Google assistant basics
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This document discusses building customized apps for Google Assistant using Dialogflow. It provides an overview of the Google Assistant workflow and how Dialogflow is used to build agents with intents, contexts and fulfillment. It also covers basics of conversation design, building blocks for conversations and considerations for real-life user conditions. The document includes an agenda, background on Google Assistant, statistics, diagrams of the workflow and integrations available through Dialogflow. It demonstrates an example using Dialogflow and references additional resources.
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Conversational UI Design and Research at UXSEA Summit 2018
Conversational UI Design and Research at UXSEA Summit 2018Kuldeep Kulshreshtha This is the presentation deck from UX Workshop held by Gunjan Sobhani and Ilker Yengin as a part of UXSEA Summit 2018 in Singapore. UXSEA Summit 2018 was held from 18th to 20th November, 2018. For more information about UXSEA Society, visit https://uxsea.org/
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Designing Conversation for Google Assistant
Designing Conversation for Google AssistantGITS Indonesia - Why designing for google assistant
- How to use design sprint in designing conversation
- How can we sketch Conversation
- Applicable to designing conversation for chatbot
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Google assistant basics
- 1. APPS ON GOOGLE ASSISTANT USING ACTIONS GAURAV BHATNAGAR
- 2. AGENDA • Background • Google AssistantWorkflow • How Assistant provides customized response. • Dialogflow and all its main components • Demo of an example • Basics of Conversation design • GUI vsVUI
- 3. BACKGROUND • Google Assistant is currently available on more than 400 million devices around the world. • It is available in phones(iOS or android), tablets, cars, Chromebook & Home Devices.
- 5. GOOGLE ASSISTANT WORKFLOW Source : https://dialogflow.com/docs/agents
- 6. DIFFERENT APPROACHES FOR CUSTOMIZED ASSISTANT APPS
- 7. GOOGLE ASSISTANT WORKFLOW (USING DIALOGFLOW) Source : https://dialogflow.com/docs/agents
- 8. DIALOGFLOW • Agents Agents are NLU Modules built with the help of contexts, intent priorities, responsibilities, and fulfillment via webhook. • Intents They represent a mapping between what a user says and what action should be taken by your customized software. • Contexts They are designed for passing on information based on user’s preferences, geographic location. • Fulfillment This component connects your Dialogflow agent to your services,APIs and/or databases. It connects to webhooks via Actions on Google. • Entities,Actions, Parameters…..
- 9. INTEGRATIONS PROVIDED BY DIALOGFLOW Source : https://dialogflow.com/docs/integrations
- 11. CONVERSATION DESIGN • It is basically a design language based on human conversation. • We are providing an experience and merely not just an application. • Creating a System and User persona. • Conversation Design should be built on cooperative principle. Conversations should always be designed to provide comfortable, frictionless and user centric experience. • Group devices by the components used in conversation : For e.g. Google Home/ Pixel.
- 12. BUILDING BLOCKS FOR CONVERSATION • Expect users to give more information. • Try to always keep the dialog towards the use case you are trying to solve. • Try to always move the conversation forward. • Try to keep the conversation optimized for relevance and provide clarity in answers. • Try to understand the context and listen between the lines. • Follow-up conversations should have the context attached. • Keep the conversation going by taking turns and not try to monopolize.
- 14. ALWAYS KEEPING REAL LIFE USER CONDITIONS IN MIND Interrupted Cut off too soon No way out Accent Language understanding Self Correction Confused Side Speech Valid but not in grammar Didn’t Understand Background noise Ask a question back. Coughs Talked too long Too quiet Hesitate Know options by some other manner Stutter Start Too many choices Poor connection In Conversations, there are no “Errors”.
- 15. REFERENCES • Actions on Google Developers : https://developers.google.com/actions. • https://developers.google.com/actions/design/ • https://dialogflow.com • https://caster.io/courses/google-assistant-app-with-zero-code