Government and Education: IT Tools to Support Your Hybrid Workforce
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SolarWinds provides an overview of their IT operations management tools to support hybrid workforces. Their portfolio includes infrastructure and network monitoring, log management, and IT service management tools. They demonstrate their ipMonitor network monitoring tool, Kiwi CatTools for network configuration management, and Kiwi Syslog Server for log collection and management. The webinar aims to show how these tools can help improve visibility, support, and resolution for both on-site and remote users.
Government and Education: IT Tools to Support Your Hybrid Workforce
- 1. 1 @solarwinds IT Tools to Support Your Hybrid Workforce Government and Education Webinar August 17, 2021
- 2. 2 @solarwinds Speaker Introductions © 2021 SolarWinds Worldwide, LLC. All rights reserved. Mike McDowell Senior Government Sales Engineer [email protected] 703.386.2616 (office)
- 3. 3 @solarwinds Agenda © 2021 SolarWinds Worldwide, LLC. All rights reserved. ⹠SolarWinds overview ⹠Improving network monitoring ⹠Centralizing and simplifying log management ⹠Using IT service management and remote support tools to improve resolution rates ⹠Demonstration ⹠Additional resources ⹠Q&A
- 4. 4 @solarwinds SolarWinds at a Glance 1. IDC defined Network Management Software functional market, IDCâs Worldwide Semiannual Software Tracker, October 15, 2020. 2. Gartner, Market Share Analysis: ITOM: Performance Analysis Software, Worldwide, 2019. June 17, 2020. (AIOps/ITIM/Other Monitoring Tools Software Market). SolarWinds term, Systems Management, refers to the AIOps/ITIM/Other Monitoring Tools Software Market Taxonomy referenced in the Gartner report. All statements in this report attributable to Gartner represent SolarWinds interpretation of data, research opinion, or viewpoints published as part of a syndicated subscription service by Gartner, Inc., and have not been reviewed by Gartner. Each Gartner publication speaks as of its original publication date (and not as of the date of this presentation). The opinions expressed in Gartner publications are not representations of fact and are subject to change without notice. 3. Customers are defined as individuals or entities that have an active subscription for our subscription products or that have purchased one or more of our perpetual license products since our inception under a unique customer identification number. We may have multiple purchasers of our products within a single organization, each of which may be assigned a unique customer identification number and deemed a separate customer. #1 in network management1 300,000+ customers in 190 countries3 60+ IT management products Every branch of the DoD and nearly every civilian and intelligence agency 150,000+ registered members of THWACKÂź, our global IT community Founded in 1999 More than 3,200 employees globally Austin, TX headquarters Reston, VA, government office 30+ offices globally Leader in remote monitoring and management #3 in systems management2 Growing security portfolio 498 of the Fortune 500Âź © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 5. 5 @solarwinds What Is SolarWinds ITOM? IT operations management. Simplified. IT Ops On-Premises Public Cloud Service Management IT Security Database Performance Management Network Management Infrastructure Management IT Security DevOps Private Cloud Wherever IT sits All things IT Whoever manages IT performance Application Performance Management © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 6. 6 @solarwinds The IT Landscape Is Complex and Everchanging © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 7. 7 @solarwinds Hybrid Workforce Challenges âą Supporting a mix of on-site and remote staff remains a challenge for IT operations management âą Improving infrastructure performance is always a priority because it affects staff productivity, morale, and the ability to achieve oneâs mission âą Improving IT operations management and end-user support starts with visibility into your infrastructure performance âą IT staff members need the right tools to efficiently deploy upgrades, monitor systems, track trouble tickets, and support on-site and remote users © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 8. 8 @solarwinds SolarWinds IT Operations Management (ITOM) ⹠Monitoring the availability and performance of the full IT stack upon which applications run ⹠Aligning people, processes, and technology to make sure all incidents and changes to IT services and infrastructure are managed efficiently ⹠Deploying and operating some security controls to help assure compliance and protect both applications, systems, and data against bad actors ⹠Doing all of the above in a way that does not take extraordinary levels of budget, effort, and/or time to achieve © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 9. 9 @solarwinds Infrastructure Management SolarWindsŸ ipMonitorŸ (IPM) Use Cases Essential up/down and performance monitoring for networks, servers, and applications Distinctive competency ⹠Monitor network devices, servers, and applications from one console ⹠Receive alerts for availability and performance issues ⹠Monitor network status on maps and NOC view ⹠Minimize downtime by automating remediation actions ⹠Enhance monitoring with built-in reports and dashboards ⹠Multi-vendor support © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 10. 10 @solarwinds Key Features ipMonitor (IPM) âą Quickly discovers infrastructure and recommends SmartMonitor settingsâdesigned to make setup simple and fast âą Provides an easy-to-use web interface and network maps for clear, at-a-glance views of your environment âą Sends customizable alerts and reports to help ensure youâre the first to know about network issues or application failures âą Minimizes downtime with automated remediation capabilities âą Simulates end-user experience for web and other applications âą Uses standard SNMP and WMI for agentless monitoring of applications and systems âą Includes an embedded web server and database, designed for a simple, integrated installation experience without the hassle or expense of installing separate components © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 11. 11 @solarwinds Kiwi CatToolsŸ © 2021 SolarWinds Worldwide, LLC. All rights reserved. Affordable network configuration management for small business networks See efficiency Schedule automatic backup activities and roll out configuration changes to multiple devices at the same time Increase control Pre-schedule changes to your network device configurations to occur only on the devices you choose, and only when you want them to. Improve security Get alerted on changes to your network equipment, so you can head off any malicious activities. Failsafe your IT Quickly roll back your configuration changes when needed to avoid issues before their impact is felt.
- 12. 12 @solarwinds Kiwi CatTools ⹠Automate backup network device configuration ⹠Schedule backup activity for custom time intervals ⹠Built in TFTP server to support backup activity via TFTP ⹠Perform configuration changes on multiple devices simultaneously ⹠Using TFTP Server, apply configuration files to various devices ⹠Easily roll back to previous good configuration when necessary ⹠Detect and alert configuration changes ⹠Send email notifications ⹠Track unauthorized changes and security risks © 2021 SolarWinds Worldwide, LLC. All rights reserved. Schedule Automated Network Configuration Backups Perform Bulk Configuration Changes on Network Devices Issue Security With Configuration Change Alerting
- 13. 13 @solarwinds Kiwi CatTools ⹠Compare current device configurations with the most recent backup ⹠Compare running and startup configurations ⹠View and analyze comparisons on the console or generate a report ⹠Issue commands from easy-to-use console ⹠Limits requirement to use CLI ⹠Update device password or banner ⹠Perform inter-device pings and more ⹠Many out-of-the-box reports in HTML and text formats ⹠Send reports and statistics via email ⹠Out-of-the-box support for IPv4 and IPv6 devices ⹠CiscoŸ, HPŸ, 3ComŸ, Enterasys, F5Ÿ, HuaweiŸ, JuniperŸ, and more © 2021 SolarWinds Worldwide, LLC. All rights reserved. Compare Device Configurations and Analyze Changes Perform Network Device Management From One Console Generate Configuration and Device Information Reports Multi-Vendor Device Support
- 14. 14 @solarwinds Kiwi SyslogŸ Server © 2021 SolarWinds Worldwide, LLC. All rights reserved. Affordable software to manage syslog messages, SNMP traps, and Windows event logs Deploy Quickly Start collecting syslog messages, SNMP traps, and WindowsŸ event log data from your IT infrastructure in minutes. Monitor real-time logs Display and monitor logs on a secure and intuitive web interface Respond to messages Send email, run programs, or forward data when selected messages arrive. Troubleshoot Issues Centralize logs from systems and network devices to quickly pinpoint issues. Maintain regulatory compliance Implement log retention requirements of PCI, DSS, SOX, HIPAA, FISMA, and more.
- 15. 15 @solarwinds Kiwi Syslog Server ⹠Supports unlimited number of devices for syslog collection ⹠Handles up to two million messages per hour ⹠Supports log collection from IPv4 and IPv6 devices ⹠Centralized, easy-to-use web console ⹠View, search, and filter syslog messages ⹠Up to 25 customizable log display views ⹠Generate graphs of syslog statistics over specific time periods ⹠Intelligent alert functionality ⹠Email and instant message alerts ⹠Play a sound on alert ⹠Send pager notifications ⹠SMS notifications © 2021 SolarWinds Worldwide, LLC. All rights reserved. Powerful and Robust Syslog Server Centralized Syslog Monitoring Advanced Syslog Alerting
- 16. 16 @solarwinds Kiwi Syslog Server ⹠Trigger email notifications and reports ⹠Run scripts or external programs ⹠Log to a file, Windows event log, or database ⹠Split written logs by device, IP, hostname, date, or other variables ⹠Forward syslog messages, SNMP traps (v1, v2, v3) to another host ⹠Monitor Windows Events using the free tool Event Log Forwarder for Windows ⹠Perform log management actions on the Windows events ⹠Helps you meet SOX, PCI-DSS, FISMA, and other regulations ⹠Log syslog messages to disk, files, and ODBC-compliant databases ⹠Schedule and run automated archive and clean-up tasks ⹠Implement log retention policy ⹠Schedule log management actions ⹠Compress, encrypt, move, rename, delete © 2021 SolarWinds Worldwide, LLC. All rights reserved. Built-In Actions to React to Syslog Messages Forward Windows Events to Kiwi Syslog Server Retain and Archive Logs
- 17. 17 @solarwinds Kiwi Syslog Server âą Forward to other syslog hosts and SIEM management systems. âą Receive, compress, and securely transport syslog messages from âą Distributed Network Devices âą Servers âą *Requires Kiwi Secure Tunnel â Free Option © 2021 SolarWinds Worldwide, LLC. All rights reserved. Forward Syslog Messages and SNMP Traps Securely Transport Logs Over Any Network
- 18. 18 @solarwinds Service Management ⹠Expand your service management strategy to enable streamlined processes, improved communication, and increased user satisfaction ⹠Automated ticket routing and workflows mean the right people receive the right requests ⹠Customize your service catalog and incident submission form to ensure you receive the necessary information to meet user expectations ⹠Leverage self-service solutions and knowledgebases to provide users with faster solutions to common problems © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 19. 19 @solarwinds IT Services Management and Remote-Control Tools ⹠SolarWinds Web Help DeskŸ provides help desk ticketing and asset management ⹠SolarWinds Service Desk offers a cloud-based ITIL suite for service, incident, change, and release management ⹠SolarWinds DamewareŸ Remote Support provides remote control and systems management tools ⹠SolarWinds Dameware Remote Everywhere delivers the tools IT professionals need in a cloud-based, remote support solution © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 20. 20 @solarwinds DEMO © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 21. 21 @solarwinds Resources ⹠Product pages ⹠ipMonitor ⹠Kiwi CatTools ⹠Kiwi Syslog Server ⹠Web Help Desk ⹠Service Desk ⹠Dameware Remote Support ⹠Dameware Remote Everywhere ⹠Whitepapers ⹠Monitoring 101 ⹠Monitoring 201 © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 22. 22 @solarwinds Q&A © 2021 SolarWinds Worldwide, LLC. All rights reserved. Call government or education sales: 877.946.3751 Contact federal sales: [email protected] Contact state and local government sales: [email protected] Contact education sales: [email protected]
- 23. 23 @solarwinds Upcoming SolarWinds Webinars © 2021 SolarWinds Worldwide, LLC. All rights reserved. Leverage Automation to Improve IT Operations September 14, 2021 2 p.m. â 3 p.m. ET Register here. Improving Application Performance September 9, 2021 2 p.m. â 3 p.m. ET Register here.
- 24. 24 @solarwinds Contact Us ⹠Call government sales: 877.946.3751 ⹠Email government sales: Federal [email protected] State and local [email protected] Education [email protected] ⹠Visit our THWACKŸ government group: http://thwack.com/government ⹠Download a free trial: http://www.solarwinds.com/downloads/ ⹠Visit our government website: http://www.solarwinds.com/government ⹠Visit our education website: https://www.solarwinds.com/solutions/education-it-solutions ⹠Follow us on LinkedInŸ: https://www.linkedin.com/company/solarwinds-government Let us know how we can help you © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 25. 25 @solarwinds THANK YOU © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 26. 26 @solarwinds The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.
Editor's Notes
- #7: [I thought about doubling the graphic to show how supporting local and remote issues/tech is twice as hard]