SlideShare a Scribd company logo
Guerrilla e-marketing
                                 Join the r-evolution
www.businesslink.gov.uk/southwest/eventspresentations   1
Agenda
      • The Web – Reality Check

      • Networking - Online

      • Going Viral

      • Video Marketing

      • Blogging

      • Twitter

      • Apps

      • On the Horizon

      • Old Hat
www.businesslink.gov.uk/southwest/eventspresentations   2
World Wide Web – Reality Check




www.businesslink.gov.uk/southwest/eventspresentations   3
World Wide Web – Reality Check




           Vast Market
           Opportunity



www.businesslink.gov.uk/southwest/eventspresentations   4
World Wide Web – Reality Check


6.5 bn Global Population

1.5 bn – Global Internet Population

46m – UK Internet Population




www.businesslink.gov.uk/southwest/eventspresentations   5
World Wide Web – Reality Check




        Lots of money
         spent online



www.businesslink.gov.uk/southwest/eventspresentations   6
World Wide Web – Reality Check



                    2010 – UK
£121bn Business to Consumer

£240bn Business to Business




www.businesslink.gov.uk/southwest/eventspresentations   7
• World Wide Web – Reality Check
        140


        120
                                                                 121

        100


        80                                                 88

        60                                         64.3
 £ Bn




        40                             46.6

                           29.8
        20
               20.4

         0
              2005         2006        2007        2008   2009   2010
Source IMRG
www.businesslink.gov.uk/southwest/eventspresentations                   8
World Wide Web – Reality Check



 New ways of working means


 People spend more and more
  time online




www.businesslink.gov.uk/southwest/eventspresentations   9
World Wide Web – Reality Check

PC
Laptop
Netbook
iPad
iPhone
Smart Phone
WiFi
3G
4G


www.businesslink.gov.uk/southwest/eventspresentations   10
Agenda
      • The Web – Reality Check

      • Networking - Online

      • Going Viral

      • Video Marketing

      • Blogging

      • Twitter

      • Apps

      • On the Horizon

      • Old Hat
www.businesslink.gov.uk/southwest/eventspresentations   11
Online Networks




www.businesslink.gov.uk/southwest/eventspresentations   12
Online Networks




www.businesslink.gov.uk/southwest/eventspresentations   13
Online Networks – Why

   • Stay in touch with existing clients


   • Reach out to new audiences and markets


   • Better understanding of related markets


   • Relative low cost of entry


   • Possible high return



www.businesslink.gov.uk/southwest/eventspresentations   14
www.businesslink.gov.uk/southwest/eventspresentations   15
Social Networks



Social Media is
      the
     No. 1
 online activity

www.businesslink.gov.uk/southwest/eventspresentations   16
Social Networks



  2/3rds of the
 Global Internet
 population visit
     Social
   Networks
www.businesslink.gov.uk/southwest/eventspresentations   17
Social Networks




   10% of all
internet time is
spent on Social
   Networks

www.businesslink.gov.uk/southwest/eventspresentations   18
Social Networks
                            www.facebook.com




www.businesslink.gov.uk/southwest/eventspresentations   19
Facebook

 If Facebook was a country it would be
1/ China
2/ India
3/ Facebook
4/ USA



www.businesslink.gov.uk/southwest/eventspresentations   20
Facebook



        Adds 1/2m
        users every
           day




www.businesslink.gov.uk/southwest/eventspresentations   21
Facebook


       5bn minutes
        spent on
        Facebook
       EVERY day



www.businesslink.gov.uk/southwest/eventspresentations   22
Facebook

                  1bn
• web links
• news stories
• blog posts
shared each week

www.businesslink.gov.uk/southwest/eventspresentations   23
Facebook


    Facebook now
     has a greater
      share of the
     internet than



www.businesslink.gov.uk/southwest/eventspresentations   24
Facebook

  3 Types of presence
  • Profile – personal

  • Page – for businesses

  • Groups - for anyone

  Each has unique benefits and negatives. Research to
  ensure you choose what’s best for you.


www.businesslink.gov.uk/southwest/eventspresentations   25
Facebook – Advertising


  • Targeted

  • Either Cost per Click or Cost per 1,000 impressions

  • Measurable

  • Controllable
     • Daily Budget
     • Scheduling

  • Test, Measure, Feedback



www.businesslink.gov.uk/southwest/eventspresentations     26
Business Networks
www.businesslink.gov.uk/southwest/eventspresentations   27
Linkedin – Networking for Professionals




www.businesslink.gov.uk/southwest/eventspresentations   28
Linkedin – Networking for Professionals




      90 million
registered professional
  users in more than
       200 countries




www.businesslink.gov.uk/southwest/eventspresentations   29
Linkedin – Networking for Professionals




  More than 50%
  located outside
    of the USA




www.businesslink.gov.uk/southwest/eventspresentations   30
Linkedin – Networking for Professionals




 More than 1m
companies have
  a Linkedin
Company Page



www.businesslink.gov.uk/southwest/eventspresentations   31
Linkedin – Networking for Professionals




     Adds 1m
   new members
   every 12 days




www.businesslink.gov.uk/southwest/eventspresentations   32
Linkedin – Networking for Professionals




 More than 2bn
people searches
    in 2010




www.businesslink.gov.uk/southwest/eventspresentations   33
Linkedin – Profile
           Personal Profile                             Company Profile




www.businesslink.gov.uk/southwest/eventspresentations                     34
Linkedin – Advertise



 • Targeted

 • Either Cost per Click or Cost per 1,000 impressions

 • Measurable

 • Controllable
    • Daily Budget
    • Scheduling

 • Test, Measure, Feedback

www.businesslink.gov.uk/southwest/eventspresentations    35
Agenda
      • The Web – Reality Check

      • Networking - Online

      • Going Viral

      • Video Marketing

      • Blogging

      • Twitter

      • Apps

      • On the Horizon

      • Old Hat
www.businesslink.gov.uk/southwest/eventspresentations   36
www.businesslink.gov.uk/southwest/eventspresentations   37
Viral Marketing – How & Why



      • Get other people to do your marketing for you

      • It’s free

      • Give them something in return if possible




www.businesslink.gov.uk/southwest/eventspresentations   38
Viral Marketing – How & Why

     20


          20 x 20       400


                              400 x 20    8000


                                                 8000 x 20   160,000


                                                             160,000 x 20   3.2m




www.businesslink.gov.uk/southwest/eventspresentations                       39
Viral Marketing – How & Why
                       The Thresher ‘Virus’




www.businesslink.gov.uk/southwest/eventspresentations   40
Viral Marketing – How & Why




  • Discount Voucher intended for
    Suppliers and their Friends

  • Circulated via chat-rooms, blogs
    and email 800,000 times




www.businesslink.gov.uk/southwest/eventspresentations   41
Viral Marketing – How & Why




  • Created queues outside stores

  • National TV news coverage

  • National Radio coverage

  • National Print news coverage

  • Generated a rumoured £15m T/O

www.businesslink.gov.uk/southwest/eventspresentations   42
Viral Marketing -How


      • Refer a friend

      • Competitions

      • Video




www.businesslink.gov.uk/southwest/eventspresentations   43
Agenda
      • The Web – Reality Check

      • Networking - Online

      • Going Viral

      • Video Marketing

      • Blogging

      • Twitter

      • Apps

      • On the Horizon

      • Old Hat
www.businesslink.gov.uk/southwest/eventspresentations   44
Video Marketing




www.businesslink.gov.uk/southwest/eventspresentations   45
Video Marketing




       2nd
  most searched
   site on the
     internet



www.businesslink.gov.uk/southwest/eventspresentations   46
Video Marketing




        2bn
  videos watched
     every day



www.businesslink.gov.uk/southwest/eventspresentations   47
Video Marketing




     24 hours
  of new content
  uploaded every
      minute


www.businesslink.gov.uk/southwest/eventspresentations   48
Video Marketing




 Average person
     spends
   15 minutes
  on YouTube
   every day


www.businesslink.gov.uk/southwest/eventspresentations   49
Video Marketing




       70%
   of YouTube
  activity takes
 place outside of
     the USA


www.businesslink.gov.uk/southwest/eventspresentations   50
Video Marketing




   YouTube clips
       now
  incorporated in
  Google Search
      results


www.businesslink.gov.uk/southwest/eventspresentations   51
Video Marketing

                                 Your Video



 • Outsource to Video Production Company


 • DIY



www.businesslink.gov.uk/southwest/eventspresentations   52
Video Marketing

                                 Your Video




www.businesslink.gov.uk/southwest/eventspresentations   53
Video Marketing

                                 Your Video




www.businesslink.gov.uk/southwest/eventspresentations   54
Video Marketing

                                 Your Video


      • Look for an angle
      • Look for the competition
      • Get a feel for YouTube
      • Think how else it could be used

www.businesslink.gov.uk/southwest/eventspresentations   55
Agenda
      • The Web – Reality Check

      • Networking - Online

      • Going Viral

      • Video Marketing

      • Blogging

      • Twitter

      • Apps

      • On the Horizon

      • Old Hat
www.businesslink.gov.uk/southwest/eventspresentations   56
www.businesslink.gov.uk/southwest/eventspresentations   57
Blogging – Why



    •   An easy way to update latest news
    •   An informal way of communicating
    •    Helps with the search engine position of your website
    •    Opens your business to a wider audience
    •    Helps keep your clients updated




www.businesslink.gov.uk/southwest/eventspresentations            58
Blogging – When


 When you have something to sell
 When you have something new to offer
 When something changes
 When you have some news
 When you have something to say

www.businesslink.gov.uk/southwest/eventspresentations   59
Blogging – Where




           www.blogger.com




                                               www.wordpress.com




www.businesslink.gov.uk/southwest/eventspresentations              60
Agenda
      • The Web – Reality Check

      • Networking - Online

      • Going Viral

      • Video Marketing

      • Blogging

      • Twitter

      • Apps

      • On the Horizon

      • Old Hat
www.businesslink.gov.uk/southwest/eventspresentations   61
TWITTER




www.businesslink.gov.uk/southwest/eventspresentations             62
Twitter




www.businesslink.gov.uk/southwest/eventspresentations   63
Twitter – Who
185m Businesses and Individuals
 International companies                                Informational Services
 Cisco                                                  Nasa
 IBM           Respected News Services                  Marketing Donut
 Dell          BBC                                      Startup Donut
               CNN
               Daily Telegraph
               Bath Chronicle                                   Celebrities
                                                                Demi Moore
                                                                Oprah
 Small Businesses                                               Stephen Fry
 William Grant – FoxGrant                                       Jonathan Ross
 Warren Cass – Business Scene                                   Britney Spears
 Lindsay Smith – Team Pixie
 Fiona Davies – Flame Interiors
 Anthony Lloyd – Fallowfields Hotel
 Neil Ryder – If Only
 Bryony Thomas – Clear Thought Consulting

www.businesslink.gov.uk/southwest/eventspresentations                            64
Twitter – Why


    • Easy to use
    • Easy way to keep in touch
    • A way to reach potentially large market
    • Short sharp communication tool




www.businesslink.gov.uk/southwest/eventspresentations   65
Agenda
      • The Web – Reality Check

      • Networking - Online

      • Going Viral

      • Video Marketing

      • Blogging

      • Twitter

      • Apps

      • On the Horizon

      • Old Hat
www.businesslink.gov.uk/southwest/eventspresentations   66
Apps




www.businesslink.gov.uk/southwest/eventspresentations   67
Apps

    • Great for brand awareness

    • Great for “going viral”

    • Brand visibility every time someone uses their Mobile

    • Can cost as little as £5,000 to develop

    • Even a bad app is downloaded 100,000 times




www.businesslink.gov.uk/southwest/eventspresentations         68
Agenda
      • The Web – Reality Check

      • Networking - Online

      • Going Viral

      • Video Marketing

      • Blogging

      • Twitter

      • Apps

      • On the Horizon

      • Old Hat
www.businesslink.gov.uk/southwest/eventspresentations   69
What’s on the Horizon?




www.businesslink.gov.uk/southwest/eventspresentations   70
Location Marketing
www.businesslink.gov.uk/southwest/eventspresentations   71
An explosion in GPS enabled devices




              One thing in common
www.businesslink.gov.uk/southwest/eventspresentations   72
www.businesslink.gov.uk/southwest/eventspresentations   73
Location Marketing




www.businesslink.gov.uk/southwest/eventspresentations   74
Augmented Reality




www.businesslink.gov.uk/southwest/eventspresentations   75
Augmented Reality




www.businesslink.gov.uk/southwest/eventspresentations   76
www.businesslink.gov.uk/southwest/eventspresentations   77
Groupon




www.businesslink.gov.uk/southwest/eventspresentations   78
Agenda
      • The Web – Reality Check

      • Networking - Online

      • Going Viral

      • Video Marketing

      • Blogging

      • Twitter

      • Apps

      • On the Horizon

      • Old Hat
www.businesslink.gov.uk/southwest/eventspresentations   79
Old Hat – but still relevant




www.businesslink.gov.uk/southwest/eventspresentations   80
www.businesslink.gov.uk/southwest/eventspresentations   81
Probably the


             greatest marketing opportunity
                                      known!
www.businesslink.gov.uk/southwest/eventspresentations   82
Email Marketing
www.businesslink.gov.uk/southwest/eventspresentations   83
Agenda
      • The Web – Reality Check

      • Networking - Online

      • Going Viral

      • Video Marketing

      • Blogging

      • Twitter

      • Apps

      • On the Horizon

      • Old Hat
www.businesslink.gov.uk/southwest/eventspresentations   84
Thank You
Andy Poulton

Business Link

M: 07966 547146

E: andy.poulton@businesslinksw.co.uk




www.businesslink.gov.uk/southwest/eventspresentations   85

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Centre Parcs, March 2011 - Guerilla and Web Marketing, March 2011

  • 1. Guerrilla e-marketing Join the r-evolution www.businesslink.gov.uk/southwest/eventspresentations 1
  • 2. Agenda • The Web – Reality Check • Networking - Online • Going Viral • Video Marketing • Blogging • Twitter • Apps • On the Horizon • Old Hat www.businesslink.gov.uk/southwest/eventspresentations 2
  • 3. World Wide Web – Reality Check www.businesslink.gov.uk/southwest/eventspresentations 3
  • 4. World Wide Web – Reality Check Vast Market Opportunity www.businesslink.gov.uk/southwest/eventspresentations 4
  • 5. World Wide Web – Reality Check 6.5 bn Global Population 1.5 bn – Global Internet Population 46m – UK Internet Population www.businesslink.gov.uk/southwest/eventspresentations 5
  • 6. World Wide Web – Reality Check Lots of money spent online www.businesslink.gov.uk/southwest/eventspresentations 6
  • 7. World Wide Web – Reality Check 2010 – UK £121bn Business to Consumer £240bn Business to Business www.businesslink.gov.uk/southwest/eventspresentations 7
  • 8. • World Wide Web – Reality Check 140 120 121 100 80 88 60 64.3 £ Bn 40 46.6 29.8 20 20.4 0 2005 2006 2007 2008 2009 2010 Source IMRG www.businesslink.gov.uk/southwest/eventspresentations 8
  • 9. World Wide Web – Reality Check New ways of working means People spend more and more time online www.businesslink.gov.uk/southwest/eventspresentations 9
  • 10. World Wide Web – Reality Check PC Laptop Netbook iPad iPhone Smart Phone WiFi 3G 4G www.businesslink.gov.uk/southwest/eventspresentations 10
  • 11. Agenda • The Web – Reality Check • Networking - Online • Going Viral • Video Marketing • Blogging • Twitter • Apps • On the Horizon • Old Hat www.businesslink.gov.uk/southwest/eventspresentations 11
  • 14. Online Networks – Why • Stay in touch with existing clients • Reach out to new audiences and markets • Better understanding of related markets • Relative low cost of entry • Possible high return www.businesslink.gov.uk/southwest/eventspresentations 14
  • 16. Social Networks Social Media is the No. 1 online activity www.businesslink.gov.uk/southwest/eventspresentations 16
  • 17. Social Networks 2/3rds of the Global Internet population visit Social Networks www.businesslink.gov.uk/southwest/eventspresentations 17
  • 18. Social Networks 10% of all internet time is spent on Social Networks www.businesslink.gov.uk/southwest/eventspresentations 18
  • 19. Social Networks www.facebook.com www.businesslink.gov.uk/southwest/eventspresentations 19
  • 20. Facebook If Facebook was a country it would be 1/ China 2/ India 3/ Facebook 4/ USA www.businesslink.gov.uk/southwest/eventspresentations 20
  • 21. Facebook Adds 1/2m users every day www.businesslink.gov.uk/southwest/eventspresentations 21
  • 22. Facebook 5bn minutes spent on Facebook EVERY day www.businesslink.gov.uk/southwest/eventspresentations 22
  • 23. Facebook 1bn • web links • news stories • blog posts shared each week www.businesslink.gov.uk/southwest/eventspresentations 23
  • 24. Facebook Facebook now has a greater share of the internet than www.businesslink.gov.uk/southwest/eventspresentations 24
  • 25. Facebook 3 Types of presence • Profile – personal • Page – for businesses • Groups - for anyone Each has unique benefits and negatives. Research to ensure you choose what’s best for you. www.businesslink.gov.uk/southwest/eventspresentations 25
  • 26. Facebook – Advertising • Targeted • Either Cost per Click or Cost per 1,000 impressions • Measurable • Controllable • Daily Budget • Scheduling • Test, Measure, Feedback www.businesslink.gov.uk/southwest/eventspresentations 26
  • 28. Linkedin – Networking for Professionals www.businesslink.gov.uk/southwest/eventspresentations 28
  • 29. Linkedin – Networking for Professionals 90 million registered professional users in more than 200 countries www.businesslink.gov.uk/southwest/eventspresentations 29
  • 30. Linkedin – Networking for Professionals More than 50% located outside of the USA www.businesslink.gov.uk/southwest/eventspresentations 30
  • 31. Linkedin – Networking for Professionals More than 1m companies have a Linkedin Company Page www.businesslink.gov.uk/southwest/eventspresentations 31
  • 32. Linkedin – Networking for Professionals Adds 1m new members every 12 days www.businesslink.gov.uk/southwest/eventspresentations 32
  • 33. Linkedin – Networking for Professionals More than 2bn people searches in 2010 www.businesslink.gov.uk/southwest/eventspresentations 33
  • 34. Linkedin – Profile Personal Profile Company Profile www.businesslink.gov.uk/southwest/eventspresentations 34
  • 35. Linkedin – Advertise • Targeted • Either Cost per Click or Cost per 1,000 impressions • Measurable • Controllable • Daily Budget • Scheduling • Test, Measure, Feedback www.businesslink.gov.uk/southwest/eventspresentations 35
  • 36. Agenda • The Web – Reality Check • Networking - Online • Going Viral • Video Marketing • Blogging • Twitter • Apps • On the Horizon • Old Hat www.businesslink.gov.uk/southwest/eventspresentations 36
  • 38. Viral Marketing – How & Why • Get other people to do your marketing for you • It’s free • Give them something in return if possible www.businesslink.gov.uk/southwest/eventspresentations 38
  • 39. Viral Marketing – How & Why 20 20 x 20 400 400 x 20 8000 8000 x 20 160,000 160,000 x 20 3.2m www.businesslink.gov.uk/southwest/eventspresentations 39
  • 40. Viral Marketing – How & Why The Thresher ‘Virus’ www.businesslink.gov.uk/southwest/eventspresentations 40
  • 41. Viral Marketing – How & Why • Discount Voucher intended for Suppliers and their Friends • Circulated via chat-rooms, blogs and email 800,000 times www.businesslink.gov.uk/southwest/eventspresentations 41
  • 42. Viral Marketing – How & Why • Created queues outside stores • National TV news coverage • National Radio coverage • National Print news coverage • Generated a rumoured £15m T/O www.businesslink.gov.uk/southwest/eventspresentations 42
  • 43. Viral Marketing -How • Refer a friend • Competitions • Video www.businesslink.gov.uk/southwest/eventspresentations 43
  • 44. Agenda • The Web – Reality Check • Networking - Online • Going Viral • Video Marketing • Blogging • Twitter • Apps • On the Horizon • Old Hat www.businesslink.gov.uk/southwest/eventspresentations 44
  • 46. Video Marketing 2nd most searched site on the internet www.businesslink.gov.uk/southwest/eventspresentations 46
  • 47. Video Marketing 2bn videos watched every day www.businesslink.gov.uk/southwest/eventspresentations 47
  • 48. Video Marketing 24 hours of new content uploaded every minute www.businesslink.gov.uk/southwest/eventspresentations 48
  • 49. Video Marketing Average person spends 15 minutes on YouTube every day www.businesslink.gov.uk/southwest/eventspresentations 49
  • 50. Video Marketing 70% of YouTube activity takes place outside of the USA www.businesslink.gov.uk/southwest/eventspresentations 50
  • 51. Video Marketing YouTube clips now incorporated in Google Search results www.businesslink.gov.uk/southwest/eventspresentations 51
  • 52. Video Marketing Your Video • Outsource to Video Production Company • DIY www.businesslink.gov.uk/southwest/eventspresentations 52
  • 53. Video Marketing Your Video www.businesslink.gov.uk/southwest/eventspresentations 53
  • 54. Video Marketing Your Video www.businesslink.gov.uk/southwest/eventspresentations 54
  • 55. Video Marketing Your Video • Look for an angle • Look for the competition • Get a feel for YouTube • Think how else it could be used www.businesslink.gov.uk/southwest/eventspresentations 55
  • 56. Agenda • The Web – Reality Check • Networking - Online • Going Viral • Video Marketing • Blogging • Twitter • Apps • On the Horizon • Old Hat www.businesslink.gov.uk/southwest/eventspresentations 56
  • 58. Blogging – Why • An easy way to update latest news • An informal way of communicating • Helps with the search engine position of your website • Opens your business to a wider audience • Helps keep your clients updated www.businesslink.gov.uk/southwest/eventspresentations 58
  • 59. Blogging – When When you have something to sell When you have something new to offer When something changes When you have some news When you have something to say www.businesslink.gov.uk/southwest/eventspresentations 59
  • 60. Blogging – Where www.blogger.com www.wordpress.com www.businesslink.gov.uk/southwest/eventspresentations 60
  • 61. Agenda • The Web – Reality Check • Networking - Online • Going Viral • Video Marketing • Blogging • Twitter • Apps • On the Horizon • Old Hat www.businesslink.gov.uk/southwest/eventspresentations 61
  • 64. Twitter – Who 185m Businesses and Individuals International companies Informational Services Cisco Nasa IBM Respected News Services Marketing Donut Dell BBC Startup Donut CNN Daily Telegraph Bath Chronicle Celebrities Demi Moore Oprah Small Businesses Stephen Fry William Grant – FoxGrant Jonathan Ross Warren Cass – Business Scene Britney Spears Lindsay Smith – Team Pixie Fiona Davies – Flame Interiors Anthony Lloyd – Fallowfields Hotel Neil Ryder – If Only Bryony Thomas – Clear Thought Consulting www.businesslink.gov.uk/southwest/eventspresentations 64
  • 65. Twitter – Why • Easy to use • Easy way to keep in touch • A way to reach potentially large market • Short sharp communication tool www.businesslink.gov.uk/southwest/eventspresentations 65
  • 66. Agenda • The Web – Reality Check • Networking - Online • Going Viral • Video Marketing • Blogging • Twitter • Apps • On the Horizon • Old Hat www.businesslink.gov.uk/southwest/eventspresentations 66
  • 68. Apps • Great for brand awareness • Great for “going viral” • Brand visibility every time someone uses their Mobile • Can cost as little as £5,000 to develop • Even a bad app is downloaded 100,000 times www.businesslink.gov.uk/southwest/eventspresentations 68
  • 69. Agenda • The Web – Reality Check • Networking - Online • Going Viral • Video Marketing • Blogging • Twitter • Apps • On the Horizon • Old Hat www.businesslink.gov.uk/southwest/eventspresentations 69
  • 70. What’s on the Horizon? www.businesslink.gov.uk/southwest/eventspresentations 70
  • 72. An explosion in GPS enabled devices One thing in common www.businesslink.gov.uk/southwest/eventspresentations 72
  • 79. Agenda • The Web – Reality Check • Networking - Online • Going Viral • Video Marketing • Blogging • Twitter • Apps • On the Horizon • Old Hat www.businesslink.gov.uk/southwest/eventspresentations 79
  • 80. Old Hat – but still relevant www.businesslink.gov.uk/southwest/eventspresentations 80
  • 82. Probably the greatest marketing opportunity known! www.businesslink.gov.uk/southwest/eventspresentations 82
  • 84. Agenda • The Web – Reality Check • Networking - Online • Going Viral • Video Marketing • Blogging • Twitter • Apps • On the Horizon • Old Hat www.businesslink.gov.uk/southwest/eventspresentations 84
  • 85. Thank You Andy Poulton Business Link M: 07966 547146 E: [email protected] www.businesslink.gov.uk/southwest/eventspresentations 85