Hot technology trends for 2020 and beyond: A preview of Deloitte’s annual Tech Trends report

Now trending: Hot technology trends
for 2020 and beyond

Copyright © 2019 Deloitte Development LLC. All rights reserved. 4Now trending: Hot technology trends for 2020 and beyond 4
Macro forces

5Now trending: Hot technology trends for 2020 and beyondCopyright © 2019 Deloitte Development LLC. All rights reserved.
Exploring technology trends individually is no longer enough to stay ahead—
organizations should explore how disruptive technologies can work
symbiotically to drive purposeful, transformational change.
Macro technology forces
2020

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Reengineering “capital T” technology
Reshaping the heart of the business
From channel to
human-centered design
Data management, architecture, and
insights
Predict, prescribe, augment, and
automate
Reimagining engagement
Flexibility and ubiquity Distributed trust and assets
Cyber,
regulatory, and ethics

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Tech Trends 2020

9Now trending: Hot technology trends for 2020 and beyond
As enterprises become more agile, companies are exploring new
approaches to accounting, contracting, and capital planning to fuel agile
innovation and usher in a new, flexible approach to enterprise finance.
Finance & the future of IT
Finance and funding agility examples:
• Capex vs Opex
• Estimating ROI
• Product vs. project funding
Copyright © 2019 Deloitte Development LLC. All rights reserved.

Digital twins
Digital twin applications:
• Modeling & optimization
• Breaking down operational silos
• New business models
High-fidelity digital simulations combined with IoT
sensors and machine learning are presenting a host of
new opportunities, ranging from optimization to
autonomous decision making to new business models.

Established companies with legacy systems have begun moving architects out of the
ivory tower and into the trenches. Their goal? Create the kind of architectural agility
that often gives younger competitors a market advantage.
Architecture awakens
Two important aspects of systems architecture:
The architect – redefining the role to be more
collaborative, creative, and responsive to
stakeholder needs.
Architecture, a strategic priority setting new
standards for agility, availability, functionality, and
scalability.

Leading organizations are creating customized, emotionally intelligent
experiences based on individuals’ behaviors, preferences, and values using
technologies like machine learning, voice response, and image recognition.
Human experience
platforms
Elements of an emotionally intelligent
experience:
• Authenticity
• Personally relatable
• Storylines that resonate
• Trustworthy
• Intuits user wants and needs in the moment

Beyond the essentials of compliance and security, organizations are
approaching the broader issue of trust as a corporate brand strategy driven
by the impact emerging technology is having across products, services, and
goals.
Ethical technology & trust
Four pillars of trust:
• Ethics & responsibility
• Privacy & control
• Transparency & accountability
• Security & reliability

A future look

What big technology shifts could emerge over the next decade? As the line
between the digital world and humans blurs, it’s becoming clear that today’s
trends are the seeds from which tomorrow’s possibilities will grow.
Horizon next: A future look at the
trends
In the coming years, expect to see:
• Powerful synergies emerging among current trends
• Surprise disruptions of markets and business models
• Standardization of today’s trends across IT ecosystems

Macro forces are converging more and more.
Strategizing around technology trends discreetly is
stay ahead of the market. Going forward, companies
these disruptive forces work together.
Key takeaways
Technology is constantly in motion.
Technology executives should take tomorrow’s
queues from today’s trends. Horizon technologies are
evolving out of the core trends that we see today,
sometimes in unexpected ways, giving rise to
surprising opportunities.

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• AI — Artificial intelligence
• API — Application programming interface
• AR/VR — Augmented reality/virtual reality
• CIO — Chief information officer
• DevOps — Development and operations
• DevSecOps — Development, security, and operations
• ERP — Enterprise resource planning
• IT — Information technology
• IoT — Internet of Things
• NoOps — No operations
Abbreviations used in presentation

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