ESPC18 The Impact of Digital Literacy on Office 365 User Adoption
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The document discusses the significance of digital literacy in enhancing Office 365 user adoption and the potential return on investment (ROI) from training. It emphasizes the low level of digital literacy among employees and highlights various features of Office 365 that can aid in improving skills such as critical thinking, collaboration, and e-safety. Additionally, it outlines the importance of adapting IT and training strategies to better support users and maximize productivity.
ESPC18 The Impact of Digital Literacy on Office 365 User Adoption
- 2. The Impact of Digital Literacy on Office 365 User Adoption Tracy van der Schyff Microsoft 365 Coach & Catalyst The Guid Stuff South Africa @tracyvds
- 3. Literacy statistics and ROI on training How Office 365 supports and grows digital literacy skills Some of the amazing features released in the last couple of years in Office (that you most probably didn’t even know about) Where and how to keep up to date with new features and releases How IT, End User & Training roles should change @tracyvds
- 5. PC Literacy Statistics (2011 – 2015) @tracyvds
- 6. 1 Level 1 Poor 29% Use of widely available and familiar technology Email software or a web browser Little or no navigation required The problem may be solved regardless of the respondent’s awareness and use of specific tools. 2 Level 2 Medium 26% Use of both generic and more specific technology applications Online Forms Some navigation The use of tools (e.g. a sort function) can facilitate the resolution of the problem. 3 Level 3 Strong 5% Use of both generic and more specific technology applications Some navigation across pages and applications is required to solve the problem. The use of tools (e.g. a sort function) is required to make progress towards the solution. 0 Below Terrible 40% Well-defined problems One Function Generic interface No Navigation Meet one explicit criterion Without reasoning No transforming of information Few steps No sub-goal 26% of these are not able to use a computer at all.
- 7. @tracyvds
- 8. @tracyvds
- 9. Number SalaryRole Per Month Per Day Per Hour Per Minute 75 13 500Receptionist / PA / Admin 1 012 500 48 214 6 027 100 4 250 17 750Junior 75 437 500 3 592 262 449 033 7 484 400 35 000Senior 14 000 000 666 667 83 333 1 389 200 43 500Junior Manager 8 700 000 414 286 51 786 863 50 71 500Senior Managers 3 575 000 170 238 21 280 355 10 150 000Director 1 500 000 71 429 8 929 149 10 200 000Executive 2 000 000 95 238 11 905 198 5 250 000Senior Executive / Board 1 250 000 59 524 7 440 124 5 000 107 475 000 5 117 857 639 732 10 662 3 500 70% of Employees 7 464 NUMBERS DIGITAL (PC) LITERACY Company has 5,000 employees. Based on average salaries they earn 10,662 Jelly Beans per minute. 70% of this would 7,464 Jelly Beans per minute. 70% Of 5,000 employees is 3,500. Statistics tell us that only 5% of our employees are power users. Approximately 70% are not considered PC (digitally) Literate. Employees can gain up to 33 productive minutes per day after receiving PC Literacy Training. @tracyvds
- 10. 55 Million Jelly Beans Investment Gain for First Year on a Cost of 7,8 Million ROI CALCULATION ON TRAINING > Gain 62 066 813 less Cost 7 797 234 Investment Gain 54 269 578 divide Cost 7 797 234 ROI 7 ROI Percentage 696% 700% ROI PLEASE INVEST IN YOUR GREATEST ASSETS! @tracyvds
- 11. ROI on Saving 5 minutes a day (Citizen Developers): @tracyvds
- 12. See Navigate DiscoverSearch #ESPC18 | @tracyvds Evolution of Finding Stuff
- 13. To learn new things, we first must un-learn the old bad habits
- 14. How Office 365 supports and grows digital literacy skills
- 16. What: Critical Thinking and Evaluation "Critical thinking is the identification and evaluation of evidence to guide decision making. A critical thinker uses broad in-depth analysis of evidence to make decisions and communicate his/her beliefs clearly and accurately.“ How: @tracyvds
- 17. What: E-Safety This can also be called ‘internet safety’, ‘online safety’ or ‘web safety’. E-safety is often defined as the safe and responsible use of technology. This includes the use of the internet and also other means of communication using electronic media (e.g. text messages, gaming devices, email etc). In practice, e-safety is as much about behaviour as it is electronic security. How: @tracyvds
- 18. What: Cultural and Social Understanding Information technology has penetrated almost every aspect of our lives, “shrinking” our world into a global village. Economies and cultures have come closer. People are now aware of the cultures, traditions, lifestyle, living conditions prevailing in almost every corner of the world. Interestingly, this is going beyond awareness and into a state of integration that is a result of cross-pollinated views, ideologies, products and services. How: @tracyvds
- 19. What: Collaboration Collaboration is a joint effort of multiple individuals or work groups to accomplish a task or project. Within an organization, collaboration typically involves the ability of two or more people to view and contribute to documents or other content over a network. How: @tracyvds
- 20. What: Curate Content Unlike content marketing, content curation does not include generating content, but instead, amassing content from a variety of sources, and delivering it in an organized fashion. For instance, a content curator is not necessarily responsible for creating new content, but instead, for finding relevant content pertaining to a specific category and funnelling this information to readers in a mash-up style. her content over a network. How: @tracyvds
- 21. What: Proficient Communicator Communication is simply the act of transferring information from one place to another. It may be vocally (using voice), written (using printed or digital media such as books, magazines, websites or emails), visually (using logos, maps, charts or graphs) or non- verbally (using body language, gestures and the tone and pitch of voice).The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. How: @tracyvds
- 22. What: Creativity Creativity is characterised by the ability to perceive the world in new ways, to find hidden patterns, to make connections between seemingly unrelated phenomena, and to generate solutions. Creativity involves two processes: thinking, then producing. There is no innovation without creativity. The key metric in both creativity and innovation is value creation. How: @tracyvds
- 23. What: Practical & Functional Skills They are practical skills in English, mathematics and ICT that enable learners to deal with practical problems and challenges. They allow individuals to work confidently, effectively and independently in everyday life. For example, they help us recognise good-value deals when making purchases, write an effective application letter, or use the Internet. How: @tracyvds
- 24. Some of the amazing features released in the last couple of years in Office
- 25. @tracyvds Demo
- 26. Where and how to keep up to date with new features and releases
- 27. What’s new in Office 365 Office 365 Roadmap Microsoft Tech Community Office 365 Training Center Microsoft User Voice @tracyvds
- 28. @Azure @MicrosoftTeams @PowerApps @ch9 @MSCloud @SatyaNadella @Microsoft @MSFTnews @SharePoint @MicrosoftEdge @MSLearning @Skype @MicrosoftEDU @MSOneNote @WhyMicrosoft @MicrosoftFlow @MSTCommunity @Windows @MicrosoftHelps @Office @WindowsBlog @MicrosoftPress @Office365 @tracyvds @tracyvds
- 31. How IT, End User & Training roles should change
- 32. Product Specialist Weekly Power User Forum Power Users End Users Monthly Wrap-Up Newsletter
- 33. Loss of user productivity is the biggest expense Invest in your greatest assets You need to change Induction, IT Support and how you Train Stay up to date, know your product, shortcomings and advantages, communicate You are not alone. It’s going to be ok, I promise…. @tracyvds