Discover Salesforce Commerce Cloud and Vlocity Integration Patterns

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Discover Salesforce Commerce Cloud and Vlocity
Integration Patterns

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READ THE BLOG POST HERE

Vlocity & SFCC Integration Patterns
Tushar Sagar - Architect
Satyendra Singh – Architect

Agenda
● Brief overview of Vlocity and Salesforce Commerce Cloud (SFCC).
● Where do they fit in the client requirement.
● How MuleSoft does it’s magic to tie them together during an end to end
customer journey
● How MuleSoft helps Vlocity to ingest Enterprise Catalog data using Vlocity
integration patterns
● Loading the Enterprise Catalog into SFCC using SFCC integration patterns
12

What is Vlocity aka Omnistudio?
Salesforce acquired Vlocity in 2020. Vlocity offers a packaged solution which promises a
sync between core platform and industry-specific solutions and processes.
It caters to both specific business needs and regulatory/legal requirements of companies.
OmniStudio offers various data models that serve industries such as (to name a few)
■ Insurance
■ Media
■ Entertainment
■ Health
■ Consumer Goods
■ Government
■ Communications
13

Problem Statements addressed by Vlocity:
Vlocity: Industry Cloud for Telcos
● The Telecommunications industry faces a huge deal of challenges in terms of digital
transformation.
● Provide support to huge customer base relying on its legacy on-premise systems that impeded
its agility.
● How to provide contact center agents and sales professionals with a more streamlined
approach for managing end to end customer journeys.
● Constantly evolving products and promotions.
● Provide a capability to the producer of catalog to modify product offers and specs.
14

What is Salesforce Commerce Cloud aka SFCC?
● In 2016 Salesforce acquired Demandware, an eCommerce cloud-based provider for big and
small businesses.
● SFCC is a cloud-based commerce SaaS platform with various out-of-the-box features, useful
tools, and commerce portals for growing your online business.
● Salesforce Commerce Cloud Main Features
o Seamless upgrades
o Scalability
o A suite of cloud services
o Storefront Reference Architecture
o Order Management
15

Key problem Statements addressed by SFCC
SFCC: Store Front for Communications Industry
16
● Commerce Cloud powers unified consumer experience
● Provides agility to the brands
● Reduce physical store footprints, and enable industry specific business models
● Provides personalized experience on websites
● Provides support to multibrand and multisite implementations

Enterprise Catalogue
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Enterprise Catalogue
Solution Diagram
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Integration pattens between MuleSoft & Vlocity
● Remote Process Invocation—Request and Reply
○ Salesforce Connector is used to ingest catalogue data from database
into Vlocity Technical and Commercial catalogue data model.
○ Certain business logic is written in salesforce for that we have used Apex
classes which are invoked from MuleSoft to load data into Vlocity.
● Remote Process Invocation—Fire and Forget
○ We have also used Vlocity Integration Procedure and Data raptor to load data in
Vlocity, Integration Procedure and Data raptor has set of actions which can
performed according to payload and conditions.
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Process to Invoke Integration Procedure
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There are Certain attributes and
methods which needs to be
passed to call an Integration
procedure
• Apex Class Name :
IntegrationProcedureService
• Apex Class Method:
runIntegrationService^/vlocity_
cmt/v1/integrationprocedure/D
C2_LoadBillingOfferAttributes?
queueableChainable=true^Http
Post^String
• DC2_LoadBillingOfferAttribute
s – Name of Integration
Procedure
• queueableChainable=true this
needs to be set as true so that
Integration procedure can run
in async mode.

Process to Invoke DataRaptor
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There are Certain attributes and methods which needs to
be passed to call a DataRaptor
•Apex Class Name : DRGlobal
•Apex Class
Method: processPost^/vlocity_cmt/v2/DataRaptor^HttpPo
st^String

Salesforce Connector to Upsert
22
• We have also used Salesforce Connector to
Query, Insert, Update and Upsert records
in/from Salesforce.
• Example explains how upsert
functionality works between MuleSoft and
Salesforce.
• Object Type: Standard or Custom object
Name
• External Id: Field name in object which is
marked as external Id and unique in object.
• Records: Should always be passed as
array.
• Fun fact – As developer we forget
sometimes.

We have used OAuth Username password
Authentication Type
<salesforce:sfdc-config name="Salesforce_Config"
doc:name="Salesforce Config" doc:id="3f869715-54be-4254-b7e1-
7ef564796bee" fetchAllApexRestMetadata="true">
<salesforce:oauth-user-pass-connection
consumerKey="${sf.consumerKey}"
consumerSecret="${secure::sf.consumerSecret}"
username="${sf.username}" password="${secure::sf.password}"
tokenEndpoint="${sf.endpoint}" >
</salesforce:oauth-user-pass-connection>
</salesforce:sfdc-config>
23

Integration patterns between MuleSoft & SFCC
● Batch Data Synchronization
○ MuleSoft extracts commercial catalogue from Vlocity using Salesforce APIs.
○ MuleSoft transform commercial and technical catalogue into SFCC data model.
○ MuleSoft uses SFCC data APIs to get list of sellable offers available on SFCC.
○ MuleSoft extract bulk catalogue data from Vlocity which is in JSON format, then
transform into common data model further transform into SFCC predefined
XML structure so that it can be ingested in SFCC.
○ We have utilised Batch Processing and Scatter Gatter to generate XMLs.
24

Common Data Model for SFCC
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Example of OCAPI (data) API Request
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Appendix
● Link to TMF standards: https://www.tmforum.org/
● GitHub: https://github.com/sasingh91/salesforce-integration-patterns
● Salesforce integration patterns: https://developer.salesforce.com/docs/atlas.en-
us.206.0.integration_patterns_and_practices.meta/integration_patterns_and_practices/integ_pat_intro_ov
erview.htm
● Commerce Cloud B2C data connector: https://docs.mulesoft.com/commerce-cloud-b2c-data-
connector/1.0/commerce-cloud-b2c-data-connector-reference
● MuleSoft Accelerator for retail: https://anypoint.mulesoft.com/exchange/org.mule.examples/mulesoft-
accelerator-for-retail/minor/2.4/pages/home/
● SFCC
xsd: https://documentation.b2c.commercecloud.salesforce.com/DOC1/index.jsp?topic=%2Fcom.demand
ware.dochelp%2FDWAPI%2Fxsd%2FSchemas.html&resultof=%22%53%63%68%65%6d%61%22%20%
22%73%63%68%65%6d%61%22%20
27

Thank you

Discover Salesforce Commerce Cloud and Vlocity Integration Patterns

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