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Employee Engagement and
The Intranet
Toby Ward, Prescient Digital Media
© 2016 Prescient Digital Media Not for distribution
About Us
World Leading Intranet Experts
• 15 years of profitable history
• Dozens of Fortune 500 Clients
• World-Renowned Thought Leaders
• 200+ intranet projects
• First to define & study “social intranet”
Select clients
Employee engagement and the intranet
Slides
www.Slideshare.net/Prescient
Employee engagement and the intranet
Twitter
#intranet2
Intranet Insight > PrescientDigital.com
Employee Engagement
3/3/2016Confidential © 2014 Prescient Digital Media
Engagement
• An “engaged employee” is one who is fully absorbed by and
enthusiastic about their work and takes positive action to
further the organization’s reputation and interests.
Employee engagement and the intranet
Enthusiastic
3/3/2016Confidential © 2014 Prescient Digital Media
Takes Positive Action
Employee engagement and the intranet
Source: Dale Carnegie, Survey of 1,500 employees
Confidential © 2014 Prescient Digital Media
Employee engagement and the intranet
18
IBM intranet: W3
© 2013 Prescient Digital Media Not for distribution
Source: Dale Carnegie, Survey of 1,500 employees
Employee engagement and the intranet
Pitney Bowes | Internal Marketing: Engaging Employees Through
Transformation
21
Employee engagement and the intranet
Employee engagement and the intranet
© 2015 BaylorScott&White All rights reserved.
Employee engagement and the intranet
2015 Redesign
Introducing “MyWorld View”
1
2
3
4
5
1. MyWorld View
2. Featured Posts
3. My Connections
4. Trending Topics
5. Follow Pfizer
2015 Redesign
More Photos!
Employee Ambassador Programs
3/3/2016Source: Dale Carnegie, Survey of 1,500 employees
Employee ambassadors
• Actively share news about the organization
• Use social media and word of mouth
• Trained on how and why to share
• Recognized and rewarded
Volunteers
• The best ambassadors are volunteers
• Employees who are passionate and enthusiastic
Training counts
• Develop an “ambassador toolkit” that outlines key messages
• Strategy must include executive management
• Support with social media
Needed
• Policies and guidelines
• Training and communication
Ninjas use social tools to stay connected
Sharing the approved stuff
Regular communication
• Relevant company news
• General social media updates
• Current / crisis resources
Pushing the Envelope…Er, the Newsletter
Short-term campaigns
Benefits
3/3/2016Confidential © 2014 Prescient Digital Media
Source: Madison Workforce Engagement
Employee engagement and the intranet
Creates passionate employees
• Employees want to be passionate and proud
• It makes work better
• Evangelizing for the brand
• 68% view the
intranet as
crucial to
their jobs
• 52% are
more
satisfied to
be an IBM
employee
because of
information
obtained on
the intranet
Employee engagement and the intranet
Creates community
• A brand ambassador program creates conversation
• Create a private intranet group or private Facebook group
– Serve as a social bulletin board for these employees and will serve as a home
for conversation and feedback
– Networking socially
Employee engagement and the intranet
Promote externally
• The more enthusiastic the employee, the more they promote the
brand / products externally
Sharing the approved stuff
Next webinar
Intranet Governance
April 13, 2016
Intranet Insight > PrescientDigital.com
Questions
toby@prescientdigital.com
www.PrescientDigital.com
www. IntranetBlog.com
@TobyWard
416.926.8800
53
Toby Ward
Employee engagement and the intranet

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Employee engagement and the intranet