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1


    leadership lessons

                            world, business, and thought
                         leaders shared the lessons they’ve
                            learned about leadership at
                                  World Business Forum
                                          (www.wbfny.com)
                                          and
                                  The Retailing Summit
                                    (http://retailingsummit.org)


                                  here are the best bits

quotables from the World Business Forum (www.wbfny.com)
                                                                   © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
2


    leadership lessons


                    lead change before you have to;
                   complacency is the biggest danger
                   we have – change is happening all
                      around us – be on the offense



                                                          Jack Welch, former CEO of GE
                                                          current founder of the Jack Welch
                                                          Management Institute



quotables from the World Business Forum (www.wbfny.com)
                                                                               © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
3


    leadership lessons



                        [achieving success]
                 is not like climbing Mt. Everest –
              you can’t get to the top and stay there;
                        it’s more like surfing



                                                          Rachel Bishop, VP Merchandising, Strategic
                                                          Planning & Analysis, Walgreen


quotables from the World Business Forum (www.wbfny.com)
                                                                                      © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
4


    leadership lessons



               inertia is always the enemy of change




                                                          Al Gore,
                                                          former Vice President of the United States




quotables from the World Business Forum (www.wbfny.com)
                                                                                © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
5


    leadership lessons



                        luck is what happens when
                       preparation meets opportunity




                                                          Larry Magee,
                                                          President of Bridgestone Retail Operations


quotables from the World Business Forum (www.wbfny.com)
                                                                                  © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
6


    leadership lessons


                                  face reality as it is,
                                not as you want it to be




                                                          Jack Welch, former CEO of GE;
                                                          current founder of the Jack Welch
                                                          Management Institute



quotables from the World Business Forum (www.wbfny.com)
                                                                               © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
7


    leadership lessons


                        there’s power in
               recognizing what you do well --
           and not trying to be something you’re not




                                                          Tony Rogers, SVP Brand Marketing, Walmart




quotables from the World Business Forum (www.wbfny.com)
                                                                                     © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
8


    leadership lessons



                 the best ideas are the simplest
                      and totally obvious
            but sometimes they evade you for years




                                                          Steve Levitt, author of Freakonomics and
                                                          SuperFreakonomics




quotables from the World Business Forum (www.wbfny.com)
                                                                               © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
9


    leadership lessons



                         leaders have followers
                   they set high expectations and are
                      resolute in face of adversity;
                    when others say it can’t be done,
                            they say it can --
                        and they make it happen

                                                          Bill McDermott, co-CEO SAP




quotables from the World Business Forum (www.wbfny.com)
                                                                              © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
10


    leadership lessons



           alignment is the leader’s work of art
      (agreement has nothing to do with alignment)




                                                          James Damian, SVP Experience Design Group,
                                                          Best Buy




quotables from the World Business Forum (www.wbfny.com)
                                                                                    © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
11


    leadership lessons


                               the main job of a CEO is
                                  developing talent --
                                  the team that fields
                                 the best players wins



                                                          Jack Welch, former CEO of GE;
                                                          current founder of the Jack Welch
                                                          Management Institute



quotables from the World Business Forum (www.wbfny.com)
                                                                               © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
12


    leadership lessons



                     best leaders hire over their heads
                                every time




                                                          Bill McDermott, co-CEO SAP




quotables from the World Business Forum (www.wbfny.com)
                                                                              © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
13


    leadership lessons



                        you have to be the coach --
                              people are not
                      the responsibility of the HR dept




                                                          Carlos Brito, CEO of InBev




quotables from the World Business Forum (www.wbfny.com)
                                                                                © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
14


    leadership lessons



              protection of turf and policies
             are the disease of companies;
      you’ve got to kill the verticals in the company




                                                          James Damian, SVP Experience Design Group,
                                                          Best Buy




quotables from the World Business Forum (www.wbfny.com)
                                                                                    © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
15


    leadership lessons



            never confuse power with leadership;
        I can get you to do anything if I put a gun to
          your head but it doesn’t mean I have led




                                                          Jim Collins, author of Built to Last,
                                                          Good to Great, How the Mighty Fall


quotables from the World Business Forum (www.wbfny.com)
                                                                                 © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
16


    leadership lessons


                       “Level 5 Leaders”
             share a special brand of humility:
        they have absolute burning ambition for the
           cause and company (not themselves)
                        combined with
               the will to do whatever it takes
       (as long as it doesn’t breach the core values)

                                                          Jim Collins, author of Built to Last,
                                                          Good to Great, How the Mighty Fall


quotables from the World Business Forum (www.wbfny.com)
                                                                                 © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)
17


    leadership lessons



       dreaming big and dreaming small take same
            amount of energy, so dream big!




                                                          Carlos Brito, CEO of InBev




quotables from the World Business Forum (www.wbfny.com)
                                                                                © 2010 Denise Lee Yohn, Inc.
and the Retailing Summit (http://retailingsummit.org)

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DLYohn Leadership Lessons

  • 1. 1 leadership lessons world, business, and thought leaders shared the lessons they’ve learned about leadership at World Business Forum (www.wbfny.com) and The Retailing Summit (http://retailingsummit.org) here are the best bits quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 2. 2 leadership lessons lead change before you have to; complacency is the biggest danger we have – change is happening all around us – be on the offense Jack Welch, former CEO of GE current founder of the Jack Welch Management Institute quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 3. 3 leadership lessons [achieving success] is not like climbing Mt. Everest – you can’t get to the top and stay there; it’s more like surfing Rachel Bishop, VP Merchandising, Strategic Planning & Analysis, Walgreen quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 4. 4 leadership lessons inertia is always the enemy of change Al Gore, former Vice President of the United States quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 5. 5 leadership lessons luck is what happens when preparation meets opportunity Larry Magee, President of Bridgestone Retail Operations quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 6. 6 leadership lessons face reality as it is, not as you want it to be Jack Welch, former CEO of GE; current founder of the Jack Welch Management Institute quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 7. 7 leadership lessons there’s power in recognizing what you do well -- and not trying to be something you’re not Tony Rogers, SVP Brand Marketing, Walmart quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 8. 8 leadership lessons the best ideas are the simplest and totally obvious but sometimes they evade you for years Steve Levitt, author of Freakonomics and SuperFreakonomics quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 9. 9 leadership lessons leaders have followers they set high expectations and are resolute in face of adversity; when others say it can’t be done, they say it can -- and they make it happen Bill McDermott, co-CEO SAP quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 10. 10 leadership lessons alignment is the leader’s work of art (agreement has nothing to do with alignment) James Damian, SVP Experience Design Group, Best Buy quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 11. 11 leadership lessons the main job of a CEO is developing talent -- the team that fields the best players wins Jack Welch, former CEO of GE; current founder of the Jack Welch Management Institute quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 12. 12 leadership lessons best leaders hire over their heads every time Bill McDermott, co-CEO SAP quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 13. 13 leadership lessons you have to be the coach -- people are not the responsibility of the HR dept Carlos Brito, CEO of InBev quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 14. 14 leadership lessons protection of turf and policies are the disease of companies; you’ve got to kill the verticals in the company James Damian, SVP Experience Design Group, Best Buy quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 15. 15 leadership lessons never confuse power with leadership; I can get you to do anything if I put a gun to your head but it doesn’t mean I have led Jim Collins, author of Built to Last, Good to Great, How the Mighty Fall quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 16. 16 leadership lessons “Level 5 Leaders” share a special brand of humility: they have absolute burning ambition for the cause and company (not themselves) combined with the will to do whatever it takes (as long as it doesn’t breach the core values) Jim Collins, author of Built to Last, Good to Great, How the Mighty Fall quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)
  • 17. 17 leadership lessons dreaming big and dreaming small take same amount of energy, so dream big! Carlos Brito, CEO of InBev quotables from the World Business Forum (www.wbfny.com) © 2010 Denise Lee Yohn, Inc. and the Retailing Summit (http://retailingsummit.org)