystem of partnerships helps to promote loyalty among customers and users.
Cultural Shift
Reinvent, even if this requires short-term disruption
Digital should be owned by the CEO and challenge the status quo, from board room to the front
line. Driving a strong sense of purpose and a diverse, high-digital-quotient workforce are critical.
Leadership needs to release people’s creativity and apply lean start-up methodologies, such as
hackathons and design thinking.
Skills of the Future
Equip the workforce with tools to succeed
Reskilling current employees through continuous learning and training will support the transition
of the workforce. At the same time, educational institutions must be empowered to design
curricula that prepare the next generation to work collaboratively with intelligent technology.
Data Security and
Privacy
Protect against attack
Increased connectivity requires companies to invest funds, skills and capabilities to protect
their data. Spending on cybersecurity is expected to increase from an average of less than 1% of
revenues to approximately 3% over the next decade.
IMPLICATIONS FOR BUSINESS LEADERS
63
How can business
leaders change their
organizations to be
ready for digital
impacts?

New Regulatory
Structures
Revise regulations to encompass digital
Regulations will need to change in an age of cross-industry collaboration and
consolidation around digital services and platforms.
Data Privacy
& Security
Protect intangible assets
Data security needs to be a priority as more transactions occur on digital channels. Much
more consumer information will be collected in the future, and data will be far more
robust. Regulations need to keep pace with advancements in data.
Skills of the Future
Empower individual relevance
The changing nature of jobs demands that individuals develop new skill sets to remain
relevant. How can regulatory bodies, organizations and employees work together to
ensure a smooth transition of skills? What options are there for governments to work with
industry to de-risk investments in areas that promise high societal and industry value,
such as the IoT and digital infrastructure?
Digital Dividends
Enable societal value creation
How new incentive structures and technologies augment the coverage, quality,
affordability and relevance of digital communications needs to be determined. This will
create tangible steps for governments to follow and provide the "analogue complements"
for creating societal value.
Community Impact
Localize efforts
The impact of digitalization can be substantial at the local level. For example, as stores
close and the physical retail real-estate footprint shrinks over the next decade, what can
government at all levels do to preserve local communities and mitigate negative impacts?
IMPLICATIONS FOR GOVERNMENT AND POLICY-MAKERS
64
How can governments
and policy-makers
adjust regulations
for digital impacts?

LOOKING FORWARD TO 2017
65
Using detailed industry
and cross-industry
perspectives, and its
unique value
framework, the Digital
Transformation
Initiative will focus on
three themes in 2017.
Unlocking societal value and realizing impact at the
macro (regional, country and state), industry, system
and enterprise levels
Using the operational efficiency imperatives
of Enabling the Digital Enterprise (going from strategic
direction to implementation)
Conducting an in-depth review of the B2B platform
economy from a policy perspective
The overall goal is to catalyse public-private multistakeholder dialogues that drive
actionable, informed and inclusive decisions and outcomes.

MORE INFORMATION ONLINE
66
All materials are
available on
http://reports.weforum.
org/digital-
transformation,
including detailed White
Papers and case
studies from this
executive summary.
Key features
• Mobile-responsive, platform-agnostic site
• 13 industry White Papers
• 5 cross-industry White Papers
• 13 SlideShare summaries of White Papers
• Over 60 video snippets and mini
documentaries
• Online case-study repository
• 4 animations on digital challenges
Visit DTI
website

ACKNOWLEDGMENTS
68
AccorHotels
Adhesive Technologies
Agility
AirAsia
Airbnb
Airline Safety
Alcoa
Alexa Capital
Amazon Web Services
American Tower
Amsted Rail
Andreessen Horowitz
Anglo American
Antofagasta Minerals
AnyRoad
Apollo Tires
ARM
Arsenal Football Club
AT&T
AT&T Foundry
Atresmedia Digital
Audi AG
AutoGrid
Automotive Ericsson
AutoNation
Baker Hughes
BASF
Bayer
Bharti Airtel
BlackPac
Bloomberg LP
Blue River Technology
BlueOak
Bluesmart
BP
BT
BT Group Plc
Burda Media
Business Development and Strategic
Alliances
Business for Social Responsibility (BSR)
Carbon Clean Solutions
Carbon3D
Carlsberg Group
Carlson Wagonlit
Carnegie Mellon School of Computer
Science
Cengage Learning
Centre for Excellence in Mining
Innovation (CEMI)
Centrica
Chery and Qoros Auto Chery
China Europe International Business
School (CEIBS)
Ciming Medical Examination and Health
Management Group
Cisco
Clareo
Clariant
Clinicas del Azucar
Cloudera
CloudFlare
Coca-Cola
Cognizant Technology Solutions
Columbia Center on Sustainable
Investment
Comcast
Complete Seat and Strategy
ComScore
Concur Technologies
ConocoPhillips
Conway
Cornell University
DAQRI
Dentsu Aegis
Design and Engineering in High
Reliability Group
Deutsche Lufthansa
DP World
Draper Fisher Jurvetson
DSM
Duke University
Eaton Corporation
ebay
Edelman
Emirates Groups
Enel
Health Catalyst
Health Integrated
HealthTap
Heineken
Hewlett Packard Enterprise (HPE)
Hitachi
HNA Group
HP
Huawei
Hyundai
Iberdrola
IBM Thomas J. Watson Research
Centre
IHS Automotive
IHS Inc.
Imperial College
Indorama Ventures
Infosys
INSEAD
Intel Corporation
InterContinental Hotels Group
International Air Transport Association
(IATA)
International Council on Mining and
Metals (ICMM)
International Trade Union Confederation
(ITUC)
International Transport Workers’
Federation
Ericsson
Eurasian Resources Group
Evonik Industries
Facebook
FDA
Fiat Chrysler Automotive (FCA)
Flextronics International
Fluor Corporation
Fraport
Fraunhofer Institute for Manufacturing
Engineering and Automation IPA
Freeport-McMoRan
Frost & Sullivan
Fung Business Intelligence Centre
futurethink
GE
Gerdau
German Research Center for Artificial
Intelligence - DFKI
Goldcorp
Google
Grupo Arfeldt
Grupo Salinas
GSMA
GT Nexus
Gulfstream Aerospace Corporation
Harvard T.H Chan School of Public
Health
Harvard University
The World Economic Forum would like to acknowledge and extend its sincere gratitude to a broad community of contributors across Partner
companies, technology start-ups, academics and experts, some of whom are mentioned below.

ACKNOWLEDGMENTS (CONTINUED)
69
IONX
Jaguar Land Rover
JCI
JetBlue Technology Ventures
JLR
John Theurer Cancer Centre
Jubilant Life Sciences
Juniper Networks
Keio University
KLM
Klockner
KPN
LetMeShip
Level 3
Liberty Global
Lockheed Martin Corporation
LVNL (Air Traffic Control Netherlands)
Mahindra
Majid Al Futtaim Holdings
Marriot International
MasterCard
Matrixx Software
Matternet
Mayo Clinic
Microsoft
Millicom
MIT Center for Digital Business
MIT Energy Institute
Mitsubishi Chemical Holdings
Corporation
Mjunction Services
Monsanto Company
Nanosight
National Aviation Services
National University of Singapore
Nestlé
Newmont Mining Corporation
New York University Leonard N. Stern
School of Business
Nielsen
Nokia
Nokia Networks
Novozymes
Nucor Corporation
O3B Networks
OEM Insights and Solutions
Omnicom Group
OneWeb
Ooredoo
Orange
Pearson
Pemex
Persistent Systems
Philips
PhosAgro
Platform Strategy Labs
Prospectors & Developers Association
of Canada (PDAC)
Proteus
Publicis Groupe
QIAGEN
Qualcomm
Qualcomm Life
REMA 1000
RESOLVE
Reverse Logistics Group
Rio Tinto
Robert Wood Johnson Foundation
Royal Philips
Royal Vopak
RWE
Salesforce.com
SAP
Saudi Basic Industries Corporation
(SABIC)
Saudi Telecom Company
Schneider Electric
Severstal
Sharing Economy
Shell
Shopkick
Sibur
Sight Machine
SiGNa Chemistry
Unilever
United Nations Development
Programme (UNDPa)
United Nations Economic Commission
for Africa (UNECA)
United Nations Population Fund
(UNFPA)
United States Steel Corporation (USS)
University of Pennsylvania
University of Queensland
UPL Limited
UPS
US Government
US Health & Life Sciences Industry
USC Marshall School of Business
USM Holdings Limited
Vale International
Vattenfall
Verizon
VimpelCom
Visa
Voxel8
Walmart
Wellness Holdings SRL
World Steel Association
WPP
Wyndham Hotels
Zebra Medical Vision
Zymergen
Solvay
Song Saa Group
Southeast Asia
Statkraft
Statoil
Stratasys
Suncor
Swarovski
Swiss
Synthace
Tata Communications Limited
Tata Consultancy Services
TATA Consulting Services
Tata Steel
Technogym
Teck Resources
Telecom Italia
Telefónica
Telenor
Telia Company
The New York Times
Thomson-Reuters
Transport Intelligence
Travelport
Trip38
TrueCar
Tufts University
Turkcell
The World Economic Forum would like to acknowledge and extend its sincere gratitude to a broad community of contributors across Partner
companies, technology start-ups, academics and experts, some of whom are mentioned below.

ACKNOWLEDGEMENTS
This initiative was led by Mark Spelman (Co-Head, System Initiative on Shaping the Future of Digital Economy and Society) and Bruce Weinelt
(Head of Digital Transformation). The initiative was developed in collaboration with Accenture, led by Peter Lacy (Managing Director, Accenture
Strategy) and Anand Shah (Engagement Partner, Accenture Strategy).
Sponsorship was provided by Jim Hagemann Snabe (Chairman, World Economic Forum USA), Cheryl Martin (Head of Industries, Member of
the Managing Board, World Economic Forum), Pierre Nanterme (Chairman and Chief Executive Officer, Accenture), Mark Knickrehm (Group
Chief Executive, Accenture Strategy) and Paul Daugherty (Chief Technology Officer, Accenture).
Other contributors from the World Economic Forum include Mehran Gul, William Hoffman and Reema Siyam (DTI Project Leads), Isabelle
Mauro (Telecom), Sonja Patscheke (Professional Services), Juergen Keitel (Aviation, Travel and Tourism), Zara Ingilizian (Consumer
Industries), Ramya Krishnaswamy (Electricity), Wolfgang Lehmacher (Logistics), Gillian Davidson (Mining and Metals), Andrey Berdichevskiy
(Automotive), Arnaud Bernaert (Healthcare), Fernando Gomez (Chemistry and Advanced Materials) and Pedro G. Gomez Pensado (Oil and
Gas).
Other contributors from Accenture include secondees to the World Economic Forum and DTI Project Leads: Harshdeep Jolly, Wolfgang Popp,
Margaret VanWinkle, Shishir Shroff, Alex Barrett and a number of additional contributors and subject matter experts.
The subject matter experts from Accenture include Trevor Gruzin, Chris Donnelly, Mark Pearson, Bernd Kreutzer, James Wildenburg, James
Collins, John Lichtenstein, Liselotte De Maar and Oliver Wright.
Other subject matter experts are referenced in the individual White Papers.
70

To find out more about the DTI project, visit
http://reports.weforum.org/digital-transformation

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