Fusion CRM Overview
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Oracle Fusion CRM provides an effective, efficient, and easy customer relationship management solution. It is built on Oracle's Fusion Middleware platform using best practices from Oracle's acquisitions and infused with modern web technologies. Fusion CRM offers flexible deployment options including public cloud, private cloud, and on-premise along with access from desktop, mobile, and Outlook. It aims to help customers listen better to their own customers, drive higher sales performance, and access CRM data from anywhere.
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Fusion CRM Overview
- 1. Oracle Fusion CRM Effective – Efficient – Easy
- 2. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
- 3. Outline CRM Trends in 2012 Oracle’s Vision for CRM Introducing Fusion Customer References
- 4. Evolution of Applications Last 30 Years Mainframes Client-Server Web 1.0 Web 2.0 1980s 1990s 2000s 2010s Time Sharing On Premise Cloud Based
- 5. Evolution of CRM 1990s 2000s 2010s Transact Analyze Empower
- 6. Access Anywhere Online and Desktop Smartphone or Offline Tablet Outlook
- 7. Flexible Deployment Options Public Cloud Private Cloud On Premise Hybrid
- 8. Oracle’s Vision For CRM
- 9. Listening to Customers 1,000 Customers (CAB’s/Fusion Strategy Council) 4,000 Hours (Design/Validation)
- 10. The Principles of Fusion Applications • Started with a Modern Platform • Embedded Best Practices Based On Hundreds of Years of Learning • Designed for Modularity and Co-Existence with Other Applications • Reinvented the User Experience • Made It Ready for the Cloud
- 11. The Making of Fusion CRM Best Practice Business Processes Based Upon Hundreds of Years of Learning Peoplesoft, E-Business Suite, Siebel, and JD Edwards Infused with Web 2.0 Role-Based User Experience, Collaboration, Interactive Business Intelligence Built on Oracle Fusion Middleware Industry Leading, Open Standards-Based Platform
- 12. Fusion CRM Effective Efficient Easy
- 13. Fusion CRM An Enterprise Suite Sales Planning Sales Prospecting Sales Productivity Sales Extensibility Territory Campaign Opportunity Channel Management Management Management Management Quota Lead Customer Data Management Management Customer Center Management Incentive Compensation Sales Predictor Desktop Integration Contracts Forecasting Sales Campaigns Mobile Sales Activity Streams
- 14. What If… Your CRM System Did the Prospecting for You? Effective
- 15. What If… You Could Drive Higher Sales Performance? Efficient
- 16. What If… You Could Access Your CRM Data Anywhere? Easy Access to all of your On your favorite Available in customer information mobile devices Microsoft Outlook
- 17. How Does Sales Respond…. A New Product is Launched Predict Market Design and Set and Vet Incent Sales Manage Potential Align Territories Quotas Behavior Forecasting Sales Predictor Territory Quota Management Incentive Forecasting Management Compensation Analyze Align Estimate new Estimate Set new quotas sales/channel incentives with product potential sales accordingly strategy quota forecasts
- 18. Fusion Applications Numerous World Class Customers