EmilyHauserResumeJuly2016
- 1. E m i l y H a u s e r Queens, New York [email protected] - (347) 453-7207 Education: Queens College of the City University of New York Bachelor of Arts -May 2013 Major: Sociology Minor: History Queensborough Community College of the City University of New York Associates of Science -August 2011 Major: Business Administration Saint Agnes Academic High School High School Diploma, Advanced Regents -June 2006 Experience: Morgan & Morgan, P.A., New York, NY Client Intake Specialist March 2016- Present • Work closely with our case control team getting the legal claims of prospective clients for qualification. • Collect client information & draft incident summaries. • Schedule appointments. • Update clients verbally and/or via email/chat on their case status as needed. • Resolve problems & handles client’s issues in a professional manner. • Process paperwork for new clients efficiently & in accordance with protocols. • Obtain pertinent information from new clients by asking them to complete surveys or interviews courteously & professionally. • Answer & screen inquiry calls & emails from prospective clients. • Collect data to help with the admission process if working in a health or mental care facility. • Ensure that all admission forms are properly signed & filed. • Communicate with other team members constructively in order to reduce conflict & enhance the resolution of issues. • Respect client or patient dignity & confidentiality. • Adhere to the facility dress code & appears professional at all times. • Display the ability to communicate with others effectively, listen closely & convey points clearly. • Show proficiency with computer programs including Microsoft Word, Excel, PowerPoint, Outlook & Salesforce. • Demonstrate excellent customer service skills & the ability to calm patients or clients who may be distraught. • Show the ability to calm frustrated clients quickly & make decisions based upon anticipated outcomes. • Posses very strong organizational & interpersonal skills, be highly detail oriented, & have the ability to multi-task, prioritize, handle a fast-paced environment & manage workload with a great attitude & minimal supervision. • Possess the ability to adjust to constantly changing workloads. Law School Admission Council, Long Island City, NY May 2014 - Present Proctor • Supervise students taking graduate and professional school standardized tests including the Law School Admission Test (LSAT) & the Multistate Professional Responsibility Examination (MPRE) • Handle inquiries and requests • Maintain order and security in the classroom • Assist the Room Supervisor • Properly notate and handle paperwork associated with the session • Collect, organize, and return all test materials Board of Elections of the City of New York, Ridgewood, NY September 2009 - Present Poll Worker/Inspector • Set up and take down voting machinery to insure integrity of the election process • Prepare the poll site for voters • Assisting voters to proper voting stations and easing the voting barriers for the electorate • Properly handle paperwork associated with the election • Maintain the integrity of the ballot process • Close the poll site • Attend annual training classes • Canvass, tally and report the votes at conclusion of the Election Day • Assist other poll workers as needed Hauser 1
- 2. MetroPlus Health Plan/NYC Health & Hospitals Corporation, NY, NY November 2014 -July 2015 Marketing Representative • Identify prospective enrollees and determine eligibility for participation in all MetroPlus Health Plan’s products. • Understand and apply all policies and procedure pertaining to: 1) Disclosures and provisions of the various MetroPlus Health Plan products. 2) Enrollment and disenrollment for each line of business. • Conduct home visits, and personalized appointments as needed to complete the enrollment process. • Market MetroPlus lines of business on-site at hospitals, Income Support Centers, Medical Centers, community based PCP offices, health fairs, community events and other sites as designated. • Understand the covered benefits, non-covered benefits, exclusions and exemptions. • Educating enrollees on all aspects of the Plan, as well as answering questions regarding Plan’s features and benefits. • Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies—this includes providing enrollees with all corresponding materials and documentation. • Complete applications and field reports such as Presumptive Eligibility reports, and personnel forms (time sheets, expense reports, etc.) in a timely and accurate manner. • Work closely with the Outreach Representatives, Customer Service Representatives, Eligibility Representatives & other MetroPlus personnel to resolve member concerns regarding complaints & potential enrollments or disenrollments. • Establish and maintain a positive working relationship with facility and site staff community and provider organizations, as well as City and State regulatory agencies. • Assist members in accessing health care, transportation & other services or issues as they occur & pertain to members. • Conduct and participate in telemarketing/outreach efforts as required. • Required to complete the annual Medicare Model of Care training. Greater Ridgewood Youth Council, Ridgewood, NY March 2014 - July 2014 Counselor • Supervise and care for children grade levels Kindergarten through fifth grade at P. S. 91Q Richard Arkwright School • Provide homework assistance • Facilitate or co-facilitate program activities, such as art, group discussions, crafts, and recreational games • Communicate effectively with parents, participants and staff • Assist the Program Director • Work closely with staff to provide quality programming • Immediately inform the Program Director of any concerns or problems concerning the program's facilities • Be a positive role model for young people • Monitor recreational activities • Develop and maintain positive relationships with parents and guardians • Provide first aid if necessary • Complete all required documentation, including but not limited to incident/accident reports, attendance, and sign-in / sign-out sheets • Supervise parent/guardian sign-in at the end of the program YMCA of Greater New York, New York, NY October 2010 - May 2013 Lifeguard • Follow National YMCA Aquatic Program guidelines • Actively scan, recognize and provide rapid response in all emergency situations • Attend monthly in-service training • Enforce pool policies and procedures • Administer first aid if necessary • Lock and secure pool at closing • Complete aquatic logs and reports • Participate in aquatic quarterly drills Splash Management Inc, Forest Hills, NY July 2010 - September 2010 Lifeguard • Actively scan, recognize and provide rapid response in all emergency situations • Enforce pool policies and procedures • Administer first aid if necessary • Lock and secure pool at closing • Complete aquatic logs and reports Hauser 2
- 3. NYPD 104th Precinct (NYCDYCD & GRYC), Ridgewood, NY July 2010 - August 2010 Administration/Clerical • Administrative responsibilities in crime analysis, special operations, & detective offices • Transcribe stop & frisk reports • Answer phones • Make copies • File payroll & rollcall U.S. Census Bureau, Rego Park, NY April 2010 - June 2010 Enumerator • Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews • Locate households in Glendale and Ridgewood, Queens, and the Upper East Side of Manhattan • Explain the purpose of the census interview and answered residents' questions • Conduct personal interviews with residents in assigned areas by following stringent guidelines & confidentiality laws • Elicited information following a script • Record responses on paper forms • Complied with accuracy standards while maintaining high production rates • Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification • Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties • Met with supervisor to review and submit work, and receive additional instructions NYC Dept. of Youth & Community Development, Ridgewood, NY June 2009 - August 2009 Summer Camp Counselor • Provide overall supervision of twenty-five campers ages nine & ten at I. S. 93Q while ensuring their well-being & safety whilst they are enjoying the fun & rewarding experience of summer camp. Amish Market, Glendale, NY May 2007 - August 2007 Cashier • Ring up sales & reconcile drawer • Stock merchandise • Clean tables & maintain eating area Activities: Queensborough Community College, Bayside, NY Varsity Swim Team August 2009-May 2011 • Most Improved Swimmer -May 2010 Skills, • Competency in Microsoft Word, PowerPoint, Excel, and Outlook. Trainings, & • IRB (Institutional Review Board) Certified by the National Cancer Institute at the National Institutes of Health. Certifications: • New York State Licensed Driver. • Registered Marketplace Facilitated Enroller by New York State of Health. • Completed Child Abuse Prevention Training by the YMCA of Greater New York. • Completed Citizen Preparedness Training by the New York State Citizens Preparedness Corps. • Completed Using Your Strengths to Your Advantage (DiSC for Non-Managers) Training by PeopleSoft ELM/MetroPlus Health Plan. • Completed FIDA and Model of Care Training by MetroPlus Health Plan. • Completed Diversity & Cultural Competency at HHC Training by New York City Health & Hospitals Corp. • Completed Webinar on IRS Form 1095-A for QHP Enrollees (Navigators, Marketplace FE's, CACs) by NYSOH. • Completed HHC MFE (MarketPlace Facilitated Enroller) Training by MetroPlus Health Plan/NYC HHC. • Completed Health Exchange Training (MarketPlus) by PeopleSoft ELM/MetroPlus Health Plan. • Trained in Administering Emergency Oxygen by the American Red Cross; Lifeguarding by the YMCA of America; CPR/AED by the National Safety Institute; CPR/AED (Pro), First Aid, and Administering Emergency Oxygen by the American Safety and Health Institute. • Currently certified in CPR/AED (Pro), Lifeguarding, and First Aid by the American Red Cross. Volunteer • Physical Therapy Aide at NYC HHC Elmhurst Hospital Center 2015 -Present Experience: • Director of Social Media for Save the Ridgewood Reservoir 2013 -Present • Production Assistant for Fashion Photographer 2013 -Present Hauser 3
- 4. • Volunteer at Trinity Reformed Church of Brooklyn 2008 -2013 • Craft Teacher for Preschool Level & First Aid Station for Vacation Bible School 2008 -2013 • Multimedia Assistant at Trinity Reformed Church of Brooklyn 2008 -2010 Hauser 4