Emotional Intelligence, Goleman's Theory, Emotional Intelligence in work place and Application of Emotional Intelligence in work place
- 2. Emotional intelligence is a form of social intelligence that involves the ability to identify and manage your own emotions and the emotions of others. Emotional intelligence helps managers to have control over their emotions as well as analysis the emotion of others and influence them. Studies have shown that people with high EI have greater mental health, job performance, and leadership skills. Today organisations give importance to Emotional intelligence while recruiting people in the organisation.
- 3. Nature of Emotional Intelligence Emotions come from the Latin term emovere meaning moving. Emotions are something we constantly feel and they can happen when actions or feelings stir a certain response within us. We may feel emotions from a situation, an experience, or from memories. According to HUMAINE, there are 48 recognized emotions proposed in the emotional annotation and representation language.
- 4. • Internationally, there are 128 recognized emotions, including many that have no name in English . • Emotions are basically divided in to two they are Primary Emotions Secondary Emotions
- 5. Primary Emotions A primary Emotions emotion is what a person feel at first. They are less complicated and easier to understand.
- 6. There are eight primary emotions that we are born with. They are Anger Sadness Fear Joy Interest Surprise Disgust Shame
- 7. Secondary Emotions Secondary emotions are much more complex because they often refer to the feelings you have about the primary emotion. It is not a reaction but a response to the understanding of the initial reaction. These are learned emotions which we start understanding by coping parents or others as we grow up. For example, when you feel angry you may feel ashamed afterward, when you feel the joy, you may feel relief or pride.
- 8. Emotions Defined Empathy – The ability to recognise and understand another person’s condition. Fear – it is the feeling of disturbance and uneasiness caused by the presence to danger. Anger – It is an emotion that is oriented toward some real or supposed criticism. Depression – it is a condition of being sad or hopeless.
- 9. Evolution of Emotional Intelligence In 1990, Dr. Peter Salovey and Dr. John Mayer coined the phrase Emotional Intelligence. They defined Emotional Intelligence as a form of social intelligence that involve the ability to monitor ones own and other feelings and emotions, to discriminate among them, and use this information to guide ones thinking and action.
- 10. Salovey and Mayer identified four abilities and skills required for emotional intelligence and called them the four branches of Emotional Intelligence. They are • The ability to recognize emotions • The ability to use emotion to assist the thought process • The ability to be aware of emotions • The ability to manage emotions
- 11. Goleman’s Theory He described Emotion Intelligence as a capacity for recognising our own feeling and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationship.
- 12. Components of Emotional Intelligence Emotional intelligence has two major components • Personal competence It includes the awareness of the self.ie, understanding one’s own emotions, feelings, drives, strength etc and management of the self. • Social competence It includes social awareness and management of relationships. It is the ability to understand the feeling of others while management of relationships is the ability to work effectively with other persons.
- 13. Emotional Intelligence in Work Place Negative Emotions Positive Emotions
- 14. Negative Emotions in Work Place Negative Emotions are those which are destructive to the goals of the organisation. Negative emotions in an organisation are not only hard to avoid they are inevitable. Peter Frost describes the negative emotions. They are Intention Incompetence Infidelity Insensitivity Intrusiveness Institutional Inevitability
- 15. Consequences of Negative Emotions in work place Low productivity Absenteeism High employee turnover Lack of motivation Increase in customer complaints Increased wastage in production process Increase in conflicts Loss of team spirit and creativity Loss of faith in the organisation
- 16. Positive Emotions in Work Place Positive emotions in the workplace are those which help in the achievement of organisation goals. They can lead to high morale, improved performance and better job satisfaction. People who have positive emotions can think better and do their work more effectively. It contribute to Increase of productivity Better employee retention Healthier employee Less absenteeism Reduced wastages
- 17. Managing Emotions in work place Employee could be asked to attend stress management classes Activities that promote team spirit could be organised Assistance could be offered to employees who require help in managing their emotions An atmosphere could be created in which clear policies and procedures are set up and followed so that all are treated fairly. Tensions should not be allowed to grow, they should be nipped in the bud.
- 18. Applications of Emotional Intelligence in the Work Place Emotional Intelligence and Career Development A person with high emotional intelligence will have self awareness, self control, empathy and social skills which will help him to identify the needs of customers and to have better relationship with them. Emotional intelligence is therefore one of the important aspects which determine the career development of a person. On other hand a person lacking emotional intelligence can ruin his career.
- 19. Emotional Intelligence and Leadership According to Goleman, successful leaders have a high degree of emotional intelligence. Leaders can encourage and motivate the members of an organisation to better performance. There are four aspects of emotional intelligence that leader require to inspire the team members. They are: • Awareness of the emotions of self and also of others. The leader should be able to understand and effectively lead the group members in an emotionally balanced state.
- 20. • Ability to predict the possible emotional reaction in various organisational situations. • Ability to make effective use of the identified emotions. Emotions can be very helpful in influencing the behaviour of others for the benefit of the organisation. • Management of emotion. It encompasses the first three aspects and involves directing the emotions toward better performance of the organisation.
- 21. Emotional Intelligence and Team Building • The emotional intelligence of a team consist of the combination of the emotional intelligence of individual members. • In a team each member contributes to its emotional intelligence and normally more influence is exerted by team leader. • Emotional intelligence can act as the binding force which connects the members of a group.
- 22. Guidelines that can be useful in building emotionally intelligent teams: • Before the team gets down to work, the members of the team should get to know each other. • Each one has to find out how the other team members are doing. • When a decision is to be taken, the opinion of each and every member has to be known.
- 23. Thank You