Hotel management
13 likes•20,262 views
The document discusses the development of a web-based hotel management system. It aims to automate the key activities of a hotel like room management, customer admission, room allocation, billing etc. to make the process more efficient. The system will have two types of users - online users who can view information and administrators who can manage the records. The development will follow a waterfall model and use PHP and MySQL. It analyzes the requirements, hardware and software needs, and provides a Gantt chart to plan the project timeline over 17 weeks.
Hotel management
- 1. 1 1.1 INDRODUCTION This is a project work undertaken in context of partial fulfillment of Bachelor Degree in CSE. We have tried our best to make the complicated process of Design and Development of Web Based Hotel Management System as simple as possible using Structured & Modular technique & Menu oriented interface. I have tried to design the software in such a way that user may not have any difficulty in using this package & further expansion is possible without much effort. Even though I cannot claim that this work to be entirely exhaustive, the main purpose of my exercise is perform each Employee’s activity in computerized way rather than manually which is time consuming .I am confident that this software package can be readily used by non-programming personal avoiding human handled chance of error. This project is used by two types of users. i. Online User ii. Administrator (management of the Hotel). Online users can see the required articles or news Administrator can maintain daily updates in the hotel records. Administrator is must be an authorized user. He can further change the password. There is facility for password recovery, logout etc. The main aim of the entire activity is to automate the process of day to day activities of Hotel like Room activities, Admission of a New Customer, Assign a room according to customer’s checkout of a computer and releasing the room and finally compute the bill etc. The limited time and recourses have restricted us to restrict us to incorporate, in this project, only main activities that are performed in a HOTEL Management System, but utmost care has been taken to make the system efficient and user friendly.”HOTEL Management System” has been designed to computerize the following functions that are performed by the system: 1. Room Detail Functions 2. Opening a New Room 3. Modification to Room assigned 4. Check-in and check-out Functions. 5. Admission of New customer 6. Check –out of customer 7. Room assigning related to customer’s need
- 2. 2 8. Statement of customer Details 9. Check-out customer 10. Check-out customer 11. Room Details. 13. Individual customer Report. 1.1 OBJECTIVE During the past several decades’ personal function has been transformed from a relatively obscure record keeping staff to central and top level management function. There are many factors that have influenced this transformation like technology advances, professionalism , and general recognition of human beings as most important resources. A computer based management system is designed to handle all the primary information required to calculate monthly statement . Separate database is maintained to handle all the details required for the correct statement calculation and generation. This project intends to introduce more user friendliness in the various activities such as record updating, maintenance, and searching. The searching of record has been made quite simple as all the details of the customer can be obtain by simply keying in the identification of that customer. Similarly , record maintains and updating can also be accomplished by using the identification of the customer with all the details being automatically generated .These details are also being promptly automatically updated in the master file thus keeping the record absolutely up-to-date. The entire information has maintained in database or Files and whoever wants to retrieve , only authorization user can retrieve the necessary information which can be easily be accessible from the file. The main objective of the entire activities of hotel like 1. Room activities 2. Admission of a New Customer 3. Assign a room according to customer’s demand 4. Checkout of a computer and releasing the room 5. Finally compute the bill etc.
- 3. 3 6. Packages available 7. Advance online bookings 8. Online Cancellation. 9. List of Regular customer 10. Email facility 11. Feedbacks. The project has some more features System Connectivity No data duplication No Paper Work required Time Efficient Cost Efficient Automatic data validation User friendly environment Data security and reliability Fast data insertion & retrieval Easy performance check.
- 4. 4 2.1 Introduction Feasibility study is the second cycle of the System Development Life Cycle (SDLC). But in wide sense; feasibility study is a cross life cycle activity and should be continuously performed throughout a system project some time it is criticized that feasibility makes delay starting of the system, but it is an important subject to think that some people thought may harmful for the system. In feasibility study discussed about existing system, characteristics and advantages of proposed system. 2.2 Study of the existing system In the existing system user can face so much problems. They have to wised to so much time for the reservation of the room For reserving a room user should have to go to the hotel. This is the time consuming task. Some time user is very tired then they faces the so much problem. Sometimes user feel the laziness, this is also failure for the existing system. 2.3 Scope of feasibility analysis In general terms, the elements of a feasibility analysis for a project should cover the following: Need Analysis. This indicates recognition of a need for the project. The need may affect the organization itself, another organization, the public, or the government. A preliminary study is then conducted to confirm and evaluate the need. A proposal of how the need may be satisfied is then made. Process work This is the preliminary analysis done to determine what will be required to satisfy the need. The work may be performed by consultant who is an expert in the project field. The Preliminary study often involves system models or prototypes. For technology –oriented project, artist’s conception and scaled-down models may be used for illustrating the general
- 5. 5 characteristics of a process. A simulation of the proposed system can be carried out to predict the outcome before the actual project starts. 2.4 Limitations of this project Now the current system is running manually. So security wise is not guarantee to all information and data’s. If customer wants search their details it very difficult. Not easy to handle details. Storages problems. Unable to analyze past data. (Update, Search, Delete, Edit), these types of method are not accessible without. 2.5 Advantages of proposed system This project is useful for authorities which keep track of all the users’ registration in a particular state. The authorities can add hotel packages, room details, availability of rooms, online booking etc. The following steps that give the detailed information of the need of proposed system are: Performance: During past several decades, the records are supposed to be manually handled for all activates. The manual handling of the record is the time consuming and highly prone to error. To improve the performance of the Hotel Management System, the computerized system is to be undertaken. This project is fully computerized and user friendly even that any of the members can see the report and status of the company. Efficiency: The basic need of this website is efficiency. The website should be efficient so that whenever a new user submits his /her details the website is update automatically. This record will be useful for users instantly.
- 6. 6 Control: The complete control of the project is under the hands of authorized person who has the password to access this project and illegal access is not supposed to deal with. All the control is under the administrator and the other members have the rights to just see the records not to changes any transaction or entry. Security: Security is the main criteria for the proposed system. Since illegal access may corrupt the database. So security has to be given in this project. 2.6 Stages of the feasibility study Feasibility study has various stages— 1. Technical feasibility 2. Economical feasibility 3. Financial feasibility 4. Cultural feasibility 2.6 .1 Technical feasibility Technical feasibility refers to the ability of the process to take advantages of the current state of the technology in pursuing future improvement. The technical capability of the personal as well as the capability of the available technology should be considered. Technology transfer between geographical areas and cultural needs to be analyzed to understand productivity loss (or gain) due to different (see Cultural Feasibility). 2.6.2 Economic feasibility This involves the feasibility of the proposed project to generate economic benefits . A benefit-cost analysis and breakeven analysis are important aspects of evaluating the economic feasibility of the new industrial projects. The tangible and intangible aspects of a projects should be translated into economic terms to facilities a consistent basis for evaluation.
- 7. 7 2.6.3 Financial feasibility Financial feasibility should be distinguished from economic feasibility. Financial feasibility involves the capability of the project organization to raise the appropriate funds needed to implement the proposed project. Project financing can be a major obstacle in large multiparty projects because of the level of the level of capital required. Loan availability, credit worthiness, equity, and loan schedule are important aspects of financial feasibility analysis. 2.6.4 Cultural feasibility Cultural feasibility deals with the capability of the proposed project with the cultural setup of the project environment. In labor –intensive projects, planned functions must be integrated with the local cultural practices and beliefs. For example, religious beliefs my influence what an individual is willing to do or not do. 2.6.5 Social feasibility Social feasibility addresses the influence that a proposed project may have on the social system in the project environment. The ambit social structure may be such that certain categories of works may be in short supply or nonexistent. The effect of the project on the social status of the project participates must be accessed to ensure capability. It should be recognized that workers. In certain industries may have certain status symbols within the society. 2.6.6 Market feasibility Another concern is market variability and impact on the project. This area should not be confused with the Economic feasibility. The market needs analysis to view the potential impacts of market demand, competitive activities, etc. and “divertible” market share available. Price war activities by competitors , whether local , regional , national or international , must also be analyzed for early contingency funding and debt service negotiation during the start-up , ramp-up, and commercial start-up phases of the project.
- 8. 8 3.1 Requirements Analysis Required Analysis is the third step of System Development Life Cycle (SDLC) and project also. The stage is very mach important and inseparable of a project. Requirement Analysis is concerned with discovering and what deciding what the new system is requirement to do. This project has discovered and find out some outline from the Initial Study and Feasibility Study of our project, but those are not enough to start building a new system. 3.2 Fact Finding It is one of the important steps toward any system development. It is essential to gather all the information and facts about an existing system’s outputs, inputs and cost, then ensure that all strengths and weakness are discovered. Thus when a new designed as many of the weakness as possible are eliminated, whilst retaining the strengths. To follow this particular method of fact-finding, Analyst has to study well existing documentation forms, and files of existing. A good analyst gets fact first Form existing documentation rather than form people. 3.3 Fact Finding Techniques There are two general techniques available; those used depend upon the particular circumstances. This are- Interview Observation 3.3.1 Interview This technique of fact–finding is most popular , productive for good analysts and most probably widely used and gathering information in system works, interviewed questions designed to gather information about a problem area. Interviews are fact-finding technique where by the system analysts collect information from individual face to face . Interviewing can be used to find –facts, verify facts, general enthusiasm etc.
- 9. 9 3.3.2 Observation The observation of on-site observation is to get as close as possible to “real” system being studied. For this reason it is important that the analyst is knowledgeable about the general makeup and activities of the system. The drawback of the observation is: When occur complex situation it can be very time – consuming. When small samples it can be inaccurate. 3.4 Cost benefit Analysis System cost can be defined in earlier stages of system development. Though this general system, a cost plan is identified .The cost plan is divided in two phases: Cost of development Cost of using the system. 3.4.1 Cost of Development Website maintenance cost System should setup in the online server system. There should be a maintenance engineer. Maintaining expert’s solution regularly. System update cost is also measure. System development cost is just one time cost, which will not recur after the project has been developed. Human resources cost In cost of development, programmers and analyst other peoples salary that is related in development. There is also training to using this software. Area of services cost.
- 10. 10 3.4.2 Cost of using the system The cost of using the system is predefined and in sometimes it’s depends on user. It can be divided in two ways: Fixed cost and variable cost. Fixed cost: Software purchase cost & licensees cost are fixed. Salaries of system operation are fixed, but it depends on software also. Variable cost: Cost of computer use. Printer, paper, magnetic tapes, pen drive. 3.5 User Requirement Analysis Web–based Information System (WIS) engineering is more complex than traditional Information System (IS) engineering in that it raises many new issues such as presentation issues, user profiling, navigation support etc… This paper presents a method –a set of product models along with process models for the developments of WIS. This method adds the dimension of user modeling and customization to Web engineering. By capturing the user profiles, the designer is able to define user categories and to tune the presentation of the WSI content according to the specificity of the user. Besides, by capturing the user goals, he is able to define guidelines for navigation in the hyperspace in order to optimize the satisfaction of the user needs. Finally, the proposed the satisfaction of the user needs. Finally, the proposed approach considers, as it does in much traditional software approaches, three different levels of abstraction (conceptual, logical and physical). It also clearly separates the managements of potential user’s content design, navigational design and interface design. Such separation of concerns facilities many maintenance tasks and leads to a higher degree of independence and flexibility.
- 11. 11 3.6 Hardware Requirements System development hardware Hardware Capacity CPU Intel dual core , 3.0 GHz RAM DDR3 2GB HDD 1 TB Monitor LCD 19.1’’ Table-3.1: System Hardware Requirements User hardware requirement Hardware Capacity CPU Intel Pentium 4,2.0 GHz RAM DDR2 1GB HDD 80 GB Monitor LCD 19.1’’ Table-3.2: User Hardware Requirements
- 12. 12 3.7 Software Requirements: System development software Name Version Operating system Windows 7,Ultimate service pack 1 Development platform Dreamweaver Language PHP , MySql Server Apache HTML HTML5 Style sheet CSS JQuery Browser Mozilla Firefox 19.02 Beta Table-3.3 System Software Requirements User required software: Name Version Operating system Windows7, Ultimate service pack 1 HTML HTML 5 Browsers Mozilla Firefox Version: 11.0 and Upper version Table -3.4 User Software requirements
- 13. 13 3.8 Software Process Model The software process model may be defined as a simplified description of a software process, presented from a particular perspective. In essence, each stage of the software process is identified and a model is then employed to represent the inherent activities associated within that stage. Consequently, a collection of ‘local’ models may be utilised in generating the global picture representative of the software process. Examples of models include the workflow model, the data-flow model and the role model. Waterfall model: The waterfall model is a sequential design process, often used in software development process, in which progress is seen as flowing steadily downwards (like a waterfall) through the phases of Conception, Initiation, Analysis, Design, Construction, Testing, Production/ Implementation and Maintenance. The waterfall development model originates in the manufacturing and construction industries, highly structured physical environments in which after-the-fact changes are prohibitively costly, if not impossible. Since no formal software development methodologies existed at the time, the hardware-oriented model was simply adapted for software development. The first known presentation describing use of similar phases in software engineering was held by Herbert D. Benington at symposium on advanced programming methods for digital computers on 29 June 1956. This representation was about the development of software for SAGE. In 1983 the paper was republished with a foreword by Benington pointing out that the process was not fact performed in a strict top-down fashion, but depended on a prototype. Fig: 3.1: Software Process Model (Waterfall model) Requirements Design Implementation Verification Maintenance
- 15. 15 4.1 Introduction Database design is the process of producing a detailed data model of a database. This logical data model contains all the needed to generate a design in a Data Definition Language, which can then be used to create a database. A fully attributed data model contains detailed attributes for each entity. The term database design can be used to describe many different parts of the design of an overall database system. Principally and most correctly it can be thought of as the logical design of the base data structures used to store the data. In the relational model these are the tables and views. 4.2 Design process The process of doing design generally consists of a number of steps which will be carried out by the database designer. Not all of these steps will be necessary in all cases. Usually, the designer must: Determine the data to be stored in the database Determine the relationships between the different data elements Superimpose a logical structure upon the data on the basis of this relationship. Within the relational model the final step can generally be broken down into two further steps that of determining the grouping of information within the system, generally determining what are the basic objects about which information is being stored and then determining the relationships between these groups of information or objects. This step is not necessary with an object database. 4.3 Entities selection An entity represents a discrete object. Entities can be thought of nouns. Examples: a computer, an employee, a song, a mathematical theorem. The first step is to identify the different entities in the system. The following entities are indentified: 4.4 Database name: To choose SQL server as the database for this project. All entities are wrapped up in a database. When any entity shell be used, database should be selected. For that reason, it needs a name. Every name should be related to topic. Our database name is “Hmanagement”.
- 16. 16 4.5 Table organization 1. Reservation This table stores Customer’s Reservation Details. Field name Type Size Key Description User_id Varchar 20 Primary User’s id Check_in date 10 Date of check-in Check_out Date 10 Date of check-out Adult Int 10 Number of adult person Child Int 10 Number of child Room_type Varchar 50 Room detail First_name Varchar 30 First name of customer Last_name Varchar 30 Last name of customer Address Varchar 500 Address of customer City Varchar 20 City of customer Country Varchar 20 Last name of customer Zip_code Int 20 Postal code E_mail Varchar 100 Mail address of customer Password Varchar 12 Password of customer Contact num Int 30 Contact num of customer Figure 4.1: Reservation table 2. Room This table stores the status of room that are available in the website for reservation. Field Name Type Size Key Description Room type varchar 50 Primary Name of room No.-of-room Int 5 Number of room User_id varchar 20 User’s login id Figure 4.2: Room table
- 17. 17 3. Bill_Payment Field_name Type Size Key Description Check-in-date Int 10 Primary Date of check-in Check-out-date Int 10 Date of check-out Bill date Int 10 Date of bil First_name Varchar 30 First name of customer Last_name Varchar 30 Last name of customer E-mail Varchar 100 Mail address of customer Amount Int 20 Amount of bill Mode of payment Varchar 20 Types of payment Contact number Varchar 50 Contact numbers of customer User_id Varchar 50 User’s login id Figure: Bill_payment table 4. Bank_table Field name Type Size Key Description Account_name Varchar 50 primary Account num of bank Account_no Int 20 Account_number Bank Varchar 15 Bank_name User_id Varchar 20 User’s login id Balance Int 20 Amonut of account balance Figure: 4.4: Bank_table
- 18. 18 4.6 E-R diagram This depicts relationship between data objects. The attribute of each data objects noted in the entity-relationship diagram can be described using a data object description. Security User_name Password Last_name First_name Date_of_birth Location Contact_no Email_id User_type List of items item_code item_name category description price tax type Customer customer_id cust_name Address Phone Email_id Cust_type DOB Maritalstatus Bill_table Bill_no Date_of_billing Total_price Total_vat discount amt_payble Email_id User_type Bill_detail srno billno Item_name Item_code price quantity total Reservation reservationID type Noofpeople customerid dateofbooking splinstruction Status location Home_delivery homedeliveryID Cust_name address phone billno
- 19. 19 4.7 Data flow diagram (DFD) Data flow diagram serves two purposes: 1. To provide an indication of how data are transformed as they move through the system. 2. To depict the function that transformation the data flow. Level – 0 Level - 1 Figure 4.2: Data Flow Diagram (DFD) of web based Hotel Management System customer hotel database administrator hotel Customer details Room status database User Update room reservation
- 20. 20 Level 2 Figure 4.2: Data Flow Diagram (DFD) of web based Hotel Management System administrator hotel Customer details Room status database Update room reservation User hotel reservation slip database
- 21. 21 4.8 Use case diagram reserver guest receptionist Figure 4.3: Use case diagram of web based hotel reservation system. Identify guest Create new guest Make reservation Check for available room Check in guest Identify reservation Check out guest Prepare bill
- 22. 22 Proposed System Interface Design Figure 4.4: Home Page
- 23. 23 Figure 4.5: Room Details Page
- 24. 24 Figure 4.6: Check-In Page
- 25. 25 Figure 4.7: Check-Out Page
- 26. 26 Figure 4.8: Admin Panel Page
- 27. 27 Figure 4.9: Employ Details Page
- 28. 28 Figure 4.10: Employ Duty Time & Schedule Page
- 29. 29 Figure 4.11: Employ Salary Details Page
- 30. 30 Figure 4.12: Total earn per day/month/year Page
- 31. 31 Figure 4.13: Total Expenses per day/month/year Page
- 32. 32 Figure 4.14: Search Result Page for all Visitors
- 33. 33 Figure 4.15: Online Booking Page for Customer
- 34. 34 5.1 Discussion Finding an accommodation or a hotel after having reached a particular destination is quite time consuming as well as expensive. Here comes the importance of online hotel booking facility. Online hotel is one of the latest techniques in the arena of internet that allows travelers to book a hotel located anywhere in the world and that too according to your tastes and preferences. In other words, online hotel booking is one of the awesome facilities of the internet. Booking a hotel online is not only fast as well as convenient but also very cheap. Nowadays, many of the hotel providers have their sites on the web, which in turn allows the users to visit these sites and view the facilities and amenities offered by each of them. The benefits offered by online hotel booking is endless. Foremost is that it enables you to compare and choose a hotel in a desired location and that too according to your requirements. Since many of the hotel websites furnishes information along with rating as well as exterior and interior pictures of the hotel, it helps users to get a clear idea of hotel, prior to its booking. Booking hotels online is quite easy. All you have to do with regard to booking online is to search for hotels in your desired location, in top search engines such as Google or Yahoo. Then, thousands of results will be displayed. Despite anything, booking hotels online is fast, easy and economical and unquestionably make your business. 5.2 Scope of Future Application This project can be used in hotel after adding some more useful modules in the project for which hotel are providing services. Utmost care and back-up procedures must be established to ensure 100% successful implementation of the computerized hotel system. In case of system failure, in the organization should be in a position to process the transaction with another organization or if the worst comes to the worst, it should be in a position to complete it manually. 5.3 Scope of improvement Now a day’s hotels are providing many other facilities, this project can also be improved with the improvement in the hotels. Utmost care and back-up procedures must be established to ensure 100% successful implementation of the computerized banking system. In case of system failure, in the organization should be in a position to process the transaction with another organization or if the worst comes to the worst, it should be in a position to complete it manually.
- 35. 35 Design & Development of Web Based Hotel Management System Chapter Five Bibliography
- 36. 36 Bibliography 1. Debjani Nag, “E-commerce,” Tata McGraw-Hill., First Edition, vol.32, pp. 54-59, Nov, 2005. 2. Thomas A.powel, The complete reference HTML and CSS 5th edition McGraw-Hill. 3. PHP 6-Fast & Easy Web Development. 4. Michael Glass, “PHP, Apache, MySQL, Web Development Michael Glass” 5. Jono Bacon, “Practical PHP and Mysql”. 6. SAMS Teach Yourself, “PHP, MySQL and Apache”. 7. Lion Atkinson, “Core PHP Programming”. 8. Pearson Education Developing e-commerce Sites An Integrated Approach By Vivek Sharma and Rajib Sharma