ERP In Telecom Industry
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This document discusses the challenges of implementing an ERP system at Warid Telecom. It notes that Warid needs to be more responsive, flexible, and resilient to meet stakeholder expectations. Implementing an ERP system could help improve operational efficiency across various business functions. Some key challenges of ERP implementation include effectively changing employee behaviors, integrating data from all parts of the value chain, managing changes, and addressing the "knowing-doing gap". The document provides recommendations around ERP planning, availability checks, implementation approaches, and benefits of a successful first implementation.
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ERP In Telecom Industry
- 1. ERP Implementation & Integration Challenges in Telecom By Aftab Ahmed Head IT WTU
- 2. Why Organizations Need ERP?
- 3. Warid is entering into a new era in business. Where we need to be more responsive, flexible and more resilient than ever before. Our success will depend to a large degree upon the availability of electronic integration links to customers, suppliers, strategic partners and other key entities in the value chain
- 4. Stakeholders Expectations Board needs Customer loyalty and retention Build partner networks To grow revenues & profits Boost business speed and agility Customers want Quality services & products On time deliveries Real-time information Employees want Job satisfaction
- 5. Business Challenge To Improve Operational Efficiency Human Capital Management Financial Management Sales & Marketing Management Supply Chain Management Engineering Infrastructure Scratch Cards SIMS Hand Sets CPEs Accessories Others
- 6. Business Challenge To Improve Operational Efficiency Engineering Infrastructure GSM WiMax OSS IT BSS ESS EDN
- 7. Solution is to implement ERP
- 8. ERP for automation ERP as strategic enabler ERP for Integration ERP for shared knowledge ERP for right information to the right people at right time ERP is the ENTERPRIZE
- 9. Which ERP?
- 10. The Big Picture SAP Retek, Business Objects, Maxware Oracle JD Edwards, People Soft, Siebel Sage Group ACCPAC, SBT Microsoft Group Great Planes, Solomon, Nvision Others
- 11. ERP Environment CRM AR Payroll CM HR GL AP Core Self Service FA SO INV PO
- 12. For Greenfield Operations First System to Implement is ERP!
- 13. ERP Implementation Challenges
- 14. ERP Implementation Challenges ERP is intertwined with the business processes Effectively changing the daily activities and behavior of employees Any data from anywhere to anywhere in the value chain at anytime Change Control Education & Training Culture
- 15. The Knowing Doing Gap
- 16. ERP Planning Principles Three Years Business Plan Convert financial business plan in operational to run the business Sales and operational plan should be the starting point for marketing, HRMS, new product development. It’s a mean for every one working together.
- 17. ERP Availability Checklist Project Management Knowledge availability Business Domain Knowledge availability Technical Knowledge availability People availability Processes availability IT availability Implementation Partner availability
- 18. ERP Implementation Approach Project Purpose & Scope Project Structure Organization Roles & Responsibilities Quality Assurance & System Acceptance Deliverables & Completion Criteria Methodology Tasks Resources Duration Managing Change
- 19. ERP Implementation Strategy Standardize Processes Processes Dictionary Tasks/Activities Dictionary Standardize Codes Chart Of Account Inventory Fixed Assets Vendor & Customer Classifications Reports Standard Reports Warid Standard Reports Statutory/Tax Reports Centralized Implementation Team One Implementation Partner
- 20. ERP Documentation Business System TASK Business Rule Process Requirements Sales A Documentary Finance department raise Invoice will be Invoice Evidence is the sales invoice entered only Required to according to once as per setup record all the sales order. Then into the system sales including info is shared by and all concerned relevant will be able to Customer info, access the same departments like; Products details accounts, information from taxation, costing, the centralized Payment terms logistics, Product system. Etc., Management, marketing etc.
- 21. Benefits Permanent ERP Solution Implemented and used from Day1 ERP Evolves & Matures With Business Cost Saving One Successful Implementation Leads to Cloning For All Subsidiaries
- 22. ERP Integration Challenges
- 23. Telco Enterprise Environment Payroll AR Eng OSS Logistics Billing Inventory Cell Site Manage HRMS CM Maintenance Operations & Optimization CRM WFMS Self Service GL AP FA IT Asset POS SO Management PO SIM Management INV VOMS
- 24. Cost of Not Doing It Right First Time
- 25. Thank You
Editor's Notes
- #9: Link projects to these 3 strategies