Good governance and social responsibility
- 2. Presentation Structure Genesis of Good Governance □ From Public Administration to New Public Management □ Towards Governance □ Governance : Definition, key actors, stakeholders □ Towards Good Governance □ Defining Good Governance Components and Characteristics of Good Governance □ Four dimensional framework :World Bank □ Six dimensional framework :World Governance Indicators □ 8 characteristics of Good Governance : United Nations □ Strategies for Good Governance □ Critique of Good Governance Good Governance in India □ Good Governance strategies and initiatives of GoI □ Good Governance initiates of Andhra Pradesh □ Good Governance : Implication for civil servants Conclusion
- 4. Governanc e ’ Governance is the process whereby societies or Governance is a method through which power is exercised in the management of a country spolitical, Governance is the manner in which power is exercised in the management of a economic, andsocial resources for development. World Bank (1992) country’s social and economic resources for development. Asian Development Bank (1995) organizations make important decisions, determine whom they involve and how they render account. Canada Institute of Governance (2002) ’ Governance is the exercise of economic, political,and administrative authority to manage a country s affairs at all levels. It comprises the mechanisms, processes, and institutions through which citizens and groups articulate their interests, exercise their legal rights,meet their obligations and mediate their differences. UNDP(1997)
- 5. Governance: Operation of 3 Key Actors Governance: Goes beyond the Government State: Creating a favorable political, legal & economic environment State Market: Civil Society: Civil Society Marke t Creating opportunities for people Mobilizing peoples’ participation
- 6. Stakeholders in Governance Executi ve Legislatu re Judiciar y Medi a Stakeholders in Governance Socia l Orgn s. Privat e Secto r Governance is too important to be left to the government....
- 7. Towards Good Governance Governance □ Value neutral,‘good’ governance to qualify governance WB Report ‘Governance and Development’,1992 □ Further developed the concept of Governance □ Defines Good Governance Synonymous to sound development management Central to creating and sustaining an environment which fosters strong and equitable development Essential component of sound economic policies
- 8. Defining Good Governance World Bank: Good governance entails □ sound public sector management (efficiency, effectiveness, and economy), □ accountability, □ exchange and free flow of information (transparency) □ and a legal framework for development(justice, respect for human rights and liberties). DFID Good Governance is defined focusingon □ legitimacy (government should have the consent of the governed), □ accountability (ensuring transparency, being answerable for actions and media freedom), □ competence (effective policy making, implementation and service delivery), □ and respect for law and human rights.
- 9. Summar y Goal of state – ‘Governance’ Public administration □ Major constituent of state □ Instrument to achieve state’s goals and objectives □ Traditional concept □ Recent prominence Globalizatio n □ + removal of trade barriers □ +entry of MNCs □ + intensive application of IT Influence on Administration -NPM □ Managerial orientation □ Managerial reforms : Disinvestment, corporatization, outsourcing,shrinking state role □ Larger collaboration between state, market and civil society – PPPs Stat e Government Governanc e Civil Society Market Good Governanc e
- 10. COMPONENTS OF GOOD GOVERNANCE
- 11. Components of Good Governance : 4 Dimensional Framework - WorldBank Public sector management □ Public expenditure management (public investments, budget planning,budget processes) □ Civil service reform (to manage less but manage better) □ Reform of public enterprises (privatisation, strengthening managment of PSEs, improving competitive conditions) Improvement in efficiency of public institutions Accountbility □ Constituted an innovation in the Bank’s sphere of action □ Described as being “at the heart of governance”. □ Described as “holding public officials responsible for their actions □ Horizontal (internal) and vertical (external) accountability Concept of exit (access to other service providers) and voice (participation) For the first time, quality of a government w.r.t its ability to satisfy needs of citizens apart from economic performance was put up for discussion
- 12. Components of Good Governance : 4 Dimensional Framework - WorldBank Legal framework for development □ Important contribution to equitable and just society and thus to prospects for social development and poverty alleviation □ Focus on judicial reform, legislative reforms, and the improvement oflegal education and training Rule of law represents the legal dimension of good governance by a country Transparency and information □ Economic efficiency □ Prevention of corruption □ Analysis, articulation and acceptance of governmental policy choices Corruption □ Cross-cutting theme, across Transparency and information,Accountability, Rule of law and PSM □ Enhanced engagement of Good Governance with anti-corruption since 1997 “Improving governance is certainly about fighting corruption, although it is also about much more than fighting corruption”.
- 13. World Governance Indicators : 6 Dimensional Framework : World Bank Voice &Accountability Political Stability and Lack ofViolence Government Effectiveness Regulatory Quality Rule of Law Control of Corruption (Kaufmann-Kraay-Mastruzzi Worldwide Governance Indicators – World Bank )
- 14. Governance Issues Governance Components Indicators Extent of citizens participation in selection The Process by which Governments are selected, monitored, and replaced Voice and Accountabilit y Political Stability of governments Civil liberties , politicalrights Perceptions that the government in power will be destabilised by possible unconstitutional means Perceptions of quality of public service provision, quality of bureaucracy, The capacity of the government to effectively formulate and implement policies Governmen t Effectivene ss Regulator y Quality competence of civil servants, independence of civil service from political pressures, credibility of government’s commitment to policies. The incidence of market unfriendly policies such as price controls citizen s The respect of and the Success of the society in developing an environment in which fair and predictable rules form the basis for economic and social interactions institution s economic stat e that and for gover n social interaction among them Rule of Law Control of Corruption Perceptions of the incidence of crime, effectiveness and predictability of judiciary and enforceability of contracts. Perceptions of corruption
- 15. Eight Characteristics of Good Governance – United Nations Accountabl e Transpare nt Consens us oriented Responsi ve Participator y Equitable and Inclusive Follows the Rule of Law Effective and Efficient
- 16. Characteristics of Good Governance Accountability □ Key requirement of Good Governance □ Applicable to government, civil society and privatesector □ Types : Political, legal, administrative and social accountability □ Components :Answerability, sanction,redress,and system improvement Transparency □ Free flow of information □ Accessibility of information to those affected by decisions taken in governance process Responsiveness □ Citizen orientation, citizenfriendliness □ Timely delivery of services □ Redress of citizen grievances
- 17. Characteristics of Good Governance Effectiveness and efficiency □ Optimum use of resources □ Competency and performance of civil servants □ Result orientation Rule of law □ Fair legal framework □ Impartial enforcement machinery □ Independent judiciary Participation □ Cornerstone of Good Governance □ Opportunities for citizens to participate in decision making, implementation and monitoring of government activities □ Freedom of expression and association, organized civil society
- 18. Characteristics of Good Governance Equity and inclusiveness □ All groups, particularly the most vulnerable,have opportunities to improve or maintain their well being □ Equal opportunities for participation in decision making process Consensus Orientation □ Mediation of different interests in society to reach a broad consensus on What is in the best interest of the whole community How this can be achieved
- 19. Strategies for Good Governance Reorienting priorities of the state through appropriate investment in human needs, and provision of social safety nets for the poor and marginalized Strengthening state institutions Introducing appropriate reforms in the functioning of Parliament and increasing its effectiveness Enhancing civil service capacity through appropriate reform measures that matches performance and accountability Forging new alliances with civil society Evolving a new framework for government-business co- operation
- 20. Critique of Good Governance Need contextual understanding □ Good Governance – Neo liberal thrust + Globalization Tendency to depoliticize government □ Reduce the art of governing to an apolitical and technical exercise Ambiguous definition of good governance □ ‘Good’ in Good Governance is subjective and is subject to interpretations □ Who defines what is good ? Over emphasis on governance indicators and quantification □ "Not everything that can be counted counts, and not everything that counts can be counted“ - Albert Einstein Good governance institutions do not guarantee automatic reduction of poverty and sustainable development Tendency to do governance without government □ PPPs, NGOs (non-state actors) – unaccountable,invisible
- 21. Service Delivery • Service Standards • Decentralization and Self- Government • Regulation and user-feedback • Macro-Governance aspects • Inclusive policy making Development program for weaker sections and backwardAreas Technology and system • Gender Sensitivity • Use of ICT for citizen interface • Redesign of Delivery system for efficiency Improvement gains • Financial Management • Budgetary Process Financial Management and Budget sanctity Investment Climate • Regulatory burden • Quality of industrial infrastructure • Quality of civil service • Anti-corruption Public service morale and anticorruption • Transparency and citizen- access Accountability and Transparency
- 22. Social Accountability An approach towards building accountability that relies on civic engagement, i.e., in which it is ordinary citizens and/or civil society organizations who participate directly or indirectly in exacting accountability People’s planning, Kerala Policy/Budge t Formulation Community Scorecards - AP, Maharashtra Citizen Report Cards, Bangalore Performance Monitoring Civic Engagemen t Policy/Budge t Analysis Policy/Budget Expenditure Tracking Budget Analysis/ Review, Gujarat, Bangalore SocialAudits, Rajasthan People’s Estimate,AP
- 23. Grievance Redress Grievance redress mechanisms (GRMs) are institutions, instruments, methods, and processes by which a resolution to a grievance is sought and provided Integral to good governance – indicates responsiveness to citizens Grievance redress mechanisms □ Online grievance systems at state, department, municipality and district levels
- 24. E Governance Transformation of government to provide efficient, convenient & transparent services to the citizens & businesses through information & communication technologies Easy to access Easy to access Increased efficiency single point delivery of public services to citizens single point delivery of public services to citizens due to connectivity Increased efficiency due to connectivity Higher penetration due to automation Higher penetration due to automation Reduction in cost of delivery of services Reduction in cost of delivery of services Increased accountabili ty Increased accountabilit y Higher availability of public domain Higher availability of public domain Reduce d Reduced Increase d Increased informatio n information Corruption Corruption transparen cy transparency
- 25. Conclusio n Good Governance may be a rhetoric, but good government, responsive administration and a just legal system are eternal requirements External drive to policy change to be replaced by local commitment and ownership of reform Ingenuous ideas for improving governance, ownership of initiative and commitment to reform extremely important
- 26. WHAT IS SOCIAL RESPONSIBILITY “The social responsibility of business encompasses the economic legal, ethical and discretionary expectations that a society has of organization at a given point in time “ According to Keith Davis “Social Responsibility refers to types of business obligations : (a)the socio economic obligation (b)the social human obligation
- 27. OBJECTIVES OF SOCIAL RESPONSIBILITY Economic objectives • The owners • The employees • The customers
- 28. OBJECTIVES OF SOCIAL RESPONSIBILITY Human Objectives • The employees • The customers
- 29. OBJECTIVES OF SOCIAL RESPONSIBILITY Social Objectives • Micro Level (i.e., immediate environmental objectives ) • Macro level (i.e., national objectives)
- 31. TYPES OF SOCIAL RESPONSIBILITY ETHICAL • This includes the behavior of the firm that is expected by society but not codified by law. LEGAL • A business has a responsibility to operate by the laws of the land, since laws are meant for the good of society.
- 32. TYPES OF SOCIAL RESPONSIBILITY FINANCIAL(Economical) A business enterprise is an economic entity therefore its primary responsibility in making profit.
- 33. TYPES OF SOCIAL RESPONSIBILITY DISCTRETIONARY (Philanthropic) • The voluntary obligation that an enterprise assumes, it is the responsibility of a company to safeguard the capital investment by avoiding speculative activity and undertaking only healthy business ventures which give good returns on investment.
- 34. CORPORATE GOVERNANCE • Refers to the set of systems, principles and processes by which a company is governed. • It is based on conducting business with integrity and fairness, making all disclosures and decisions complying with the laws of the land and conducting business in an ethical manner.
- 35. BUSINESS ETHICS • The word ‘ethics’ is derived from the Greek word ‘ethos’ meaning character, ideals, norms or morals prevailing in society. • It is concerned with what is right and wrong in human behavior. • Ethics can be viewed as an entire body of moral values that society attaches to the actions of human beings. • Ethics concerns itself with relationship between business objectives, practices and techniques and the good of society.
- 36. BENEFITS OF CORPORATE GOVERNANCE • Creates overall market confidence and long term trust • Increases share prices • Ensures integrity of financial reports • Limits liability by top management • Improves strategic thinking
- 37. LIMITATIONS OF CORPORATE GOVERNANCE • Costs of Monitoring • Easily Corruptible • Family-Owned Companies
- 38. BUSINESS AND ENVIRONMENTAL PROTECTION • Environment – The totality of man’s surrounding which are in the nature of resources such as land, water, flora, fauna etc. • Pollution – The introduction of harmful substances into the environment.
- 39. BUSINESS AND ENVIRONMENTAL PROTECTION • Reduction of Health Hazard • Reducing Liability • Cost Saving • Improved Public Image • Other Social Benefits
- 40. ROLE OF BUSINESSES IN ENVIRONMENTAL STEWARDSHIP • Creating, maintaining and developing work culture for environmental protection • Adopting eco-friendly techniques • Complying with laws enacted by the government for prevention of pollution • Involvement in environmental protection programs • Assessment of pollution control • Arranging workshops and training materials