ETC - Tourism in Europe - July 2011 trends and outlook - final

EUROPEAN TOURISM 2011 – Trends & Prospects
Quarterly Report - Q2/2011

EUROPEAN TOURISM in 2011:
TRENDS & PROSPECTS

Quarterly Report (Q2/2011)

A quarterly insights report produced for the Market Intelligence Group
of the European Travel Commission (ETC)
by Tourism Economics (an Oxford Economics Company)

Brussels, July 2011
ETC Market Intelligence Report

Copyright © 2011 European Travel Commission

European Tourism in 2011: Trends & Prospects (Q2/2011)

All rights reserved. The contents of this report may be quoted, provided the source
is given accurately and clearly. Distribution or reproduction in full is permitted for
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The designations employed and the presentation of material in this publication do
not imply the expression of any opinions whatsoever on the part of the Executive
Unit of the European Travel Commission.

Published and printed by the European Travel Commission
19A Avenue Marnix (PO Box 25), 1000 Brussels, Belgium
Website: www.etc-corporate.org
Email: info@etc-corporate.org

ISBN No: 978-92-990058-9-7

This report was compiled and edited by:
Tourism Economics (an Oxford Economics Company)
on behalf of the ETC Market Intelligence Group

Photo ©: iStockphoto / Arie J. Jager. St. Nicholas Cathedral seen from Prague's
Charles Bridge, Czech Republic.

European Tourism: Trends & Prospects (Q2/2011) 1

Foreword

Travel in Europe continues to move toward full recovery. The first half of the
year has produced encouraging results across all regions. It appears that—
Travel in Europe even if the market slows as expected—international visits will reach prior
continues to move (2008) peaks in 2011.
toward full recovery
The aviation sector is driving some of this growth with added capacity which
has the dual benefit of improving access and lower fares over time. Air
passenger demand is exhibiting sustained strength as the year progreses
with North American and intra-European routes growing at a sustainable
pace.

This rebound in And the recovery has been widespread with the vast majority of destinations
travel has been posting visitor arrivals growth thus far in 2011 and many at double-digit
experienced across rates. Through the first 5 months of the year, every country in Europe has
nearly all of Europe experienced an increase in occupancy rates and revenue per available room
(RevPAR). For the year through May of 2011 occupancy rates grew 4.2%
across Europe and RevPAR has increased by nearly 10%.

These encouraging trends appear set to continue, albeit at a slowing rate as
comparisons are made to stronger performance in 2010 and the Eurozone
Growth is expected
debt crisis weighs on business and consumer confidence.
to slow in the face of
economic headwinds This edition of “Trends and Prospects” includes a special Oxford Economics
analysis of the possibility of a “lost decade” for the world’s developed
economies, similar to what Japan experienced in the 1990s. The analysis
concludes that the recovery in the developed nations has now reached a
stage where it is self-sustaining, particularly when set in the context of
continued rapid growth in the Emerging Markets.

Clearly the recovery we are now enjoying will have to contend with
significant headwinds. Fiscal tightening, private sector deleveraging, and a
possible sovereign debt default all present significant risks to economic
growth.

So while we are encouraged by the performance of our industry, the
challenges we face require our commitment to work together to promote all
of Europe to the world.

We trust you will find the analysis in this report helpful as you track your own
destination’s performance and seek to anticipate future trends.

Best wishes,

Leslie Vella
Chairman
ETC Market Intelligence Group

© European Travel Commission, July 2011

2 European Tourism: Trends & Prospects (Q2/2011)

Executive Summary

 Travel to Europe continued to exhibit
strong growth through May as indicated Foreign Visits to Select Destinations
2011, year-to-date*, % change year ago
by industry and arrivals data. Nearly all
45
destinations report growth in arrivals for
40
the first three to five months of the year. 35
30
 However, the heady growth numbers are
25
due in part to a rebound effect resulting 20
from comparison to data during the air 15
space closures in April 2010. This effect 10
will become less pronounced as the year 5
carries forward. 0

Montenegro
Romania

Slovakia

Netherlands
Estonia

Austria
Latvia
Malta

Cyprus

Czech Rep

Bulgaria

Italy
Lithuania

Spain
Slovenia

Germany
Poland

UK
Serbia

Belgium
Ireland Rep
-5
 The most recent lodging and arrivals data
are showing signs of moderating growth
while data for European airlines shows a
modest expansion in recent weeks. Source : TourMIS, ETC, *date varies (Mar-May) by destination
Available (and continually added) capacity
should allow for competitive fares which
could provide some added support to Hotel Performance, Jan-May 2011
travel demand over the near term. % change year ago
12 Occ ADR (€) RevPAR (€)
 Hotel occupancy slowed in Southern and
Eastern Europe in May while the rest of 10
Europe held relatively steady. Average
8
Daily Rates continue to push up across
Europe in response to demand and have 6
displaced demand as the primary driver of
hotel revenue growth. 4

 We expect the overall growth trend to 2
slow in the remainder of 2011 as
comparisons are made to stronger 0

performance in 2010 and fight against the Europe Eastern Northern Southern Western
Europe Europe Europe Europe
headwinds of an anaemic global Source : STR Global
economy.
 Only two years into the recovery and
incoming data indicate that the global European airlines passenger load factor
economy has weakened anew, raising weekly load factor
doubts about whether the expansion in 90
the advanced economies is sustainable.
85
 However, the softening of growth in Q2 2010 2011
80
likely reflected a number of temporary
factors that are already fading. The 75
recovery in the developed nations has
now reached a stage where it is self- 70 2009
sustaining, particularly when set in the
context of continued rapid growth in the 65
Emerging Markets. Fears of a ‘lost
60
decade’ resembling Japan in the 1990s 1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52
are thus overplayed.
Source: AEA


European Tourism in 2011: Trends & Prospects (Q2/2011) 3

2011 Tourism Performance Summary
Foreign arrivals continue to perform solidly across most of Europe with 19 of
21 countries reporting year-to-date growth. And seven of these countries
have posted growth of 10% or more. Visitor nights have not been quite as
strong, with five destinations reporting declines in visitor nights and 9 of 16
destinations reporting slower gains in nights than arrivals. Add to this, year-
over-year growth rates for most destinations will skew growth upward as
those destinations will get a bounce from last April’s air space closures.

2011 Performance, Year to Date
Tourist Arrivals and Nights Hotel Performance, Jan-May
International Arrivals International Nights Hotel Occupancy Hotel ADR (LCU)
Country % ytd to month Country % ytd to month Country % ytd Country % ytd
Lithuania 39.4 Mar Lithuania 29.1 Mar Iceland 23.6 Turkey 27.5
Latvia 29.5 Mar Estonia 18.5 Apr Estonia 18.6 Estonia 11.3
Malta 16.4 May Spain 18.5 Apr Lithuania 18.3 Lithuania 9.1
Estonia 16.3 Apr Serbia 17.7 May Malta 12.1 France 8.6
Serbia 16.0 May Latvia 14.7 Mar Slovakia 10.1 Iceland 8.4
Cyprus 11.7 May Malta 11.8 May Denmark 9.1 Netherlands 6.6
Romania 10.2 Mar Romania 10.8 Mar Hungary 9.0 Slovakia 6.6
Slovenia 9.5 Apr Hungary 10.7 Apr Norway 8.9 Belgium 5.5
Ireland Rep 8.9 Mar Portugal 10.3 Apr Ireland 8.4 Austria 5.5
Poland 8.7 Apr Slovenia 9.6 Apr Romania 8.4 Sweden 5.0
Spain 8.4 Apr Germany 9.3 Apr Czech Republic 8.2 Russia 4.5
Germany 8.3 Apr Poland 7.5 Apr Russia 7.6 Ireland 4.4
UK 8.0 Apr Czech Rep 7.1 Mar Spain 6.9 Poland 4.4
Czech Rep 7.0 Mar Belgium 2.7 Mar Sweden 5.2 United Kingdom 4.3
Slovakia 7.0 Mar Finland 2.4 Apr Switzerland 5.0 Italy 4.3
Bulgaria 5.8 Apr Montenegro 2.4 May Germany 4.7 Germany 3.7
Belgium 3.3 Mar Slovakia 2.4 Mar Finland 4.7 Finland 3.7
Italy 1.5 Mar Denmark 1.5 May Italy 4.5 Denmark 3.7
Austria 0.5 May Switzerland -1.3 May Turkey 4.3 Romania 3.4
Netherlands 0.0 Mar Norway -1.8 May Netherlands 4.3 Portugal 3.2
Montenegro -1.8 May Bulgaria -1.9 Mar Belgium 3.7 Hungary 2.5
Austria -2.4 May Poland 3.5 Norway 2.3
Netherlands -3.0 Mar Greece 2.8 Spain 1.8
Austria 2.5 Greece 1.8
France 1.8 Switzerland 1.3
United Kingdom 1.1 Malta -0.1
Portugal 0.3 Czech Republic -3.1
Sources: TourMIS, ETC, STR Global
Measures used for nights and arrivals vary by country

Foreign Visits to Select Destinations Foreign Visitor Nights in Select Destinations
2011, year-to-date*, % change year ago 2011, year-to-date*, % change year ago
45 35
40
30
35
30 25

25 20
20
15
15
10
10
5 5
0 0
Montenegro
Romania

Slovakia

Netherlands
Estonia

Austria
Latvia
Malta

Cyprus

Czech Rep

Bulgaria

Italy
Lithuania

Spain
Slovenia

Germany
Poland

UK
Serbia

Belgium
Ireland Rep

-5
Switzerland
Montenegro
Romania

Slovakia

Netherlands
Estonia

Latvia

Denmark

Austria
Malta

Portugal

Norway
Finland
Hungary

Czech Rep

Bulgaria
Lithuania

Spain

Slovenia
Germany
Poland
Serbia

Belgium

-5

Source : TourMIS, ETC, *date varies (Mar-May) by destination Source : TourMIS, ETC, *date varies (Mar-May) by destination

© European Travel Commission July 2011


Special Report: Are the advanced economies
facing a lost decade?
Only two years into the recovery and incoming data indicate that the global
economy has weakened anew, raising doubts about whether the expansion in
the advanced economies is sustainable. So does this disappointing economic
data indicate that we are already heading into another downturn, or is this
merely a temporary softening of the global recovery? More generally, does the
disappointingly sluggish pace of the recovery among the advanced economies
signal that they are facing a ‘lost decade’ resembling Japan’s experience in the
1990s?

Recent weeks have seen a slew of weaker-than-expected data releases from
the major economies. The global composite PMI indicator for May showed
manufacturing output growth slipped to a near two-year low, with national data
pointing to slower rates of expansion in the US, the Eurozone and the UK. In
the Eurozone, the manufacturing PMI fell sharply in both May and June to its
lowest level in 18 months. National PMIs have signalled a broad-based
slowdown in the pace of recovery, with headline indices retreating from their
April levels in all the Eurozone member states covered.

In the United States, the latest employment report was very disappointing,
showing labour market weakness through June with an increase in the
unemployment rate to 9.2%. With higher prices eating into wages, consumer
spending also stagnated in May and consumer confidence is very low. Data
from the housing market also continued to be gloomy.

One reason for the apparent loss of momentum among the industrialised
nations has been the moderation of growth in the emerging markets, which
have been the engine of the global recovery. This slowdown had been
foreseen, as many emerging market economies have been tightening monetary
policy in response to rising inflation. And insofar as what we are seeing is the
engineering of soft landing for the Emerging Markets, and the avoidance of
overheating, it can be considered a positive development. By avoiding the risk
of a boom-and-bust cycle, the scene would be set for a more sustainable long-
term expansion.

Nonetheless, growth in the developed world has still disappointed expectations.
Against this background, investors are worried that the global expansion may
be faltering, recalling memories of the double-dip recession fears that were
commonplace during the summer of 2010. While the slowdown last year proved
no more than a temporary ‘soft patch’, there are concerns that the current lull
could prove more protracted.

In fact, the consensus view is that the current slowdown will again prove to be
short-lived, as the weakening trend in growth indicators can be linked to
temporary adverse factors. First, supply chain disruptions from the Japanese
earthquake and tsunami have had a direct impact on manufacturing and the
auto industry in particular. Second, there was a sharp rise in oil prices of around
$40 per barrel between November 2010 and April 2011. Of itself, this would
have been enough to have dampened global growth. But with oil prices having
eased substantially in recent weeks, this should hopefully provide some relief to



consumers and businesses, helping to underpin a rebound of activity in the
autumn.

While this reasoning offers some reassurance that the slowdown in the
advanced economies will prove transitory in nature, the fact remains that the
economic recovery in developed economies is proving unusually weak
compared to other post-War cycles. An economy typically recovers to its
previous peak output in less than a year. More importantly, history suggests that
there is a close correlation between the depth of recession and the speed of the
subsequent recovery. This relationship appears to have broken down following
the recent recession, however, which has proved to be the deepest in the post-
War period.

US GDP troughs and rebounds

8

Peak GDP 1 year after recession (%)
6

4
This cycle
R-squared = 0.77

2

0
-5 -4 -3 -2 -1 0
GDP contraction (%)
Source : Oxford Economics/Haver Analytics

It seems that previous economic cycles may not provide a useful guide to the
dynamics of the current cycle. But this may not be too surprising, as many
features of the recent downturn are exceptional. More specifically, this
recession combined a financial crisis within the world’s largest economy with a
synchronized global downturn. So it may be more instructive to examine how
recoveries have unfolded in economies that have experienced financial and
banking crises over the past few decades. Unfortunately, this does not give
reason for optimism. A study of 15 post-War financial crises by Carmen and
Vincent Reinhart concluded that they are typically followed by a lengthy period
of retrenchment that lasts almost as long as the preceding credit surge.

This presents a rather bleak context for the medium-term outlook, especially
when taking into account that both the US and Europe still face deep structural
problems.

Disappointing payrolls data from the US also hint at deeper seated problems.
Indeed, the current economic cycle has been unusual in terms of the differential
impact on employment across the advanced economies. The rise in the
headline unemployment rate has been particularly sharp in the United States,
for example, while the number of job losses has been more muted among the
core Eurozone economies.

Employment losses in the United States have also been exceptional when
compared to past domestic cycles and job creation during the recovery phase
has so far proved slower. As a result, the mean duration of unemployment in



the United States has now climbed to 40 weeks, twice the peak duration
experienced in the past three recessions. As the unemployed tend to lose skills
and motivation the longer they are without work, this raises the likelihood of a
rise in structural unemployment – which thanks to a flexible labour market has
not been a significant problem for the US economy during the post-War period.

In part, the large impact on unemployment in the United States may reflect the
structural adjustments underway within the bloated construction and real estate
sectors. It may also be a consequence of the increased flexibility of the US jobs
market and the relative ease of shedding workers during a downturn (compared
to labour markets in Europe). But this wage and price flexibility can also
increase the risk of deflation in an economy faced with an overhang of debt,
where deleveraging in the private sector has resulted in interest rates at their
lower bound amid downward pressure on output.

US employment in past downturns
Quarters from pre-recession peak
0 3 6 9 12 15
0
% change in employment from peak

-1
1990/91
-2
2001/02
1973/74
-3
1981/82
-4

-5 This cycle

-6

-7

Policymakers are cognisant of the dangers posed by price deflation to a highly
leveraged economy. Deflation increases the real burden of debt, prompting
firms and consumers to rush to repay loans as credit dries up. This depresses
demand, leading to additional price cuts that further inflate debt levels,
potentially leading the economy into a deflationary spiral.

With interest rates at the zero bound, central bankers used unconventional
monetary policy tools in the aftermath of the financial crisis to stimulate the
economy and ensure that inflation remained in positive territory. These non-
conventional policies included so-called quantitative easing (QE), which
involves purchases of government securities.

QE programs were designed to work by increasing the money supply, helping to
inflate asset prices, thereby boosting wealth and confidence, leading to higher
consumer spending. The programs also aimed to lower the value of the
currency (helping to improve the trade balance), and raise inflation expectations
(thereby lowering real interest rates).

Nonetheless, there are also concerns amongst policymakers that the
effectiveness of QE may be waning. First, banks appear to be hoarding much of
the cash injected into the economy, as demonstrated by the sharp increase in
excess reserves of commercial banks held at the Federal Reserve (although
this increase is distorted by the decision to pay interest on these reserves).



Second, the benefits of the Fed’s QE policies to the economy were dampened
by the rise in global commodity prices that is likely to have been partly related to
these policies. As most commodities are priced in US dollars, a weaker dollar
tends to push up the price of commodities. The QE regime also supported
capital flows into alternative asset classes, including commodities, which further
supported prices.

Expansionary fiscal policy has also been a key factor supporting the economic
recovery in developed economies over the past two years. What makes the
latest slowdown in growth particularly hazardous is that it is coinciding with the
withdrawal of this policy stimulus. In fact, the IMF estimates that the removal of
fiscal stimulus faced by the developed economies in 2012 will be the most
severe since 1981.

Fiscal stimulus in advanced economies
change in cyclically-adjusted structural balance (sign reversed),
% of potential GDP
2.5 IMF Forecast
2

1.5

1

0.5

0

-0.5

-1

-1.5
2002 2006 2010 2014

In Europe, governments have already embarked upon ambitious fiscal austerity
programs to satisfy the financial markets that their public finances are on a
sustainable path. Meanwhile, within the United States, there appears to be little
appetite within Congress for additional fiscal stimulus given the present
trajectory of the public debt ratio. The White House is negotiating deficit cuts of
between $1 trillion and $4 trillion over the next decade to win the Republicans’
agreement to raise the ceiling on federal debt. The current stand-off over raising
the debt ceiling also raises the risk that the US will have to make more
substantial short-term spending cuts.

It is likely that a last minute compromise will eventually be reached on raising
the debt ceiling. But it is clear that the US public sector is stretched to the point
where it has become a source of risk itself. This was underscored by the ratings
agency Standard & Poor’s, after it cut the long-term rating outlook for US
government debt from stable to negative in April, reflecting concerns over the
lack of progress in cutting the budget deficit.

Against this background, the outlook remains uncertain as it is not clear how the
private sector will cope when fiscal policy support is removed. Indeed, history
suggests that policy tightening after financial crises can derail fragile recoveries.
For example, the Japanese economy showed temporary signs of life when
macroeconomic policy was supportive during the 1990s, but private activity
soon faded when that policy support was withdrawn. Likewise, fiscal stimulus in
Japan was associated with temporary rallies in the equity market during the



1990s, which subsequently proved illusory. Equity investors in the advanced
economies could therefore be disappointed in coming months if Japan’s
experience provides a useful guide.

It should be borne in mind that the Japanese stock market was highly
overvalued at the beginning of the 1990s, so the Japanese experience may not
provide such a useful guide in this respect. Moreover, the Japanese
government passed a series of fiscal stimulus packages in the 1990s that were
often wound down very abruptly, before the economy had had time to
strengthen. One example of such sudden fiscal tightening was the ill-fated
decision to increase the VAT rate by 2 percentage points in 1997, which
plunged the fragile Japanese economy back into recession.

Japanese public spending and equity prices
% year % year
80 12
Public spending (rhs ) Stock prices (lhs )
10
60
8
40
6
20 4

0 2

0
-20
-2
-40
-4

-60 -6
1990 1993 1996 1999 2002 2005 2008 2011

Of course, it is difficult to know how much independent momentum the
advanced economies can sustain until that policy support is withdrawn. If the
recovery stalls, then US policymakers would likely set aside their differences
and vote for a further round of (limited) fiscal stimulus spending. In contrast, the
scope for another round of fiscal stimulus is much more limited in Europe and
political opposition is likely to prove unyielding.

As the major economies emerged from recession in 2009 we warned that the
recoveries in both the US and Europe were likely to be relatively bumpy and
muted compared to recent historical experience. We highlighted how the
normalisation of macro policy settings and a transition toward solid growth
based on private final demand would require significant structural adjustments
in many economies.

This view remains valid and we believe fears that the recovery in the advanced
economies is coming to an end are exaggerated. The softening of growth in Q2
likely reflected a number of temporary factors that are already fading. In
particular, oil prices have retreated from their highs, which should provide some
relief to businesses, while the decline in petrol prices will help to support
consumer spending.

Compared to the temporary slowdown in the summer of 2010, financial
conditions are now more supportive. Labour markets in Europe are now far
healthier and despite the disappointing employment report in May, the pace of
US job creation so far in 2011 is nearly double what it averaged in 2010. The
corporate sector is also better placed to withstand a temporary softening in



demand, following an additional year of expansion in profits, retained earnings
and cash holdings.

Growth in the emerging markets should also remain a supportive factor.
Although this has moderated of late this may well represent a ‘soft landing’ for
these economies, which will allow the expansion to proceed on a more
sustainable basis. Although slower growth in the Emerging Markets is currently
being felt in the advanced nations, the avoidance of a boom-and-bust cycle in
these economies has also markedly enhanced the sustainability of the recovery
in the advanced economies. We expect the Emerging Markets to continue
providing the main driving force behind the global recovery over the next few
years.

Clearly the recovery in advanced economies will have to contend with
significant headwinds relating to ongoing private sector deleveraging and the
removal of policy stimulus. A sudden fiscal tightening in the US or a sovereign
debt default in the Eurozone also present significant risks that would threaten
financial markets and economic growth on both sides of the Atlantic.
Notwithstanding these difficulties, we believe that the recovery in the developed
nations has now reached a stage where it is self-sustaining, particularly when
set in the context of continued rapid growth in the Emerging Markets. Fears of a
‘lost decade’ resembling Japan in the 1990s are thus overplayed.



Recent Industry Performance
Travel expansion continues
 Industry data show growth continuing at a steady pace across Europe.

 European airlines continue to add capacity and demand has remained
relatively robust, even accounting for the ash cloud effect. Load factors
are only fractionally below year ago levels and have improved in recent
weeks.

 Occupancy rates increased across Europe over the first five months of the
year, but slowed in Eastern and Southern Europe in May. ADR is now the
dominant driver of lodging revenue growth.

 Strong year-over-year comparisons were realized in April due to the weak
performance in 2010 brought about by the volcanic ash cloud. However,
industry performance will likely slow in the second half of the year against
the headwinds of anaemic economic growth and in comparison to the
strongest periods of the travel recovery.

Air Transport
Unsurprisingly, data from the Association of European Airlines show volatility in
the early part of the second quarter as the rebound from air space closures in
April 2010 was realised in late April. Discounting these outlying data points,
European airlines have continued to post solid performance over recent weeks.

Overall, European Revenue Passenger Kilometres have consistently grown at a
rate above 5% since April. Averaging over 7% in recent weeks, this measure of
demand is exhibiting sustained strength. North American routes have produced
the strongest performance in recent weeks and intra-European routes continue
to be a key driver.

European airline passenger traffic
RPK, 4 week moving average, % change year ago
50

40

30

20
Europe-
Americas
10

0

-10
RPK = revenue passenger kms Total European
-20 Airlines
2008w25

2008w38

2009w12
2008w51

2009w25

2009w38

2009w51

2010w12

2010w25

2010w38

2010w51

2011w12

2011w25

Source: AEA

Capacity also continues to expand, even ignoring the extreme values produced
compared to April 2010. Available Seat Kilometres (ASK) grew at an average



rate of 8.5% over recent weeks (the 9 weeks after week 16) compared to a
7.8% increase in Available Seat Kilometres (ASK) over the first 14 weeks of
2011. While load factors remain slightly softer than 2010, the performance of
passenger traffic has helped load factors advance in recent weeks, averaging
78% over the past 9 weeks and topping 80% most recently.

European airlines capacity
4 week MA, Available Seat Kilometres (ASK), % change year ago
35
30
25 2011
20
15
10
5
0
-5
-10 2009
2010
-15
-20
1 5 9 13 17 21 25 29 33 37 41 45 49

Source: AEA



Accommodation
The global lodging recovery is showing signs of slowing. Due to civil unrest
across the Middle East and Northern Africa, occupancy rates in MENA hotel
performance has plummeted in the first half of the year. Occupancy in
Asia/Pacific is fractionally below rates set in 2010 through May while the
Americas and Europe have held relatively steady for the year with small
improvements in May. Average Daily Rate (ADR) continues to push higher
across the globe driving Revenue per Available Room (RevPAR) higher in most
regions.

Global Hotel Performance, Jan-May 2011
% change year ago Occ
15
ADR*
RevPAR*
10

5

0

-5

-10

-15
Asia/Pacific Americas Europe Middle
East/Africa
Source : STR Global * ADR and RevPAR denominated in US$ except for Europe

The European lodging sector continued to expand in May, although Eastern and
Southern Europe experienced some slowing in occupancy rates. Overall, each
sub-region realized growth in the three metrics (occupancy, ADR, and RevPAR).
Encouragingly, ADR growth has continued to accelerate across Europe.

Hotel Performance, May 2011
% change year ago

20

15

10

5

0
Europe Eastern Northern Southern Western
Source : STR Global



For the year through May of 2011 occupancy rates grew 4.2% across Europe
as Eastern Europe experienced the highest growth despite cooling off in May.
ADR continues to strengthen in response to demand, outpacing occupancy
growth in Northern and Western Europe. RevPAR, consequently, continued to
push higher and is also strongest in Eastern Europe.

Hotel Performance, Jan-May 2011
% change year ago

10

8

6

4

2

0
Europe Eastern Northern Southern Western
Source : STR Global

Through the first 5 months of the year, every country in Europe (as reported by
STR Global) has experienced an increase in occupancy rates. Only two
countries (Czech Republic and Malta) have experienced a decline in ADR for
the year through May. But given higher occupancy rates, RevPAR has
increased in all countries through May.

Hotel Occupancy Rates
Jan-May YTD, % change year ago
25

20

15

10

5

0
Germany
Malta

Italy
Ireland
Denmark

Greece
Hungary

Portugal
Norway

Romania

Netherlands
Sweden

Poland

Austria
France
Iceland

Turkey
Estonia
Lithuania

Russia
Spain

Belgium
Switzerland
Slovakia

Finland
Czech Republic

United Kingdom

Source : STR Global



Key Source Market Performance
Long haul and regional markets shine
 Russia and France lead intra-European source markets

 US arrivals have been particularly robust

 There are some signs of slowing in the most recent data as the rebound
effect from the volcanic ash cloud in April 2009 becomes less pronounced

Key intra-European markets
German travellers are venturing beyond their core travel area in greater
numbers. Arrivals in the Netherlands and Austria have declined through this
point in the year, but 15 of 19 destinations report increases in German arrivals.
Additionally, nights spent in destinations by Germans have increased for half
the 16 destinations reporting both nights and arrivals.

Visits from Germany to Select Destinations German Visitor Nights in Select Destinations
45 100
40
35 80

30
60
25
20
40
15
10 20
5
0 0

Switzerland
Montenegro

Romania

Netherlands
Slovakia
Estonia

Latvia

Denmark

Austria
Malta
Portugal

Norway
Finland
Hungary

Czech Rep

Bulgaria
Lithuania

Spain
Slovenia
Lithuania
Montenegro

Slovenia

Romania

Netherlands

Slovakia

Poland
Estonia

Serbia
Poland

UK

Austria
Serbia

Latvia

Malta

Belgium
Cyprus

Belgium
Ireland Rep

Bulgaria

Czech Rep

Italy
Spain

-5
-10 -20

-40


More than half of the reporting European destinations indicate growth in arrivals
of Dutch travellers and a majority of those reported double-digit growth as late
as May of this year. Dutch visitor nights abroad have also increased for half of
reporting destinations. In some markets, visits have increased while nights have
fallen, indicating a declining average length of stay.

Visits from Netherlands to Select Destinations Netherlands Nights in Select Destinations
60 123 70 125
50 60
40 50
30 40
20 30
10 20
0 10
Lithuania

Slovenia

Montenegro
Germany

Romania

Slovakia
Estonia

UK
Poland

Austria
Serbia
Malta

Cyprus

Belgium
Czech Rep

Italy
Bulgaria
Spain

-10
0
Switzerland
Lithuania

Slovenia

Montenegro
Germany

Romania

Slovakia
Estonia

Poland
Austria
Serbia

Denmark
Malta

Portugal

Norway
Finland

Belgium
Hungary

Czech Rep

Bulgaria
Spain

-20
-10
-30
-20
-40



France remains a top performing source market. Arrivals of French travellers
grew in the majority of markets. In addition, French travellers are spending more
nights abroad in most of these destinations.

Visits from France to Select Destinations French Visitor Nights in Select Destinations
50 60

40 40

30 20

20 0

Switzerland
Montenegro

Romania
Slovakia

Netherlands
Estonia
Denmark

Austria

Latvia
Malta

Portugal

Norway

Finland
Hungary
Czech Rep

Bulgaria
Spain

Lithuania
Slovenia
Germany
Poland
Serbia

Belgium
10 -20

0 -40
Montenegro

Romania
Netherlands
Slovakia
Estonia

Austria

Latvia
Malta
Cyprus
Bulgaria

Czech Rep

Italy
Spain

Lithuania
Slovenia
Germany
Poland

UK
Serbia

Belgium
Ireland Rep

-10 -60

-80

Italy continues to rebound from its low points last year. More than half of 21
destinations reported growth into the second quarter of 2011 and growth
remains relatively robust. Nights abroad are also growing across most
European destinations outpacing arrivals in half of the reporting destinations.

Visits from Italy to Select Destinations Italian Visitor Nights in Select Destinations
60 50

50
40

40
30
30
20
20

10
10

0 0
Switzerland
Lithuania
Lithuania

Montenegro

Slovenia
Montenegro

Slovenia

Romania

Germany
Romania

Germany

Netherlands
Netherlands

Slovakia
Slovakia

Estonia
Estonia

Poland
UK

Austria
Poland
Austria

Latvia

Denmark

Serbia
Latvia

Serbia

Malta
Malta

Portugal

Norway
Belgium

Finland
Cyprus

Belgium

Bulgaria

Hungary

Czech Rep
Ireland Rep
Bulgaria

Czech Rep

Spain
Spain

-10 -10

-20
-20



Arrivals and nights of British travellers have increased for a little more than half
reporting destinations this year. While these are welcome additions given UK
outbound travel over the past two years, nights data indicate that British
travellers are shortening their trips somewhat.

Visits from UK to Select Destinations UK Visitor Nights in Select Destinations
70 80
60

50 60

40
40
30

20 20

10
0
0

Switzerland
Montenegro

Romania
Netherlands

Slovakia
Estonia

Denmark

Austria

Latvia
Malta
Portugal

Norway

Finland
Hungary

Bulgaria

Czech Rep
Lithuania
Spain

Slovenia
Germany

Poland
Serbia

Belgium
Montenegro

Romania
Slovakia

Netherlands
Estonia

Austria

Latvia
Malta

Cyprus

Bulgaria
Italy

Czech Rep
Lithuania

Spain
Slovenia

Germany

Poland
Serbia

Belgium
Ireland Rep

-10
-20
-20
-40


Russia continues to shine as a leading source market. Early 2011 data indicate
continued, robust growth of Russian travel as arrivals have increased in all
reporting destinations. Russian visitor nights have declined in only two
destinations thus far, but there are indications that length of stay is slipping for
Russian travellers.

Visits from Russia to Select Destinations Russian Visitor Nights in Select Destinations
80 70
70 60
60 50
50
40
40
30
30
20
20
10
10
0 0
Switzerland
Lithuania

Slovenia

Montenegro
Germany

Romania
Netherlands

Slovakia
Estonia
Latvia

Denmark
Poland
Austria
Serbia

Malta
Portugal

Norway
Belgium

Finland
Hungary
Czech Rep

Bulgaria
Lithuania

Slovenia

Montenegro
Germany

Romania
Netherlands

Slovakia
Estonia

Poland

Austria

UK
Latvia

Serbia

Malta
Cyprus

Belgium

Czech Rep

Bulgaria

Italy

-10

-20




Non-European markets
US travel to Europe is continuing to expand in 2011. All but two destinations
have reported growth in arrivals from the US and most report quite robust
growth. Visitor nights have also increased in all but two destinations, but like
many other source markets, length of stay is under pressure.

Visits from US to Select Destinations US Visitor Nights in Select Destinations
80 50

40
60
30

20
40
10
20 0

Switzerland

Montenegro
Romania
Slovakia

Netherlands
Estonia

Austria
Latvia

Denmark

Malta
Norway

Portugal

Finland
Hungary
Czech Rep

Bulgaria
Lithuania

Spain
Slovenia

Germany
Poland
Serbia
Belgium
-10
0
-20
Lithuania
Slovenia

Montenegro
Germany
Romania
Slovakia

Netherlands
Estonia

Poland
Austria

UK
Latvia

Serbia
Malta

Cyprus
Belgium
Bulgaria

Italy
Ireland Rep

Czech Rep

Spain

-20 -30

-40
-40 -50


Japanese travel to Europe is showing some expected signs of weakening after
the catastrophic earthquake, tsunami, and nuclear disaster disrupted the
Japanese economy in March. Many destinations are still reporting gains in
arrivals and/or nights from Japan. However, those destinations reporting data
through May are already experiencing weaker arrivals.

Visits from Japan to Select Destinations Japanese Visitor Nights in Select Destinations
80 70
60
60
50
40 40
30
20
20
0 10
Lithuania
Montenegro

Slovenia
Germany

Romania
Slovakia

Netherlands
Estonia

UK

Poland

Austria

Belgium

Cyprus
Bulgaria

Czech Rep

Italy
Spain

0
-20
Switzerland
Lithuania
Montenegro

Slovenia
Romania
Germany
Slovakia

Netherlands
Estonia

Denmark

Austria

Poland
Norway
Finland

Belgium

Hungary
Czech Rep

Bulgaria
Spain

-10
-40
-20

-60 -30


Our global travel forecasts are shown on an inbound and outbound basis in the
following table. These are the results of the Tourism Decision Metrics (TDM)
model, which is updated in detail three times per year. Full origin-destination
country detail is available online to subscribers.



Global Tourism Forecast Summary Table
TDM Visitor Growth Forecasts, % change
Inbound* Outbound**
2008 2009 2010 2011 2012 2013 2008 2009 2010 2011 2012 2013

World 1.9% -4.4% 6.6% 2.9% 4.8% 3.9% 3.0% -4.4% 7.2% 3.7% 5.1% 4.1%

Americas 2.7% -4.9% 6.1% 4.3% 4.9% 4.3% 0.7% -2.3% 6.7% 4.2% 5.2% 4.2%
North America 2.6% -5.8% 6.7% 3.5% 4.7% 4.2% 0.7% -3.3% 6.8% 2.3% 4.2% 3.5%
Caribbean 0.9% -3.3% 3.2% 4.4% 4.2% 3.2% -12.4% 3.6% -2.7% 9.4% 8.3% 7.0%
Latin America 4.5% -3.1% 5.9% 6.9% 6.2% 5.5% 5.2% -0.1% 8.9% 10.2% 8.0% 5.8%

Europe 0.0% -6.0% 3.1% 2.6% 3.9% 3.3% 0.6% -6.0% 5.6% 4.3% 4.2% 3.9%
EU15 -1.8% -5.9% 2.7% 2.4% 3.6% 2.7% 1.4% -3.1% 3.1% 2.7% 3.4% 3.0%
Eastern Europe 2.6% -8.7% 3.5% 4.0% 5.2% 4.8% -0.5% -10.5% 8.5% 6.7% 5.1% 5.2%

Asia 1.2% -1.5% 12.6% 4.3% 6.9% 4.7% 3.6% 0.0% 10.5% 4.8% 7.0% 4.2%
North East 0.0% -2.9% 13.8% 3.1% 8.1% 5.4% 1.9% -1.1% 9.2% 4.4% 6.8% 3.9%
South East 3.5% 0.9% 12.0% 6.0% 5.3% 3.6% 9.3% 3.8% 13.2% 5.6% 7.3% 4.4%
South 3.6% -4.2% 13.8% 9.2% 7.9% 4.4% 0.4% -6.0% 12.7% 4.5% 10.1% 7.5%
Oceania -1.2% -0.6% 4.4% 2.3% 3.2% 4.2% 4.5% 5.2% 11.1% 4.3% 2.7% 2.5%

Africa 7.6% 2.2% 10.5% 2.0% 5.1% 4.1% 6.9% -5.7% 6.7% -2.7% 5.6% 4.8%

Mid East 16.7% -4.9% 14.2% -2.4% 4.9% 4.1% 27.5% -10.8% 9.6% -3.3% 4.8% 4.1%

* Inbound is based on the sum of the country overnight tourist arrivals and includes intra-regional flows
** Outbound is based on the sum of visits to all destinations



Economic Outlook for Key Markets
Is the global recovery losing momentum?
 Moderating growth in the emerging markets, which have been the engine
of the recovery up until now, provides one reason for the apparent loss of
momentum in the recovery.

 Short-term supply chain disruptions arising after the March disaster in
Japan have likely contributed to softening the global economy in Q2.

 The core countries continue to drive the Eurozone recovery and
aggregate GDP in these countries has now reached pre-crisis levels.

 In the US, economic headwinds remain formidable. Consumer confidence
is very low and government spending is under pressure due to budgetary
constraints.

 There is a good chance GDP losses will be regained quite quickly in
Japan as reconstruction begins.

Global Overview
Over the last month, global stock markets have fallen by around 5% with
investors increasingly concerned that the world economic recovery may be
stalling. This has followed a series of weaker than expected data releases in the
major economies, and while these partly resulted from temporary effects from
disruption in Japan, more enduring factors are also present.

This has been reflected in a number of forecast downgrades. We now see US
growth at 2.5% this year and 2.9% next, compared to 2.7% and 3.1% last
month with the UK and Japanese forecasts also revised down.

One reason for the apparent loss of momentum is moderating growth in the
emerging markets, which have been the engine of the recovery up until now.

BRIC interest rates and US durable goods
%, 6m annualised %
40 BRIC weighted 9.5
policy interest
30 9.0
rate (RHS)
20 8.5

10 8.0

0 7.5

-10 7.0

-20 6.5
US core
-30 durable goods 6.0
orders (LHS)
-40 5.5

-50 5.0
2004 2005 2006 2007 2008 2009 2010 2011



Rising interest rates in the key emergers appear to have started to curb
investment demand, with notable moderations over the last year in countries
like Brazil, India and Korea. The steep rise in oil prices also appears to have
had an impact, sapping consumer real incomes and damaging energy-intensive
sectors.

Meanwhile, the major economies do not appear capable of taking up the slack.
This is unsurprising given the weak growth of real income. Household
disposable income growth in the US, Eurozone, UK and Japan – together 60%
of global consumption – is either shrinking or growing at an anaemic rate.

Against this background the corporate sector in the major economies is likely to
stay cautious about ramping up employment and investment and the global
economy will remain very vulnerable to further financial shocks – for example a
disorderly end to the long-running Eurozone sovereign debt crisis.

There seems little doubt that downside risks to global growth have increased
over the last month. And in a longer perspective, it is notable that some of our
current baseline forecasts – especially for the US – have moved significantly
towards what was considered a ‘sub-par’ growth outcome six months ago.

Summary of International Forecasts
2009 2010 2011 2012 2013 2014
Real GDP
North America
United States -2.6 2.9 2.5 2.9 3.6 3.5
Canada -2.8 3.2 2.7 2.7 3.0 2.7
Europe
Eurozone -4.1 1.7 2.0 1.6 1.9 2.0
Germany -4.7 3.5 3.5 1.9 2.1 2.1
France -2.6 1.4 2.2 1.9 2.0 2.0
Italy -5.2 1.2 0.9 1.3 1.2 1.4
UK -4.9 1.3 1.4 2.2 2.9 2.8
EU27 -4.2 1.8 2.1 2.0 2.3 2.3

Asia
Japan -6.3 4.0 -0.5 3.4 2.4 1.9
Emerging Asia, excl Japan 5.4 9.0 7.2 7.2 7.7 7.2
China 9.2 10.3 9.0 8.4 9.1 8.6
India 7.0 9.0 7.6 8.4 9.4 8.4
World -2.1 3.9 3.2 3.7 4.0 3.8
World 2005 PPPs -0.8 4.8 4.0 4.5 4.8 4.6
World trade -12.7 13.9 7.2 7.6 8.1 7.6
I fl ti (CPI)



Eurozone
Eurozone GDP growth was robust in Q1 at 0.8% on the quarter, as investment
in particular expanded strongly. The core Eurozone continues to drive the
recovery and aggregate GDP in these countries has now reached pre-crisis
levels.

It is unlikely that the strong pace of growth in the core Eurozone will be
maintained. The Purchasing Managers’ Index (PMI) points to a slowdown in
GDP growth in Q2 in these countries as export growth tapers off and investment
is hampered by the uncertain economic outlook and financing constraints in
some countries. We expect GDP growth to average 2% this year and 1.6% next
year.

Prospects in the peripheral countries remain dire with tensions still high in
peripherals’ sovereign debt markets. It now seems likely that the Eurozone is
set to bail out Greece for a second time, but arguments continue over whether
this should be accompanied by debt restructuring.

Nevertheless, the ECB signalled a rate increase next month and we expect at
least one further rate hike before the end of the year as the ECB remains more
concerned by inflation in the core than by growth in the periphery. Although
commodity prices are likely to keep inflation above target for a while yet and this
year’s VAT hikes in a number of countries are also pushing up headline
inflation, the chances that this will translate into broader-based price pressures
are low.

Eurozone: Interest rates and inflation
%
12
Long-term
10 interest rates F'cast
Short-term
8
interest rates

6

4

2 Inflation

0

-2
1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012 2014
Source: Oxford Economics



UK Economy
Q1 GDP growth was unrevised at 0.5% in the second release, but the question
marks over data quality not only remain unresolved, but have intensified, in light
of some odd movements and apparent inconsistencies in the expenditure
components. The sharp decline in consumer spending looks particularly odd in
the context of modest growth in retail sales in Q1 and a strong rebound in
distribution output.

The likely outturn for Q2 is difficult to call. On one hand the April retail figures
appear to have been boosted by the extra Bank Holiday but, on the other, we
are hearing anecdotally that workers have used the unusual pattern of Bank
Holidays to take more holiday than they would typically take at that time of year,
while motor vehicle output appears to have been hindered by supply chain
disruptions arising from the Japanese disaster. Given the extent to which the
PMI surveys have slowed in recent months, we expect to see Q2 GDP growth
come in weaker than Q1.

Inflation rose sharply in April but remained steady in May with core price
pressures easing a little. We expect inflation to move higher in the summer, as
commodity price rises continue to feed through the supply chain, but it should
slow sharply in early-2012 as the VAT rise falls out of the calculation. Given the
fragility of the growth outlook, the first rise in interest rates is still likely to be
some way off. We expect the first move to come in November.

UK: Consumer spending
% quarter
2.5

2.0 Retail sales
1.5

1.0

0.5

0.0

-0.5

-1.0

-1.5 Household consumption

-2.0
1996 1998 2000 2002 2004 2006 2008 2010
Source: Haver Analytics



US Economy
The weakness of the first quarter of 2011 appears to have extended into the
second quarter. This was apparent in data for consumer spending, industrial
production and the labor market in April and May.

Economic headwinds remain formidable. Consumer confidence is very low and
given current conditions is likely to remain so for some time. There is as yet no
sign of a recovery in the housing sector and government spending is under
pressure due to budgetary constraints.

Still, growth is expected to pick up over the second half of the year and in 2012.
Some of the current weak patch can be attributed to temporary factors and the
underlying trend in employment remains positive. In addition, businesses have
ample cash flow to support investment and hiring.

The battle over raising the federal debt ceiling is intensifying. Agreement on an
increase combined with either a package to reduce the deficit or a mechanism
to force fiscal restraints if targets are not met is expected before the end of July,
but there is some risk that negotiations will fail.

The Federal Reserve’s bond-buying program is ending this month and is
unlikely to be extended. We continue to expect the Fed to keep the federal
funds rate near zero through the end of the year.

Weekly unemployment claims
000s
700

650 4-week
moving
600 average

550

500

450

400

350

300
4-Jul-09 21-Nov-09 10-Apr-10 28-Aug-10 15-Jan-11 4-Jun-11
Source: Employment and Training Administration



Japan
After a severe slump in March following the massive earthquake and tsunami in
the north of the country, Japan’s economy showed signs of stabilising in April
and May.

Industrial output rose slightly in April after a 15% drop in March, and the May
PMI suggested recovery continued last month as plants reopened and supply
chains started to be restored. We expect further rebounds in output in the
coming months, despite continued power supply disruptions.

The consumer side of the economy has also shown some signs of a rebound,
although confidence remains weak. Investment indicators meanwhile remain
subdued with reconstruction spending not yet providing any significant impulse.

GDP dropped by 0.9% in the first quarter thanks to the impact of natural
disasters, putting Japan back in recession. A further, more moderate, decline is
also likely in Q2.

But there is a good chance these GDP losses will be regained quite quickly as
reconstruction begins. We expect activity to pick up significantly from Q3 and
while we expect the economy to contract 0.5% this year we see growth of over
3% in 2012.

Political manoeuvrings in recent weeks have retarded progress on
reconstruction, with PM Kan’s position now looking shaky. One possible
outcome is now the formation of a grand coalition government which might
possibly ease parliamentary gridlock.

Japan: PMIs
Index
60

55

50

45

40 Services

35

30
Manufacturing
25

20
Sep-07 Mar-08 Sep-08 Mar-09 Sep-09 Mar-10 Sep-10 Mar-11
Source : Markit



Emerging Markets
China’s manufacturing PMIs edged down in May, continuing the pattern of
recent months, but remained above the 50 expansion-contraction line.
Doubtless this reflects the impact of the various tightening measures over the
last year and anticipation of further moves given the authorities’ emphasis on
the importance of controlling inflation. And though some sectors have slowed
quite sharply, most areas of the economy appear to have decelerated much
less. And although the tightening process will continue in the face of a rise in
the CPI to 5.5% in May, there are no reasons yet for the authorities to make
sudden changes of policy, which lessens the danger of triggering a sharp
slowdown.

In addition to the impact of tighter policy and high commodity prices, the growth
of Chinese industrial value added in April was probably also dampened by the
disaster in Japan. Industrial output fell in that month in Korea, Taiwan, Thailand
and Singapore, hindered by disruption at key Japanese suppliers. But this
headwind is likely to be temporary and largely contained to Q2. Taiwanese
export orders in April were 10.1% up on a year earlier, with those to the US
growing strongly, while estimated seasonally adjusted Korean exports rose
slightly on the month in May and the country reported its fastest annual import
growth in four months, suggestive of reasonable domestic demand as well as
high import prices. Indicating a confidence in the underlying economic outlook,
the Thai central bank raised interest rates by another 25bp on 1 June,
continuing its policy of normalisation in the face of limited spare capacity and
rising input costs. For some particularly energy-intensive industries, this year’s
jump in oil prices is likely to hit profitability sufficiently hard that it leads to lower
investment, but in the main the rise is probably not yet large enough to trigger a
general deterioration of business and consumer confidence. The latter would be
a lot more likely if the oil price was to rise to US$150 or even higher, particularly
as this development would have serious repercussions for emergers’ exports to
the still fragile US and EU economies.

Year-on-year GDP growth in India slowed to 7.8% in Q1, resulting in an 8.5%

Emergers: Policy interest rates
% (unweighted averages)
11
Central & Eastern Europe
10
Latin America
9

8

7

6

5

4 Asia
3

2
2004 2005 2006 2007 2008 2009 2010 2011
Source: Haver Analytics / Oxford Economics



expansion for all of fiscal 2010/11. We expect a moderation to 7.6% in 2011/12
as consumer spending and investment growth are undermined by rising interest
rates and high inflation (domestic fuel prices are likely to rise further in the next
few months as the subsidy costs become too much for the government to bear).
Car sales growth eased to 13% in April and 7% in May from 24% in Q1.
However, the manufacturing PMI edged down only fractionally in May and was
still at the high level of 57.5, suggesting that the economy should be able to
withstand the further tightening in monetary policy (a 25bp rate hike is expected
in June) needed to control inflation expectations.

In contrast to the situation in Asia, where PMIs fell only marginally in May, those
in Central and Eastern Europe declined more sharply; in Russia, the PMI fell to
its lowest level in a year, while those in Poland and Czech also moved down
noticeably. In the case of the latter two, this development is likely to reflect
May’s weakening of industrial sentiment in the core Eurozone in response to the
escalation of the area’s debt crisis, while in Russia subdued domestic demand
is likely to be the main factor – though with high energy export revenues and an
improving banking sector further downside risks should be limited. The Polish
central bank raised interest rates by 25bp in both May and June and we expect
further tightening in H2. In other countries in the region, where much larger
amounts of spare capacity are dampening the pass-through of cost increases,
the pressure for higher rates is much less. And if May’s weakening in core
Eurozone industrial activity developed into a trend this would be a major blow to
countries such as Romania and Hungary, whose modest recoveries have been
overwhelmingly driven by exports.

In Brazil, domestic demand growth does not appear to be as dynamic as in
most of 2010, with retail sales more subdued and consumer confidence
dropping in each of the last three months (albeit still at high levels). However,
the labour market is at its tightest in years and credit is still expanding – so the
outlook for growth remains reasonable. In addition, investment is being buoyed
by the surge in FDI inflows this year (previously considered the main factor
keeping the BRL strong). In contrast to other regions, the recoveries in the
smaller countries of Central and Eastern Europe have still not made up for the
drops suffered in the 2008/09 recessions. Moreover, these recoveries have
been overwhelmingly export-driven so any deterioration in the main Eurozone
countries would be a huge blow.



ETC Member Organisations
Austria Austrian National Tourist Office (ANTO)
Belgium Flanders: Tourist Office for Flanders
Wallonia: Office de Promotion du Tourisme de Wallonie et de Bruxelles (OPT)
Bulgaria Bulgarian State Agency for Tourism
Croatia Croatian National Tourist Board (CNTB)
Cyprus Cyprus Tourism Organisation (CTO)
Czech Republic CzechTourism
Denmark VisitDenmark
Estonia Estonian Tourist Board - Enterprise Estonia
Finland Finnish Tourist Board (MEK)
France Atout France - France Tourism Development Agency
FYR Macedonia Agency for Promotion and Support of Tourism
Georgia Department of Tourism and Resorts of Georgia
Germany German National Tourist Board (GNTB)
Greece Greek National Tourism Organisation (GNTO)
Hungary Hungarian National Tourist Office (HNTO)
Iceland Icelandic Tourist Board
Ireland Fáilte Ireland and Tourism Ireland Ltd.
Italy Italian State Tourism Board (ENIT)
Latvia Latvian Tourism Development Agency (LTDA)
Lithuania Lithuanian State Department of Tourism
Luxembourg Luxembourg National Tourist Office
Malta Malta Tourism Authority (MTA)
Monaco Department of Tourism and Conferences
Montenegro National Tourism Organisation of Montenegro
Netherlands Netherlands Board of Tourism & Conventions (NBTC)
Norway Innovation Norway
Poland Polish National Tourist Office (PNTO)
Portugal Turismo de Portugal, I.P.
Romania Ministry of Tourism
San Marino Ministry of Tourism
Serbia National Tourism Organisation of Serbia
Slovakia Slovak Tourist Board
Slovenia Slovenian Tourist Board (STB)
Spain Turespaña - Instituto de Turismo de España
Sweden VisitSweden
Switzerland Switzerland Tourism
Turkey Ministry of Culture and Tourism
Ukraine National Tourist Office
United Kingdom VisitBritain


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ETC - Tourism in Europe - July 2011 trends and outlook - final