Erin N. Melvin Resume.1
- 1. Erin N. Melvin ERIN N. MELVIN 4054 Shane Trail • Ellenwood, GA 30294 404.309.1162 [email protected] SUMMARY OF QUALIFICATIONS - Enthusiastic employee with the ability to work independently and with others in a fast paced, results driven environment - Excellent customer service and communication skills; easily interacts with all level of professionals and support personnel - Ability to bring resolution to service related complaints, as well as diffuse situations involving dissatisfied customers EDUCATION & TRAINING Strayer University, Atlanta, GA, Expected date of degree May 2016 Bachelor of Business Administration, Concentration: Human Resource Management DeKalb Technical College, Clarkston, GA, June 2011 Associates Degree in Applied Science, Concentration: Business Administrative Technology PROFESSIONAL EXPERIENCE STATE FARM INSURANCE- USA, Dunwoody, GA Underwriting Service Assistant, 04/2013- Present – 40 hours per week - Communicates with agents, insureds, or third parties via phone, email, and correspondence to receive additional information for policy changes - Maintains and updates policyholders records (e.g. changes to coverage, additional autos) - Provides assistance to underwriting staff by performing a variety of support functions - Clear errors and resolve policyholder issues - Send memos to agents regarding changes submitted or requested - Enter name and address changes or updates on echo policy transactions in Rumba - Process, prepare, and submit coverage changes to insurance policies - Correspond with agent to obtain information or inform them of an account status or changes - Compare data with source documents, submitted by agents requesting policyholder updates or changes - Modify, update, and process existing policies to reflect any change in any amount of coverage, house hold changes, or type of insurance SOUTHERN INSURANCE UNDERWRITERS, Alpharetta, GA Sr. Cancellations Data Entry Clerk, 02/2005 – 10/2012 – 40 hours per week - Primary duties included but are not limited to efficiently processing insurance policy cancellations and reinstatements within regulated insurance guidelines - Communicated with agents, producers, or third parties via various communication media for additional reinstatement or cancellation status
- 2. Erin N. Melvin - Identified policies in jeopardy for potential cancellation, withdraw, process and file appropriate paperwork - Indexed insureds information - Assisted in training of new hires - Processed and recorded new cancellations on insurance policies - Organized and worked with detail processing changes for each policyholder, including policies that are to be reinstated or cancelled - Located and corrected data entry errors, or report them to supervisors PROFESSIONAL SKILLS - Demonstrates initiative in learning new tasks - Adaptable and flexible - Analytical and investigative skills - Excellent oral and written communication skills - Problem-Solving and Reasoning skills - Dependable and proven accountability TECHNICAL SKILLS - MS Office Suite - Agency Information Manager (AIM—Agency Industry Application System for Insurance) - ImageRight Desktop - Rumba Software (in-house system) REFERENCES Available upon request